Blackthorn Events Reviews & Product Details

I really appreciate how quickly their customer service digs into issues and finds solutions. Review collected by and hosted on G2.com.

We had to find some custom solutions for our use case. Although Blackthorn worked with us from day one, it still took some time to build everything out. Review collected by and hosted on G2.com.

It’s a great time-saver once we have our event structure set up. For our business, the back-end processing for event registrations has been the most useful part. Review collected by and hosted on G2.com.

You have to accept that the software was designed to operate in the education market. Some of the design choices feel geared more toward B2C than B2B customers, particularly when it comes to invoicing and payment processing. Review collected by and hosted on G2.com.

The native integration with Salesforce is easily the standout feature for us. Since it’s built directly into the CRM environment, we can rely on standard Flow automation to run our event processes end to end, which has eliminated a huge amount of manual work. The event wizard is also great for quickly spinning up new registration sites, and the option to clone events has made managing our recurring schedule far more efficient than the old, manual approach we used before. Review collected by and hosted on G2.com.

Honestly, the only real drawback is that their updates can sometimes introduce minor regression issues that end up breaking existing features. It’s not a dealbreaker, but it does mean you need to be disciplined about testing everything in a Sandbox environment before pushing any updates to Production. That’s standard best practice anyway, but with this platform it’s a step you really can’t afford to skip. Review collected by and hosted on G2.com.

Our team really appreciates Blackthorn Events’ integration with Salesforce, along with the customization options and regular feature updates. We also value how accessible Blackthorn Support is and how willing they are to help our team when we need assistance. Review collected by and hosted on G2.com.

Blackthorn’s UI isn’t the most intuitive, especially for folks who aren’t as well-versed in Salesforce’s structure and layouts. It’s been frustrating at times when features that are critical to our team go offline at inopportune moments, but we do appreciate Blackthorn’s follow-through in restoring functionality and continuing to make improvements. Review collected by and hosted on G2.com.

I like that Blackthorn Events is very easy to set up each time we want to create a new event. It's also capable of handling extremely complicated tasks, especially with how it integrates with Salesforce and manages payments, etc. The initial setup was pain-free and an easy process. Since then, we haven't had any issues at all, and the integration is seamless. I also appreciate the product's ability to handle complex tasks like restricting who sees certain events and sessions, and features like Pay Later which we use for sponsorships. Over the years, Blackthorn Events has significantly improved as a product and the team has been extremely collaborative with us regarding improving their products, aligning with the latest Salesforce updates. Review collected by and hosted on G2.com.

Nothing comes to mind. We love the product Review collected by and hosted on G2.com.

I particularly like the seamless integration of Blackthorn Events into Salesforce. It provides our sales team with visibility regarding which customers are interested in certain qualifications and certifications. The participants' data is easily integrated into our sales data structure. The templates for event pages are very easy to fill out, and the initial setup was relatively intuitive. Additionally, I appreciate the smooth networking with our Salesforce environment, which allows us to easily exchange data and create transparency about our customers. Review collected by and hosted on G2.com.

Perhaps there could be more options to make the output of the event pages and catalog pages more personalized. There are a number of templates and customization options, for example through CSS, but it could be even more individualized. Make the output of the event pages for the web even more on brand. Review collected by and hosted on G2.com.

I really like that Blackthorn Events is built natively on Salesforce, which lets us integrate event management directly into the platform where our constituent data already resides. This setup gives us greater flexibility, eases data synchronization challenges, and allows for more meaningful reporting and engagement tracking. The responsiveness and willingness to collaborate from the Blackthorn team have been great, particularly as we've evaluated new functionalities and given feedback through the beta program. I also found the initial setup to be quite straightforward and it was extremely helpful to have the opportunity to vet the product in a trial org against other tools we use. The ability to leverage existing Salesforce CRM data and related processes with Blackthorn Events has been valuable for reimagining the alumni experience, providing staff with efficient access to create, manage, and support events. Review collected by and hosted on G2.com.

At this stage, UPenn has not identified any significant gaps or challenges with the platform. Review collected by and hosted on G2.com.

Blackthorn is an easy-to-use, best-in-class event tool. Built on the Salesforce platform, it also allows for additional configuration to fit our needs. Our users have been able to really turbocharge reports and dashboards. Review collected by and hosted on G2.com.

Monthly releases are hard to keep up with, we end up doing 4-6 month catch-ups. I love that they are updating the product and adding things! Review collected by and hosted on G2.com.

Data management, attendee management. Overall event management with costs and expenses and everything being able to integrate seamlessly. Smart scheduler is a great tool! Review collected by and hosted on G2.com.

It's a little difficult to use the Blackthorn check in mobile app. Review collected by and hosted on G2.com.

I like that Blackthorn Events integrates with Salesforce and utilizes the event wizard portion. The integration with Salesforce is scalable across our entire footprint, which is five states and 25 account managers. It helps us stay organized and utilize existing information like phone numbers and email addresses to maintain contacts. We use it as an iframe on our WordPress-based website, which means we no longer have to post events to multiple websites. We set them up in Salesforce, and they feed automatically to the iframe. The initial setup was very easy, with a very thorough onboarding session. Review collected by and hosted on G2.com.

Sometimes Blackthorn Events is unable to match contacts with existing contacts in Salesforce due to alternate email addresses or nicknames, which causes duplicate records. Review collected by and hosted on G2.com.