Blackthorn Events Reviews & Product Details

I’ve enjoyed working with Ella at Blackthorn Events. She’s helped us a lot, and they’re responsive when we have issues. I like that they keep developing new things and listen to us about what isn’t working so we can improve together. I like how the registration process works, and the text reminders are great. They help people remember to attend or get online, and for our in-house events they share what to expect, which cuts down on the time we spend explaining or emailing. I also appreciate that Blackthorn Events is native to Salesforce and integrates with it. We had a bit of a learning curve and some hiccups at first, but now we’re used to it and things are pretty smooth, with a good rep helping us. Review collected by and hosted on G2.com.

I haven’t found the best way to handle accommodations within event registration. We have about 30 options, and people can’t automatically choose one when they register, so we’re still doing that manually. We’ve also had some issues with how events and the items under them are displayed, though some of that has been worked out. Getting set up was a little rocky at first, and there was a learning curve, but it’s pretty smooth now. Review collected by and hosted on G2.com.

The registration and attendee management side is what stood out most for us. Having those details organized in one system made it easier to see what was happening with attendees and gave our team a clearer process for event check-in. Review collected by and hosted on G2.com.

Some of the setup required extra clarification before we had everything configured the way we wanted. It wasn't a major issue, but there were a few points where we had to go back over the requirements before moving forward. Review collected by and hosted on G2.com.

One of my favorite things is that I no longer have to keep my event registrations somewhere else. Everything ties into Salesforce which I love. Knowing I can access all my registrations and track attendance also lets me connect events directly to my campaigns no more Excel sheets. I also love that they offer a QR code so attendees can check in easily. Being able to use those contacts to build campaigns as well is a huge plus. It’s great when everything works together smoothly. Review collected by and hosted on G2.com.

There are some aspects I'd love to see improved. Setup of the software can be a bit tedious. I am familiar with Salesforce but any minor updates to a registration or event require an admin to do. I would also love if there were more design options. I enjoy being able to get creative with my campaigns. Review collected by and hosted on G2.com.

Blackthorn has helped us streamline our event management in a number of ways. Being able to customize the registration pages has improved our event branding, and the confirmation emails and other templates are also easy to tailor to our needs. Where Blackthorn really shines, though, is its support. I consistently get prompt, clear responses, and I can schedule a 15- or 30-minute session to get my questions answered or be walked through a process in real time. Review collected by and hosted on G2.com.

There are a few areas where things can feel a bit clunky, especially around attendee forms and questions. That said, I think part of it is simply the Salesforce learning curve, since we implemented both at the same time. For instance, I expected an option to automatically email the event creator whenever someone registers to be built in, but I was still able to set it up using Salesforce flows. Review collected by and hosted on G2.com.

It allows us to manage the entire event lifecycle—from registration and attendee management to payments, communications, and reporting—without leaving Salesforce. The ability to automate processes using Salesforce Flows, reuse event templates, and keep all event data in one place has significantly reduced manual work and improved data accuracy and reporting. Overall, it provides a powerful, centralized solution for managing both virtual and in-person events efficiently Review collected by and hosted on G2.com.

event setups can occasionally take time. In addition, certain setup or configuration errors can be difficult to diagnose without consulting documentation or contacting support. However, once configured properly, the platform is reliable and offers strong functionality. Review collected by and hosted on G2.com.

Blackthorn utilizes a ton of features to make a tailored experience. We were able to fashion an attendance system that suited our org needs. We have some great success with the Event Builder. Review collected by and hosted on G2.com.

The amount of features available can be daunting at times and it takes a while to get comfortable. Review collected by and hosted on G2.com.

I look at event platforms a little differently because I care about what happens to the data after registration. With Blackthorn, attendee and registration records are already in Salesforce. That saves us from dealing with another export and data sync just to make event information available to other teams. Review collected by and hosted on G2.com.

The setup still needs some thought, especially around field mapping and attendee statuses. But once that is sorted, the data is much easier to work with. Review collected by and hosted on G2.com.

What I like most about Blackthorn Events is how seamlessly it integrates with Salesforce, which lets organizations manage the entire event lifecycle in one platform. Being able to handle registrations, payments, communications, and reporting all in the same place makes the process much more efficient and improves overall data visibility. Review collected by and hosted on G2.com.

One area I find challenging with Blackthorn Events is the learning curve, particularly when I’m trying to configure more advanced features such as complex event templates or custom workflows. It takes some time to fully understand all the available options, how they fit together, and how they interact within Salesforce. Review collected by and hosted on G2.com.

I like that Blackthorn Events helps us effectively track attendance at our special events, promote events efficiently, and communicate event information to our guests. It helps us deliver clear information so families can understand what’s available to them for campus visits. I also like that the check-in app is simple and easy to engage with. Review collected by and hosted on G2.com.

I'm still working on understanding the check-in app and using it to its full potential. I like that it's simple and easy to engage with, but additional features would be nice. It seems to have a limit on how many events I can host in the app. Review collected by and hosted on G2.com.

I like how much customization there is in the settings. We have very specific needs, and being able to adapt the product to meet our needs is great. We've utilized CSS for a few things, which has been really nice when the out-of-the-box configurations weren't quite right. The support and documentation resources are great tools. Review collected by and hosted on G2.com.

It is a steep learning curve for beginners. We have a pretty tech savvy team so it was fine for us, but it's not as good for folks who need something 'plug and play'. I think there were some things that weren't automatically configured (i.e. payment gateway) which would have been helpful. Review collected by and hosted on G2.com.