Blackbaud TeamRaiser Reviews & Product Details

I like the user-friendly view, and the ease of setting up donation pages. Review collected by and hosted on G2.com.

I dislike all the steps and complication to the back-end work Review collected by and hosted on G2.com.

Ease of ability to link donations/registration from our website to the TeamRaiser database. As always, the Blackbaud customer service reps as amazing and were incredibly responsive during our initial launch of the product. Review collected by and hosted on G2.com.

This is a *monster* of a program and I'm sure I have not even begun to scratch the surface on what it can do. I used the product for one charity 5k to track donations and registration. It seemed to have a huge learning curve Review collected by and hosted on G2.com.

Teamraiser is a great tool for peer to peer fundraising. It gives you the option to really personalize your donor's experience with autoresponder. The participant center email tool is also a great way to get your participants to reach out to their friends to ask for money. Once you set one campaign up, it's pretty easy to set one for the following year. Review collected by and hosted on G2.com.

There are a lot of options available to you when you set up your campaign. It can be a bit overwhelming at times. Heavy training is definitely required, as well as testing things out before your campaign launches. I also don't love the higher transaction fee that we have to pay because we use the tool. Review collected by and hosted on G2.com.

That is a unique, colorful tool we can use to represent the power of someone's donation. There are a lot of ways to personalize a TeamRaiser for both the user, and as an event, so you can really make it your own and provide a unique experience for the participants.

Also, the coaching emails, milestones, and availability for participants to send personalize emails to their contacts are great ways to promote pages and our users. Review collected by and hosted on G2.com.

It is a lot of work to start each new campaign. There are so many options that have to be checked, rechecked, and processes that have to be done before it can be launched. It's not easy to reskin for different campaigns, and you have to be trained in s-tags to really take advantage of its powerful tools.

Also, when finished with a campaign and archived, I cannot find simple ways to find information from past fundraisers without unarchiving, and it messes things up for current campaigns.

Maybe there is a way to do this, but would be nice if there were simplified ways to do a quick fundraiser for special events that do not require so many bells and whistles, but still look nice and allow people to fund raise. For things like that, we use stuff like Crowdrise.

We've also had problems with teams and individual pages, and the differences between them, and I know that we do not use it to its fullest capability, but things can be confusing to figure out. Review collected by and hosted on G2.com.

I like that you can track participants, donors, teams and events Review collected by and hosted on G2.com.

This system to set up TR is difficulty and not user friendly, you really have to be an expert to use this system. Also the cross referencing set up can be a nightmare if you don't know what you're doing and the the information I get from "support" is incomplete. I believe the difficulty is that the people in "support" aren't users so they don't really understand the system beyond the basic training they were given. Review collected by and hosted on G2.com.

This is by far LO's best product. It is used for some of the biggest fundraising events in B.C. & across Canada like BC SPCA's Paws for a Cause or The Ride To Conquer Cancer. HSUS also uses it as their 3rd party fundraising platform at myhumane.org. It's a great product if you have the money or skills to develop the outward facing side of things. It works well with the LO CRM for the most part and it's really nice to have everything in one place. Review collected by and hosted on G2.com.

Where do I begin?! Convio (now LO) was acquired by Raiser's Edge who have spent all their time updating RE to the new cloud based format (which doesn't work with Canadian Privacy laws because they have no servers in Canada) and LO has received nothing but a mild facelift for years. At a time where everything is rapidly moving to mobile, this has created a huge gap in where Teamraiser needs to be. It has very poor functionality for multi location events - you have to create a separate Teamraiser for every location. You have to do custom APIs for so many things to get it how you need it, it's insane - everything from changing the 'search for participant' text to Donation Forms to true mobile functionality. You really need an ace team of developers on your side to make it how management 'envisions' the site. It's not always user friendly, assigning terrible long user names, creating duplicate records if someone loses their password, etc. The support is really not that good, because LO has so many different functions, no one seems to be an expert on anything. There are a ton of tiny things that are challenging with Teamraiser - that being said I have used a couple other programs like Give2gether which are much less customizable and don't always integrate well with your CRM. Review collected by and hosted on G2.com.

Originally TeamRaiser was part of the overall package we purchased through Convio (now part of Blackbaud). We didn't have a specific usage in mind, because we were focused on converting our donor database and building our standard giving forms. We were not an organization that held in-person events like walks or runs. However, we quickly realized that TeamRaiser could be adapted for us to create a peer-to-peer fundraising campaign for virtual teams. We wanted to allow our supporters to create a campaign to support one of our programs, and raise funds. We decided to focus on Christmas fundraising under the campaign theme of "Change Their Story." What I liked most is that TeamRaiser was able to set up the teams and provide a rich user experience for our supporters. The first year we had about 40 supporters create campaigns. Each year that grew, and we were able to continue customizing the look, feel, and functionality of TeamRaiser in its native / out-of-the-box functionality. Most modifications were made by non-technology professionals, and when needed it was easy for our technology partners to adapt TeamRaiser for our needs. It was a complete solution for us as a small organization--and allowed us to create a signature annual campaign that we had up and running in about a month's time. It transformed how we looked at year end fundraising and ended up acquiring many new donors through peer-to-peer networking and fundraising. Review collected by and hosted on G2.com.

TeamRaiser was described to me as "All of Convio in one module" this was a very true statement. The most challenging aspect was the customization. My primary dislike was the fast logout of the Participant Center. Most of our support calls came from participants who had spent time trying to customize a fundraising letter in the PC, and they were logged out and lost work. This caused us to change the banner of the PC to say, "save your work often." There was no way for us to set the logout period for the PC, and that was a major supporter frustration. That was one of the few things we couldn't customize to our liking. Review collected by and hosted on G2.com.

It looked very nice and professional to outside visitors Review collected by and hosted on G2.com.

It was expensive to set up and we were not able to make changes internally. Review collected by and hosted on G2.com.

TeamRaiser is extremely useful because it's highly configurable and has a lot of features built into it -- no assembly required! Users can create their own customized webpages and email appeals to friends and family seamlessly! Review collected by and hosted on G2.com.

Assigning a merchant account to your account can be a difficult and cumbersome process. Review collected by and hosted on G2.com.

If you have the resources to invest in configuring everything properly, this will get the job done. Review collected by and hosted on G2.com.

The platform is clunky overall and has been surpassed by others in the industry. While it is billed as fully customizable, this is beyond typical internal resources and requires you to use consultants. Review collected by and hosted on G2.com.