--- title: BILL AP/AR Reviews meta_title: 'BILL AP/AR Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1809 reviews by the users' company size, role or industry to find out how BILL AP/AR works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 1809 scale: '5' date_modified: '2026-08-13' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # BILL AP/AR Reviews **Vendor:** BILL (previously Bill.com) **Category:** [Accounts Payable Automation Software](https://www.g2.com/categories/ap-automation) **Average Rating:** 4.4/5.0 **Total Reviews:** 1,809 ## About BILL AP/AR BILL is a financial operations platform that provides intelligent accounts payable and accounts receivable automation for businesses. This software solution is designed to help small and midsize businesses streamline and manage their financial workflows by digitizing and automating manual processes. By centralizing financial tasks, BILL AP/AR provides greater efficiency, visibility, and control over a company’s cash flow. The AP automation software helps users manage invoice processing, approvals, and payments, while also offering tools for expense management. BILL AP/AR belongs is accounts payable automation software that serves a broad audience, including business owners, finance managers, accounting firms, accounts payable specialists, and controllers. Typical use cases for BILL AP/AR involve digitization and automation of invoice capture, routing bills for approval, scheduling and executing payments, reconciling transactions, and managing expense reports and reimbursements. The platform also integrates with popular accounting systems to facilitate accurate bookkeeping and financial reporting. Key features and benefits of BILL AP/AR include: - Comprehensive AP automation software capabilities including electronic invoice receipt, automated data extraction, customizable approval workflows, and multi-method payment processing (ACH, wire transfers, checks) - Corporate cards integration through BILL Spend & Expense (formerly Divvy) that offers credit limits from $500-$5M and automated expense management software with real-time spending controls and budget management - Expense management automation featuring receipt capture, automatic categorization, policy compliance monitoring, and seamless integration with accounting systems for streamlined reconciliation - Accounts receivable optimization tools that automate invoice delivery, payment processing, collections management, and customer communication to accelerate cash flow - Advanced security and compliance measures with bank-level encryption, fraud protection, and audit trails that meet industry standards for financial data protection - Two-way sync with accounting software such as QuickBooks, Xero, NetSuite, and others to reduce manual data entry By bringing together accounts payable automation, corporate cards, and expense management in a single platform, BILL AP/AR helps finance teams reduce payment cycle time, minimize human error, and improve vendor relationships by ensuring timely and accurate transactions. ## BILL AP/AR Pros & Cons **What users like:** - Users value the **ease of use** with Bill AP/AR, streamlining workflows and enhancing efficiency in approval processes. (1018 reviews) - Users love the **easy payment processing** of BILL AP/AR, streamlining workflows and enhancing efficiency. (434 reviews) - Users appreciate the **easy integrations** of BILL AP/AR, enhancing efficiency and ensuring seamless connections with accounting software. (340 reviews) - Users praise the **easy setup** of BILL AP/AR, highlighting minimal training and intuitive implementation for staff. (325 reviews) - Users highlight the **time-saving efficiency** of BILL AP/AR, transforming payment processes and reducing manual workloads significantly. (305 reviews) - Users appreciate the **simplicity and ease of use** of BILL AP/AR, notably for its efficient invoice processing. (280 reviews) - Users value the **efficiency** of BILL AP/AR, as it streamlines workflows and simplifies payment processes significantly. (279 reviews) - Users appreciate the **seamless integration** with QuickBooks and other tools, enhancing AP/AR management efficiency. (248 reviews) - Users value the **seamless integration with Quickbooks** , enhancing efficiency in managing Accounts Payable and Receivable. (237 reviews) - QuickBooks Integration (222 reviews) **What users dislike:** - Users face **invoicing problems** with difficulty in managing fields and syncing issues with accounting software. (251 reviews) - Users often face **sync issues** with BILL AP/AR, complicating payment processes and requiring time-consuming fixes. (206 reviews) - Users face persistent **payment issues** , including difficulties with bank authorization, bill syncing, and international transaction transparency. (177 reviews) - Users express frustration with **poor customer support** , often encountering inconsistent service and long response times. (173 reviews) - Users are frustrated by the **missing features** in BILL AP/AR, longing for improvements in search and approval workflows. (164 reviews) - Users experience **technical issues** with invoice dates and syncing glitches, leading to occasional manual adjustments. (152 reviews) - Delays (143 reviews) - Users find the **vendor management automation lacking** , especially with multiple locations and varied coding complexities. (139 reviews) - High Fees (113 reviews) - Syncing Issues (105 reviews) ## BILL AP/AR Reviews ### 1. Amazing Product that makes paying bills easier. **Rating:** 3.0/5.0 stars **Reviewed by:** Doug H. | Director of Finance and Accounting, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about BILL AP/AR?** The platform is ok, however I feel that there is a lack of innovation. AP and AR is ok but we also use their spend and expense platform and they cannnot get the two worlds to marry seamlessly, which leads to issues for the client. **What do you dislike about BILL AP/AR?** They have really messed things up with their interface. Lately, the approval on the AP invoices has become incredibly difficult and not user friendly. They also do not accomodate multiple PO's attached to one vendor invoice, which is problematic for us. We also have had issues with our Account management team and have not felt as if we are a priority for them. Their NetSuite integrations are also lacking. **What problems is BILL AP/AR solving and how is that benefiting you?** It is a one stop shop for our AR and AP world that fully integrates into NetSuite. **Official Response from Jenn J:** > Thank you, Doug for your five-star review of our software! We are thrilled that it was super easy to set up and implement scheduling AP payments with approval processes. Also that you are able to integrate with NetSuite easily. Our apologies for any issues with syncing if you have multiple subsidiaries. Please continue to provide feedback as we are always working hard to improve our software. ### 2. Great USD Vendor Payments and Accounting Integrations, but Support Is Slow **Rating:** 3.0/5.0 stars **Reviewed by:** Melanie P. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about BILL AP/AR?** I like being able to pay vendors and contractors in USD, including internationally, and I also appreciate how easily Bill.com integrates with accounting software. **What do you dislike about BILL AP/AR?** I dislike the help and support options in Bill.com. Most of the time, I’m left to figure things out on my own by digging through FAQ pages or submitting a Zendesk request, which often takes ages just to get a response. **What problems is BILL AP/AR solving and how is that benefiting you?** It lets me keep all of my vendors’ bank data, details, and W-9s in one place, while also allowing vendors to manage and update their own information. ### 3. High Per-Payout Costs and Too Much Back End Work Reduce the Value **Rating:** 2.5/5.0 stars **Reviewed by:** Sabrina A. | Senior Director Curriculum Development, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about BILL AP/AR?** I like the ability to house the invoices in one place and the processing of the payments **What do you dislike about BILL AP/AR?** The cost is quite high per payout and significantly raises the price point based on the amount you pay out. Some components still need to be done manually which, in my opinion, decreases the value. **What problems is BILL AP/AR solving and how is that benefiting you?** Bill provides a space and service that processes payments quickly and securely. The ability for contractors to also send their invoices via email is quite convenient. ### 4. Customer Service has to be better. It could not get worse. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about BILL AP/AR?** Thankfully, I have not needed to contact Bill in a few years. As long as it stays this way, I will not know how customer service has changed. All I know is that it would take a major effort to make it any worse than it was. **What do you dislike about BILL AP/AR?** My problem was customer service or a lack of it. **What problems is BILL AP/AR solving and how is that benefiting you?** Nothing but problems. They bounced their own check (which is not easy to do). They did not know about it. They failed to inform the check recipient or the company that wrote the check. Company management has acknowledged their customer service issues, but I do not care to find out if they have been fixed. **Official Response from Tamara Douglas:** > Thank you for your feedback Richard. We're sorry to hear about the experience that you had with customer support and would love the chance to help. Please do not hesitate to provide us with your best email address, we will be happy to have our team investigate this issue. ### 5. Strong Vendor payment portal **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about BILL AP/AR?** With a strong accounting team, approvals are made easy as an administrator. One of my favorite features is that I can see the "last 5 bills" on the same screen as the current approval form so that I can ensure that it's in line with recent bills and that it's not a duplicate from the vendor. I also appreciate being able to dig into vendor history to be able to share exactly when they can expect payments from us. **What do you dislike about BILL AP/AR?** It feels somewhat separate from the rest of our "finance suite" of products. We have an expense reimbursement system, QBO online, and Bill.com and it feels like it should be more integrated into that. One feature that would be helpful would being able to upload a client contract in the system so that we can review contract terms and ensure bills we receive are in line with what's been promised. Communicating within the system is also a little bit clanky. I can leave notes but there's not a great messaging feature to get back to the vendor or my accounting team when bills need to be resubmitted. Perhaps if there was a connection back to gmail so that communication with vendors could happen directly within the system but also be viewed in our inboxes. I also wish there was a way that we could send payment to vendors without them having to establish a vendor profile. If we receive an invoice with ACH transfer details, I would like to be able to pay it directly in the system without the extra steps. **What problems is BILL AP/AR solving and how is that benefiting you?** It's an easy system to manage and our monthly AP process moves like clockwork. As long as we're on time, our vendors get paid on time and we don't run into any delays due to the sytem. **Official Response from Jenn J:** > Thank you for your beneficial insight into BILL! We are glad that approvals are easy for you as an admin, that you enjoy seeing the last five bills on the same screen as the current approval form, and that you appreciate the ability to dig into vendor history so that you can let them know when a payment is coming. We're sorry to hear about the disconnect you feel between your financial tools, wanting an option to upload client contracts to review before payments are made, better communication within the system with vendors and other users, and having an option to send a payment to a vendor without having to create a profile for them. Please continue to provide your feedback. We value our users' suggestions when planning the future of our software. ### 6. Decent Tool, Needs Better Support **Rating:** 2.5/5.0 stars **Reviewed by:** Kava C. **Reviewed Date:** August 07, 2025 **What do you like best about BILL AP/AR?** I appreciate the competitive pricing for ACH transfers and the ease of use of the system. The invoice and bill upload features make managing payments seamless. Initially, the service was beneficial for handling ACH payments and receiving payments efficiently. **What do you dislike about BILL AP/AR?** I am frustrated with the persistent issues in signing into BILL AP/AR, which have not been resolved despite contacting support multiple times. This problem prevents me from paying bills or invoicing, severely affecting my vendors' satisfaction and our company’s reputation. The customer support responsiveness is poor, with replies only once every 24 hours, late in the evening, and offering solutions that have not worked. There is also a significant disconnect in the syncing process between AR/AP and different companies, which has not been adequately addressed by support. They were unwilling to communicate with my tech guy who had suggestions, further exacerbating the frustration. Moreover, the lack of timely and effective help means we're paying monthly fees for a service we're unable to use. **What problems is BILL AP/AR solving and how is that benefiting you?** I used the product for managing ACH payments and receiving payments efficiently, before facing login issues which hampered our ability to pay bills and invoice clients, damaging our reputation. **Official Response from Jenn J:** > Thank you for your insightful feedback on BILL, Kava! We are glad that you appreciate our pricing for ACH transfers, how easy our system is to use, and our invoice/bill upload feature, which has made making payments seamless. We apologize for the frustration you have experienced with your login issues, our support response time, and the disconnect in the syncing process between AP/AR and different companies. Also, there seems to be a lack of solutions for your concerns. We would like to address your concerns and assist where we can. Please contact us at feedback@hq.bill.com with your information and someone will contact you directly to help. ### 7. Pretty good system but not without its challenges. **Rating:** 3.0/5.0 stars **Reviewed by:** Kurtis T. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about BILL AP/AR?** I really like the approval process. It's nice to be able to send invoices there and put them into queues for different approvers. I like having it all in once place. **What do you dislike about BILL AP/AR?** Sometimes it struggles with emails with multiple bills in them. We often get PDFs with a series of Bills but it only picks up the first one. It sometimes seems to struggle with offline payments, too. We mark a bill as paid in Bill.com but it sometimes duplicates that in QuickBooks Online. **What problems is BILL AP/AR solving and how is that benefiting you?** Bill.com helped us track our incoming invoices and make sure they went in for approval. It helped avoid data entry issues in QuickBooks. **Official Response from Jenn J:** > Thank you, Kurtis, for your beneficial feedback on BILL! We are pleased that you enjoy the approval process and having everything in one place. We are sorry to hear that you have had some difficulty with emails that have multiple bills attached to them, with only the first one being picked up. Also, when marking a bill as paid, it sometimes still syncs over to QBO, causing duplicates. We have included a document link below that goes over the mark as paid process, as there should be a box to uncheck so it won't sync over if you don't want it to. We are always eager to hear what works well for you and how we can enhance your experience. ### 8. The good & bad regarding BILL **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about BILL AP/AR?** I like that BILL can sync with QBO and provide a quicker way to process invoices and offers easy payment methods, such as ACH & hard copy checks. **What do you dislike about BILL AP/AR?** BILL pushes the virtual card payments pretty heavily on the AP side and ultimately this feature has become more of a frustration with our clients. We are a slightly different type of organization where we actually collect proceeds from insurance companies and pay our clients after we take our split of the funds. We are not paying actual "Vendors" but actually clients set-up as vendors. The merchant processing fee is not something our clients are ok with when we are sending thousands of dollars. **What problems is BILL AP/AR solving and how is that benefiting you?** BILL AP is solving having to hire additional employees to process ACH and cut checks on a weekly basis. **Official Response from Jenn J:** > Thank you for your valuable insight into BILL! We are happy that you like the ability to sync with QBO, being able to process invoices, and that we offer a variety of easy payment methods. We apologize for the frustration your vendors experienced with our virtual card option. You are able to contact our support team and opt out your organization from using that option, or just opt out individual vendors if needed. We are always eager to hear what works well for you and how we can enhance your experience. ### 9. Fast, Easy Payments—But Customer Service Needs Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2026 **What do you like best about BILL AP/AR?** I find that the ease of payment and quickness of system is strong **What do you dislike about BILL AP/AR?** Customer services seems to be slow and poor across the board **What problems is BILL AP/AR solving and how is that benefiting you?** It helps us pay our AP bills timely ### 10. Good for getting started **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about BILL AP/AR?** It's simple to use, making it easy to get set up quickly. For a business that is just starting out, this helps you get up and running without any hassle. **What do you dislike about BILL AP/AR?** The product is missing more advanced features, such as usage-based billing. It struggles to manage complex billing scenarios effectively. Additionally, integrating it with other systems feels cumbersome and demands frequent, hands-on maintenance. **What problems is BILL AP/AR solving and how is that benefiting you?** Billing. We use it as our main AR system. **Official Response from Jenn J:** > Thank you for your valuable feedback on BILL. We're glad you found our software easy to set up and use. We apologize for the trouble you had with our software managing complex billing scenarios, and that the integration with other systems has felt cumbersome, needing frequent, hands-on maintenance. Thank you for your valuable suggestions regarding the need for enhanced features. We invite you to keep reaching out with any feedback you might have, as we are constantly striving to improve your experience with our software. ### 11. It works but would be better with more granular budget tools **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about BILL AP/AR?** Being able to email invoices into the system for processing is AWESOME. I use this program at least a few times a week to check on invoices. **What do you dislike about BILL AP/AR?** It is difficult to search via check and sometimes results pull up more items than expected requiring a user to weed through to find the needed document. I wish some customer support pages were easier to understand. **What problems is BILL AP/AR solving and how is that benefiting you?** Makes it easy to submit and pay out vendor invoices **Official Response from Jenn J:** > Thank you for your insightful feedback on BILL! We are happy that you enjoy emailing invoices into the system to process them. We apologize for any frustration you've experienced with the difficulty of searching by check, and that our support pages are not clear enough. We appreciate all feedback, as we are always trying to enhance our customers' experience with our software. ### 12. have been using this for several years, generally convenient however there are several quirks **Rating:** 3.0/5.0 stars **Reviewed by:** Brian Carter C. | memberl, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2025 **What do you like best about BILL AP/AR?** I can review all of my bills at one time including amounts and when they are due. **What do you dislike about BILL AP/AR?** It seems to lock up a lot. When I pay part of the bill it does not seem to do the math to calculate how much is left to pay. **What problems is BILL AP/AR solving and how is that benefiting you?** Concise ability to pay my bills n a timely manner **Official Response from Jenn J:** > Brian, thank you for your valuable feedback on BILL! We are happy that you appreciate being able to view all your bills at one time, including the amounts and when they are due to be paid. Our apologies for the inconvenience you've experienced with the system freezing up. Additionally, we regret that after making a partial payment on your bill, it fails to show the remaining balance due. Please continue providing feedback, as we are always working hard to improve our software. ### 13. Payment platform for vendors **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about BILL AP/AR?** I like that Bill.com covers territories that other platforms don't. **What do you dislike about BILL AP/AR?** Customer service is limited, especially when it comes to complicated cases **What problems is BILL AP/AR solving and how is that benefiting you?** International vendors **Official Response from Jenn J:** > Thank you for your beneficial insight on BILL! We're pleased to hear that our software offers features that aren’t available on other platforms. We sincerely apologize for any difficulties you’ve experienced with limited support while handling more complex cases. We value all feedback, as it fuels our continuous journey to elevate our customers' experience with our software. ### 14. used to manage and pay vendor invoices **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about BILL AP/AR?** Ability to sync to QBO and the 2 way integration to marked bills paid that are done outside of Bill. **What do you dislike about BILL AP/AR?** The long delay in paying an invoice to the vendor receiving it. That needs to come down without having to pay extra. **What problems is BILL AP/AR solving and how is that benefiting you?** manually entering invoices in QBO. Approvals and payments all in one place **Official Response from Jenn J:** > Thank you for your valuable insight into BILL! We love that you enjoy the option to sync with QuickBooks Online and to mark bills as paid offline when they are paid outside of BILL. Our apologies for any frustration caused by the time it takes for payments to clear for your vendors. The normal payment process is 2 - 4 business days, excluding holidays and weekends. We are always eager to hear what works well for you and how we can enhance your experience. ### 15. Provides missing internal controls with Quickbooks **Rating:** 3.0/5.0 stars **Reviewed by:** Christel B. | Executive Financial Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about BILL AP/AR?** Bill.com is easy to use for small businesses and easy to implement and the have tutorials to view that instruct the user how to use the platform. The AI technology is okay as long as you don't require breaking out line items on an invoice to multiple Chart of Account codes. It provides a flexible approval process that meets auditable internal controls that Quickbooks does not provide. It allows the full chart of accounts and class codes to be imported for use in coding the bills. It syncs both the information from the coding and places a copy of the invoice with the transaction into QuickBooks. It allows accountant access without charging for a user. Bill.com sets up a personalized email address that you can share with vendors so they can send their bills directly to Bill.com (which I normally don't advise my clients to do because it marries you to Bill.com and it would take a large effort to recontact all the vendors to give them a new address if the business ever outgrew Bill.com). Bill.com has a huge vendor network making vendor payment setup a breeze. One only needs to verify the address and invite the vendor to accept payments through Bill.com (which is a big plus for vendors because once the invite is accepted they will know in real-time when the bill has been approved, paid, and sent out). Overall, Bill.com provides functionality that Quickbooks doesn't. It allows the auditors during an audit to access their sample testing without having to pull hard copy backups which saves time. Despite its downfalls, it has more pros than cons, and it fits the bill when partnered with Quickbooks. I have recommended this product to many clients and it has made their processing easier, but it has its pitfalls. **What do you dislike about BILL AP/AR?** Bill.com's syncing or ease of integration is poor. If any attachment (bill or email) is anything but a PDF it will not sync to Quickbooks nor does bill.com give you any insight into which transaction that hasn't synced. The only way you can find out most times is by calling or chatting with customer service which is always a lengthy process because they outsource Customer Support Chat overseas. I also find that Customer support has to talk to the developers with every question you bring to them because they don't understand how the software works. A simple why is this happening or why didn't it sync could take a half hour for an answer. You can't print a bill to a PDF or email a bill out of bill.com (you only have the option to download it while in the inbox). Bill.com charges by user which can be very costly for a small business that has multiple department heads who have a frequency of use of 2-3 times a year. In essence, clients are paying for an infrequent user every month even if they haven't logged in because no bill has come in for their approval. For my clients, I would prefer an approval fee (similar to how they bill for each payment) or an active login fee per month. Bill.com has no way of canceling a check that has already been drafted without incurring a hefty stop payment fee even if you still have the check in hand (or a check was returned to you). You have to wait 91 days for the check to expire before the money will be redeposited into your bank account which is difficult for small businesses. The platform allows a one-page remittance to be attached to a check that is issued, However, the one-page document is reduced to a small image on the check stub which barely makes it productive. Allowing a full-page remittance to be sent with a check, even at a small cost per page, would be worth it. Bill.com lacks some low-hanging fruit processes which could be easily incorporated into the software but I've not seen development adopt any suggested changes over the two years I've used the system. Communication and transparency on syncing are inferior and time-consuming, but if it is an approval process you are seeking when using Quickbooks this is the only option out there that will sync with Quickbooks. **What problems is BILL AP/AR solving and how is that benefiting you?** What problems ARE Bill AP/AR solving? Quickbooks does not have approval processes which are required by auditors and are part of Management's assurance on Internal Controls. Bill.com electronically posts the approval and date time stamps each approval to satisfy the Internal Control requirements. Using the actual bill to pull information from using AI is a time saver and it is nice when the bill actually syncs correctly with Quickbooks that no data entry or uploads are required on the Quickbooks side. No other software without development software does this with Quickbooks. **Official Response from Jenn J:** > Thank you for your valuable feedback on BILL, Christel! We are glad that you find our software easy to use/implement for SMBs, that you enjoy our flexible approval process, that it allows for the full Chart of Accounts/class codes to be imported over to use with coding bills and that it syncs both the information from coding as well as a copy of the invoice with the transaction into QuickBooks. Also that it allows your accountant access without being charged for another user, that BILL provides a personalized email address to send to vendors to receive bills and that it saves time for auditors during an audit by accessing their sample testing without having to pull the hard copy. Our apologies that you found syncing/ease of integration to be poor, that only PDFs will sync to QuickBooks with no alert when it does not and delays when contacting support to get issue resolved. Also that your not able to print a bill to PDF or email a bill out of BILL, that it charges by the user not a flat active login fee or approval fee, that you have to pay to cancel a check or wait the ninety days for it to expire to get your money back, that only one page is sent with check with too small of print to be of use and the communication/transparency is inferior/time-consuming with sync. We have passed along all of this to our product team to look into further. Please continue to provide feedback as we are always working hard to improve our software. ### 16. User-friendly, but a little limited **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about BILL AP/AR?** The ease of finding historical information, documents, audit trails, and reports. Bill.com is relatively easy to navigate for basic AP needs for frequent use. That a chat customer service was added due to popular demand. **What do you dislike about BILL AP/AR?** 1. The name change from Bill.com to BILL. I'm sorry, but that wasn't a great idea considering we enter bills into the system, but also some people's name is Bill, plus it just confuses everyone more than anything else. Virtually nobody I know refers to it as "BILL". 2. It's frustrating that we cannot download invoices created and sent by a vendor in Bill.com. We also can't download copies of emails received in the inbox (or if we can, it's not clear how to do so). 3. Some documents need to be used for multiple invoices/credits (the same page may contain two different things), and while it may not take very long to download a copy and drag it into the inbox again (and again), that time does add up if you have to do it often. A "Copy Document" feature (with an option for changing the number of copies needed) would be incredibly helpful. 4. When an email is sent to the inbox, email signatures formatted as images come through as attachments. This wouldn't be so bad if I didn't have to individually attach or delete these images for EVERY EMAIL received. I always have to start with the email attachment (because that's the invoice), and there is no option to also include the email and the other "attachments" all together. I must save the invoice, return to the inbox, find the email, attach it to the recently entered bill, then find the signature attachment, then also attach it to the recently entered bill. This takes valuable work time. 5. One of the things I hear from vendors about why they don't sign up for ePayments is that the invitation email looks like spam. When it looks like a big marketing scheme designed to get your banking information, it's no wonder we struggle to get our vendors to sign up. I tend to have more success if I also send a separate email explaining that the invitation is legitimate and will help them get paid faster (for free). 6. I've used the AR module before and I don't know if it's been improved, but it was error-riddled and the information wasn't very reliable. I put this as the last on the list though, because it's been about 2 years and I'm sure there have been updates since. **What problems is BILL AP/AR solving and how is that benefiting you?** Approval flow **Official Response from Jenn J:** > Thank you for your valuable feedback on BILL! We are glad to hear that you enjoy the ease of navigating for basic AP needs, using our chat support and finding historical information, documents, audit trails and reports. Our apologies for any frustrations caused by our name change, being unable to download invoices from vendors, that email signatures formatted as images come through as attachments when emails are sent to the inbox, requiring users to manually attach or delete these images for every email, which is inefficient. that our invite for vendors looks like spam and any concerns you had about our AR module. We have passed these points on to our product team to look into. We also have submitted a feature request for a copy document option in the BILL inbox. Your feedback is valuable to us, and we're always striving to improve our service. Please don't hesitate to reach out if you have any further suggestions. ### 17. Great AP system, the AR system is lacking **Rating:** 3.0/5.0 stars **Reviewed by:** Samuel D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about BILL AP/AR?** The AP (Accounts Payable) system is great. It works well and has all the functions we need. It makes paying our bills quick and efficient. We use BILL weekly with our clients and it is fairly easy to use, once you learn the system. **What do you dislike about BILL AP/AR?** The AR (Accounts Receivable) system is lacking. We often find glitches in the system that are difficult for us and support to resolve. It feels like the AR system is much less built out and less effort goes into maintaining and improving this system. There was recently a feature improvement that we were excited about, but it created additional problems, so it was two steps forward one step back. **What problems is BILL AP/AR solving and how is that benefiting you?** It helps streamline paying bills **Official Response from Jenn J:** > Thank you for your valuable feedback, Samuel! We are glad that you find our AP system great as it is working well with all the functions you need and it makes paying your bills quick and efficient. We are sorry to hear that you find our AR system lacking with having glitches and apologize that the recent feature improvement has caused other concerns. We have passed your thoughts on to our product team. We always want to hear what works and what will make your experience better. ### 18. A nice tracker, but data insight could be better. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about BILL AP/AR?** I like that Bill has everything readily available in one place with the ability to see each invoice as you would get with other similiar products. Standard features allow you to have funds directly sent to your bank.The ability to remind a payor that they're bill is still outstanding is a plus. **What do you dislike about BILL AP/AR?** When exporting data the excel sheets need a lot of manual clean up to keep things from looking messy. Although I use it on a regular basis, I haven't found customer service to be all that helpful. Plus, you'll get a lot of ads about the ability to accept advances at an added mark up. **What problems is BILL AP/AR solving and how is that benefiting you?** AR, billing, invoice, management and the ability to work with different contractors/vendors is great -- it is great not to have to manually cash checks at the bank. **Official Response from Jenn J:** > Thank you for valuable feedback on BILL. We are delighted that you appreciate everything readily available in one place with the ability to see each invoice, that funds can be sent directly to your bank and that being able to remind a payer if a bill is still outstanding is helpful. Our apologies for any frustrations caused by having to clean up data exported, an overabundance of ads and that customer support has not been helpful. We have passed on your feedback to our product team. Please continue to provide feedback as we are always working hard to improve our software. ### 19. BILL was better in the past. Needs to get quicker with customer service. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2023 **What do you like best about BILL AP/AR?** Their syncing to QB seems to be very smooth. You can easily send out invoices through BILL. Receiving money is simple via ACH or CC. From a business standpoint, it's easy to navigate. **What do you dislike about BILL AP/AR?** Customer service is very, very slow. We have had many issues with the new system they rolled out in January. It's two months later and we still aren't able to add random customers CC's for autopay. From the customer's standpoint, we have received feedback that it's a little confusing to go in to make payments. I feel they could simplify it instead of a many step log-in process for customers... **What problems is BILL AP/AR solving and how is that benefiting you?** BILL is able to send out invoices effortlessly on the business side and receive payments smoothly as well. QB syncs quickly. Our business performance has increased by using BILL, but there have been hiccups along the way. **Official Response from Jenn J:** > Thank you for reaching out again with more feedback. We are thrilled that syncing with QB has been smooth for your organization, that you are able to easily send invoices out through BILL, that receiving money via ACH or CC has been simple and that our software is easy to navigate. Our apologies for any slowness you have had with reaching customer support and any frustrations caused by not being able to add random customers CC's for autopay. We always want to hear what works and what will make your experience better. ### 20. Good for medium to large businesses, not necessarily for all small businesses **Rating:** 2.5/5.0 stars **Reviewed by:** Crystal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about BILL AP/AR?** Some of the helpful features of BILL would be the capibility to connect with many other vendors and customers that are also using BILL. Seamless payments. **What do you dislike about BILL AP/AR?** One thing in particular I do not care for on BILL would be the inability to add all documents and the email to previously entered Bills or Invoices within BILL. For instance, the vendor may send a statement & include a copy of the invoices/bills listed on the statement, but currently you have to attach each document through a very complicated system of clicks to find the correct duplicate bill, when BILL already recognizes these as DUPLICATES within the inbox. **What problems is BILL AP/AR solving and how is that benefiting you?** Easily pay contractors through ACH or even mail paper checks. Connects/Syncs with Quickbooks to help automate A/P for some of my clients and allow us to focus on A/R. **Official Response from Jenn J:** > Thank you, Crystal, for reaching out and providing feedback on our software. We are glad to hear that the ability to connect with many vendors and customers using BILL has been helpful as well as having seamless payments. Our apologies for any frustrations caused by the inability to add all documents to previously entered bills/invoices. We will pass that on to our product team to look into. We appreciate all feedback as we are always trying to improve our customer's experience with our software. ### 21. I love most of the automation features **Rating:** 2.5/5.0 stars **Reviewed by:** Christi G. | Accounts Payable Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about BILL AP/AR?** The recognition, fill, search, copy, and sync features. **What do you dislike about BILL AP/AR?** Date errors, bad info, subtotals vs totals being captured, some scanned items arent recognized at all. The copy/paste feature is clunky and often difficult to grab the desired text, and has to be done in order. **What problems is BILL AP/AR solving and how is that benefiting you?** Specifically automation, which QBO doesnt include. **Official Response from Jenn J:** > Thank you, Christi, for reaching out with valuable feedback on BILL! We are glad that you enjoy the recognition, fill, search, copy, and sync features. We apologize for all the difficulties you have had with date errors, bad information, subtotals vs totals being captured, that some scanned items aren't being recognized and that you have had trouble with the copy/paste feature. We have passed all of that on to our product team to look into. Please continue to provide feedback as we are always working hard to improve our software. ### 22. Neutral...can see benefits **Rating:** 2.5/5.0 stars **Reviewed by:** Eric S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about BILL AP/AR?** Bill creation is simple and intuitive... **What do you dislike about BILL AP/AR?** changes, updates, customer service have all been our biggest challenges **What problems is BILL AP/AR solving and how is that benefiting you?** It was instituted to help monitor invoices and payment approval **Official Response from Jenn J:** > Thank you, Eric, for your valuable feedback on our software! We love that you find bill creation simple and intuitive. Our apologies for any difficulties you have had with customer service, changes and updates to our system. We have passed that on to our team. Please continue to provide your feedback as we value our user's suggestions when planning for the future of our software. ### 23. Just Okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2024 **What do you like best about BILL AP/AR?** Bill AR lets my customers choose between ACH and Credit Card payments and wlll automatically apply a convinience fee for card transactions. ACH transactions are a flat fee. **What do you dislike about BILL AP/AR?** Doesn't sync some very important invoice fields from QBO, such as PO. My customers recieving invoices through Bill don't see their PO, which is important for some customers' payment process. Bill AR Service is overpriced by about 50% for what you get and requires you to have a more expensive QBO subscription in order to sync. **What problems is BILL AP/AR solving and how is that benefiting you?** Allowing me to apply fees to CC transactions and keeping ACH fees low. **Official Response from Jenn J:** > Thank you for your valuable feedback on our software! We are glad that you like that with BILL, your customers can choose their payment form with it automatically applying a convenience fee when a credit card is used and that ACH transactions have a flat fee with us. We are sorry that you have had some difficulty with syncing some important fields from QBO and have passed that on to our product team along with your thoughts on cost as well. We always want to hear what works and what will make your experience better. ### 24. Simplifies accounts payable process, but some glitches and doesn't seem to be improving **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2017 **What do you like best about BILL AP/AR?** BILL processes epayments and mails checks for you which saves time and energy. Scanned invoices are easily visible. Syncs with accounting software. **What do you dislike about BILL AP/AR?** There's a learning curve to the sync process - identifying what doesn't seemlessly sync with the accounting software. The epayment feature is great, but when a customer or vendor has a hard time setting up their bank account info, for security reasons, I'm not able to see their account or help them get it set up properly. It requires too much work on the recipients side to receive payments. A/R seems clunkier than A/P. In general, when updates to the software are made, some features seem hastily thrown together and glitches aren't ever fixed. **What problems is BILL AP/AR solving and how is that benefiting you?** BILL provides us with one central depository for invoices received from vendors and we're able to process bills rather quickly and then sync over to our accounting software. **Official Response from Jenn J:** > Thank you for updating your feedback of BILL. We are happy to hear that BILL saves time and energy by processing epayments and mailing checks for you. Also that scanned invoices are visible and that it syncs with your accounting software. Our apologies for any difficulties with learning the sync process, restrictions with AR and features seeming to be not complete. Please continue to provide feedback as we are always working hard to improve our software. ### 25. Bill.com Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2024 **What do you like best about BILL AP/AR?** Centralized place for bill payments and review. **What do you dislike about BILL AP/AR?** Difficulties with support team. No direct representative to talk to. **What problems is BILL AP/AR solving and how is that benefiting you?** We can manage all client accounts through the Bill console which is nice. **Official Response from Jenn J:** > Thank you for providing feedback on our software! We are delighted that you enjoy having a centralized place for bill payments and review. We apologize for the difficulties you have had with our support team and being able to reach them. If you have any questions or concerns, you can reach our customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email ### 26. Good Product but For Smaller Businesses **Rating:** 3.0/5.0 stars **Reviewed by:** Brian . | Sr. Accounting Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about BILL AP/AR?** It is very easy to navigate, and pay vendors. **What do you dislike about BILL AP/AR?** They are behind their competitors in terms of AI. Their controls are not up to standards. **What problems is BILL AP/AR solving and how is that benefiting you?** Vendor Invoices and payments **Official Response from Jenn J:** > Brian, thank you for your valuable feedback on our software! We are happy to hear that you find BILL easy to navigate and pay your vendors. We appreciate your thoughts on our AI and have passed that feedback on to our product team. We appreciate all feedback as we are always trying to improve our customer's experience with our software. ### 27. Easy Peasy Lemon Squeezy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** February 29, 2024 **What do you like best about BILL AP/AR?** It''s so simple, very easy to have money transfered to and from and pretty basic. Using is not difficult and I'm always notifed as things happen. **What do you dislike about BILL AP/AR?** Sometimes it is so easy I feel like it I have messed something up. I would like to see a confirmation that I did what I was supposed to when a vendor sends and invite and I click it just disappears and I can never find it again and I'm uncertain that I did what I should have. **What problems is BILL AP/AR solving and how is that benefiting you?** It's not really solving anything for me as funds could be directly deposited into my account but the companies who send me money seem to like it si I'm sure it has some benefit to them like tracking outgoing funds. **Official Response from Jenn J:** > Thank you for providing feedback on our software! We love hearing that you find our software simple to use, to have money transferred to and from as well as being notified as things happen. We appreciate the suggestion of having confirmation when you accept a vendor invite and will pass that on to our product team. We encourage you to continue providing your feedback as it is valuable to us. ### 28. There are issues connecting to Quickbooks Online. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2024 **What do you like best about BILL AP/AR?** We like that we are able to provided payment to our vendors with Bill Pay synching with QB online. **What do you dislike about BILL AP/AR?** It would be helpful for Bill Pay to have a next-day option that doens't cost $10. That feels excessive. **What problems is BILL AP/AR solving and how is that benefiting you?** We are now able to provide direct deposit payments to our sub contractors. Although, we have had to work around the fact that it takes over 2 busines days to process and for our sub-contractors to receive their money. **Official Response from Jenn J:** > Thank you for your positive feedback on BILL! We are glad that you are enjoying being able to pay your vendors with it syncing with QBO. Our apologies for any difficulties you have had connecting with QBO. We appreciate your thoughts on cost for our pay faster options and will pass that on to our team. We always want to hear what works and what will make your experience better. ### 29. Good but not great **Rating:** 3.0/5.0 stars **Reviewed by:** Grant A. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about BILL AP/AR?** Streamlines team access and accountability for approval via a wide range of personnel and departments. **What do you dislike about BILL AP/AR?** Support when it's needed the most seems lackluster. **What problems is BILL AP/AR solving and how is that benefiting you?** Brings multiple systems into one place. **Official Response from Jenn J:** > Grant, thank you for your valuable feedback. We are glad to hear that our service has streamlined team access and accountability for approvals throughout your organization. Our apologies for any difficulties you may have had with support and will pass that on to our team. Please continue to provide your feedback in the future as we value its ability to help us to improve our product and service. ### 30. Fast and Easy! But a few fixes are needed to make more user friendly. **Rating:** 3.0/5.0 stars **Reviewed by:** Elizabeth C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about BILL AP/AR?** It makes processing invoices and payments easy and paperless. I also like that anyone can send invoices to the Bill account by using the Bill email that is provided. I have given this to vendor and also employees and they email the invoices directly to Bill, so it saves time in receiving them from vendors. **What do you dislike about BILL AP/AR?** You cannot search for specific invoice numbers - there needs to be a search bar to do this in Bill. Also, apparently, when using credits, the credit # is not provided to vendors and causes confusion. When a credit(s) is applied it should provide the credit number and also the amount used for that credit to the vendor. I am contacted by the vendors everytime I use credits and have to provide the credit numbers to the vendors by email. This is time consuming and senseless. I'm unsure if it is possible, but it when be super helpful that when syncing to Quickbooks Online that the actual bill image is attached to the entries in QBO. You have to look up the invoice information in QBO, then go to Bill to pull an invoice. **What problems is BILL AP/AR solving and how is that benefiting you?** I like that support is now extended to 18 hours/day. This is very helpful when working late and come across an issue and not having to wait the next day for assistance. **Official Response from Rommel Bagaporo:** > Thank you for your review, Elizabeth. We're glad to hear that you're enjoying our app and we’ll be sure to get your feedback up to our product team! ### 31. Great for AP bill payment, Terrible for AR customer experience **Rating:** 2.5/5.0 stars **Reviewed by:** Laura G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about BILL AP/AR?** Super easy to pay bills in BILL. I love being able to sync quickly and easily with our accounting software. Connecting with vendors already in the system is super easy too! **What do you dislike about BILL AP/AR?** The AR side is a nightmare. Customers used to be able to create an account to pay their invoices. The system was updated and none of our customers can log in. Paying with credit card is even worse. We have to send ever invoice that a customer wants to pay with a credit card individually and we have to disconnect them if they have already created an account. **What problems is BILL AP/AR solving and how is that benefiting you?** I'm not sure that they are actively solving anything. I know they say they are working on making it so customers can log in to pay their invoices again, but so far, I don't see much progress on that and really wish it was more of a priority. ### 32. Bill AP/AR Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about BILL AP/AR?** It's free and comprehensive wrt scope of services offered **What do you dislike about BILL AP/AR?** Not intuitive or that easy to use (vs, for example, Melio) **What problems is BILL AP/AR solving and how is that benefiting you?** My client uses Bill.com **Official Response from Jenn J:** > Thank you for providing feedback on our software. We are glad that you enjoy the free basic software with a comprehensive wrt scope of services offered. We are sorry that you are not finding it easy to use or intuitive enough. Please continue to provide your feedback as we value our users suggestions when planning for the future of our software. ### 33. Bill for Payment **Rating:** 2.5/5.0 stars **Reviewed by:** Jesse S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about BILL AP/AR?** It is very easy to use especially for peopel who arent tech savy. **What do you dislike about BILL AP/AR?** Sometimes it can take a while for payment to be recieved. **What problems is BILL AP/AR solving and how is that benefiting you?** Cashless payments **Official Response from Jenn J:** > Thank you, Jesse, for providing feedback on our software. We are happy to hear that you find our software easy to use. Our apologies for any delays you have experienced with receiving payments. You are more than welcome to contact customer support by going to our website: https://help.bill.com/hc/en-us and request a call/chat or email and we can look into what caused the delay. Please continue to provide feedback as we are always working hard to improve our software. ### 34. Technically works but has a lot of room for improvements **Rating:** 2.5/5.0 stars **Reviewed by:** Amanda M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BILL AP/AR?** Technically it does send out payments and support has been nice when we have needed to trace a payment. **What do you dislike about BILL AP/AR?** BILL has very long payment times especially to international vendors. We have tried the BILL balance features to speed up payments but it did not help. We sent test transactions to the same person overseas one from BILL balance and one from our checking account as the funding method and they arrived at the same time. Also, the interface is very clunky and we are always having to solve sync issues with QBO. **What problems is BILL AP/AR solving and how is that benefiting you?** It is not solving a problem right now. I think it did when we first set it up it solved the problem of paying vendors by integrating with QBO. However now QBO has the same features so if we started from a blank slate we would not need BILL **Official Response from Meodell Johannes Mirones:** > We highly appreciate your review and thank you for bringing this to our attention, Amanda. We'll forward your feedback to our support team for improvement! ### 35. The product works ok, but the customer support is awful. **Rating:** 3.0/5.0 stars **Reviewed by:** Robin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about BILL AP/AR?** The ease of being able to send invoices in bulk. **What do you dislike about BILL AP/AR?** 1. The ACH payments take 5-7 days to appear in our bank account. 2. I was never notified that the switch from Credit Card merchant processors (Vantage to BILL) would occur. I received an email and a phone call asking me if I'd like to switch, but once I saw that it was more expensive, I told the customer service representative I wasn't interested. Then one day in February 2023, boom, the switch happened. It was a very clunky switch, and customer support was not helpful at all. The reports were not matching up. After asking to speak to a supervisor 4 different times, Brittany did reach out ,and she was able to help me after we sent messages back and forth over a 1 and a half week time frame. 3. I have a customer that did not remember her password. I contacted customer support to have a link sent to her, and no one was able to send it. They told me my customer should contact support by logging in to her account and clicking on the support button. My customer could not log in to her account, which is why I needed them to reset the password to begin with! After a long and frustrating process (3 days), ZEKE in support finally told me how to send the link myself. 4. Customer support is not helpful and they copy and paste their answers from the website, using keywords from my inquiry. They do not listen and understand my question, rather copy and paste a solution that is not related to my specific question. 5. There is no phone support either. I requested a phone call once, and someone actually called me, but they said nothing. All I ever heard were all the other agents talking in the background. **What problems is BILL AP/AR solving and how is that benefiting you?** Processing credit card and ACH payments **Official Response from Rommel Bagaporo:** > Robin, we're sorry to hear about this experience with our support, we’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account and navigate to Support (lower left-hand corner) and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! ### 36. Very user friendly and packed with intuitive features but it's for businesses with large volume **Rating:** 3.0/5.0 stars **Reviewed by:** Jae L. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2023 **What do you like best about BILL AP/AR?** BILL is easy to pick up for new users since the interface is nicely set up. There are also features that help eliminate data entry time like OCR and auto-fill. BILL's network of users has also grown tremendously so it makes it easy to connect and pay vendors or collect from customers. **What do you dislike about BILL AP/AR?** The Reporting out of BILL is horrible. There are only a handful of useful reports. However, system limitations make them useless when dealing with large volumes of bills. **What problems is BILL AP/AR solving and how is that benefiting you?** It is making it easier for my team to enter large bills, reducing the staff needed in the AP department. The ability for BILL to digitally house all of our bills helps with record-keeping and retrieval. **Official Response from Katrina Magat:** > Thank you for your review, Jae. We're glad to hear that you're enjoying our app and we’ll be sure to get your feedback up to our product team! ### 37. Great Payables Tool, Challenging Chat Support Experiences **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about BILL AP/AR?** Syncing with Quickbooks. Efficient payables tool. Phone support was quick and supportive in finding a resolution. **What do you dislike about BILL AP/AR?** Hours on chat with no resolution for two conerns in one week. Disconnected multiple times instead of being transferred. Chat support person didn't believe me that there was an error and refused to help or escalate when I explained my situation. They just kept denying that my concern was valid until I showed the "proof" but wouldn't guide to where to find the disbursement record I later found. Hours of this week were lost to this concern that ended up being a 5/8 check glitch on BILL and not an error on my part as the chat support person repeatedly suggested. **What problems is BILL AP/AR solving and how is that benefiting you?** Tracking outgoing payables and due dates. **Official Response from Rommel Bagaporo:** > We're sorry to hear that you're having a negative experience with our Chat support. We would like to make things right for you. If you're still experiencing any issues, please do not hesitate to contact our team directly by going to our website: https://help.bill.com/hc/en-us ### 38. I have been disappointed with services **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BILL AP/AR?** I like that the staff are friendly and eager to help but don't know the process in which to help. It's always a call back a reroute or a support ticket that goes no where. **What do you dislike about BILL AP/AR?** I dislike the inability to pay my vendors on time. I dislike when bill voids my vendors payments because they haven't verified. We have already verified our vendors, there is no need for you to do that. Does chase bank stop payments for their customers employees ? We have agreed to pay them on a specific date and if bill isn't able to do that then we as a company become liable for not paying our vendors or customers when we have agreed even thought it is not our fault. **What problems is BILL AP/AR solving and how is that benefiting you?** Bill is supposed to be solving my AP solutions **Official Response from Meodell Johannes Mirones:** > We highly appreciate your review and thank you for bringing this to our attention. We'll forward your feedback to our support team for improvement! ### 39. Great product. Customer service and pricing could be better. **Rating:** 2.5/5.0 stars **Reviewed by:** Claudio C. | Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about BILL AP/AR?** Very easy to pay bills by uploading PDF files or forwarding email directly to their mailbox. Massive database of vendors increases the chances of making faster payments. **What do you dislike about BILL AP/AR?** My experience with their customer service team has not been the most pleasant. The fact they charge a monthly fee per user in addition to the transaction fees is quite outrageous to me, considering that there are other options for free. **What problems is BILL AP/AR solving and how is that benefiting you?** Paying and tracking bill payments on a timely manner, allowing my vendors to receive direct deposit if they prefer. Due to the volume of payments my organization makes on a monthly basis, it is very helpful to have a tool such as Bill. **Official Response from Katrina Magat:** > Thank you for the honest feedback, Claudio. We’re constantly striving to improve our customers’ experience, and we’ll work hard to improve in the areas you mentioned. ### 40. Bill.com **Rating:** 3.0/5.0 stars **Reviewed by:** Anna S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BILL AP/AR?** How user friendly the system is. I also like the email functionality of bills going to the inbox. **What do you dislike about BILL AP/AR?** The sync issues with netsuite and the fact that bill pdf's can't be uploaded, and the email functionality to change for vendors on my end after they have created an account. **What problems is BILL AP/AR solving and how is that benefiting you?** It helps code invoices and enter faster than netsuite **Official Response from Katrina Magat:** > Thank you so much for taking the time to leave an excellent rating, Anna. We really appreciate your review! ### 41. Automated A/P Solution, Lackluster Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 09, 2018 **What do you like best about BILL AP/AR?** Centralized place to store all A/P related documents. Easy for research and makes audit documentation a breeze. Syncs seamlessly with our accounting software so we don't have to double enter bills. **What do you dislike about BILL AP/AR?** It's tough to get responsive or helpful customer service. They currently only offer an online chat option, and the reps we have connected with could not assist with our myriad issues. This has meant weeks and months of escalation and follow-up for resolution on several difficulties we've encountered. **Recommendations to others considering BILL AP/AR:** We have been happy with Bill.com for 5 years but recently they rolled out a "new" Bill.com. We had so many issues with the new program we asked to be switched back to the old version. Hopefully they will work out the problems with the "new" Bill.com before they make it the primary user interface. **What problems is BILL AP/AR solving and how is that benefiting you?** Allows an easy flow of A/P from entering, approving, and paying. Each user can be assigned roles relevant to their position. Now staff can approve bills for payment regardless if they are in person or remote. **Official Response from Rommel Bagaporo:** > We're sorry to hear about this experience with our app. We’d love to help out if you're still experiencing any issues. Please do not hesitate to contact our team directly by clicking this link: https://help.bill.com/hc/en-us?s=1 and we look forward to helping you! ### 42. Have been working with Bill for a a few years **Rating:** 3.0/5.0 stars **Reviewed by:** Carolyn J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about BILL AP/AR?** I like that we can send invoices directly from Bill as well as receive bills from and pay our vendors. **What do you dislike about BILL AP/AR?** The one-way integration is infuriating. Having to first apply the payment in bill and then have it integrate into QBO instead of being able to accept in QBO and have it integrate back to bill. **What problems is BILL AP/AR solving and how is that benefiting you?** I like the invoicing process better in bill than in QBO **Official Response from Rommel Bagaporo:** > Thank you for your review, Carolyn. We're glad to hear that you're enjoying our app and we’ll be sure to get your feedback up to our product team! ### 43. Long time and relunctant user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about BILL AP/AR?** it is easy to have vendors send bill automated email for AP review and payment **What do you dislike about BILL AP/AR?** Reporting substandard, chart of accounts was not easy to set up > five years ago -- still looks horrible, looks like some reports have been updated **What problems is BILL AP/AR solving and how is that benefiting you?** Invoice managment? Seriously? AP automation is ok. Contractor payments ok. had intl contractor payment issue, not Bill's fault, but delays caused serious damages **Official Response from Rommel Bagaporo:** > We apologize for any inconvenience you may have experienced. If you still have any issues, please do not hesitate to contact our team directly by going to our website: https://help.bill.com/hc/en-us ### 44. Efficient tool for online payments **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about BILL AP/AR?** Bill.com is pretty helpful in setting up vendors and processing payments electronically. **What do you dislike about BILL AP/AR?** Issues with syncing to Quickbooks and the errors are not very self-explanatory. **What problems is BILL AP/AR solving and how is that benefiting you?** We use Bill.com to make payments to vendors and it's a pretty efficient way to process payments. **Official Response from Rommel Bagaporo:** > Our team is thrilled to receive such a great rating from you! Thank you so much for taking the time to share your experience in BILL. ### 45. Bill.com Review **Rating:** 2.5/5.0 stars **Reviewed by:** joe h. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about BILL AP/AR?** Payments are easy to send and once e--payment setup is in place payments are received quickly. **What do you dislike about BILL AP/AR?** Not many user options and the system seems outdated **What problems is BILL AP/AR solving and how is that benefiting you?** We are able to pay our Vendor bills through the system. **Official Response from Rommel Bagaporo:** > Thank you for your review, Joe. We’ll be sure to get your feedback up to our product team! ### 46. Escalante Golf - Bill.com **Rating:** 2.5/5.0 stars **Reviewed by:** Cory K. | Corporate Controller, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2023 **What do you like best about BILL AP/AR?** The automated workflows for invoice approvals **What do you dislike about BILL AP/AR?** Not compatible with multiple things in Netsuite like FAM, amortization **What problems is BILL AP/AR solving and how is that benefiting you?** They are not solving the dislikes above **Official Response from Rommel Bagaporo:** > Cory, we're sorry to hear about this experience with our app, we’d love to help if you're still experiencing any issues. Please do not hesitate to contact our team directly by taking the following path: Log into your BILL account, navigate to Support (lower left-hand corner), and then type in your question in the bot that will appear in the lower right-hand corner. After typing in your question, please select contact support. Thanks again and we look forward to helping you! ### 47. Good for some thing, not great for others **Rating:** 3.0/5.0 stars **Reviewed by:** Randy G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2023 **What do you like best about BILL AP/AR?** Receiving payments from other organizations. **What do you dislike about BILL AP/AR?** Trying to pay contractors when they do work for me. **What problems is BILL AP/AR solving and how is that benefiting you?** Receiving payments without me having to track down vendors is great. **Official Response from Katrina Magat:** > Thank you for your review, Randy. We’ll be sure to get your feedback up to our product team! ### 48. Neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about BILL AP/AR?** Reporting. Once you can get to the report you are seeking, the data is helpful. **What do you dislike about BILL AP/AR?** Navigating to the reporting you are seeking can be cumbersome. **What problems is BILL AP/AR solving and how is that benefiting you?** We no longer use Bill for active invoice processing. We only keep it for historical reporting purposes. **Official Response from Katrina Magat:** > Thank you for the honest feedback. We’re constantly striving to improve our customers’ experience, and we’ll work hard to improve in the areas you mentioned. ### 49. Great Experience work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about BILL AP/AR?** Very easy to use, i have received payments from it **What do you dislike about BILL AP/AR?** there is a delay in receiving payments that i think are too long **What problems is BILL AP/AR solving and how is that benefiting you?** we used it as a filing and approval systeme for the invoices **Official Response from Rommel Bagaporo:** > Your comment made our day! We're going to share this with our product team, who always enjoy hearing positive feedback. ### 50. Wish it would run faster **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about BILL AP/AR?** Don't have to cut paper checks, syncs with quickbooks **What do you dislike about BILL AP/AR?** Kind of slow online. Wish the auto populate for bills was faster too. **What problems is BILL AP/AR solving and how is that benefiting you?** pay bills **Official Response from Rommel Bagaporo:** > Hi. Thank you for taking the time to share your feedback with us, and we're sorry for any difficulty you've experienced. If you have an email address to share with us, we're more than happy to help. We also have another option for you to reach our customer support, by going to our website: https://help.bill.com/hc/en-us ## BILL AP/AR Discussions - [lack of customer service support. no number to call](https://www.g2.com/discussions/lack-of-customer-service-support-no-number-to-call) - 2 comments, 1 upvote - [What could Bill.com do to make their customer service less responsive?](https://www.g2.com/discussions/what-could-bill-com-do-to-make-their-customer-service-less-responsive) - 1 comment, 1 upvote - [How do I download the app?](https://www.g2.com/discussions/33998-how-do-i-download-the-app) - 1 comment, 1 upvote - [When will you have more flexibility with invoices for billing - i.e. adding the ability to have comments on invoices](https://www.g2.com/discussions/31222-when-will-you-have-more-flexibility-with-invoices-for-billing-i-e-adding-the-ability-to-have-comments-on-invoices) - 1 comment, 1 upvote - [Can I pay my international vendors through Bill.com?](https://www.g2.com/discussions/international-payments-and-vendors) - 1 comment, 1 upvote - [View BILL AP/AR pricing details and edition comparison](https://www.g2.com/products/bill-ap-ar/reviews?filters%5Bnps_score%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+10%3A21%3A39+-0500&secure%5Bsession_id%5D=de9168b5-affa-47e4-9cb8-4706a60bf55b&secure%5Btoken%5D=8e84cbd9736d3f26ab58c6ff16093e6d50f5544ea554c950a7beecd5b41d444b&format=llm_user) ## BILL AP/AR Integrations - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Blackbaud Altru](https://www.g2.com/products/blackbaud-altru/reviews) - [Earth Class Mail](https://www.g2.com/products/earth-class-mail/reviews) - [Faire – QuickBooks Online - QBO](https://www.g2.com/products/faire-quickbooks-online-qbo/reviews) - [Hubdoc](https://www.g2.com/products/hubdoc/reviews) - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Microsoft Dynamics 365 Business Central](https://www.g2.com/products/microsoft-microsoft-dynamics-365-business-central/reviews) - 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Deferred Billing **Platform Basics** - Performance - Portal **Reporting** - Status - Customer Credit - History - Sales Tax Management - Activity Dashboard - Customer Statements **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Payment Processing ** - Batch Processing - Payments Scheduling - Automated Workflows - Self Service - Reconciliation - Settlements - Payment Tracking **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance - Recurring Payments **Invoice Processing** - Approvals - Consolidation - Match Invoices **Administration** - Reporting & Analytics - E-commerce Integration - Processing Fees - POS Integration - Omnichannel - Levels 1 & 2 - Level 3 - Payment Gateway Integration - ACH Payment Processing - Cryptocurrency Processing **Cash Flow Forecasting** - Historical Data - Reforecast - Forecast Types - Rolling Forecasts - AI **Bill Processing** - Compliance Management - Purchase Order Management - Document Management - Email Management - Client Management - Dunning Management - Master Data Management - Refund Management - Discount Management - Sales Tax Management - Subscription Management - Recurring Invoicing - Billing & Invoicing **Platform Administration** - Integrations - Compliance - Reporting **Integrations** - Accounting - ERP **Security and Compliance** - PCI Compliant - P2PE - Fraud Management - SSL Encryption - SOX - SOC **Analytics** - Due Dates - KPIs **Analytics** - Due Dates - Cashflow - KPIs - Payment Tracking **Analytics** - Variance Analysis - Reports - Forecast Comparison - Forward Looking **Payment Options** - Multi-Currency - Self Service Portal **Integration** - Accounting - ERP - Mobile Payments - CRM **Platform Payment Content** - Document management **Transactions** - Invoices - Partial Payments **Integration** - Agnostic Integration - Reporting Consolidation - Plugins and APIs **Integration** - Accounting - Payment Integration - ERP - ERP integration **Integration** - Accounting - Payments - ERP - Account Sync **Financial Data Transfer** - Data Transfer - Data Exchange - Reporting - Access - Integration **Security** - POS Verification **Workflows** - Approvals - Bank Reconciliation **Agentic AI - Billing** - Autonomous Task Execution **Additional Functionality** - File Encryption - Reporting & Statistics - Alerts/Notifications - Contact Database - Third-Party Integrations - AI Copilot - File Sharing - Purchasing & Receiving - Multi-Language - Activity Dashboard - Customizable Invoices - Real-Time Reporting - Credit Card Processing - Quotes/Estimates - Fraud Detection - Real-Time Data - Generative AI - Dynamic Pricing - Credit Note - Duplicate Detection - Invoice History - Reminders - Billing Portal - Accounting Integration - Backup and Recovery - Customizable Branding - Bulk Send - Invoice Creation - Time & Expense Tracking - API - Customizable Reports - Projections - Multi-Currency - Event Logs - Invoice Processing - Automated Receipt Matching - Tax Calculation - Payment Processing - Data Import/Export - Real-Time Analytics - Client Portal - Email Reminders - Mobile Access - Bank Reconciliation - Transaction History - Customer Accounts - Customizable Fields - PCI Compliance - Audit Trail - Multiple Payment Options - Self Service Portal - ACH Payment Processing - Third-Party Integration - Payment Tracking - Batch Processing - Approval Workflow - For Small Businesses - Tax Compliance - Workflow Automation **Platform** - Accounting integration - E-commerce Integration **Payment Types** - AP Automation - E-Commerce - Retail **Agentic AI - Cash Flow Management** - Autonomous Task Execution **Agentic AI - Invoice Management** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Agentic AI - Accounts Receivable Automation** - Autonomous Task Execution **Additional Functionality** - Data Synchronization - Transaction Monitoring - Purchasing & Receiving - Contactless NFC - Offline Access - Electronic Signature - PCI Compliance - Credit Card Management - Fraud Detection - SSL Security - Mobile Access - Generative AI - Returns Management - Discount Management - Reminders - Barcode/Ticket Scanning - Reporting & Statistics - Recurring/Subscription Billing - Compliance Management - Transaction History - Mobile Card Reader - Sales Tax Management - Customer Database - Receipt Management - Customizable Branding - Invoice Management - Cash Management - Remote Access/Control - Multi-Location - Sales Trend Analysis - CRM - Gift Card Management - Sales Reports - AI Copilot - Multiple Payment Options - Loyalty Program - Status Tracking - Alerts/Notifications - Activity Dashboard - Expense Tracking - Data Security - Payment Links - API - Payment Fraud Prevention - Payment Reconciliation - Data Import/Export - Search/Filter - Real-Time Data - Billing & Invoicing **Agentic AI - Enterprise Payment** - Adaptive Learning **AI - Accounts Receivable** - Generative - Responses - Predictive Analytics **Additional Functionality** - Reporting & Statistics - Customizable Reports - Generative AI - Expense Tracking - Data Import/Export - Real-Time Data - User Management - ACH Payment Processing - Invoice Processing - Billing & Invoicing - Alerts/Notifications - AI Copilot - Contact Database - Aging Tracking - Purchase Order Management - Audit Trail - Discount Management - General Ledger - Document Management - Receivables Ledger - Recurring/Subscription Billing - Multi-Currency - Workflow Management - Credit Card Processing - Task Management - Customizable Templates - Forecasting - Cash Flow Management - Self Service Portal - Reminders - Check Processing - Receipt Management - Overpayment Processing - Financial Management - Third-Party Integrations - Payment Collection - Approval Process Control - API - Profit/Loss Statement **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Data Import/Export - Invoice Management - Online Banking - 1099 Preparation - Generative AI - Receipt Management - AI Copilot - Fraud Detection - Duplicate Payment Alert - Document Management - Compliance Management - Inventory Management - Check Writing - Mobile Access - Audit Trail - Reporting/Analytics - Multi-Currency - Status Tracking - Activity Dashboard - Cash Management - Alerts/Notifications - Billing & Invoicing - Vendor Management - Anomaly Detection - API - ACH Payment Processing - Invoice Processing - Aging Tracking - Supplier Management - General Ledger - Expense Tracking - Bank Reconciliation - Workflow Management - Customizable Reports - Approval Process Control - Electronic Funds Transfer - Purchase Order Reconciliation - Financial Management - Workflow Automation ## Top BILL AP/AR Alternatives - [Melio](https://www.g2.com/products/melio/reviews) - 4.4/5.0 (247 reviews) - [Tipalti](https://www.g2.com/products/tipalti/reviews) - 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