# Beex Contact Center Reviews **Vendor:** Beex **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.6/5.0 **Total Reviews:** 16 ## About Beex Contact Center La plataforma omnicanal impulsada por IA creada en Latam para las todas las empresas. Mejora el contacto y comunicación con tus clientes con el software para Contact Center que tiene la mejor experiencia de usuario. Hazlo por voz, WhatsApp, correo, redes sociales y más. Potencia con IA tus operaciones entrantes y salientes de atención al cliente, marketing, ventas y cobros; automatizando procesos que mejoren tu eficiencia operativa y reduzcan increíblemente tus costos. ## Beex Contact Center Pros & Cons **What users like:** - Users value the **automation capabilities** of Beex Contact Center, enabling efficient lead capture and response. (1 reviews) - Users appreciate the **call quality** of Beex Contact Center, highlighting the effective connection and traceability of communications. (1 reviews) - Users value the **exceptional customer support** of Beex Contact Center, ensuring reliable call tracking and detailed reporting. (1 reviews) - Users value the **easy integrations** with social media, enhancing their ability to capture and respond to leads quickly. (1 reviews) - Users value the **efficiency** of Beex Contact Center, appreciating its quick lead response and intuitive interface. (1 reviews) - Messaging (1 reviews) - Users value the **detailed reporting** of Beex Contact Center for tracking customer calls and interactions effectively. (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users face **limitations in API integration** , struggling with slow responses and lack of mobile lead response options. (1 reviews) - Users find the **messaging issues** in Beex Contact Center limit campaign effectiveness and hinder user assignments. (1 reviews) - Users face **mobile app issues** with Beex Contact Center, affecting integration and performance on lower-end devices. (1 reviews) - Users experience **slow performance** with Beex Contact Center, especially on lower-end equipment impacting overall efficiency. (1 reviews) ## Beex Contact Center Reviews ### 1. Omnichannel support on a single platform. **Rating:** 3.5/5.0 stars **Reviewed by:** brigi v. | Agente call center, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Beex Contact Center?** THERE ARE DIFFERENT OPTIONS FOR CONTACTING THE PATIENT AND IT ALLOWS US TO TAG AND CATEGORIZE EACH ONE. **What do you dislike about Beex Contact Center?** What I don't like is that, when updating conversations, the loading time for me is too long for a wait time. Additionally, sometimes contacts cannot be separated, and in the same contact, different numbers that are not related are duplicated. It also does not allow uploading documents larger than 5MB, so I have to compress larger files. In the case of social networks: FB and IG, sometimes the user's name does not appear, but numbers like codes, and that does not allow me to identify the client. On the other hand, the "reply" option does not appear under a message from the user. **What problems is Beex Contact Center solving and how is that benefiting you?** The program allows us to identify each user and have access to the entire history we have with each of them. ### 2. Optimize Communications with Beex Contact Center **Rating:** 4.5/5.0 stars **Reviewed by:** Angel R. **Reviewed Date:** October 21, 2025 **What do you like best about Beex Contact Center?** I appreciate how Beex Contact Center has improved our performance indicators, especially by reducing average response times thanks to automatic call distribution, which optimizes the workload. I like that we can effectively manage calls and WhatsApp messages and conduct targeted campaigns to specific clients. The automation capabilities, such as automated messages on WhatsApp and the categorization of message types through the chatbot, are incredibly useful since the chatbot automatically gathers information about clients and what they want, which facilitates the executive's work in the final stage of the process to conclude or close the ticket. The platform has allowed us to respond massively to clients, which is a great advantage. The integration with other platforms, like OHO for ticket management, is also perfectly facilitated. Additionally, I highly value the speed of the service, the quality of the after-sales service, and the adaptability of the platform to our business. The usability and easy configuration process make it stand out even more. **What do you dislike about Beex Contact Center?** I would improve a bit more in the email aspect of the Beex Contact Center. **What problems is Beex Contact Center solving and how is that benefiting you?** Beex Contact Center improves our indicators, reduces response times, and allows for better automatic call distribution. Additionally, it facilitates mass responses to customers with its attributes, optimizing our service. ### 3. Fast and Efficient Shipping with Intuitive Templates **Rating:** 5.0/5.0 stars **Reviewed by:** Marlo Z. | Coordinador, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Beex Contact Center?** I like the ease of forms and templates in Beex Contact Center. The templates help me to do mass mailings according to each need. The mailings arrive quickly and we get quick responses. Also, the initial setup was very easy. **What do you dislike about Beex Contact Center?** There is nothing I don't like, Beex Contact Center **What problems is Beex Contact Center solving and how is that benefiting you?** We use Beex Contact Center for mass WhatsApp messaging, ensuring quick attention and notifications. I like their forms and templates, which make sending according to needs easier. ### 4. EasyProcess Beex Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Beex Contact Center?** It has different social media integrations and automatizations that allow its users to fully capture and respond to leads efficiently and quickly. The user interface is intuitive and easy to understand. **What do you dislike about Beex Contact Center?** The API endpoints have some limitations that make it difficult to integrate. I don't feel it is fully optimized yet, as it has issues with lower-end equipment (e.g., slow response). It lacks an app that can be used to reply to leads through the agent's phone. **What problems is Beex Contact Center solving and how is that benefiting you?** It allowed us to fully take advantage of the leads generated through our social media channels. ### 5. Great experience with Beex **Rating:** 5.0/5.0 stars **Reviewed by:** Carla Keytty G. | Teleoperador asistente, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Beex Contact Center?** Beex has significantly improved my team's productivity. The platform is intuitive and has enhanced our ability to efficiently and personally address and manage our customers' inquiries. **What do you dislike about Beex Contact Center?** There is nothing I don't like about Beex contact center. **What problems is Beex Contact Center solving and how is that benefiting you?** We use Beex to be able to attend to our clients who call our telephone center or who write to our WhatsApp channel. ### 6. Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Victor Manuel H. | Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Beex Contact Center?** The assignment of a person with whom we are in contact monthly and who asks us for feedback in order to improve their processes and adapt to the needs of their supplier. **What do you dislike about Beex Contact Center?** The intermittencies (infrequent) that occur at certain times regarding the loads, **What problems is Beex Contact Center solving and how is that benefiting you?** Resolve the technical issues of an internet service, outages, but the support service resolves them immediately. ### 7. beex help me with my customer service operation **Rating:** 4.5/5.0 stars **Reviewed by:** Asistente SAC . | asistente de atención al cliente, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Beex Contact Center?** that allows me to centralize all the conversations that come through WhatsApp **What do you dislike about Beex Contact Center?** the division of chat spaces in the attention module **What problems is Beex Contact Center solving and how is that benefiting you?** beex helps me centralize conversations that come from the WhatsApp channel. It allows me to have visibility of what my agents are doing. ### 8. Real improvement in the customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica E. | TELEOPERADORA, Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Beex Contact Center?** it features a user-friendly and visually appealing system **What do you dislike about Beex Contact Center?** Not being able to delete a message sent by mistake on WhatsApp **What problems is Beex Contact Center solving and how is that benefiting you?** Being able to manage multiple channels (calls and WhatsApp) in a system helps optimize customer response time. ### 9. Beex Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stiven G. | Coordinador de Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Beex Contact Center?** The ease of using the platform, intuitive and the connection with messaging from all social networks **What do you dislike about Beex Contact Center?** So far everything works as agreed **What problems is Beex Contact Center solving and how is that benefiting you?** Centralize all my conversations from the different ones and have control over the advisors. ### 10. Our customer service system improved and there is a lot of potential for improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar G. | Administrador, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Beex Contact Center?** Beex Contact Center has helped us and continues to help us implement a series of progressive improvements in our customer service, with constant information and flows of ideas that have led us to innovate beyond our initial vision. Regarding usability, my contact staff was able to quickly adapt to the workflow, and now it is a mandatory daily tool for us. Communication and support have remained accessible, friendly, and reliable over the years. **What do you dislike about Beex Contact Center?** It can be clearer in handling documentation to explore the platform more autonomously. Especially with functions that were not fully developed at the time of launch, or that do not integrate in the most obvious way into our processes. **What problems is Beex Contact Center solving and how is that benefiting you?** My initial problem was the dispersion, lack of control, and supervision in the service channels. Beex Contact Center helped us from the start to unify all the channels, setting up a chatbot in just a few hours to organize the traffic and better resolve customer issues, while we administrators have a permanent follow-up on the quality of service. ### 11. Friendly and easy platform, but the queue viewer can improve **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla María E. | Coordinadora de Central de Citas, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Beex Contact Center?** It is a very user-friendly and easy-to-use platform. **What do you dislike about Beex Contact Center?** The queue viewer so that it can be reflected together with incoming calls. **What problems is Beex Contact Center solving and how is that benefiting you?** That I have a clear reflection of incoming and outgoing calls to be able to take actions on the call. ### 12. Adaptable CRM, easy to use and with excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Noelia M. | GERENTE D EPLANIFICACION Y BO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Beex Contact Center?** adaptability of the CRM to our processes and collections management, ease of use, simple and comprehensive screens with all the information we need, continuous support, variety of reports, and practicality in configuring dialing strategies. **What do you dislike about Beex Contact Center?** we have nothing negative to mention.. **What problems is Beex Contact Center solving and how is that benefiting you?** it facilitates the collection of our portfolios, in the different stages of delinquency and in the various countries where we have clients. ### 13. very good experience with the service and support **Rating:** 4.5/5.0 stars **Reviewed by:** Angelo A. | Coordinador de BI y Callcenter, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Beex Contact Center?** What I liked most about bexc is the support they can provide even after having been with them for a while, and the new implementations they suggested to us and that will happen after some time with them. **What do you dislike about Beex Contact Center?** Some limitations of reporting, improve the results of mass WS shipments. **What problems is Beex Contact Center solving and how is that benefiting you?** I resolve everything related to contact center services, solutions such as having calls and WhatsApp on the same platform. ### 14. Excellent service, very professional technical and commercial support. Agile, intuitive, and user-friendly system. **Rating:** 4.5/5.0 stars **Reviewed by:** Yesenia S. | Jefe Comercial - Atención al cliente / Contact Center, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2025 **What do you like best about Beex Contact Center?** Beex is useful for achieving personalized and efficient attention. They provide us with a quick resolution to problems, have expert technical support, thus improving the customer experience. **What do you dislike about Beex Contact Center?** I have not found any significant disadvantages on the platform. Overall, my experience has been very positive. **What problems is Beex Contact Center solving and how is that benefiting you?** The platform has improved our customer service. It connects all our service channels into a single interface, allowing us to respond efficiently and personally to each interaction, thus enhancing the experience of our patients. ### 15. Complete Tool for Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Diego C. | Analista de Administración de Sistemas de Gestión, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Beex Contact Center?** I like the way it connects customer calls with customer service and, above all, provides traceability through detailed reports, in case of a successful or unsuccessful call or message. **What do you dislike about Beex Contact Center?** I don't like that Meta limits the messaging of mass campaigns and that some campaigns sometimes can't recognize the connected executive users to assign their clients. **What problems is Beex Contact Center solving and how is that benefiting you?** The management and traceability of customer service so that you better understand the product to be sold, whether by phone or messaging. ### 16. Our sales have grown by 120% compared to last year. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Beex Contact Center?** The WhatsApp channel helped us to contact our clients on a massive scale and vice versa (outbound and inbound strategies). It has been easy to integrate it with our CRM. **What do you dislike about Beex Contact Center?** The traceability of the arrival of my leads has been a pain, but they provided us with solutions in other ways! **What problems is Beex Contact Center solving and how is that benefiting you?** Being able to contact my leads in real time - [View Beex Contact Center pricing details and edition comparison](https://www.g2.com/products/beex-contact-center/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+16%3A32%3A38+-0500&secure%5Bsession_id%5D=4164ea81-bb04-4de3-99e9-f578c2e15fab&secure%5Btoken%5D=6cf8a9e5a7295f8dd325bd21cae38e626d81a643fdea8f4e5a900d90dab7ed70&format=llm_user) ## Beex Contact Center Integrations - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews) - [Python](https://www.g2.com/products/python/reviews) ## Beex Contact Center Features **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Support** - Documentation - Community Support - Professional Support ## Top Beex Contact Center Alternatives - [Dotdigital](https://www.g2.com/products/dotdigital/reviews) - 4.4/5.0 (1,172 reviews) - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) - 4.6/5.0 (621 reviews)