--- title: Bazaarvoice Reviews meta\_title: 'Bazaarvoice Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 809 reviews by the users' company size, role or industry to find out how Bazaarvoice works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 809 scale: '5' date\_modified: '2026-08-10' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### Bazaarvoice Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664167&qs=pros-and-cons#reviews) Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666508&qs=pros-and-cons#reviews) Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666358&qs=pros-and-cons#reviews) Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1663225&qs=pros-and-cons#reviews) Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664296&qs=pros-and-cons#reviews) Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666624&qs=pros-and-cons#reviews) Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665554&qs=pros-and-cons#reviews) Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665353&qs=pros-and-cons#reviews) Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. [(6 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1662642&qs=pros-and-cons#reviews) Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. [(5 mentions)](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664704&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Bazaarvoice ##### 1. Customer Support Users commend the **quick and responsive customer support** of Bazaarvoice, enhancing their implementation and campaign experiences. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664167&qs=pros-and-cons#reviews) See Related User Reviews DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you like about Bazaarvoice? They are one of the only vendors where you can syndicate your reviews to third party retailers, but I'm sure there are other vendors that care more ab ##### 2. Review Management Users value the **extensive retail syndication network** of Bazaarvoice, enhancing visibility and consistency of reviews across platforms. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666508&qs=pros-and-cons#reviews) See Related User Reviews DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Great service, great results!" What do you like about Bazaarvoice? I like how easy it is to navigate the platform. The syndication of reviews integrates well with our other retail partners and was easy to implement. T ##### 3. Ease of Use Users find Bazaarvoice **easy to implement** , with quick integration and a user-friendly experience throughout the process. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666358&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny T.") JT Jenny T. Mid-Market (51-1000 emp.) 4.5/5 "Easy Implementation, Fantastic Team, and Smooth Integrations" What do you like about Bazaarvoice? Easy to implement and their implementation team has been fantastic. It's fairly simple to navigate on the back end and integration has been quick and DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ##### 4. Setup Ease Users value the **easy implementation** of Bazaarvoice, highlighting seamless integration and a fantastic support team. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1663225&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny T.") JT Jenny T. Mid-Market (51-1000 emp.) 4.5/5 "Easy Implementation, Fantastic Team, and Smooth Integrations" What do you like about Bazaarvoice? Easy to implement and their implementation team has been fantastic. It's fairly simple to navigate on the back end and integration has been quick and DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you like about Bazaarvoice? The integration of Bazaarvoice reviews and ratings in the project was easy, it's just the Bazaarvoice script that needed to be added to the code. Then ##### 5. Visibility Growth Users value the **seamless syndication of reviews** across multiple sites, enhancing visibility and customer engagement. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664296&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Bazaarvoice Can Be Overwhelming at Times" What do you like about Bazaarvoice? I love that our reviews syndicate so flawlessy to our our website and various other retailer sites! Account reps are knowledgeable and kind. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 2.5/5 "Best choice for syndication to major retailers, better support needed" What do you like about Bazaarvoice? Syndication to major retailers such as Target and Walmart with the ability to repond to those shopper reviews ### 5 Cons or Disadvantages of Bazaarvoice ##### 1. Difficult Learning Users find the **difficult learning curve** of Bazaarvoice frustrating, with navigation and catalog management being time-consuming challenges. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1666624&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Easy to use platform with very few glitches and customer support is excellent!" What do you dislike about Bazaarvoice? The filtering in the new view can be clumsy and determining what everything means takes some getting used to and some customization which isn't all th ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "A key factor in the recipe for many online accounts is BV" What do you dislike about Bazaarvoice? Some of the navigation and workflow within their portal is not perfectly user friendly and at times has required additional information to complete a ##### 2. Expensive Users find Bazaarvoice to be **expensive** , with inflexible contracts and disappointing customer support hindering their experience. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665554&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny T.") JT Jenny T. Mid-Market (51-1000 emp.) 4.5/5 "Easy Implementation, Fantastic Team, and Smooth Integrations" What do you dislike about Bazaarvoice? It's a bit on the expensive side but so far worth it. ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you dislike about Bazaarvoice? I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s hon ##### 3. Insufficient Information Users express frustration over **insufficient information** and self-help reliance, complicating their experience with Bazaarvoice. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1665353&qs=pros-and-cons#reviews) See Related User Reviews ![Trevor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Trevor C.") TC Trevor C. Mid-Market (51-1000 emp.) 4.0/5 "Great Tool to Boost Your Ratings/Reviews" What do you dislike about Bazaarvoice? I do not necessarily like the "custom reports" function in the dashboard. I would prefer if there was an easier way to get raw data so I can add more ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Mid-Market (51-1000 emp.) 3.5/5 "Initial pitch and onboarding was completely disconnected and either wrong/lied." What do you dislike about Bazaarvoice? The sales pitch was wrong. We were told platforms that were included that simply were not. This has since been corrected and contracts adjusted, but ##### 4. Review Management Users express frustration with Bazaarvoice due to **rigid contract terms and poor customer support** , leading to a disappointing experience. [ See 6 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1662642&qs=pros-and-cons#reviews) See Related User Reviews DS Dev S. Small-Business (50 or fewer emp.) 4.0/5 "Sensible Reviews and Ratings app to integrate to any project." What do you dislike about Bazaarvoice? The UI of the Bazaarvoice app is a bit confusing at first once you get used to it then it feels familiar. Also, the UI for accepting and rejecting the ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you dislike about Bazaarvoice? I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s hon ##### 5. Poor Customer Support Users are frustrated with Bazaarvoice's **poor customer support** , citing slow responses and unhelpfulness during challenging situations. [ See 5 mentions ](https://www.g2.com/products/bazaarvoice/reviews?filters%5Bsentiment_snippet%5D=1664704&qs=pros-and-cons#reviews) See Related User Reviews ![Tyler F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler F.") TF Tyler F. Small-Business (50 or fewer emp.) 0.5/5 "Stay Away – Worst SaaS Experience We've Ever Had" What do you dislike about Bazaarvoice? I don’t usually leave reviews, but I feel like other businesses need to hear this. We’ve been working with Bazaarvoice at Sun Home Saunas and it’s hon ![Adam F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam F.") AF Adam F. Small-Business (50 or fewer emp.) 0.0/5 "Terrible Experience and Shortsighted Team" What do you dislike about Bazaarvoice? Bazaarvoice’s refusal to release us from an auto-renew contract—despite major, documented global economic challenges, including the impact of Trump-er ![Daniel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel H.") DH Daniel H. Recruitment Manager Staffing and Recruiting Enterprise (\> 1000 emp.) 6/3/2025 "Robust Features, But Better Suited for Larger Organizations" 4/5 What do you like best about Bazaarvoice? What impresses me most is the breadth of its retail syndication network. Reviews submitted on a brand’s website don’t just stay there—they're distributed to major retail partners, helping maintain consistency in customer feedback across platforms. This can significantly boost product visibility and consumer confidence. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? The first concern is the complexity and time investment required during setup. Implementing the platform isn’t always straightforward, and the integration process—especially across multiple retail partners—can be time-consuming and occasionally frustrating. It often requires technical assistance or a dedicated support team on your end. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Bazaarvoice helps streamline the process of collecting and displaying user-generated content like reviews, ratings, and Q&A, which has significantly improved our ability to build trust with customers and influence purchase decisions Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite QM Quinn M. Project Manager; Bazaarvoice Product Owner Mid-Market (51-1000 emp.) 3/19/2025 "Bazaarvoice is the Industry Leader" 5/5 What do you like best about Bazaarvoice? I had the BEST experience with the Bazaarvoice team! They are true industry leaders in the Ratings & Reviews space with a top-notch team. I shared with my colleagues that they would regret not working with Bazaarvoice—the value far outweighed our concerns compared to the minimal cost and ease of the integration and implementation. With their support, we exceeded our 12-month rolling period $5M goal in just four months by millions. Their insights, metrics, and design recommendations for our PDP and PLP layouts were invaluable. I highly recommend them as a partner! Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? I can't think of anything that I dislike about Bazaarvoice. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Bazaarvoice is helping to increase our conversion rate, AOV, and user experience for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") AB Verified User in Building Materials Enterprise (\> 1000 emp.) 5/9/2023 "Bazaarvoice is a great way to capture user generated content and syndicate to top retail partners." 4/5 What do you like best about Bazaarvoice? Bazaarvoice has great partnerships with top retailers including Home Depot, Lowe's, Tractor Supply and many others. These partnerships provide the opportunity to engage directly on customer sites to answer questions and syndicate reviews. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? Bazaarvoice does not have a very large network outside of the United States and in recent years have changed their integration requirements which has proven to be a burden on our digital and IT teams. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? As a consumer, reviews have a dramatic influence on our purchasing decisions and Bazaarvoice supports Manufacturers by driving more SEO-friendly content on brand websites and customer sites to improve conversions. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 7/8/2025 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") EA Verified User in Apparel & Fashion Small-Business (50 or fewer emp.) 2/22/2025 "Not worth it beyond syndication" 1/5 What do you like best about Bazaarvoice? Bazaarvoice is good for syndication of reviews and is vast in it's partnerships with department stores and other big box retailers, so is a very efficient way to publish your reviews across many partner websites. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? It's a horrible review collection platform and a dinosaur in it's UX platform - Everything is difficult to use and needs "implementation" fees. While they have robust teams of help and training as you onboard it's just a long cumbersome implementation and just not easy enough to use. It's horrible to try to get out of the contract so be careful on the timing. They promised we would be able to swap between services no problem at contract end and when we tried to "swap" to a different type of service as they suggested we could, they said it didn't qualify, though they offered that it would be no problem, what a waste of time. False advertisement for what the platform would intially do which is why we want to swap and then again when we tried to change services at contract end. If there were another way to syndicate reviews we'd stay far away from this company. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? We tried Reviews, Social commerce/analytics and UGC management &galleries. The only thing that worked well for us was syndication. Some of the analytics we liked for social, but overall have found better platforms overall. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 7/31/2025 "Great service, great results!" 4.5/5 What do you like best about Bazaarvoice? I like how easy it is to navigate the platform. The syndication of reviews integrates well with our other retail partners and was easy to implement. Their team is responsive and provides advice on potential activations. We use Bazaar voice daily here. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? We do not dislike anything in particular from the platform. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? We have several retailers we work with, so having a review management platform that helps us syndicate Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic EG Erin G. B2B E-Commerce Merchandising Coordinator Mid-Market (51-1000 emp.) 11/18/2024 "Reliance on technology..." 4/5 What do you like best about Bazaarvoice? I love that Bazaarvoice allows for easy connection to customer sites and for generating honest reviews of products. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? I dislike that Bazaarvoice has become increasingly reliant on their portals and pushing the user to online self help tools as opposed to reaching out to people for assistance. Additionally, they send many notifications without enough actionable information, I'm often confused what I'm supposed to do, if anything. I prefer when humans are involved who can give the extra level of care and direction on next steps. I also don't like that now I have to use the "BV Support Community" to track the progress of tasks. I would feel better serviced if a person would liasion my inputs with their internal systems as opposed to making the users become experts in Bazaarvoice's internal systems through portals, self help articles, webinars, etc. I have a multi-faceted job with multiple responsibilities and really am not able to devote all of my time to Bazaarvoice. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Gathering and supplying customer reviews from multiple sites in one spot. We've noticed products with reviews benefit our profits. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Kymber H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kymber H.") KH Kymber H. Customer Experience Manager Small-Business (50 or fewer emp.) 4/25/2024 "Great Service when in need!" 4/5 What do you like best about Bazaarvoice? I love that there is always someone availabel to answer my questions, or get me to the right person for assistance. They follow up to ensure my problems were solved and to see if I have additonal concerns. My account manager is quick to respond and very helpful. I utilize our platform daily for Customer Support and I can easily find information for the customer. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? I sometimes have trouble figuring out how to make it work for what I need. I am not the most technology savvy so reading an FAQ document on how to code behind the scenes is not easy for me. There are some features I want to use that just are not as user friendly as I would like. I can ellabortae specifically around what we need/use as acompany if needed. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? We are able to monitor and reply to customers reviews when there is an issue. This makes it great for our customer who is having the issue, but also helps us to serve customer for future use as well. Review collected by and hosted on G2.com. Show More 11/18/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite TA Tomas A. Director of Growth & Analytics Small-Business (50 or fewer emp.) 9/23/2024 "Long Delays, Poor Service" 0.5/5 What do you like best about Bazaarvoice? It is a (theoretically) useful tool to publish your customers' content in the shopping funnel and let shoppers see relevant product reviews. Allows you to maximize the value of your reviews by publishing them across many channels and retailers. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? Nobody at BazaarVoice is concerned with whether or not the reviews actually become visible to shoppers. BazaarVoice has a team of thousands of thousands of salespeople, presumably hundreds of engineers, but nobody seems to have developed any efficient processes or systems to make sure that the retail partners are publishing the content being shared by the brands and vendors, through BazaarVoice. Once they push to retailer's it's "not their problem." I think it is their problem, because the brands are paying BazaarVoice. Overall, their review syndication is an incomplete product. Prospective clients, you should add a clause to your contract so that you only have to pay BazaarVoice when your reviews are visible to shoppers. Maybe then they will care. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Supposed to be sharing the extensive customer reviews that we have amassed on our website with shoppers looking for our prodcuts on retailers' websites. Actually, wasting our time and our money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 11/19/2024 "Service is needed for review syndication, but has LOTS of issues & requires TONS of follow up." 0.5/5 What do you like best about Bazaarvoice? Their services sound great, and they pretty much have a monopoly on the market since they have the syndication contracts with lots of major retailers that require reviews on your product detail pages, but it requires a ton of checking and follow up on your end, and even if things are set up properly on your end, sometimes the reviews still don't syndicate to the retailer and their support is unable to help, so then you also have to follow up with the retailer's support team. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? They sell you on all the amazing features and retailers require you to have reviews on your products so the service is needed, but it never works properly. You have to constantly contact support and submit tickets and then sometimes even if everything is set up properly on the Bazaarvoice side, they say they can't help you so you have to contact the retailer to get them to help, so it takes a TON of your time to get a software program to work that you pay TONS of money for. It's very frustrating. We also had Bazaarvoice installed on our websites to collect reviews and during installation before anything had been signed off on or finalized, their team started sending review request emails out with another company's branding because they just copied another installation so we were unknowingly sending emails out asking for reviews with the wrong branding. The only way we found out was because one of our employees ordered something and got the email. These are only a few of the problems I've had in the 5 or so years we've used the software. It's very frustrating to pay so much for something and have it not work. And on top of that, you feel like you have to keep paying for bad service because you need the syndication services to make your retailers happy. Thankfully our retailers have started partnering with other review syndication software companies so we plan to switch as soon as our contract is up. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? It syndicates our reviews to retailers, but it requires TONS of follow up on your end to check if the reviews are showing up, if not, submit tickets, and then sometimes they say everything is fine on the Bazaarvoice end, but it's the retailers side, so you have to submit more tickets on the retailers side. You would think Bazaarvoice would have a team in place to handle that for their customers since we pay so much for the software. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") AM Verified User in Manufacturing Mid-Market (51-1000 emp.) 11/21/2024 "Easy platform and could be better" 3.5/5 What do you like best about Bazaarvoice? Syndication from our website to retailers; easy to check and respond to reviews from our website and from retailers; customer support is great if it's a simple issue or question; reporting can give a lot of data. There's a lot to dive into so anyone starting out, or even a seasoned user, should always pay attention to updates and better reports. Review collected by and hosted on G2.com. What do you dislike about Bazaarvoice? Bazaarvoice does not pull any Amazon reviews or questions (while I understand the reasoning for the most part, other companies are able to do and still do it well, without ruining the quality of other retail reviews); like any other tech, the account manager can change every few months to a year; would love it if retailers could syndicate to our website but I also understand that many retailers own the reviews and that's just possible. Review collected by and hosted on G2.com. What problems is Bazaarvoice solving and how is that benefiting you? Responding to reviews on one platform from multiple retailers and our own site. Review collected by and hosted on G2.com. 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