BatchDialer Features

Based on 24 BatchDialer reviews. Presents information about the individual being called before the call begins.

Gives agents a predetermined amount of time to view call information before automatically calling. Similar to Preview Dialing. 21 reviewers of BatchDialer have provided feedback on this feature.

Uses machine learning to determine the best times to call and adjust dialing speed to connect agents with leads efficiently.

Allows a supervisor to listen to a call and train in real time. 18 reviewers of BatchDialer have provided feedback on this feature.

As reported in 19 BatchDialer reviews. Reschedules calls within the software itself, either through a prompt or by the agent themselves.

Records calls to access or evaluate at a later time to ensure quality standards are met, and pause recording of live calls if necessary. 23 reviewers of BatchDialer have provided feedback on this feature.

As reported in 20 BatchDialer reviews. Decides response type by determining if voice is a human response or an answering machine.

Uses touch-tone or voice input to interact with callers, gather information, and route them to the appropriate agent or department. This feature was mentioned in 18 BatchDialer reviews.

Based on 23 BatchDialer reviews. Removes phone numbers from an uploaded list that appear on the National Do Not Call Registry.

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Uses AI to prioritize and reorder call lists based on lead quality, past interactions and optimal call times.

Uses AI to ensure call compliance with regulations like TCPA or GDPR by detecting violations and triggering alerts or restrictions.

Uses AI to analyze call recordings for sentiment, tone and language to assess interaction quality and flag calls needing follow up or review.