Basware Reviews (135)

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Reviews

Basware Reviews (135)

View 1 Video Reviews
4.1
135 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Basware for its user-friendly interface and efficient invoice processing, which significantly streamlines accounts payable tasks. The platform's automation features and intuitive design help reduce manual work and improve accuracy, making it a valuable tool for finance teams. However, some users note that customer support response times could be improved.

Pros & Cons

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OH
Oscar H.
Mid-Market (51-1000 emp.)
"Efficient AP Management, Needs Faster Email Integration"
4.5/5
What do you like best about Basware?

I like that you can filter on a lot of data and have a good overview of paid and unpaid invoices. This makes it much easier to avoid making faults. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It takes very long to see invoices sent by email to Basware to see them in the system. Review collected by and hosted on G2.com.

SB
Shannon B.
AP Manager
Enterprise (> 1000 emp.)
"Basware is definitely recommended."
5/5
What do you like best about Basware?

With Basware, our AP team has improved on accuracy, reduced work volumes, and secures leadership across global performances and procedures. With their SmartPDF feature, the system is adapting to our invoices on a daily basis. Their customer support team has been very supportive to our unique needs. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I feel Basware can be more transparent on features and updates available to us. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for the recommendation.

It is good to hear accuracy has improved and workloads have dropped across global teams, with SmartPDF adapting through daily use.

For visibility into new features and updates, you can follow our blog here: https://blog.basware.com/en/tag/ap-automation

.

You can also join customer events where the AI roadmap and upcoming capabilities are covered in more detail: https://www.basware.com/en/events?sol=for%20customers

Verified User in Biotechnology
AB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Effortless Automation That Eliminates Manual Work"
4.5/5
What do you like best about Basware?

The automation of manual tasks and the ease of use of the tool. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I have not found any downsides with the tool. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

We're glad the automation is saving your team time and taking manual work off their plate. We appreciate you sharing your experience.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Enterprise (> 1000 emp.)
"Clear, Quick to Learn, and Great SAP Integration"
5/5
What do you like best about Basware?

The menu is very clear and really quick to learn. Coming from different programs is no problem at all. It’s also very well integrated with SAP, which is great since I’m using it daily. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I think there is no a thing that I dislike, maybe only the graphics of overall Basware should be updated so the experience will be better :D Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for sharing your experience.

It is good to hear onboarding was smooth and switching from other tools was straightforward.

We also appreciate the note on visual design. Feedback like this helps guide future updates.

Verified User in Automotive
CA
Verified User in Automotive
Enterprise (> 1000 emp.)
"Easy to Use, Logical AI-Based Dashboard"
4/5
What do you like best about Basware?

Easy to use, logical, AI based daahboard Review collected by and hosted on G2.com.

What do you dislike about Basware?

Sometimes interfaces quite complex and takes lot effort Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for taking time to review us. I'm glad we're creating that real value for you.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Basware is really useful software for AP process"
4.5/5
What do you like best about Basware?

It is very simple and easy to use for anyone who dose not have idea of this software Review collected by and hosted on G2.com.

What do you dislike about Basware?

It gets logged off even when you are not using it for shorter period Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for sharing your feedback.

It is good to hear the system feels approachable, even for first time users.

Verified User in Food Production
UF
Verified User in Food Production
Enterprise (> 1000 emp.)
"Smart Invoice Scraping and Clean Interface That Streamlines Coding"
4/5
What do you like best about Basware?

Robot tool scraping the info from the invoices and suggesting the coding based on the previous postings, cleanness of the interface Review collected by and hosted on G2.com.

What do you dislike about Basware?

Multiple steps needed to properly use the search option Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for the review.

It is good to hear data capture and coding suggestions support accuracy and speed in daily work.

The feedback on search steps is helpful, especially for users who rely on it often.

Verified User in Accounting
UA
Verified User in Accounting
Enterprise (> 1000 emp.)
"Easy Invoicing, But Needs Better Code Search Options"
3.5/5
What do you like best about Basware?

The convenience of taking care of invoices with a few clicks on the screen and being done with it. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I would appreciate it if the system included a wider range of words when searching for the best code to use for invoicing. This would make it easier to find the most suitable code. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for the feedback.

It is good to hear invoice handling feels quick and straightforward in day to day use.

The suggestion on broader search terms for coding is helpful and points to a clear way to speed up selection.

Verified User in Construction
UC
Verified User in Construction
Enterprise (> 1000 emp.)
"Effortless Invoice Processing and User-Friendly Experience"
4/5
What do you like best about Basware?

Easy to use, efficiency for invoices processing Review collected by and hosted on G2.com.

What do you dislike about Basware?

Can not recognize hand written numbers. Need more training for learning the new features. Review collected by and hosted on G2.com.

Response from Hannah Greedy of Basware

Thank you for the review.

It is good to hear invoice processing feels efficient and straightforward for everyday use.

Thank you for the feedback on handwritten data capture and feature training.

BL
Brandi L.
Mid-Market (51-1000 emp.)
"Once you get used to the layout, it gets much easier to use"
4/5
What do you like best about Basware?

All of my invoices are in one central location and can be accessed anytime. The top toolbar is clear and organized. When searching for invoices, I like how you can search by PO, Receipt #, ect so that your results are narrowed down and you only get exactly what you are searching for. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The screen isn't always consistent when viewing my invoices from the notification center tab. Sometimes I can easily print my invoices in one click, but sometimes, I have to make multiple clicks to pull something. It would be nice to have a "view invoice" button that would automatically pop this up without clicking, downloading and opening an attachment. It would be nice to get an email notification when you have something in your notifications. I have to log in multiple times daily to check these as this is how my work is assigned to me with my role. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

Thank you for the thoughtful review, Brandi. We're pleased to hear that Basware has provided you with a central location for your invoices, and the advanced search capabilities are assisting you in narrowing down results effectively. Your feedback on the notification center and the viewing experience of invoices is particularly insightful and aligns with our commitment to continually improve user experience. We will share your comments with our product management team for future enhancements, including the potential for email notifications and a streamlined viewing process