Ease of Use

Ease of Implementation

Simplicity and Intuitive UI Review collected by and hosted on G2.com.

Only supports a single level of subtasks (Parent Task -> Child Task).

Tedious Text Formatting: Having to memorize specific syntax rules just to bold text, format code blocks, or build simple tables slows down your workflow. It is especially annoying when you just want to quickly copy-paste formatted text from a Google Doc or Slack, only to have to re-format everything manually using Backlog's syntax. Review collected by and hosted on G2.com.

It brilliantly merges technical essentials like Git repositories and Wikis directly with task tracking, saving developers from the constant headache of switching between different apps. The automatic Gantt charts are another standout feature, providing a crystal-clear visual of the project’s timeline without requiring any tedious manual setup Review collected by and hosted on G2.com.

Backlog offers limited customization for complex or non-standard project workflows. Large projects can suffer from noticeable performance lag when handling a high volume of tasks. The mobile application is quite restricted and lacks many essential features available on the desktop version. Reporting and analytics tools are relatively basic and lack advanced analytical depth. Finally, the integration library is smaller compared to most major enterprise competitors. Review collected by and hosted on G2.com.

- The Wiki tab helps me cut down the time I spend searching for the project’s most important information.

- The visual dashboard and Gantt chart also make it easier for me to stay on top of tasks and keep track of deadlines.

- The bulk edit function helps to save a lot of time when changing information of multiple tickets. Review collected by and hosted on G2.com.

- I have to download videos from the attached file if I want to watch them, because I can’t watch them online.

- When creating an issue, the number of times I tap the Add button is the number of issues that get created, which leads to multiple duplicate issues. Review collected by and hosted on G2.com.

I like that Backlog is very simple and easy to track, making it straightforward to use. It allows us to collaborate with our teams across the globe, which is really beneficial. The fact that it's online helps a lot, and the feature set, including the repository, Wiki, and ticketing system, is useful for our engineers to share the necessary data. These features fit into our workflow well and effectively support our team and company. Review collected by and hosted on G2.com.

I'd say one of the areas of improvement is if I have a ticket that has a lot of screenshots, there's a limit to the number of screenshots you can put in. And if I delete some, in the text, it doesn't necessarily delete it from the ticket, and there's a limit of, I believe, 30 images that you can attach to a ticket. So it would help on some of the tickets that we could extend that because otherwise, I have to open a new ticket and you lose the history. Also, being able to have a way of resetting your password. I know one of my engineers has had difficulty with logging in, and then he had to create a new user because he couldn't reset the password and there were no people he could call to do that. You know? It's just not allowing him to access his data. So that was problematic, but we worked around the issue. Review collected by and hosted on G2.com.

I primarily use Backlog for end-to-end project management. Backlog solves tool fragmentation and communication gaps by having everything in one place, eliminating context switching, saving me time, and ensuring every code commit is directly linked to a specific task, making progress tracking seamless. I love visualizing timelines with Gantt charts, which are generated automatically as I input task deadlines, providing an immediate visual of the project's critical path and helping identify bottlenecks before they delay the entire sprint. The seamless knowledge sharing via wiki is another great feature. I also appreciate the 'Star' system as it creates a positive and collaborative environment by encouraging peer recognition, turning what could be a dry task manager into a social platform. The initial setup was surprisingly smooth and fast, which was a relief compared to previous tools. Having Git, wiki, and Gantt charts integrated natively is a massive time-saver and eliminates tool fragmentation. Overall, Backlog is a perfect all-in-one solution for mid-sized teams, offering powerful yet user-friendly features without needing a full-time administrator to manage. Review collected by and hosted on G2.com.

Limited integrations: compared to Jira or Asana, Backlog has a closed ecosystem. It lacks deep, native integrations with modern tools like Figma for design handoffs or Slack/Discord for more granular notification control. The mobile app is too basic. Review collected by and hosted on G2.com.

I find Backlog very easy to use and intuitive. After a quick login, I can get right into the issues and be working within a few seconds. I don't have to jump around between pages or search extensively to find what I'm looking for. I love how Backlog organizes and tracks tasks, allowing me to easily see the status of outstanding tasks, priorities, and timeframes. The client interaction feature is great as it allows clients to approve task completion with full interaction. The initial setup was very easy; I just added members and started adding tasks. I rate it a 10 for small projects with a small team and a small client. Review collected by and hosted on G2.com.

It would be nice if tasks could be 'released' by version. And choosing a version would show the associated tasks. Review collected by and hosted on G2.com.

I find Backlog very helpful for tracking the status of unresolved issues and their updates from clients, as well as noting any client remarks. I appreciate how user-friendly and intuitive the UI is, which makes it easy for new users to track and monitor statuses. It's also very convenient that clients and users can register issues with remarks at their own schedule, which helps resolve issues efficiently. The initial setup was straightforward, and around 50 to 60 people use it without any difficulty or gaps in understanding. Review collected by and hosted on G2.com.

As off now there's really nothing which I have encountered to dislike or degrade about this. Review collected by and hosted on G2.com.

I find Backlog to be user-friendly and convenient for submitting support tickets, making it easy to get help for software and hardware issues. The system simplifies tracking and updating tickets, as each ticket is unique with a shareable link, which helps keep everyone in the loop. Additionally, I appreciate the templates for specific tickets that save time by reducing redundant typing. The initial setup was straightforward as well, requiring just my email and a password. Review collected by and hosted on G2.com.

I think the general UI can look a little clunky at times. That's not to say it's bad, I just think there may be ways it can be a bit smoother and more intuitive. Review collected by and hosted on G2.com.

I find Backlog to be fairly intuitive, which helps me accomplish tasks more quickly and consistently. It allows me to work on each ticket efficiently, and I really like that it makes sharing issues among team members easy. If someone can't address an issue or is out of the office, we can quickly reassign it to another person, ensuring issues are managed and resolved effectively. Review collected by and hosted on G2.com.

There are a lot of additional tools available at Backlog that we don't use. I don't know if that's because they're not helpful. It's more likely that it's just things that we don't need. Review collected by and hosted on G2.com.

I like that Backlog allows us to connect multiple members for communication. We can share screenshots, set start and end dates, define types like bugs or tasks, and notify team members, which is incredibly useful. The ability to analyze issues visually with screenshots and track events with dates is a big plus for us. The initial setup was easy since it was done for us. Review collected by and hosted on G2.com.

I wish Backlog had the ability to increase the amount of screenshots we can share. When troubleshooting and testing, we need to visually track the progress. For our projects, this requires multiple screenshots, and being able to share about 50 would be ideal. Review collected by and hosted on G2.com.