1. [Home](https://www.g2.com/) 2. ... 3. [Project, Portfolio & Program Management Software](https://www.g2.com/categories/project-portfolio-program-management) 4. [Project Management Software](https://www.g2.com/categories/project-management) 5. [Backlog](https://www.g2.com/products/backlog/reviews) 6. [Backlog Claims vs Evidence](https://www.g2.com/products/backlog/claims-vs-evidence) # Backlog Claims vs Evidence This page compares marketing claims that Backlog makes on its own website with what real G2 users say in their reviews. Each claim's source link points to the page where it appeared. Claims are rated as follows: Supported when a clear majority of the reviewers who address it back it up, Disputed when a clear majority contradict it, and Mixed when reviewers are divided. Reviews that don't mention a claim are not counted. Last updated Sep 30, 2026 ## Claim: “It allows for unlimited users, so no matter how large your team gets, the price remains the same.” Mixed support from reviews. Reviewers provide conflicting evidence: one explicitly describes Backlog as allowing unlimited users, while another says its flat-rate pricing applies only up to 30 users. The reviews therefore do not consistently support the claim that pricing remains the same regardless of team size. - “The switch to Backlog was driven by needing a more modern system that allows unlimited users” [Read Full Review](https://www.g2.com/products/backlog/reviews/9005233) - “The flat-rate pricing for up to 30 users is fantastic for small groups.” [Read Full Review](https://www.g2.com/products/backlog/reviews/12573267) Source: [https://nulab.com/pricing/](https://nulab.com/pricing/) ## Claim: “No, each Backlog plan has a flat price, regardless of the number of users.” Supported by reviews. A reviewer explicitly describes Backlog as having flat-rate pricing for up to 30 users, supporting the claim’s flat-pricing structure. However, the review does not establish that the same price applies to an unlimited number of users. - “The flat-rate pricing for up to 30 users is fantastic for small groups.” [Read Full Review](https://www.g2.com/products/backlog/reviews/12573267) Source: [https://nulab.com/pricing/](https://nulab.com/pricing/) ## Claim: “This plan includes advanced features such as SAML single sign-on, user provisioning (SCIM), audit logs, and centralized user and access management.” Mixed support from reviews. Reviews provide mixed evidence about centralized access management: one reviewer praises configuring team permissions, while another says more restrictive roles and access options are needed. No reviewers specifically address SAML single sign-on, SCIM provisioning, or audit logs. - “The ease of setting it up and configuring team permissions was a big plus, as I don't remember any major hassles.” [Read Full Review](https://www.g2.com/products/backlog/reviews/12551061) - “Need more restrictive user roles. There should be more options for access to different user roles” [Read Full Review](https://www.g2.com/products/backlog/reviews/9005233) Source: [https://nulab.com/pricing/](https://nulab.com/pricing/) ## Claim: “Your data is isolated and secure.” Mixed support from reviews. Reviewers are split, with one reporting that Backlog feels safe to use while another describes insufficiently restrictive user roles and access controls for isolating documents and wiki content. - “I like that Backlog is safe for me to use” [Read Full Review](https://www.g2.com/products/backlog/reviews/12560746) - “Need more restrictive user roles. There should be more options for access to different user roles, like the ability to restrict access to the Document section or Wiki section” [Read Full Review](https://www.g2.com/products/backlog/reviews/9005233) Source: [https://nulab.com/pricing/](https://nulab.com/pricing/) ## Claim: “Yes, Backlog’s Enterprise plan offers enterprise-grade security and user management for unlimited users.” Mixed support from reviews. Reviewers report support for large-scale or unlimited user capacity and team-permission configuration, but another reviewer says more restrictive user roles are needed. The reviews do not meaningfully establish the specific enterprise-grade security aspect. - “The switch to Backlog was driven by needing a more modern system that allows unlimited users” [Read Full Review](https://www.g2.com/products/backlog/reviews/9005233) - “In my organisation there are 600-700 users. Easy to manage all users in this tool” [Read Full Review](https://www.g2.com/products/backlog/reviews/11034971) - “Need more restrictive user roles. There should be more options for access to different user roles” [Read Full Review](https://www.g2.com/products/backlog/reviews/9005233) Source: [https://nulab.com/pricing/](https://nulab.com/pricing/) ## Claim: “Getting started with Backlog is fast and frictionless, simply create your account and get started in minutes.” Supported by reviews. Most relevant reviewers report that Backlog is quick and straightforward to set up, with experiences ranging from logging in and starting within seconds to completing setup in under half an hour. One reviewer found first-time use somewhat time-consuming, but the overall evidence predominantly supports a fast, low-friction start. - “The initial setup was quite fast, taking under half an hour.” [Read Full Review](https://www.g2.com/products/backlog/reviews/12560746) - “The initial setup was very simple, and just logging in was sufficient.” [Read Full Review](https://www.g2.com/products/backlog/reviews/12560883) - “After a quick login, I can get right into the issues and be working within a few seconds.” [Read Full Review](https://www.g2.com/products/backlog/reviews/12512752) - “basically it is somewhat time consuming for the first time users working on the application so that you can provide some guidance for the first time users.” [Read Full Review](https://www.g2.com/products/backlog/reviews/10721083) Source: [https://nulab.com/pricing/](https://nulab.com/pricing/)