--- title: Azure AI Bot Service Reviews meta_title: 'Azure AI Bot Service Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Azure AI Bot Service works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 10 scale: '5' date_modified: '2026-09-22' parent_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Azure AI Bot Service Reviews **Vendor:** Microsoft Bot Framework **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About Azure AI Bot Service Microsoft Bot Framework provides tools needed to build and connect intelligent bots that interact naturally. ## Azure AI Bot Service Reviews ### 1. Intuitive and Multi-Channel Chatbot Framework **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 21, 2023 **What do you like best about Azure AI Bot Service?** The MS Bot Framework provides a well documentation, easy to use, native integrations with MS products, and proactive messaging platform that is optimized to work with multiple channels. **What do you dislike about Azure AI Bot Service?** At some point in time along your journey, you will inevitably outgrow Microsoft Bot Framework depending on your use case is my experience. Microsoft will at this time shift you to their partner ecosystem to pair you up with a 3rd party provider. This is all fine because this is the way Microsoft operates with certain solutions where custom solutions outweigh the natural product use case. The only thing I wish was that you did not have to shift to a 3rd party platform to learn a new skin for development just to realistically at the end of the day user backend Microsoft services. **What problems is Azure AI Bot Service solving and how is that benefiting you?** Microsoft Bot Framework solves for higher education chatbot services tailored to the student, faculty, and employee experience. The service provides streamlined automated flows within a chatbot setting that allows for ease of use and reduction of interactions in an automated fashion on normal channels. ### 2. Bot Framework, I mostly like **Rating:** 4.5/5.0 stars **Reviewed by:** Aleksei k. | Senior Application Developer, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 29, 2023 **What do you like best about Azure AI Bot Service?** It being used among my internal development team to build and roll out intelligent bots that can operate across a range of platforms including web browsers, mobile devices in accordance with the client's requirements. It has a wide range of features, such as modular SDK, a bot emulator and a number of pre-trained AI models, that assist my team in creating bots. It is a quick and simple method for getting started with Bot Development that offers a conversational user interface for both new and existing apps and services. **What do you dislike about Azure AI Bot Service?** It is a good platform for creating numerous types of bots but only supports a few programming languages. We are not able to create a bot in another language using Microsoft Bot Framework. We were not able to create a bot that perfectly satisfies our client's needs due to Directline's limited customizability. **What problems is Azure AI Bot Service solving and how is that benefiting you?** It saves our significant amount of time and money by providing a number of pre-built components and services that help us to quickly deploy the created bot. We developed a bot for one of our clients who communicates via phone and email and thus receives a large number of calls and mail. By offering round-the-clock assistance and cutting down wait time, the created bot enhances the client's customer services. By promoting goods and services, generating leads, and cultivating customer relationships, various created bots help to improve marketing. ### 3. My Comprehensive review of Microsoft Bot Framework **Rating:** 4.5/5.0 stars **Reviewed by:** Monica H. | Senior Software Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 27, 2023 **What do you like best about Azure AI Bot Service?** We have started using it for our in-house development team, due to its ability to deploy and a single bot can access numerous other platforms like Microsoft Teams and Slack. The bot can comprehend and interpret natural language input from users due to its integration of Language Understanding Intelligent Service (LUIS), making it more user-friendly, which ultimately enhances the interactions. Strong libraries and tools are provided by the Bot Builder SDK for creating bots using well-liked programming languages like C# and Node.js, enabling easy creation of sophisticated bots with lots of features. **What do you dislike about Azure AI Bot Service?** Initially, when we started using it for bot development, we faced some complexity. Integration of a local bot with another skills bot cannot be tested. For those who have never programmed before, building sophisticated bots with intricate conversational flows and integration can have a steep learning curve. **What problems is Azure AI Bot Service solving and how is that benefiting you?** When we are creating the bots using this platform, it offers round-the-clock customer service, responding to frequent questions and resolving problems without human involvement. Waiting time is reduced, and client satisfaction is increased. Bots can automate and handle many interactions at once, allowing businesses to handle rising demand without putting a strain on their resources. ### 4. Fantastic tool for Bot Creation **Rating:** 4.5/5.0 stars **Reviewed by:** Richa S. | Tech Support head , Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 04, 2023 **What do you like best about Azure AI Bot Service?** It's a great place to learn bot development and get assistance with the issue because Microsoft Bot Framework has a sizable developer community and resources. It has a visual authoring tool called Bot Framework Composer that makes it simple to create bots without writing any code. **What do you dislike about Azure AI Bot Service?** For developers who are new to bot development, it can be challenging to learn and use. Knowing where to begin can be challenging due to the platform's abundance of features and options. When a lot of users are using a bot, it can be slow to respond. **What problems is Azure AI Bot Service solving and how is that benefiting you?** In order to improve customer satisfaction and cut costs, businesses can use bots to provide customer service around the clock. Bots can be used to engage and increase brand loyalty. ### 5. Microsoft bot framework **Rating:** 5.0/5.0 stars **Reviewed by:** Ajit K. | Senior Engineer, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 15, 2023 **What do you like best about Azure AI Bot Service?** It's a very wonderful platform to build, test, and deploy any type of AI bots. It helps a lot in reducing customer queries. It is indeed a platform when you have auto approvals. You can easily create bots using this framework and integrate them as per customer requirements. **What do you dislike about Azure AI Bot Service?** There should be proper guidance for new users on how to use it for specific requirements and their best practices; everything else is awesome for now on this platform. **What problems is Azure AI Bot Service solving and how is that benefiting you?** It solves our customers' queries because at each step we have set solutions for customer queries based on their questions, so it avoids direct in-person communication. ### 6. An Another Useful AI tech for Devs from Microsoft **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 27, 2023 **What do you like best about Azure AI Bot Service?** I liked the flexibility of the Microsoft Bot Framework, as it can be used to build chatbots for web, mobile, Microsoft Teams and more. It's also user-friendly and accessible, especially if people are already familiar with Microsoft technologies. **What do you dislike about Azure AI Bot Service?** The framework's integration with Microsoft services is good but the same might be a drawback for those who want to use it for 3rd party services. **What problems is Azure AI Bot Service solving and how is that benefiting you?** The Cross-Platform Development is the major pro of the framework. The chatbots can now be made without worrying about the platform. ### 7. Smart bot using MS bot framework **Rating:** 4.5/5.0 stars **Reviewed by:** Pooja K. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 07, 2023 **What do you like best about Azure AI Bot Service?** Microsoft bot framework is easy to use and helps to build bots. I am building a chatbot using the MS bot framework. It is very convenient. As a developer, your life gets easy with Microsoft bot framework, which provides a platform to test and deploy your bot. **What do you dislike about Azure AI Bot Service?** Unable to test Integration of local bot with another skill bot. You have to struggle there, but otherwise, it is perfect. It has excellent performance. **What problems is Azure AI Bot Service solving and how is that benefiting you?** It provides an easy platform to build a bot and test it. You can test API integrated with your bot and deploy integrations. It enhances the overall development performance. ### 8. Best Framework in Market **Rating:** 5.0/5.0 stars **Reviewed by:** Kiran S. | Analytics Analyst, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** August 17, 2023 **What do you like best about Azure AI Bot Service?** Quick and easy way to start building bots, providing a conversational interface for new and existing apps or services. **What do you dislike about Azure AI Bot Service?** Does not support Natural language processing **What problems is Azure AI Bot Service solving and how is that benefiting you?** Can collect data from millions of sources ### 9. With Composer you have the perfect environment to create bots! **Rating:** 3.5/5.0 stars **Reviewed by:** Cesar Daniel Z. | Senior Angular Developer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** August 24, 2021 **What do you like best about Azure AI Bot Service?** Bot Framework is not the "easier tool" to use when you're creating Bots, but if you combine it with Bot Framework Composer, then it becomes a really really useful tool. That's the most I like because the GUI of Composer actually helps a lot. Also if you want to develop your services based on Bot Framework, there is DirectLine which helps you also! and it includes a webchat that you can adapt pretty easy. Finally the NLP from Luis is really really easy to use! **What do you dislike about Azure AI Bot Service?** Three things I don't like. One is that the Bot can become really really heavy so if you use for example DirectLine, it can take tons of time to answer a request... The second one is that it requires tons of jobs related to accomplishing complex things like a Transcript service, or stuff like that... and the third one is that the documentation for example for DirectLine is really hard to understand since there are no examples on how the return from the Bot works. **Recommendations to others considering Azure AI Bot Service:** Take your time to learn Bot framework and how it works from DirectLine, how to create transcripts, connect it to support services (like Kustomer), or to other services like Twilio, think about everything before you begin or you are going to end with tons of weird things. **What problems is Azure AI Bot Service solving and how is that benefiting you?** We have a client that had like 1 million calls every year from customers trying to get support, we created a bot that connected to Twilio is answering those calls first trying to create the service requests instead of the agents, we reduced the calls by 33-35%, and we are growing the bot to increase this percentage up to 50% ### 10. Microsoft Bot Framework Review **Rating:** 5.0/5.0 stars **Reviewed by:** Amrin K. | Backend Engineering Manager, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 02, 2021 **What do you like best about Azure AI Bot Service?** It provides complete backend environment and support exclusively to build and deploy Chatbots. **What do you dislike about Azure AI Bot Service?** Limited integration with downstream channels. Publishing to other cloud services is difficult. **Recommendations to others considering Azure AI Bot Service:** If your project is to exclusively build bots to be deployed in Azure Cloud with not much integration with 3rd party tools, then MS Bot framework will be convenient and perfect choice. **What problems is Azure AI Bot Service solving and how is that benefiting you?** Building and Deploying Chatbots and Voicebots for automating business support tasks. ## Azure AI Bot Service Discussions - [Is Microsoft bot framework free?](https://www.g2.com/discussions/is-microsoft-bot-framework-free) - [What is new in Microsoft bot framework?](https://www.g2.com/discussions/what-is-new-in-microsoft-bot-framework) - [What is Microsoft bot Framework emulator?](https://www.g2.com/discussions/what-is-microsoft-bot-framework-emulator) - [View Azure AI Bot Service pricing details and edition comparison](https://www.g2.com/products/azure-ai-bot-service/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-29+04%3A22%3A03+-0500&secure%5Bsession_id%5D=7e6afdbc-6f5f-432c-b048-e3a93dd3189e&secure%5Btoken%5D=4adf0c58b5c2b0a26ec1c5565fa5ad72c8ca38425d2921c38aa771706a68f601&format=llm_user) ## Azure AI Bot Service Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Azure AI Bot Service Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (422 reviews) - [Google Cloud Dialogflow](https://www.g2.com/products/google-cloud-dialogflow/reviews) - 4.4/5.0 (141 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews)