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Compare Azure AI Bot Service and Rasa 
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At a Glance
Market Segments
Mid-Market (60.0% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
No pricing available
Free
Azure AI Bot Service
Star Rating
(10)4.5 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Azure AI Bot ServiceRasa
Star Rating
(11)4.0 out of 5
Market Segments
Small-Business (72.7% of reviews)
Entry-Level Pricing
Free
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that the Microsoft Bot Framework excels in its ease of use, with a score of 8.9, making it a preferred choice for teams looking for a user-friendly interface. In contrast, Rasa's ease of use is rated lower at 7.2, which some users find challenging when getting started.
- Reviewers mention that Microsoft Bot Framework offers robust AI capabilities, particularly in AI Text Generation (9.5) and AI Text Summarization (9.3), which are highly valued for creating engaging conversational experiences. Rasa, while strong in customization, does not match the same level of AI performance according to user feedback.
- G2 users highlight the Microsoft Bot Framework's strong support quality, rated at 8.7, which is often praised for its responsiveness and helpfulness. Rasa, with a support rating of 8.3, is also well-regarded but does not consistently meet the same expectations as Microsoft in this area.
- Users on G2 report that Microsoft Bot Framework shines in its product direction, receiving a perfect score of 10.0, indicating a clear and positive roadmap for future developments. Conversely, Rasa's product direction score of 5.0 suggests some uncertainty among users regarding its future enhancements.
- Reviewers mention that the Microsoft Bot Framework is particularly strong in omnichannel support, allowing seamless integration across various platforms, which is crucial for businesses looking to engage customers on multiple fronts. Rasa, while customizable, may require more effort to achieve similar omnichannel capabilities.
- Users say that Microsoft Bot Framework's proactive engagement features are a standout, enabling businesses to initiate conversations based on user behavior, which enhances customer interaction. Rasa, while capable, does not offer the same level of proactive engagement features, leading some users to feel it lacks in this area.
Pricing
Entry-Level Pricing
Azure AI Bot Service
No pricing availableRasa
Developer Edition
Free
For developers exploring AI assistant projects, you can access all of Rasa Pro on your own computer. CALM, Enterprise Search, E2E testing, and more. Community Support is available in our Forum.
- Access to Rasa Pro and our dialogue engine CALM (Conversational AI with Language Models) .
Free Trial
Azure AI Bot Service
No trial information availableRasa
Free Trial is available
Ratings
Meets Requirements
8.7
9
7.8
9
Ease of Use
8.9
9
7.2
9
Ease of Setup
Not enough data
Not enough data
Ease of Admin
Not enough data
Not enough data
Quality of Support
8.7
9
8.3
9
Has the product been a good partner in doing business?
Not enough data
Not enough data
Product Direction (% positive)
10.0
9
5.0
7
Features by Category
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
9.5
7
Not enough data
9.3
7
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Azure AI Bot Service and Rasa are categorized as Bot Platforms
Unique Categories
Azure AI Bot Service has no unique categories
Rasa is categorized as Conversational Support and Conversational Marketing
Reviews
Reviewers' Company Size
Azure AI Bot Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rasa
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
70.0%
Higher Education
10.0%
Computer Software
10.0%
Automotive
10.0%
‐
Other
0.0%
Computer Software
36.4%
Information Technology and Services
18.2%
Telecommunications
9.1%
Marketing and Advertising
9.1%
Graphic Design
9.1%
Other
18.2%
Discussions
Azure AI Bot Service has no discussions with answers
Rasa has no discussions with answers
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