--- title: AVOXI Reviews meta\_title: 'AVOXI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how AVOXI works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### AVOXI Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries. [(1 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2054211&qs=pros-and-cons#reviews) Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient. [(1 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2054213&qs=pros-and-cons#reviews) Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets. [(2 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=1764804&qs=pros-and-cons#reviews) Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage. [(2 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=1764886&qs=pros-and-cons#reviews) Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges. [(1 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2079062&qs=pros-and-cons#reviews) Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges. [(1 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2079058&qs=pros-and-cons#reviews) Users desire **additional features** for better control over call routing, particularly for call center applications. [(1 mentions)](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2054206&qs=pros-and-cons#reviews) ### Top Pros or Advantages of AVOXI ##### 1. Customer Support Users value the **responsive support team** at AVOXI, who assist with setup and address all customer inquiries. [ See 1 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2054211&qs=pros-and-cons#reviews) See Related User Reviews ![Helgar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helgar P.") HP Helgar P. Small-Business (50 or fewer emp.) 5.0/5 "Great cloud PBX solution Avoxi" What do you like about AVOXI? The Support team is always eager to assist the customers in all their doubts and also help you in setting up all you need in the platform from 0 to 10 ##### 2. Easy Setup Users value the **easy setup** provided by AVOXI, making the onboarding process smooth and efficient. [ See 1 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2054213&qs=pros-and-cons#reviews) See Related User Reviews ![Helgar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helgar P.") HP Helgar P. Small-Business (50 or fewer emp.) 5.0/5 "Great cloud PBX solution Avoxi" What do you like about AVOXI? The Support team is always eager to assist the customers in all their doubts and also help you in setting up all you need in the platform from 0 to 10 ### Top Cons or Disadvantages of AVOXI ##### 1. Customer Service Users criticize AVOXI for **unacceptable customer service** , highlighting issues with misleading quotes and unresolved support tickets. [ See 2 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=1764804&qs=pros-and-cons#reviews) See Related User Reviews ![Felix B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix B.") FB Felix B. Small-Business (50 or fewer emp.) 0.0/5 "The product works. The rest is beyond bad. Terrible experience." What do you dislike about AVOXI? Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount. Mayb JS Jarred S. Small-Business (50 or fewer emp.) 4.5/5 "A good VOIP service provider" What do you dislike about AVOXI? Sometimes tickets are closed when support thinks they have resolved your problem without checking with you. Thankfully you can just respond to the tic ##### 2. Expensive Users find AVOXI to be **overpriced** , citing unacceptable customer service and hidden fees that complicate usage. [ See 2 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=1764886&qs=pros-and-cons#reviews) See Related User Reviews ![Felix B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix B.") FB Felix B. Small-Business (50 or fewer emp.) 0.0/5 "The product works. The rest is beyond bad. Terrible experience." What do you dislike about AVOXI? Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount. Mayb ![Ryan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan H.") RH Ryan H. Mid-Market (51-1000 emp.) 0.5/5 "Worst customer experience ever" What do you dislike about AVOXI? Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will ##### 3. Inadequate Reporting Users express frustration over **inadequate reporting** , particularly concerning discrepancies in quoted fees versus actual charges. [ See 1 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2079062&qs=pros-and-cons#reviews) See Related User Reviews ![Felix B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix B.") FB Felix B. Small-Business (50 or fewer emp.) 0.0/5 "The product works. The rest is beyond bad. Terrible experience." What do you dislike about AVOXI? Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount. Mayb ##### 4. Lack of Clarity Users report a **lack of clarity** in AVOXI's pricing, leading to distrust and frustration regarding unexpected charges. [ See 1 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2079058&qs=pros-and-cons#reviews) See Related User Reviews ![Felix B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix B.") FB Felix B. Small-Business (50 or fewer emp.) 0.0/5 "The product works. The rest is beyond bad. Terrible experience." What do you dislike about AVOXI? Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount. Mayb ##### 5. Limited Features Users desire **additional features** for better control over call routing, particularly for call center applications. [ See 1 mentions ](https://www.g2.com/products/avoxi/reviews?filters%5Bsentiment_snippet%5D=2054206&qs=pros-and-cons#reviews) See Related User Reviews ![Helgar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helgar P.") HP Helgar P. Small-Business (50 or fewer emp.) 5.0/5 "Great cloud PBX solution Avoxi" What do you dislike about AVOXI? Actually I dont think there is something i dislike of the current product, i would add some features to it like the ablity to choose the carriers or p ## Top-Rated Alternatives [ ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![CallHippo](https://images.g2crowd.com/uploads/product/hd_favicon/6214785d71bfd26287e3f4455d07b4a3/callhippo.svg "CallHippo") CallHippo 4.4/5(411) ](https://www.g2.com/products/callhippo/reviews) [ View All Alternatives ](https://www.g2.com/products/avoxi/competitors/alternatives) ![Zlatan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zlatan H.") ZH Zlatan H. Senior Manager Mid-Market (51-1000 emp.) 6/9/2026 "Exceptional Support and a Reliable, Cost-Saving Platform" 5/5 What do you like best about AVOXI? The support we have received from the AVOXI team, both during implementation and after launch, has been exceptional. From our initial discovery call through full implementation, AVOXI guided us every step of the way and made the transition seamless. Their platform is intuitive, easy to navigate, and has been highly reliable. We have not experienced any service interruptions, which has been critical in supporting our international operations. The pricing is competitive within the industry, and since switching to AVOXI, we have been able to significantly reduce costs while improving the way we support our global communication needs. Overall, AVOXI has been a strong partner and an excellent solution for our organization. Review collected by and hosted on G2.com. What do you dislike about AVOXI? Honestly, the service has been exceptional. As someone who was involved in bringing AVOXI into the organization from the very beginning, I do not have any particular dislikes to share. The experience has been smooth, the support has been strong, and the platform has met our needs extremely well. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? AVOXI is helping us solve a critical challenge around international telecommunications compliance and the complexity of navigating country-specific phone number regulations. As an organization, we were finding it increasingly difficult to operate in certain countries because our previous vendor did not have the ability to procure phone numbers in several key regions. With AVOXI’s platform, we are able to easily compare different phone number options by country, including the required documentation and regulatory requirements for each. This has made it significantly easier for us to support our international operations, remain compliant, and expand communication capabilities in markets that were previously difficult to access. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Nicolás Vlady W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicolás Vlady W.") NW Nicolás Vlady W. EWSD Software Developer Enterprise (\> 1000 emp.) 5/21/2026 "Reliable, Flexible Global Voice with Seamless Microsoft Teams Integration" 5/5 What do you like best about AVOXI? AVOXI is a solid global voice provider that brings together reliability, flexibility, and straightforward management. The platform makes it easy to manage international DIDs and voice services through a single interface, which is especially helpful in global and distributed environments. A major advantage is AVOXI’s integration flexibility, particularly with Microsoft Teams Direct Routing, SIP trunks, and cloud contact-center platforms. This gives organizations room to build hybrid or cloud-first voice architectures without being forced into a rigid model. Operationally, call quality, redundancy, and overall network reliability have been consistent and are well suited for voice-critical use cases. AVOXI’s support team is also knowledgeable and collaborative, which genuinely helps when you’re working through complex or non-standard deployments. Overall, AVOXI feels like a reliable, scalable option for enterprises that want to simplify and modernize their global voice strategy. Review collected by and hosted on G2.com. What do you dislike about AVOXI? While AVOXI provides a strong, reliable global voice platform, there are a few areas where the experience could be improved. Some advanced configurations and non-standard use cases still require close coordination with support, since not all capabilities are fully self-service through the portal. In addition, the documentation for more complex or hybrid scenarios could be expanded and clarified to reduce the need for direct technical engagement. From an operational standpoint, lead times and processes for provisioning certain international numbers can vary by country. This is largely carrier-dependent, but it still affects planning and expectations. Better visibility into these timelines and more predictable processes would further strengthen the overall experience. That said, these limitations are generally balanced out by AVOXI’s responsive support and their willingness to collaborate on practical solutions. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? AVOXI addresses the complexity of managing global voice services across multiple countries, providers, and platforms by providing a centralized, flexible voice solution. It reduces the operational burden of sourcing, managing, and monitoring international DIDs and SIP connectivity—areas that are often fragmented and difficult to scale. For us, this translates into a simpler, more consistent global voice architecture, especially for Microsoft Teams Direct Routing and cloud contact‑center integrations. With AVOXI, we can deploy, manage, and adjust voice services quickly while still maintaining reliability, call quality, and visibility. As a result, we’re able to focus more on solution design and business outcomes, rather than on carrier management and regional constraints. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite JB John B. Senior IT Operations Support Enterprise (\> 1000 emp.) 6/24/2026 "Simply Works at High Call Volume with an Easy Admin Interface" 5/5 What do you like best about AVOXI? It simply works; we do 1800 calls a week. And the admin interface is great/easy. Review collected by and hosted on G2.com. What do you dislike about AVOXI? I have not found any, other than it works best with a hard-wired connection, WIFI can be hit/miss. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? Large volume calling. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Felix B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Felix B.") FB Felix B. CEO Marketing and Advertising Small-Business (50 or fewer emp.) 4/1/2025 "The product works. The rest is beyond bad. Terrible experience." 0/5 What do you like best about AVOXI? The virtual phone line is working. But that is it... Thousands of other providers offer this. Review collected by and hosted on G2.com. What do you dislike about AVOXI? Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount. Maybe it is in the link in the T&Cs in the quotation. I am an entrepreneur with little time. If I receive a quotation with a clear amount, I trust it. For me this is close to fraud. Companies like this should not receive customers. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? We are Singapore registered and needed a Singapore phone number. This service was delivered. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kiran L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kiran L.") KL Kiran L. Asst. Manager-IT Market Research Small-Business (50 or fewer emp.) 7/30/2024 "Very Good Solution for Internation Calling" 5/5 What do you like best about AVOXI? Its User interface is very good, and the call connectivity is like most. Review collected by and hosted on G2.com. What do you dislike about AVOXI? You can not remove licences once you add them; you have to contact support for them. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? Avoxi solved the international calling and the webphone installation time for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ryan H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ryan H.") RH Ryan H. IT Manager Mid-Market (51-1000 emp.) 11/2/2023 "Worst customer experience ever" 0.5/5 What do you like best about AVOXI? Honestly, nothing was good about our experience with Avoxi. Review collected by and hosted on G2.com. What do you dislike about AVOXI? Avoxi is Overpriced. Avoxi has the worst customer service. They are rude and unhelpful. Avox makes it incredibly hard to port away and say they will cancel numbers for you but don't to extort more money out of you. Wont provide you with details of the underlying carrier to enable you to port away. It's taken 3 months of back and forth to get the correct information to port away. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? We used Avoxi to provide a Geo number for our colleagues in Germany despite us finding out later the number came from a suppier in Ireland but Avoxi refused to tell us who the carrier was to try and prevent us from porting it away. The number allowed us to provide VOIP in Germany but the quality of the VOIP call through their provided client was poor and was diverted to Zoom instead. Review collected by and hosted on G2.com. Show More 11/15/2023 Current UserValidated ReviewerSource: Organic ![Helgar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helgar P.") HP Helgar P. Chief Technology Officer Small-Business (50 or fewer emp.) 5/13/2022 "Great cloud PBX solution Avoxi" 5/5 What do you like best about AVOXI? The Support team is always eager to assist the customers in all their doubts and also help you in setting up all you need in the platform from 0 to 100 and more, this is the most important thing to me. Review collected by and hosted on G2.com. What do you dislike about AVOXI? Actually I dont think there is something i dislike of the current product, i would add some features to it like the ablity to choose the carriers or paths for the calls in the use case of a call center, like controlling the routing of calls. Review collected by and hosted on G2.com. Recommendations to others considering AVOXI: Avoxi is a great solution for cloud PBX and some integrations with your company's internal tools, if there's something you don't see right away you can always contact support and I am pretty sure you will get someone always eager to help you set up whatever you need. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? We have Toll free numbers in different countries that we could integrate with our internal phone solution and meeting solution in the way that calls are redirected to our internal communications software instead of buying hardphones or implementing internal pbx solutions or even having to buy softphones. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andres Fernando G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andres Fernando G.") AG Andres Fernando G. Bilingual Medical Interpreter Small-Business (50 or fewer emp.) 7/5/2022 "Avoxi, a resourceful calling application." 5/5 What do you like best about AVOXI? Avoxi is very helpful when it is the time of calling a various number of people, it barely has glitches, it is a very organized app, you can keep track of scores. Review collected by and hosted on G2.com. What do you dislike about AVOXI? The least helpful thing that AVOXI has is that one time or day every month it has an update due to maintenance, and when this happens you cant use the application. Review collected by and hosted on G2.com. Recommendations to others considering AVOXI: Be very organized when keeping record of your scores. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? One of the really good thing AVOXI has it has is a really good troubleshooting mode, IT gives a really really good support when AVOXI has its updates and glitches Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JS Jarred S. IT manager Small-Business (50 or fewer emp.) 5/16/2022 "A good VOIP service provider" 4.5/5 What do you like best about AVOXI? The response when logging support tickets is fast and helpful. We have never experienced any issues with voice quality on a good connection. Issues with numbers that do not work are resolved quickly. Review collected by and hosted on G2.com. What do you dislike about AVOXI? Sometimes tickets are closed when support thinks they have resolved your problem without checking with you. Thankfully you can just respond to the ticket again and get help. Review collected by and hosted on G2.com. Recommendations to others considering AVOXI: Good Voip provider, good rates. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? Avoxi has very low rates on calls this is the main benefit. We had support issues with our old VOIP provider. The in-person onsite training for new technicians is also very helpful. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael W.") MW Michael W. Senior Manager Mid-Market (51-1000 emp.) 5/13/2022 "Avoxi Review" 5/5 What do you like best about AVOXI? The availability of global phone numbers Review collected by and hosted on G2.com. What do you dislike about AVOXI? Nothing specific. I have nothing negative to share. Review collected by and hosted on G2.com. What problems is AVOXI solving and how is that benefiting you? Global contact workflow with our clients. Less resistance adopting our technology. Review collected by and hosted on G2.com. 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