Avaya Onecloud makes contact centre business easy to manage. The remote management is best thing about this. Review collected by and hosted on G2.com.

The features like call manager do not track the calls made on Avaya. Review collected by and hosted on G2.com.

I love the fact that Avaya is easy to use and is open to everyone. Review collected by and hosted on G2.com.

You cannot make a conference call. Instead, you have to place the customer on hold and just transfer. Review collected by and hosted on G2.com.

I like the way you can interact with it and how it understands what you really need at the moment you're using it and how to go through the alternatives you generally look for. Review collected by and hosted on G2.com.

Sometimes what I don't really like that much is the graphic motor because on some occasions the screen might get stuck and is not due to the connection, however is not very common and works perfectly fine the rest of the time. Review collected by and hosted on G2.com.

For us as a company, customers are always the most important thing, which is why we always hope our communication with them will be the most profitable, which is why we use Avaya Aura as telecommunications software that guarantees communication without interruptions. The tools that this system offers us are detailed allowing us to achieve complete events and without audio or video problems, for us it has been a great system, I am happy with the service it provides. Review collected by and hosted on G2.com.

So far our business team has not had or presented problems or difficulties during their employment in our day to day thanks to the fact that their attributions in calls, internet, fax and email have met our expectations. Review collected by and hosted on G2.com.

the ability to personalize and fine tune for users or groups Review collected by and hosted on G2.com.

can be cumbersome and confusing to program without extensive training Review collected by and hosted on G2.com.

What I Like best about Avaya One X is that it is very easy to use. I can answer calls with just once click. I can also customized it by means of adding buttons or numbers for auxiliary mode. I really like the fact that the audio is clear. You can use any kind of headset since it is compatible to any types. This communication tools allows us to contact our clients all over the world. Review collected by and hosted on G2.com.

Maybe sometimes I got disconnected whenever I tried to make a conference call or transfer a call. I am not really sure as well if it is just my connection or sometimes the app is a bit slow. Review collected by and hosted on G2.com.

Browser based console and hence no app is needed to manage the application. The solution provides web plugin based audio calls. The solution includes voice to text transcriptions, a real bonus and saves on third party solutions. You have access to screen recording. It's a fully scalable cloud solution. Review collected by and hosted on G2.com.

More work is still required on the look and feel Embedding or connecting to other tools is still not easy Additional social media integration could be added Review collected by and hosted on G2.com.

I like the simplicity of Avaya One X. It was so simple to use and I was able to learn in under an hour. I never had a single issue when using this program. This came in very handy when my company shut down in office work and we had to move to remote working. My team was able to install it within a day's notice and we did not miss a beat. Review collected by and hosted on G2.com.

Nothing I dislike about this software. I think it is wonderful. It is easy to use and works as it should. Review collected by and hosted on G2.com.

What I like best about this software is its versatility. When the pandemic hit early in 2020, we were afraid we would lose our jobs due to the implementation of quarantine and the halt of the transportation sector. Management decided they needed to take action, so they started sending out PCs and laptops to those affected by the pandemic. Avaya one-X is one of the best applications installed on those computers, and let me tell you, Avaya one-X saved our jobs. We use this software as a primary communication tool from our headquarters to our business establishments and even from the comfort of our homes. There are many tasks we resolve and accomplish using this application; we use it for coaching purposes. We listen to the calls of our agents to understand their behavior when taking calls. This application also allows us to communicate with our clients all over the world; we conduct conference calls as often as we can to have comfortable meetings. Review collected by and hosted on G2.com.

There's nothing in this software I don't like. Avaya one-X saved my work, allowing us to do our work and tasks from the comfort of our home. Review collected by and hosted on G2.com.

This platform allows you to have a more effective interaction with users, providing a wide range of very comprehensive functions. It is a very good option for companies of all types, an excellent tracking method to visualize your employees' time. In case a call gets disconnected, this platform contains a call history. In general, you will have a very solid tool to improve communication with your clients. Review collected by and hosted on G2.com.

sometimes making calls can be slow, they should improve and optimize the functions since there are many and it can be a bit confusing at first. I still haven't had negative experiences. Review collected by and hosted on G2.com.