I like that it is very easy to utilize. You can easily log in to it. Review collected by and hosted on G2.com.

I just noticed that sometimes, it has problem when connecting the device (headset). It doesn't connected sometimes. Review collected by and hosted on G2.com.

Change status, call history and easy to configure. Beneficial tool and you can change your preference, Review collected by and hosted on G2.com.

Using the Keyboard shortcuts, you can easily hang up a call or place it on hold; deleting call history, you avoid this can be tracked. Has a Supervisor? I saw this many times and did it myself; please fix it. Review collected by and hosted on G2.com.

I work at a computer all day and almost never get calls from an external source. However, when I do, Avaya is integrated directly into my computer, so I can pick up an external directly on my computer rather than needing to pick up an office phone. Review collected by and hosted on G2.com.

It took a little time to integrate into our systems. There were also some bugs causing Avaya to interrupt Microsoft Teams calls, but we have since figured out how to work around that issue. Review collected by and hosted on G2.com.

Unified experience across different endpoints provides ease. The phones offer the best experience, especially with their K175 IP Phone, allowing you to download applications from the Google Play Store. You can also develop and install your own applications on the phone. This phone is excellent for hospitality and healthcare customers. For hotels, they can install guest applications, enabling guests to access the minibar and other services with a single click on the phone.

For hospitals, they can integrate their healthcare applications on the phone, giving patients access to their health reports on the IP Phone. Additionally, you can have the nurse call system on the phone.

We have a customer in Saudi Arabia where the hospital has integrated Aura with the AVAYA SCOPIA system. When a patient arrives in an ambulance, the doctor or nurse in the ambulance can start interacting with the doctor using Google Glass, ensuring the patient receives the right attention during transit. This allows the hospital to prepare with the necessary resources, ensuring they are ready to handle the patient and potentially save a life.

This overall integration of AVAYA across its Aura, Video (SCOPIA), and Contact Center makes them the best available in this space. Review collected by and hosted on G2.com.

The pricing is expensive; it requires multiple server farms for different applications. For SIP, you need to get SM and SMgr, etc. Review collected by and hosted on G2.com.

This is our #1 tool for receiving calls for our customers. It's good and easy to use! 10/10 Review collected by and hosted on G2.com.

I dislike for avaya there is no video conference on it. Review collected by and hosted on G2.com.

Easy to use and very decent business communication software with a lot of good features like adherence monitoring and message recording etc., Review collected by and hosted on G2.com.

Auto logout of user and server issues impacts user adherence Review collected by and hosted on G2.com.

It makes it easy to receive calls and provides clarity in communication Review collected by and hosted on G2.com.

Every time we encountered an error, like disconnected calls. Review collected by and hosted on G2.com.

It could help receive calls accurately and contact details. Review collected by and hosted on G2.com.

Comes up with error sometimes and got disconnected on the line unexpectedly Review collected by and hosted on G2.com.

There are several helpful features of the Avaya Experience Platform. The platform allows businesses to engage with customers across multiple channels, including voice, chat, email, and social media. This provides customers with a seamless and consistent experience, regardless of the channel they use to interact with the business. Review collected by and hosted on G2.com.

While the Avaya Experience Platform has several helpful features, there are also some potential limitations or drawbacks to consider. The Cost, complexity, dependency, integration and scalability to consider. Review collected by and hosted on G2.com.

For me, Avaya is a good communication platform tool as it doesn't take many screens on my computer. Avaya is small, but you can easily see it. Review collected by and hosted on G2.com.

It's too complicated to set up, especially if you are a new user; you will not know how to change the toggle from LUNCH to BREAK and AUTO in. Review collected by and hosted on G2.com.