AssemblyAI Features

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Offer modular packages that allow developers to selectively include AI capabilities within applications

Enable integration of AI features across web, mobile, desktop, or server-side environments

Provide language-specific libraries that enable developers to integrate AI functionality into applications

Enable developers to connect to and switch between multiple AI models within applications

Support streaming outputs or real-time responses from AI models within applications

Abstract direct AI model API calls through simplified SDK methods and functions

Capture logs or telemetry to monitor AI interactions and application behavior

Support authentication mechanisms such as API keys, tokens, or service credentials for secure integration

Provide built-in mechanisms for handling API failures, timeouts, and automatic request retries

Allow developers to extend SDK functionality with custom logic, plugins, or integrations

Provide structured abstractions that help developers design AI-powered workflows within applications

Enable developers to build AI agents capable of invoking tools, APIs, or application functions

Ability to chat online in real time

Transfers live calls to other agents

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Highlight specific time marks for annotation and review purposes

Manage and track all past and future calls.

Analyze and gain insights into data in real-time

Monitor wait time and abandonment for incoming requests that have not been routed

Receive data and information in real time

Application programming interface that allows for integration with other systems/databases

Active monitoring of systems, applications, or networks

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Distribute/route/connect calls

Track and document all activities across devices, networks, and other systems

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Predefined actions automatically performed on the occurance of specific events

Set up connections to third-party platforms to improve business processes

Automatically record calls at predetermined times

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Listen to live phone conversations for the purpose of training and assessing agent performance

Move files across different systems or networks

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and report on all incoming and outgoing calls

Voice conversion to text

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Track and report on call outcomes

Computer-telephony integration is the use of computers to manage telephone calls

Manage, organize, and store contact information

System calls multiple numbers at once and connects the agent to the first number that answers

Computer-based system that allows users to send and receive voice messages

Identify the number and contact information of a caller before answering the phone

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Record live video calls to play later

System that automatically dials calls

Communicate using direct chat or messages within the system

Record the audio of phone conversations for quality assurance purposes

Alter the layout and content of reports

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Track interaction history by documenting conversations for contacts

Predict future data based on historical data sets

Interact with data visualization elements, such as charts and graphs, to drill down into data

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Record audio or import/upload audio files

Receive and/or send email notifications for urgent updates, requests, or other information

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Enables users to search, access, and retrieve information from the system's database without needing technical assistance or support

Process and analyze human language in text or audio form

Gauge satisfaction and receive information for improvement and success

Use AI to convert voice into text automatically

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Analyze, correct, and monitor speech for transcriptions or recordings

Online portal through which end users can access the system, manage tasks, or obtain information

Organize and manage the accomplishments and development of employees or performance of applications or systems

Record the audio of phone conversations for quality assurance purposes

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Track and manage adherence to policies for any service, product, process, or supplier

Manage and support multiple languages

Compliant with HIPAA, which sets standards for sensitive patient data protection

Protect sensitive data for digital privacy

Provide agents with a typical response for common call subject matter

Systematic evaluation of various aspects of a project or service to prevent defects or issues

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Manage and track all internal and external communication conducted via calls, email, text, or chat

Organize and group data or items based on various criteria

Identify different languages