AnyRoad Reviews & Product Details

Easy to use, visual, most of the modification and the creation can be done myself without any support. Review collected by and hosted on G2.com.

The fact that the link to the experience is shareable without controlling it. Review collected by and hosted on G2.com.

Helpful and responsive customer service available all the time. Willing to help create custom insights and have meaningful conversations to help advance our business. Feels like they really care about our success. Review collected by and hosted on G2.com.

Data and reports are geared towards larger operations, making it sometimes difficult for smaller operations to draw conclusions. Some metrics that they feel strongly about (% of timeslots booked) don't really make sense for our operation. Review collected by and hosted on G2.com.

The people at any road are amazing and the customer support and guest experience is the best. Review collected by and hosted on G2.com.

They do not have a POS system but I wish they did Review collected by and hosted on G2.com.

Customer service they ate highly responsive Review collected by and hosted on G2.com.

Some of the logistical moves. When you go to reschedule your times it is a hassle Review collected by and hosted on G2.com.

I like that we can have the option to have multiple employees from multiple locations able to work all at the same time and in real-time. I like having the option to have any type of event or experience set up in one system. We enjoy being able to get feedback from customers. We can access reports, see who's coming in, what's coming up, and many other things while using Anyroad. Review collected by and hosted on G2.com.

I would like to be able to enter each of my guest's emails so that they all receive a customer feedback survey. We would also like to have every email related to Anyroad to come through Anyroad. Right now there are two folders we have to bounce back and forth from to see emails. Outlook and then Anyroad messages. It would be easier to view all on one page. Review collected by and hosted on G2.com.

The data access we get when pulling reports Review collected by and hosted on G2.com.

Need to email who experience bookings a one time Review collected by and hosted on G2.com.

-Easy to use

-Keeps the look and feel of our website

-Customer service is helpful and does a great job of communicating issues and solutions

-Updates to experiences/confirmation emails/ pricing are all instant

-Ability to gather guest data and feedback, CRM Review collected by and hosted on G2.com.

-Improvements/ upgrades are always promised but do not happen quickly or do not happen at all

-Fees associated with invoicing are high (10% per invoice!)

-Data reporting is skewed because it only collects data from the person making the reservation and not everyone in the group that is attending. This also applies to feedback after the experience

-Closures related to emergencies/inclement weather are hard to communicate to guests. Customer service sends us a list of guest emails, and our staff has to put together communication and send out. This process is often ineffective because people often do not read their emails while traveling

-Does not communicate with our POS system, which makes inventory related to add-on sales and financial reporting difficult. We also need to have multiple pieces of hardware/ equipment at the front desk

-No wait list options for guests who are unable to book

-Not clear when tours are sold out, which causes guest confusion and leads to an influx of messages that staff need to respond to Review collected by and hosted on G2.com.

anyroad saves us a lot of time in terms of making bookings over the phone/email and taking details over the phone etc. Review collected by and hosted on G2.com.

We often get calls from people saying they tried to use the online system but had a glitch at the final payment stage so we have to then take a booking which remains unpaid and then these are sometimes no-shows and we lose the revenue. Review collected by and hosted on G2.com.

AnyRoad's customer service is the best I have received anywhere. They schedule time each month to check in and take any feedback we may have back to their programming team to implement our suggestions. Review collected by and hosted on G2.com.

There are some data collection platforms that AnyRoad does not yet sync with. That being said, the programming team is currently working on a solution for this. Review collected by and hosted on G2.com.

Ease of use both for our customers as well as myself to manage and track bookings as well as getting valuable feedback Review collected by and hosted on G2.com.

I don't feel that there are any neg at this time Review collected by and hosted on G2.com.