Recommendations to others considering AnswerHub:
It's always worth looking around at the latest platforms available. We did 7 years ago with AnswerHub. Would we ever change Q&A providers? Maybe... it's always good to reevaluate as platforms and pricing evolve. So far, AnswerHub has served our needs well at a price we felt had a good return on investment. Review collected by and hosted on G2.com.
What problems is AnswerHub solving and how is that benefiting you?
In tech support, over time you develop a large bank of questions and answers. If you're using an email-based system, or some other private support setup, then all that knowledge is locked away from public view.
We've found that many people have similar questions or hurdles that they need to overcome and that many people could benefit from seeing those questions and their solutions. AnswerHub gives us a public-facing platform where we can support our users and everyone can benefit from the answers that are put out for public consumption. In addition, since questions are public and anyone can participate, our users often help one another without any input or effort on our part.
We also appreciate that AnswerHub has a feature to ask a private question for those cases when proprietary information is necessary to help solve a problem. Review collected by and hosted on G2.com.