# Ansapoint Reviews
**Vendor:** Erlang  
**Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Ansapoint
Ansapoint is a call center forecasting tool that can help you analyse your agent staffing requirements at call centres. Its unique graphical interface, charting tools and printed reports, allow you to design call centre workforce requirements quickly and easily.




## Ansapoint Reviews
  ### 1. Great product for performance evaluation

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 12, 2019

**What do you like best about Ansapoint?**

Gives absolutely great and accurate results.

**What do you dislike about Ansapoint?**

Sometimes it make certain assumptions about offered traffic which might not apply to all users

**What problems is Ansapoint solving and how is that benefiting you?**

How many agents we need


## Ansapoint Discussions
  - [What is Ansapoint used for?](https://www.g2.com/discussions/what-is-ansapoint-used-for)

- [View Ansapoint pricing details and edition comparison](https://www.g2.com/products/ansapoint/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+12%3A30%3A27+-0500&secure%5Bsession_id%5D=a5380d4f-d97b-4f9d-9ccd-14b5fd7c3448&secure%5Btoken%5D=bf2ce1301c6403616455a095c71406e5e5bfb06dded9d634c9b8ba635badc612&format=llm_user)

## Ansapoint Features
**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access

**Administration**
- Automation
- Performance Analysis
- Dashboards
- Forecasting
- Intraday Management

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