Amplitude Session Replay Reviews & Product Details

I like Amplitude Session Replay's really smooth UX, which makes it very quick and snappy, and super easy to use. I also appreciate the ability to see many replays quickly and the really good way they have of sorting and filtering all the replays, making it very easy to review them. The initial setup was extremely easy, taking only a minute. Review collected by and hosted on G2.com.

One thing is, I have this one bot user who is constantly crawling my site, and it's being picked up by session replay. It's difficult to figure out how to block this account and it's just using up all of my session replay tokens. Review collected by and hosted on G2.com.

I find the encryption of sensitive text particularly reassuring, as it maintains data privacy while allowing detailed analysis. I appreciate that cursor movements is recorded too, which is incredibly helpful for filling gaps and identifying missing information when issues arise. Additionally, the product's user-friendly interface ensures that even those who weren't involved in the setup can navigate its features effortlessly. Review collected by and hosted on G2.com.

Sometimes when I attempt to fast forward the replay, it doesn't work as expected and reverts to the start instead (maybe due to video being not fully loaded). Review collected by and hosted on G2.com.

I love the mouse movement, events that users took, and what the screen looks like with Amplitude Session Replay. The info on the device helps a lot. Review collected by and hosted on G2.com.

Some icons and images do not show up, and I'm not sure why. It would be helpful to have some info on how to fix it. Also, session replay doesn't work with people using ad blockers. Review collected by and hosted on G2.com.

We can easily see the flow our users are going through and where they stumble Review collected by and hosted on G2.com.

We needed some time to get used to the interface, especially when it came to linking a session to a user. Review collected by and hosted on G2.com.

I have used other tools that offer session replays, and when it comes to the replay feature itself, they are quite similar. However, what sets Amplitude apart is the ability to combine session replays with Analytics, making it much easier to search for specific user journeys or patterns. Having analytics events displayed alongside the replay is also very helpful, as it allows me to better track user interactions.

The initial setup is straightforward, and I was able to start viewing replays in the console quite quickly. Review collected by and hosted on G2.com.

At the moment, Session Replay functions very well for web and mobile applications built with traditional UI components. However, when using newer frameworks such as SwiftUI for iOS and Compose for Android, the tool is still in its Alpha stage. As a result, we often experience unusual behavior, especially regarding the masking and unmasking of sensitive data. This means we need to be particularly vigilant about how our team utilizes it. Review collected by and hosted on G2.com.

I like the two-way approach of Amplitude Session Replay where you can explore replays from specific event segmentation or start with the session replay using filters to spot the right behaviors.I appreciate that it helps better understand how users navigate our products while respecting their anonymity.. The possibility to analyze session replays at scale by AI agent is very promising. Review collected by and hosted on G2.com.

I don't like how using autocapture, the event names from the session replay analysis don't always match the event names from segmentation analysis. Review collected by and hosted on G2.com.

I like the insights identified through Amplitude Session Replay. I also appreciate the ability to visualize how users use the app. The initial setup was easy, taking just half a day of work. Review collected by and hosted on G2.com.

It's a bit laggy when the video plays, could be smoother just for a better feel Review collected by and hosted on G2.com.

I really like the fidelity between what the user saw and what is seen in the replay with Amplitude Session Replay. Additionally, the pointer tracking is also very useful. The initial setup was easy and we were able to have it running in half a morning. Review collected by and hosted on G2.com.

Videos don't always load on the first try. Sometimes the screen stays black or the video doesn't match what was being viewed on the screen, although this happens very rarely. Review collected by and hosted on G2.com.

I find Amplitude Session Replay incredibly valuable for identifying friction and stickiness within our site, enabling us to spot bugs, errors, and areas for improvement efficiently. The real-life feedback from customers is particularly insightful, providing a direct path to understanding user issues. I love the AI Session Replay agent that assists in evaluating session replays, highlighting drop-off points, and suggesting actionable next steps to enhance our site. It’s fantastic how Amplitude can pinpoint areas to fast-forward during session replays, which makes my analysis process much more efficient by allowing me to skip directly to the events of interest. This saves significant time, streamlining my workflow and ensuring that I focus on the most critical parts that require attention. Review collected by and hosted on G2.com.

I find it can be quite fiddly when checking where a user is clicking exactly. Review collected by and hosted on G2.com.

I like that Amplitude Session Replay solves specific problems I face, like analyzing the onboarding of my mobile app and understanding scrolling behavior on a specific page. It’s great how it's well integrated into the product and accessible from different touchpoints. I appreciate being able to see where people scroll, whether vertically or horizontally, and which sections are the most attention-grabbing. Review collected by and hosted on G2.com.

I experienced a few bugs or friction: it was difficult to navigate through the video, to go quickly to an interesting part of it. Also, I had long loading time. And screens were not looking exactly how my app is. Review collected by and hosted on G2.com.