Amplitude Session Replay Reviews & Product Details

I like being able to see the user experience without having to ask them Review collected by and hosted on G2.com.

it can be hard to find an example of a specific user experience I'm looking for Review collected by and hosted on G2.com.

Ability to watch how power users use the product is great for uncovering use case mysteries. Review collected by and hosted on G2.com.

it can be hard to search for the exact replays one needs - but the agentic chat is becoming more powerful and when used together it makes work flows faster! Review collected by and hosted on G2.com.

The thing which I have found to be of most use with session replays is that you can literally see what the user did, how they did and more importantly what did they redo/undo - what I mean by all this is I was able to see exactly how the users navigated throughout the journey, going back and forth, typing something then erasing or mis clicking a button and going back - all of which can be directly linked to 2 things: UI and data present. For example the data would say a person went to page X instead of page Y but on seeing the session replay we saw that they misclicked page X due to the placement of the icons. Review collected by and hosted on G2.com.

Not being able to download session replay videos. If there would be an option to download session replay videos that would be really cool and helpful. Review collected by and hosted on G2.com.

I really like the heat map feature; it's nice and adds great value. The dashboard's mini view and big view for monitoring events are also very useful. Overall, the platform is clean and easy to use. Additionally, integrating Amplitude Session Replay into my front end took less than fifteen minutes, which is impressive. To be very honest, it's been a game changer for me. Review collected by and hosted on G2.com.

I think something like masking or things like that could be improved around confidential information. Also, for some of the sessions, I see that there is no user ID. So I'm not very sure what sessions are those, so some things are a bit hazy sometimes. But it works most of the time and solves most of our use cases. Review collected by and hosted on G2.com.

I find that Amplitude Session Replay allows me to quickly look into how users are behaving on my website, which is super helpful. The targeting feature makes it easy to be smart about what I'm looking for, letting me connect it to specific experiments and steps in the funnel where there's high drop-off. It helps me dive deeper into why this is happening by reviewing sessions. I also appreciate how it integrates with Amplitude Agent, letting me look into specific sessions that interest me without spending a lot of time. This tool saves me a lot of time compared to the old tool where we had to manually look into each session. In just a couple of minutes, I can set up filtering and start gathering recordings to look into what really matters. The smart targeting is a lot better compared to what I used with Mouseflow, making it a more efficient choice for our needs. Review collected by and hosted on G2.com.

Sometimes sessions you are looking for are a bit irrelevant even with smart targeting. Improving targeting even further would be great. Also, it is only available on one of our apps, not all, so we can't have an end-to-end view, but I think it's more of our setup issues, not specifically Amplitude. Amplitude Session Replay doesn't have the feature to add scripts to specific pages, so we're reluctant to roll it out to landing pages due to SEO team considerations about page speed. Also, because of limits, we are reluctant to roll it out more widely. The initial setup was not super easy because we have different apps, so you have to set it up separately for each app. Review collected by and hosted on G2.com.

I can track the causes of faults for clients very precisely, which makes it much easier to understand what went wrong and address the issue. Review collected by and hosted on G2.com.

It’s fairly resource-intensive and a bit difficult to configure. Review collected by and hosted on G2.com.

Amplitude Session Replay is really helpful for understanding user issues. Whenever a user raises a complaint or faces difficulty with any feature, we can easily go back and watch their session to see exactly what happened. It helps us identify usability gaps, reproduce issues faster, and improve the overall user experience. Review collected by and hosted on G2.com.

We’re currently unable to record session replays for our Tableau dashboards, which limits visibility into how users interact with embedded analytics. It would be great if Amplitude supported session replay for such integrations as well. Review collected by and hosted on G2.com.

One of the things I like the most is that they have the events that occur in the capture separately on the right. In general, I like the tool. The fact that it is connected with all the rest of the user's information is quite good. Review collected by and hosted on G2.com.

It makes it quite difficult that it doesn't allow direct filtering to view a specific page. I would like there to be an option to choose a landing directly from the Replay app and have it show me all the videos for that landing, without having to apply cohorts. Review collected by and hosted on G2.com.

I love the capability of Amplitude Session Replay to allow me to look up users and watch how they interact with our software. It is incredibly insightful to observe where they slow down or stop, which helps me understand user behavior better. Additionally, I find the summary and recap feature very convenient because if I do not have time to watch recordings, I can create cohorts and identify trends across the board. These functionalities have proven to be very helpful for me, especially when dealing with adoption and engagement tracking of new products in the market. The platform has been a valuable tool for identifying and sorting out issues, such as errors on a form page, which has been a huge plus. Review collected by and hosted on G2.com.

Amplitude Session Replay poses several challenges. Firstly, it requires a steep learning curve due to the necessity of creating many custom filters to find specific information, making it daunting and time-consuming for new users. The complexity of configuring views by pages, buttons, or features adds to the difficulty, with an overwhelming number of avenues to explore, complicating the process of honing in on desired data. Additionally, the AI agent does not assist in this process, leading to a desire for more intuitive features such as the ability to highlight UI elements and automatically retrieve relevant activity data. Integration with other tools also lacks reliability, as shown by failed attempts to integrate with Slack. Lastly, the initial setup is challenging, with issues like company activities being misinterpreted as client activities, complicating the process of isolating actual user data. Review collected by and hosted on G2.com.

I appreciate Amplitude Session Replay for its ability to track marketing landing pages, which enhances my understanding of how customers interact with page content. This insight is crucial for optimizing design to boost sign-up rates and measure the impact of marketing campaigns. The most valuable feature for me is the segmentation of session recordings, allowing analysis of specific user behaviors, such as identifying customers who did not complete a particular event. This kind of filtering is pivotal in driving business metrics by providing targeted insights for optimization. The integration with other reports and dashboards is seamless, facilitating comprehensive data analysis, contributing significantly to meaningful segmentation, and cohort analysis for improvements. Additionally, the initial setup was straightforward because we already used Amplitude's analytics services, highlighting the ease of adopting Amplitude Session Replay as part of an integrated analytics solution. Review collected by and hosted on G2.com.

Heatmaps should have scroll %, little bit miss that from Hotjar. Review collected by and hosted on G2.com.