show real time tracking and behavior of visitors Review collected by and hosted on G2.com.
Hard to navigate filters and sections. responsiveness also struggles but a very useful tool Review collected by and hosted on G2.com.
I appreciate being able to quickly access the videos in Amplitude Session Replay and find it really valuable to see them with ease. The scrubber is great, and I like being able to quickly look at the minute point I want to review. It gives me the control and access I need while going through lots of videos. Review collected by and hosted on G2.com.
I think one of the things that could be improved is being able to group similar interactions via replay. This would help summarize them based on the average action. For example, if a user was having issues with an Apple Pay interaction, and we had 50 different examples of that, culminating those into a group and picking the most relevant ones would mean we don't have to go through all of them. Also, mapping lots of the videos and layering the interactions on one another to see similar patterns happening would be helpful. Review collected by and hosted on G2.com.
I like how clear and direct Amplitude Session Replay is with no extra steps involved. I appreciate the detailed selection into different categories like bounced sessions and most engaged sessions, which makes it easier for me to find interesting replays. Also, the initial setup was pretty easy, just a simple installation on GTM. The decision to switch from Hotjar was influenced by Amplitude Session Replay's more generous plan. Review collected by and hosted on G2.com.
Difficulty adapting it to my cookie banner in the EU. I need clearer instructions or better connections with tools like Axeptio. Review collected by and hosted on G2.com.
I like that Amplitude Session Replay is integrated with Amplitude, which allows me to filter or identify cohorts that I want to look at. It's good that it shows the mouse tracking also, and it highlights the specific events along the bottom of the bar so I can jump to different, specific parts of a user's journey or experience. Review collected by and hosted on G2.com.
I think the filtering could be a bit better. It would be good to combine it with the events triggered, to have it more integrated within dashboards. At the moment, it's a bit segregated in terms of how you can look at it. It feels like I have to explore more to find the information, instead of having driven user insights. The initial setup was relatively okay but involved some developments. It would have been nicer if it was just automatically included. Review collected by and hosted on G2.com.
Hi Paula,
Thank you for your feedback. We like hearing that you’re using Amplitude Session Replay to understand user journeys. We hear your feedback on wanting stronger filtering, tighter integration with dashboards, and a smoother out-of-the-box setup, and these are areas we’re actively working to improve. If you’d like to review your current configuration and available options, our Support and customer success teams would be happy to walk through best practices with you.
It’s quite easy to use and brings some interesting insights to the table, especially when combined with the AI agents that analyse results. This adds a different angle to how you interpret what you’re seeing and also makes it possible to analyse things at a larger scale. Review collected by and hosted on G2.com.
The implementation was harder than anticipated because we didn’t configure everything correctly at the start, which meant session replays weren’t showing up in some of the dashboards. We also ran into throttling issues, and as a result the session replays didn’t always reflect what the user was actually seeing on screen. Review collected by and hosted on G2.com.
I appreciate Amplitude Session Replay because it is super easy to use and very practical for filtering user sessions. As I work on a multi-market product, it is crucial for me to be able to see data on a specific market or page by easily filtering. The integrated time codes allow me to spot key moments quickly, which saves me time. Additionally, I can easily share sessions or specific segments with my product manager, making collaboration much more efficient. This feature is really powerful for detecting user issues and is essential for the continuity of work. Review collected by and hosted on G2.com.
Think that it would be interesting to have an AI enhancement to potentially detect drop moments. It would be good to mix conversion funnels with session replays to avoid spending 20 to 30 minutes watching multiple session replays. Review collected by and hosted on G2.com.
It’s an excellent tool for spotting UX friction and debugging issues. It helps us quickly identify rage clicks and reproduce user-reported bugs right away, without having to ask users for screenshots or detailed steps. Review collected by and hosted on G2.com.
Setting up the privacy and data masking rules can be quite tedious. Review collected by and hosted on G2.com.
I love how easily I can filter out user IDs and skip to the part I want to see, which actually matters to me. I can directly jump to the part where I want the analysis to be done and see how the user went through that journey, helping me make critical decisions about my product. It helps me understand which areas need improvement or duplication. Review collected by and hosted on G2.com.
I think the AI feature of Amplitude Session Replay is something where more work could be done. It can be made easier to interact with so that with a simple prompt, I can just directly get to the specific set of recordings I need to see for my analysis. Review collected by and hosted on G2.com.
I like being able to see where users click and what they are typing in easily. It's helpful to know how long they stay on a certain item. As a designer, this allows me to do usability research and save time. Review collected by and hosted on G2.com.
I cannot see the map on Amplitude Session Replay because of the canvas element. Our app relies on the map and I cannot solve the conversion problem when I cannot see where they are clicking. Also, the AI says that users are rage clicking but I cannot tell how and where on session replays. I just see a blank screen in that section so I cannot tell if they are actually rage clicking or just interacting with the map zooming in and out. I would rank it higher if it was perfect, but it's blank a lot of the time. Review collected by and hosted on G2.com.
Thank you for taking the time to share such detailed feedback and for using Amplitude Session Replay as part of your design and usability work. It’s great to hear that being able to see where users click, what they type, and how long they stay on key elements has been helpful for your research and conversion analysis.
I’m sorry for the frustration with sessions that rely on your map canvas and then appear blank in replays, especially when you’re trying to validate AI-detected rage clicks. Canvas-based components like maps can be harder to capture today, and your point about distinguishing true rage clicks from normal map interactions is really helpful for us.
We’d love a quick follow-up to look at your specific implementation (how your map is rendered and which sessions are blank) so we can troubleshoot and improve capture quality. Please reach out through your Amplitude customer team or Support, and we’ll make sure your examples get in front of the Session Replay product and engineering team.
I really like how easy it was to set up Amplitude Session Replay. I also appreciate how smooth and intuitive the entire function is. The fact that it fits within the context of my existing behavior on Amplitude makes it even better, allowing me to see a stream of click events along with session replays side by side. This feature makes it much easier to get a clear picture of how the product is being used. I also find the smoothness of viewing the entire session replay and the accuracy of the results quite satisfying. Review collected by and hosted on G2.com.
Sometimes it takes about two, three clicks to see session replays quickly, and there's an issue where it doesn't show up even though I know there's a replay available. I have to navigate through a different path to find it. So, navigation could be better for new session replays. Review collected by and hosted on G2.com.
Averages based on real user reviews.
1 month
5 months
18%