Amplitude Session Replay Reviews & Product Details

I use Amplitude Session Replay for analyzing the user journey and actual user behaviour and it's been very useful for me until now. I like the timeline and the timestamp features, which make identifying specific events easy. The ease of pointing directly to events using the timestamp is particularly helpful for me. The initial setup was very easy, with only a small change in the script required to achieve session replay. Review collected by and hosted on G2.com.

I like to improve the visual experience because, when it opens, it's very small. I would like to open it as a medium-sized pop-up so that it's easy for me to visually see what is happening. Review collected by and hosted on G2.com.

I can see what our users are most interested in, as well as where they might be getting confused, so that we can make adjustments and make our platform more intuitive. Review collected by and hosted on G2.com.

This might be something that can be done, but a way to choose which visitors are recorded and which are not. Review collected by and hosted on G2.com.

Implementation is quick and easy, and you're able to decide on what percentage of sessions are sampled to stay within contracted volumes without development effort.

Session Replay is best utilized with other reporting features, especially AI Agents. It's great to be able to click on a data point and view recorded sessions from users in that data set.

New features are being added frequently, like AI Summaries, so that I don't have to view each session in it's entirety for the one small part that was useful. Review collected by and hosted on G2.com.

On it's own it's not used to understand user behavior. It really is a tool that enriches other features in Amplitude, so it's value is only realized if you're already making use of the rest of the analytics product. Review collected by and hosted on G2.com.

I appreciate how Amplitude Session Replay helps in troubleshooting specific issues during an A/B test by allowing us to jump into session replays to understand exactly where users are facing difficulties. This ability to visually see what occurs during user sessions is significantly more effective than simply reviewing event logs. This capability is crucial in identifying bugs that happen on a user's journey through our application, especially in scenarios where we notice significant drop-offs on specific pages, which we suspect might be due to the configuration of experiments. Therefore, having the ability to delve into session replays to attempt self-debugging offers a distinct advantage. I find the session replays themselves quite useful in these contexts, highlighting issues that might not be evident through traditional event tracking alone. Review collected by and hosted on G2.com.

I don't like how the filter for events in Amplitude Session Replay functions. It doesn't work as effectively as anticipated. For instance, even when I set filters based on certain events or funnel progression, the session recordings do not accurately reflect these settings. Instead of showing recordings of users who experienced those specific events, it provides unrelated ones. This greatly limits my ability to analyze drop-offs effectively, as I can't watch session replays for users who dropped off during a specific event. The filtering logic needs to be improved to make these functions reliable and efficient. Review collected by and hosted on G2.com.

I have been using Amplitude Session Replay for about a year and a half and find it very valuable, especially when sharing it with my customers to demonstrate its benefits. It is particularly effective in identifying errors in the user journey and analyzing specific use cases. For instance, I can track users' sign-in processes to determine if there were any issues encountered. Amplitude Session Replay serves as a crucial analytics tool that provides both quantitative and qualitative insights, allowing me to gather actionable data about user behavior. This dual insight capability helps me provide greater support to my customers. Additionally, the product's filtering options are incredibly useful, enabling me to easily summarize sessions and gain critical insights without needing to individually check each replay; this is further enhanced by the introduction of agents that streamline the process. The feedback from my technical team also indicates that the initial implementation of the product was smooth and straightforward. Overall, the product's ability to efficiently provide both detailed overviews and actionable insights makes it an indispensable tool for my workflow. Review collected by and hosted on G2.com.

I find it challenging that Amplitude Session Replay does not allow mapping specific user journeys without involving a technical team. Customers have frequently shared their desire to do more than just set a sample rate, such as capturing sessions from users logged in or from specific journeys. This limitation adds complexity and prevents broader analysis without technical intervention. Review collected by and hosted on G2.com.

I appreciate how Amplitude Session Replay makes it simple to understand how our users interact with our product, which significantly enhances our product development process by helping us prioritize our backlog effectively. The tool's simplicity is a highlight, especially since it was easy to set up with a developer's help, though I find the user interface and overall user experience to be exceptionally straightforward and crucial for ongoing ease of use. The events and clicks tracking features are invaluable, as they are instrumental in how we currently use the tool. Additionally, the decision to choose Amplitude Session Replay over other options like PostHog was largely influenced by its usability, and I am consistently inclined to repurchase it on a monthly basis due to its significant contribution to our analytics activities. Review collected by and hosted on G2.com.

I find the setup challenging because, as a non-technical person, I needed a developer's assistance to simplify the process. It would be difficult for someone without technical expertise to manage the setup on their own. Review collected by and hosted on G2.com.

I love that Amplitude Session Replay is really easy to use, simplifying the process of uncovering and addressing guest friction in the ordering pathway for our digital marketing efforts. The quick video export feature is valuable because it facilitates faster troubleshooting, allowing me to share the videos with developers directly or create GIFs for presentations in slides. This efficiency in sharing and troubleshooting impacts our ability to streamline processes and roll out changes. Overall, the ease of use and quick export capabilities make Amplitude Session Replay an indispensable tool for our needs. Review collected by and hosted on G2.com.

I'm waiting on a mobile version. Review collected by and hosted on G2.com.

I use Amplitude Session Replay to watch sessions of users trying to self-onboard with our SaaS product, which is incredibly useful for identifying and fixing issues with the onboarding UX. I particularly love the ability to watch replays instantly, it really enhances our capability to understand user behavior in real-time. The initial setup of Amplitude Session Replay was also quite easy, which was a pleasant surprise and made the transition from other tools smoother. Review collected by and hosted on G2.com.

I find it frustrating that Amplitude Session Replay sometimes records only 1-second replays, which are not useful for reviewing user sessions. Additionally, it tends to miss recording certain pages entirely, which impedes a comprehensive analysis of the user onboarding process. Review collected by and hosted on G2.com.

I like how it helps quickly identify UX issues and friction points across our key sales journeys Review collected by and hosted on G2.com.

I wish there were more advanced filtering options Review collected by and hosted on G2.com.

Session replays help you demystify the truth about your business. We had numerous hypotheses and theories about our features, pricing, and packaging. Session replay enables you to find golden nuggets in the form of anecdotes that you can use to prove any hypothesis right or wrong. Review collected by and hosted on G2.com.

The ability to not being able to filter session replays based on a certain trigger condition is a big worry. Especially for any company operating on a freemium model, because there is a lot of noise when you have a free product. Session replays for users who pay you are more important to understand to understand the needs and wants of the users. Review collected by and hosted on G2.com.