Amplitude Guides and Surveys Reviews & Product Details

The product is always changing and upgrading for the better. I am at a startup and we recently signed up to use CommandBar, I love the product so far and have never run into any issues super easy to use. The customization and personalization is top-tier as well as the customer service/help you receive. At any time I can reach out to anyone from their team and they will help me with any question I have. It integrated pretty easily with our technology and looks great! Review collected by and hosted on G2.com.

I have not ran into any issues or problems. Review collected by and hosted on G2.com.

CommandBar excels in its field with unique user-driven widgets, allowing users to search for information while avoiding the overload of pop-ups seen in other tools. Their nudges are easily set up by any team member, triggering context-specific prompts based on user behavior. Additionally, Copilot AI provides concise, accurate responses and can initiate interactive tours. Unlike other tools in the space, CommandBar is seamless to integrate and manage, free from messaging collisions, and is a standout choice compared to similar products. Review collected by and hosted on G2.com.

While the SDK docs are comprehensive, the examples did not match exactly what I was looking for. Fortunately the team was very responsive. Review collected by and hosted on G2.com.

Copilot is one of the coolest applications of AI I’ve seen. The first thing I love is that the answers we get out of it are somehow better than other “GPT wrapper chatbots” that we’ve tried. Kudos to the CommandBar team for figuring out a prompt system that prevents the bot from answering questions that involve information outside of its training set and also being relatively concise (a big problem we have found with other similar products). The ability to trigger tours from the copilot bot is also really cool and not something we’ve found elsewhere. Review collected by and hosted on G2.com.

Sometimes Copilot can be long-winded in a typical ChatGPT way. Our users don’t have much tolerance for reading so we’ve fiddled with CommandBar’s controls to get Copilot to be more concise and most of the time it works well. Review collected by and hosted on G2.com.

We’ve tried basically every tool in the space (and found a lot of them through G2) and can’t help shake the feeling like they’re all copying each others products because they are all very similar. CommandBar was the first tool we tried that felt like it was doing something relatively unique with the way they have widgets where users can ask questions or search for things. I really like that approach because it “scales” better with users (you can only show them so many modals / pop-ups). Review collected by and hosted on G2.com.

Some of the same limitations we’ve seen with other products in the space where the initial setup to load in data for personalizing messages can require engineering effort, since we don’t use an analytics tool that we can connect up to CommandBar. Review collected by and hosted on G2.com.

Our organization talked a lot about how AI assistance could really level up the user experience, and CommandBar delivers that in full! We've invested a lot in our product documentation, and CommandBar's Help Hub and AI assistant makes all that documentation so much easier and nicer to interface with.

The implementation team at CommandBar has been super responsive and helpful, guiding us on the implementation, and reviewing feedback. Review collected by and hosted on G2.com.

There are some features and configuration that CommandBar was unfamiliar with, so there have been some challenges getting this to look 1-to-1 with our own helpcenter, but the CommandBar team has been meeting with us regularly to help come up with answers, and has even dedicated resources to add new functionality! Review collected by and hosted on G2.com.

I love that I can create a hands-off onboarding process by utilizing CommandBar to capture all my How-To's and FAQs Review collected by and hosted on G2.com.

It took me a bit to get familiar with how everything works and I'm still learning as I go but the customer service is great and they've been very helpful. Review collected by and hosted on G2.com.

Basically every SaaS product calls itself a SaaS platform nowadays but I like the way CommandBar’s system makes it easy for any team member to build experiences that show up in the product according to their needs. So I’m happy for them to be called a platform. Other tools we’ve tried in the space don’t do a good job of handling collisions or rate limiting and so users end up bombarded. Review collected by and hosted on G2.com.

Some documentation for more advanced features like their release control system was lacking. It would be nice if these features had the same level of documentation as the more basic stuff. Review collected by and hosted on G2.com.

A lot of tools in the DAP grid that I have used in the past felt like “being rude” to users and shouting at them. When the time came to use one of these tools in my current company I was resistant because I’d seen those negative results more. So I liked / appreciated commandbar’s approach to targeting that tries to avoid this type of untargeted messaging to users, “air traffic control” style. We have not yet used the assistance part of the product but i like how it can be tied together with the nudges. Review collected by and hosted on G2.com.

As others have mentioned the relationship between widgets is not always clear. It would be nice to see some templates that incorporated multiple widgets so you can see what kind of cross linking can be done with multiple that can’t be achieved with one. Review collected by and hosted on G2.com.

We use CommandBar exclusively for their nudges. We’re excited about trying out the other parts of the platform but for now are focused on creating a simple way to intervene when our users don’t complete critical flows or end up confused in the product. We love that the nudges are easy for any team member to set up and can be triggered at key times based on user behavior. In the other products we tested we were only able to set up explicit if else logic for message triggering. Review collected by and hosted on G2.com.

We have only evaluated the nudges product so I can’t review the other elements of the platform or their pros and cons. Review collected by and hosted on G2.com.

Our company used CommandBar to back our first experiment with AI by releasing a public facing chatbot via their HelpHub feature. From the moment we connected with the CommandBar team, we were connected with a dedicated team of representatives that are extremely responsive and eager to work with us to develop and release a solution that fit our use case. The team is constantly adding new features and improving their product and we feel that our feedback is truly appreciated and considered. Review collected by and hosted on G2.com.

We have no complaints so far! As with any vendor, there are negotiations around pricing, but the team has been very willing to work with us given the current economic stateand our internal budget. Review collected by and hosted on G2.com.