--- title: Amplitude Guides and Surveys Reviews meta\_title: 'Amplitude Guides and Surveys Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 198 reviews by the users' company size, role or industry to find out how Amplitude Guides and Surveys works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 198 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Amplitude Guides and Surveys Reviews & Product Details Visit Website Part of the Amplitude AI Analytics Platform, Amplitude Guides and Surveys uses actual user behavior to power smarter in-app engagement. Deliver help, collect feedback, and understand the issues your users are having, without making them rage quit. Guides and Surveys makes it easy for product teams, growth teams, marketing teams, or any team to engage with users: • Launch on-brand guides and messaging that direct your users to important features in your app, triggered by their behavior • Survey users when they’re most likely to give you qualitative feedback that’s actually quality • Provide better help with resource centers and an AI Assistant that understand your product docs as well as the user’s in-product behavior • Set guardrails to make sure users aren’t overwhelmed with back-to-back popups • Measure engagement to understand how users interact with your guides and surveys, as well as your product And with Guides and Surveys integrated in the rest of the Amplitude platform, engagement connects seamlessly with your analytics and experimentation. See the metrics and session replays behind every interaction, base engagement on your behavioral cohorts, and customize via A/B testing. Plus, you can consolidate your tech stack. Amplitude Guides and Surveys helps users feel like they’re interacting with bespoke assistance, not spammy popups. Use it to drive better engagement and fuel faster growth. * * * Product Website Amplitude Guides and Surveys Seller [Amplitude](https://www.g2.com/sellers/amplitude) Discussions [Amplitude Guides and Surveys Community](https://www.g2.com/products/amplitude-guides-and-surveys/discuss) Languages Supported Arabic, German, English, French, Japanese, Dutch, Portuguese, Spanish Solution Type Best-of-Breed Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Solutions (1) See how Amplitude products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Amplitude AI Analytics Platform SolutionBy Amplitude ](/sellers/amplitude/solutions/amplitude-ai-analytics-platform) Show More ## Amplitude Guides and Surveys Integrations (27) What do users say about integrations? Verified by Amplitude Guides and Surveys [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 1Flow ](https://www.g2.com/products/1flow/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Airship ](https://www.g2.com/products/airship/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Activation ](https://www.g2.com/products/amplitude-activation/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amplitude Analytics ](https://www.g2.com/products/amplitude-analytics/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 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NB Nick B. Small-Business (50 or fewer emp.) 9/13/2023 "Great product that has a ton of potential" 4.5/5 What do you like best about Amplitude Guides and Surveys? I love how easy it is for us to run tests, announcements, feature nudges, and get feedback from users after they take specific actions in our app. It's made it easier than ever to communicate quickly and timely to our customers. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I really wish the analytics was more robust. Since we run a lot of tests with CommandBar, we'd like to see more data on the backend, especially for nudges. Right now, you can only see your high-level analytics for nudges and cannot drill down to each individual campaign. Would also love to see more flexibility with surveys (if/then for multi-step surveys). Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar is solving the problem of communicating with your audience quickly and in a contextualized way. We are benefiting from it in a few ways. We run nudges for new features and for the first time a user tries a complex feature, we collect feedback on comlpex features after they've completed them, we run announcements for upcoming events available to our customers, and we use the command bar functionality to help customers complete tasks quickly around the app. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AV Ashwin V. Enterprise (\> 1000 emp.) 12/4/2023 "Excellent UX Design and Usability for improving CX across your applications" 5/5 What do you like best about Amplitude Guides and Surveys? The design and features that help our users use our app without getting in their way or looking clunky. Like many products we’ve got a lot of powerful features that are sometimes hard to figure out. This is just as true for people using us for a while and new users. CommandBar has a couple products that we’ve found useful to help our users, specifically Helphub and Copilot. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Sometimes the Copilot responses can be hard to shape using just the system prompt, since the system right now uses the OpenAI APIs (with all of its limitations). Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? CommandBar improves our products usability which we expect will make a difference to user happiness and product adoption, which are valuable metrics for our business. We also use tools like Pendo & Heap to amplify our ability to identify user behavior and leverage analytics to help drive data driven decision making. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 3/8/2024 "Useful and effective help for our users" 4/5 What do you like best about Amplitude Guides and Surveys? I really enjoy using CommandBar’s tools to help our users get more value out of our product. The biggest observation I have about tools in this space is that being specific and personalized in the way we interact with users within our product can make a huge difference in our ability to influence them. CommandBar makes this easier than other tools I’ve found because of their intuitive targeting functionality and clean admin interface. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Previewing how nudges will work for our users sometimes requires a few more steps than I’d like. The new preview flow that the team rolled out recently is a massive improvement. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? If we don’t effectively communicate with our users in-product, they won’t take full advantage of what we’re building. CommandBar bridges the gap between our product team and our users/customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![David H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David H.") DH David H. Co-Founder and CEO Small-Business (50 or fewer emp.) 8/29/2023 "If we didn't have CommandBar for our app, we would have to build some inferior solution" 5/5 What do you like best about Amplitude Guides and Surveys? CommandBar gives us multiple “levers” to impact user experience. We can pick and choose the levers that are most relevant for whatever goal we are focusing on at the moment. For example, we can use nudges to drive attention towards valuable features. We can use HelpHub to get users to common support questions without having to pay a support agent to respond to them (and the typical slowness of a human-based chat). Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I wish there were a public API to be able to pull analytics data from CommandBar into other tools. There is a client-side SDK but not a public API as far as a I know. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We use CommandBar to help users onboard themselves, nudge them towards desired behaviors, and help them discover new features. We also use it to add keyboard shortcuts and navigation through our app. Last, we use CB to help users access self-servce support around the clock. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![LaSondra C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LaSondra C.") LC LaSondra C. Mid-Market (51-1000 emp.) 2/14/2024 "CommandBar's dedication to improvement and new features is truly exciting!" 5/5 What do you like best about Amplitude Guides and Surveys? Self-service capabilities within the application give clients greater control and flexibility, boosting satisfaction and efficiency. With Commandbar's product tours, our team and clients can explore new features at their own pace, maximizing their understanding and adoption. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? A suggestion for further development: While the current analytics are helpful, I believe they could be enhanced by including functionalities like viewing specific user page views and referral URLs. This additional data would be incredibly valuable for understanding user behavior and driving platform improvements. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Offering a self-service portal puts our clients in control, enhancing their experience and reducing their reliance on support resources. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Robert C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert C.") RC Robert C. Full Stack Developer Small-Business (50 or fewer emp.) 8/16/2023 "CommandBar allows our users to quickly navigate our product" 5/5 What do you like best about Amplitude Guides and Surveys? We use CommandBar at Basedash to allow people to navigate around our product easily. It was easy to setup and customize. They docs are thorough and they support on Slack has been great. Even non-techincal people on our team can make adjustments to CommandBar from their UI. As others have noted, the CommandBar team's customer service has been top notch. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? We haven't had a desire for anything more that CommandBar doesn't already offer. Hower, it would be cool to see more advanced keyboard shortcut controls. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We use CommandBar at Basedash to allow people to navigate around our product easily. It was easy to setup and customize. They docs are thorough and they support on Slack has been great. Even non-techincal people on our team can make adjustments to CommandBar from their UI. As others have noted, the CommandBar team's customer service has been top notch. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 10/16/2023 "Obvious but fun AI use case" 5/5 What do you like best about Amplitude Guides and Surveys? Lots of random AI products floating around. The CommandBar use case actually makes a lot of sense. Was pleased to see that there was more there than just custom chat with custom training data. Sometimes answers from chatbots are verbose, much nicer to give a user a next step that can solve their problem or just do something for them. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Haven’t checked out much beyond the Copilot / AI feature and the widgets that integrate with it. The next one on my list is the in-product help center widget which is less next-gen but something I have found useful in other products. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Found CommandBar through a service we use and wanted to bring the same style of user help to our product. The types of results we’ve seen our pretty high engagement with the service, overall more feature usage, some nice compliments, and has been useful to see the kinds of things that users ask about through the chatbot. Considering rolling out the spotlight one just to expand the number of ways users have to tell us things that they want in the product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. Co-Founder & CTO Small-Business (50 or fewer emp.) 10/17/2023 "Stacked up well against DAP alternatives assessed" 5/5 What do you like best about Amplitude Guides and Surveys? We found CommandBar via G2 and there are a lot of vendors on the grid. We evaluated many of them. Some just via the website and others put through a substantial trial, including CommandBar. CommandBar performed the best in user testing, and also scored very highly on ease of setup. As a result we chose to work with them. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? We use a relatively niche vendor for our success center and CommandBar did not have an out-of-the-box integration while other vendors did. Obviously this was not a deal breaker for us. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? Our primary evaluation criteria were: user engagement and progression through our user funnel. We are confident in the core features of our product but found that most users, especially those who did not engage with our sales or success team. We saw DAP as a solution to this problem and CommandBar emerged as the most effective tool. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Katy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katy M.") KM Katy M. Senior Product Designer Mid-Market (51-1000 emp.) 7/25/2023 "Leveled up our search & product update announcements 🔥" 5/5 What do you like best about Amplitude Guides and Surveys? I cannot say enough positive things about CommandBar! As our product has grown more complex over time, we've developed a need for a search tool to help users navigate easily. It was easy for our engineers to integrate CommandBar into our product, and I love that it's easy for non-engineers to maintain. As a product designer, I can update the commands any time and continue improving our search without relying on engineering support. Recently, we've also started using CommandBar's nudges to announce new features and get user feedback on those launches. Our users love learning about new features within the product, and have asked for more updates to be announced this way. People have been pleasantly surprised that we can spin up a nudge in a matter of minutes, compared to multiple hours of engineering time to create something similar in-house. Our product team has also gotten valuable feedback on what users think about the things they're launching, through ratings and free-text input. CommandBar's admin console and analytics tools are very user-friendly and have everything we need to manage these easily. As others have previously mentioned, the small but mighty CommandBar team truly prioritizes their customers and responds to questions super quickly. As just one example, I requested a Confluence integration so that our internal help center could be accesssed from within the search bar, and had zero expectations that they would support it anytime soon. They proved me wrong by having it up and running in about a week, and even followed up to let me know. That was really remarkable. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? I'd like a way for users to be able to easily access nudges they may have dismissed previously and want to get back to again. Some of our users perform time-sensitive tasks and don't have the time to look at a nudge right away. There's a way to access previously dismissed nudges within the Bar, but it's not intuitive to users to look for nudges there because they view it purely as a search tool. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? I cannot say enough positive things about CommandBar! As our product has grown more complex over time, we’ve developed a need for a search tool to help users navigate easily. It was easy for our engineers to integrate CommandBar into our product, and I love that it’s easy for non-engineers to maintain. As a product designer, I can update the commands any time and continue improving our search without relying on engineering support. Recently, we’ve also started using CommandBar’s nudges to announce new features and get user feedback on those launches. Our users love learning about new features within the product, and have asked for more updates to be announced this way. People have been pleasantly surprised that we can spin up a nudge in a matter of minutes, compared to multiple hours of engineering time to create something similar in-house. Our product team has also gotten valuable feedback on what users think about the things they’re launching, through ratings and free-text input. CommandBar’s admin console and analytics tools are very user-friendly and have everything we need to manage these easily. As others have previously mentioned, the small but mighty CommandBar team truly prioritizes their customers and responds to questions super quickly. As just one example, I requested a Confluence integration so that our internal help center could be accesssed from within the search bar, and had zero expectations that they would support it anytime soon. They proved me wrong by having it up and running in about a week, and even followed up to let me know. That was really remarkable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Xiaoran Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Xiaoran Z.") XZ Xiaoran Z. Small-Business (50 or fewer emp.) 8/28/2023 "Command Bar is our Universal Experience Bar" 5/5 What do you like best about Amplitude Guides and Surveys? Commandbar integration was seamless for us, most importantly the white labeling made it look like it's part of our product. It also has full functionality of everything we were looking for in a universal experience bar. Review collected by and hosted on G2.com. What do you dislike about Amplitude Guides and Surveys? Wish the questlist and nudges are a bit more prominent on the UI so they can catch the eye of the user. Review collected by and hosted on G2.com. What problems is Amplitude Guides and Surveys solving and how is that benefiting you? We were looking for an all in one solution for our users to navigate different features in our product (Cmd+K). We found that in commandbar - Search, Jump to, Navigation, Help docs all in one. The best thing is the development cycle was very short because the UI was easy to configure for an admin and the sdk was easy to integrate for our development team. We were live in under a week of time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 6 months ### Average Discount 15% [ View More Pricing Information ](https://www.g2.com/products/amplitude-guides-and-surveys/pricing) Amplitude Guides and Surveys Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_11e714bd87d1a0b6c0a7dcbd46a01c61/pendo-io-pendo.png "Product Avatar Image") Pendo 4.4/5(1,808) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-pendo-io-pendo) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_26aec82a6bfbf92bdf0f4fcff08718cb/appcues%282%29.png "Product Avatar Image") Appcues 4.6/5(358) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-appcues) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ce490c0d255ba2ca358554e53bc7b880/userflow.png "Product Avatar Image") Userflow 4.8/5(125) [ Compare Now ](https://www.g2.com/compare/amplitude-guides-and-surveys-vs-userflow) ##### ##### Amplitude Guides and Surveys Features User Analysis Survey Implementation Data Analysis User Support User Segmentation Multi-Language Support Behavior-responsive Messaging Walkthrough Type Audio-visual Walkthroughs Text Bubble Walkthroughs Responses Customization Control Route To Human [ View More Features ](https://www.g2.com/products/amplitude-guides-and-surveys/features) ## Top-Rated Alternatives [ ![Pendo](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pendo") Pendo 4.4/5(1,808) ](https://www.g2.com/products/pendo-io-pendo/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Appcues](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appcues") Appcues 4.6/5(358) ](https://www.g2.com/products/appcues/reviews) [ View All Alternatives ](https://www.g2.com/products/amplitude-guides-and-surveys/competitors/alternatives) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Digital Adoption Platform](https://www.g2.com/categories/digital-adoption-platform) ##### Explore More [What is the best CMS for enterprise website operations?](https://www.g2.com/discussions/what-is-the-best-cms-for-enterprise-website-operations)[Which website builder offers the most customizable design templates?](https://www.g2.com/discussions/which-website-builder-offers-the-most-customizable-design-templates)[What employee recognition software is worth adopting for a company where the program needs to show measurable business value within the first quarter?](https://www.g2.com/discussions/what-employee-recognition-software-is-worth-adopting-for-a-company-where-the-program-needs-to-show-measurable-business-value-within-the-first-quarter) [Is Chetu worth it as an Oracle Siebel reseller for complex CRM implementations, or do larger firms like Wipro or Infosys deliver better enterprise-scale expertise?](https://www.g2.com/discussions/oracle-siebel-resellers-is-chetu-worth-it-as-an-oracle-siebel-reseller-for-complex-crm-implementations-or-do-larger-firms-li)[What RASP solution is the easiest to integrate into a DevOps pipeline so security teams can deploy runtime protection without blocking the release cadence?](https://www.g2.com/discussions/what-rasp-solution-is-the-easiest-to-integrate-into-a-devops-pipeline-so-security-teams-can-deploy-runtime-protection-without-blocking-the-release-cadence)[Pros and Cons Details](https://www.g2.com/products/amplitude-guides-and-surveys/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)