Amplitude Guides and Surveys Reviews & Product Details

I was looking for a platform to help users in multiple ways and I really like how CommandBar combines chat with the nudges messaging product. The two play nicely together and helps us create cohesive help experiences that can serve all of our users, since many of them have specific questions and requirements. Review collected by and hosted on G2.com.

Wish it were easier to keep track of all the team’s product updates. Review collected by and hosted on G2.com.

CommandBar helps guide our users toward important actions while letting us communicate with them easily. The AI support bot is our go-to for customer help, and both features have clean, easy-to-use interfaces. We also love how the no-code platform makes it simple to experiment and improve things. Plus, the team is great at making sure the tool is helpful without being annoying to users. Review collected by and hosted on G2.com.

I just wish they offered more, like human support and email communication features. Review collected by and hosted on G2.com.

I can trust CommandBar in front of our users. With generative AI, there’s a risk that a chatbot won’t represent the company well. With CommandBar’s chat product, I’m confident in the answer quality and in our ability to use their tools to identify any hallucinations or suboptimal responses quickly and iterate on them. Additionally, CommandBar's customer support is top-notch! Review collected by and hosted on G2.com.

Built-in advanced analytics would enable us to assess user interactions directly within CommandBar, eliminating the need for third-party integrations to analyze our data externally. Review collected by and hosted on G2.com.

We were looking for a solution to help our users inside our platform, with targetted Tours, Checklists, Contents and Annoucements. Commandbar checked all boxes.

Plus, the product elegantly combines AI chat and messaging. I like that both products aimed at helping users sit under one - doesn’t make sense to me that many products only do one. The implementation of AI chat is very well done.

Analytics allow us to understand where to improve and which content to update.

They also have a great support team who've been helping on a few topics since we onboarded recently. Review collected by and hosted on G2.com.

More training and “academy” type examples. Some times I feel like I am only scratching the surface of the tool. Review collected by and hosted on G2.com.

The sales process felt extremely smooth, which is rare in 2024. It felt much more like making sure it was a match and making sure Commandbar could help us reach our goals.

Within our first few weeks, we saw a 235% increase in support deflection... 75% of our customer questions are now answered by Copilot.

On top of Copilot, we've seen an increase in customers who self-serve thanks to the HelpHub and Spotlight, which have helped us prompt our users to take the actions we need them to take.

It's also been great having everything under the same tool, without compromising quality or functionalities: Product tours, announcements, surveys, checklists, etc. We've seen great early results, and can't wait to improve those results.

Last but not least... Despite being a startup, we feel like Commandbar values our business and is always there to help. They have great support via Slack and we have check-ins with a dedicated CSM to help us reach our goals. Review collected by and hosted on G2.com.

We hit a few roadblocks with the implementation, which was more complex and time-consuming than we expected (mostly for our devs).

That's really all I can think of :) Review collected by and hosted on G2.com.

CommandBar allows us to bring resources that our customers use the most to the forefront, directly within our app. One of best parts of CommandBar is that it can be used by multiple teams without requiring an official “admin” like with some other tools. It’s set up in a way that makes it easy for different folks to make changes / run experiments to see how they impact users. Different nudges, different copy, A/B tests, etc. This is the “Air traffic control” feature for those looking for this in the product. Review collected by and hosted on G2.com.

Nothing comes to mind for dislikes about CommandBar. It's a great tool for what we need it to do! Really want to try the Copilot product to see if it’s accurate enough to put in front of our users but we haven’t gotten around to this yet. Review collected by and hosted on G2.com.

Very useful and configurable tool for helping users. The chatbot is our main use case, but we also use it for the proactive “nudge” messaging. Really cool to have both in one platform. The chatbot performs well out of the box and also comes with lots of configuration tooling which is critical for a generative AI tool. Review collected by and hosted on G2.com.

I think the tool would be improved by allowing us to try models beyond OpenAI, though the team has said they are working on this. Review collected by and hosted on G2.com.

Really like how Commandbar helps drive users to outcomes. The tool has saved us lots of conversations like “how do we make it easier for user type X to do Y”. The analytics we get back are very helpful for informing product conversations. Review collected by and hosted on G2.com.

Haven’t evaluated all the different features so can’t comment on everything. Overall, the documentation was stale for a while but has since improved. Review collected by and hosted on G2.com.

CommandBar stands out with its user-centric design, setting it apart in the realm of User Assistance. The commitment to user satisfaction is evident not only through the high-quality experiences delivered to customers but also in the comprehensive developer experience provided by their toolkit. It's absolutely eye candy, easy to reason about and it just works.

Using CommandBar has proven to be a game-changer for us, empowering our product and domain experts to unleash their creativity and swiftly test hypotheses with minimal engineering dependencies. The seamless integration of a user-friendly interface with powerful features has truly enhanced our workflow.

Furthermore, I must highlight the exceptional technical support we've received. The consultants at CommandBar are seasoned developers, offering unparalleled customer service that surpasses any I've encountered in my entire technical career. Their expertise has been instrumental in addressing our queries promptly and efficiently.

CommandBar not only delivers a stellar product but also excels in providing a holistic experience that fosters innovation and collaboration. It has become an indispensable tool for our team, and I can confidently recommend it to anyone seeking a cutting-edge solution with top-notch support. Review collected by and hosted on G2.com.

I'm excited to see more management features for scaling coming out soon. Review collected by and hosted on G2.com.

We needed a solution that connected our customers and team to our knowledge bases faster. Commandbar was the easy choice when we tested it out, and came with extra wins for our product and marketing teams to utilize. We launched with Helphub and Copilot and are building our next launch with Nudges, and have been impressed with the tool so far. We have been able to use the answers given and missed by copilot to review our content and make improvements to better serve our customers and support team. The Commandbar team has also been fantastic. Right from the outset they were quick and friendly in their communications, and always open to jumping on a call with our team to come up with solutions when we hit any blockers or decision points. Looking forward to their future roadmap! Review collected by and hosted on G2.com.

Some of the admin and analytics UI can be confusing to navigate. The Copilot analytics could offer more filtering options and the answer rate resetting on the first of the month is a headache. That said, the team has been very open to our feature requests and have made improvements elsewhere in the analytics recently, so hoping for more co-pilot analytics updates soon! Review collected by and hosted on G2.com.