Amplitude Guides and Surveys Reviews & Product Details

What I like most about Amplitude Guides & Surveys is how seamlessly they integrate into the user journey. The ability to trigger contextual guides or surveys at the right moment helps us gather meaningful feedback and drive engagement without disrupting the experience. It’s also very helpful for onboarding new users, testing new features, and making data-driven decisions faster. Review collected by and hosted on G2.com.

While the tool is very useful, one limitation is the learning curve when it comes to advanced targeting and customization. Setting up more complex surveys or highly tailored guides can take extra time and sometimes requires additional documentation or support. Another downside is that reporting can feel a bit limited if you need deep visualization or segmentation beyond what’s built-in, meaning you may still need to export data for further analysis. Review collected by and hosted on G2.com.

Being able to create in-app experiences without the need for our Engineering team to create them anymore. For the most part, building an in-app Guide or Survey is fairly straightforward to create, and I appreciate the amount of options available to select from (banner, announcement, product tour, tooltip, checklist, modal/pin/popover, nps, satisfaction survey, etc.). Review collected by and hosted on G2.com.

Creating Guides & Surveys is not nearly as user-friendly as shown and promised when my company was evaluating this tool with CommandAI (Amplitude bought CommandAI and rebuilt their tool within Amplitude). For example, it's incredibly difficult to ensure proper spacing within the body copy of any in-app Guide or Survey (adding bullet points/sub bullet points further complicates formatting/spacing), you cannot easily underline text without knowing how to use HTML (bold and italics are the only non-code options), you cannot change the font color of certain words/sections of text (it's all or nothing for font color), etc.

My company was told that this product would include a "full Salesforce integration", only to find out during onboarding that integrating with Contact-level fields from Salesforce isn't supported in Amplitude Guides & Surveys (only Account-level fields are supported). Also, we were promised a full integration with Zendesk, but we learned during onboarding that that integration isn't currently available but "will be soon" - we still haven't received word of this integration being available yet and one of the bigger draws to using this tool was being able to integrate with our Knowledge Base in Zendesk to allow customers to surface help articles within the platform directly (which we currently cannot setup due to the lack of integration). We encountered several other unmentioned hiccups during onboarding that made for a lengthy and cumbersome start to using G&S. Review collected by and hosted on G2.com.

Amplitude’s Guides and Surveys feature has been a solid addition to our product toolkit. It provides an intuitive way to engage users directly within the app, helping us drive adoption and gather valuable feedback at key moments in the user journey. Review collected by and hosted on G2.com.

There’s still room to grow — for example, I’d love to see more customization options for branding and logic-based branching in surveys — but overall, Amplitude Guides and Surveys has been a great step toward making our product more user-focused and data-driven. Review collected by and hosted on G2.com.

easy to make some kind of announcement to customers without dev team's help Review collected by and hosted on G2.com.

lacking of design customization on amplitude guides Review collected by and hosted on G2.com.

Getting instant feedback and engagement from the users of our product with very high response rates Review collected by and hosted on G2.com.

Some features like conditional logic are only available in enterprise plan - this shouldn’t be limited like that Review collected by and hosted on G2.com.

Amplitude is a decent software to analyse trends and real performance. I have worked with it as a growth manager analysing complex in-app performance and reading trends has never been easier. Review collected by and hosted on G2.com.

The set up is quite tedious and the UI could be more simplified. For example - changing dates is not as fluent as it could be. Review collected by and hosted on G2.com.

We tried multiple user onboarding and engagement tools and CommandBar is the one that fit our bill the most. It provides a seamless way through chat for users to discover your platform. It’s really great to see users being able to find answers for what they are looking for. It makes for a friction free experience for users. As a product person, I was able to easily integrate and set up the whole experience by myself with very little assistance from the engineering team. The adoption of the tool is pretty high among our user base as well. Review collected by and hosted on G2.com.

Not all of the integrations are super well documented so sometimes have to rely on asking the team questions in Slack but they are extremely helpful. Also some of advanced use cases around surveys are not on the product yet though they are on the roadmap. Review collected by and hosted on G2.com.

Commandbar is a no-brainer when it comes to the setup and integrates easily with all modern frameworks.

I've been using their products daily for a few months so far. And the spotlight feature is one of the most interesting. It definitely speeds up your workflow by allowing you to assign shortcuts to actions you perform several times a day.

Copilot is also very practical. Thanks to AI, our users no longer have to search through our documentation to find the information they're looking for. Just ask Copilot, and it'll find the answer for you.

I've also worked hand in hand with the CommandBar team and loved their reactivity and the quality of their support. Review collected by and hosted on G2.com.

A few points could be improved in my opinion when it comes to the "Themes".

If I'm not mistaken this part of the application has been revamped recently and the new interface is way better than the previous one. But it's still hard to map the colors/variables with the UI.

It would be great if we could click on the UI elements in the board to quickly see which variable it uses and vice versa.

Apart from that, previewing our Nudges will appear for our users is sometimes a bit complex but we've always managed to solve our issues thanks to the amazing support of the team. Review collected by and hosted on G2.com.

Command AI makes creating targeted nudges easy and intuitive. The team is great—super responsive, supportive, and always willing to help us find solutions to any challenges we face. They made getting started simple and continue to provide excellent guidance along the way. Their willingness to listen to feedback and improve the product makes them stand out. Review collected by and hosted on G2.com.

We ran into a couple of challenges with passing in user properties and operator support early on, but the Command AI team was incredibly responsive in helping us work through them. They’ve already added some of the missing functionality we needed, and their support has made it easy to navigate any minor issues. Review collected by and hosted on G2.com.

We use CommandBar within our application to search for entities, display useful documentation links, and more.

Recently, we also transitioned our docsite search to CommandBar’s HelpHub, and the results have been outstanding—not just for us, but our customers love it too!

The search results are much more accurate. A feature I want to highlight is the Preview functionality within the search window, which is incredibly useful, allowing users to gauge content relevance without leaving the search.

Another one is the Recommended Articles feature, which helps us serve sets of curated articles that are context-sensitive to where users are in the application.

And, of course, the AI component is an absolute winner. I recently added content, clicked AI, and it delivered just the information I needed!

Kudos to the CommandBar team—they’ve been consistently available and responsive throughout the implementation, rollout, and now in production. We’re excited to see more features and functionality added to HelpHub! Review collected by and hosted on G2.com.

The CSS interface could be more intuitive. The implementation of styles isn’t always clear, and some styles are repeated across multiple categories, which is confusing. Review collected by and hosted on G2.com.