Amplitude Guides and Surveys Reviews & Product Details

It is very convenient that user feedback can be received within the app, eliminating the need for a separate Google Form or external link. It is also very satisfying that there is no need to collect additional user information. Since the customer's information is already held, these steps can be skipped when conducting surveys. Additionally, the UI is familiar to those who have used Amplitude before, making it easy for marketers to set up. Review collected by and hosted on G2.com.

It's a good tool, but it would be better if there were more discounts on the price for the features. It would be nice if more additional insights were provided within the amplitude analysis function. While it's good to use it for survey purposes, there don't seem to be many aspects that intuitively show users what kind of synergy it has with other analysis functions. Review collected by and hosted on G2.com.

I did try surveys and it was so helpful for getting qualitative insights, and reflecting on user recordings for those users who fill it out to watch their experience. Review collected by and hosted on G2.com.

It didn't workout when I was trying to trigger it by events specifically Review collected by and hosted on G2.com.

As a B2B SaaS marketer, I take various actions to drive user conversions. In this process, I’ve found Amplitude Guides & Surveys particularly helpful — it allows me to quickly create user nudges and see results without having to go through design or development teams. Review collected by and hosted on G2.com.

I don’t have major complaints about the functionality itself. If I had to name one improvement, I’d like to see more flexibility in customizing the guide and survey screens — especially when it comes to using images. Review collected by and hosted on G2.com.

What I truly appreciate is how seamlessly the platform bridges the gap between analytics and action. When I notice a decline in my data, I can immediately launch a contextual survey or guide to investigate the cause and address it, all without having to leave the platform. Review collected by and hosted on G2.com.

This tool assists us in understanding user behavior and streamlining user flows. However, it would be improved by offering a more user-friendly interface, along with more customizable components and editable options within the feature flag section. Review collected by and hosted on G2.com.

The system is simple to set up and easy to understand, and it’s pretty quick to use. It’s my go-to place when I need to create a survey fast. Review collected by and hosted on G2.com.

Although the basic functions are simple and straightforward, a few of the logic and condition options are cumbersome to use. Review collected by and hosted on G2.com.

Amplitude Guides & Surveys is something I could start using without begging developers for time. Creating simple in-app guides or surveys feels straightforward, and most things work out of the box. Review collected by and hosted on G2.com.

Once you want more advanced logic or branching, the tool starts to feel restrictive. It’s fine for basic guidance, but it’s not powerful enough for complex onboarding journeys or nuanced user education. Review collected by and hosted on G2.com.

What I’ve liked the most about Guides & Surveys is how agile it makes communication requests. In our case, we’ve joined forces with the Product Marketing team to take some workload off the Development team, while also gaining full ownership of the process.

The experience has also shown us that we need to make some adjustments in our instrumentation. And personally, it’s pushed me to learn more about how to segment correctly. We are exploring the feature to have more feedback from our users. Review collected by and hosted on G2.com.

So far, here are some areas where we believe there’s room for improvement:

Displaying a guide on a specific page doesn’t necessarily mean it will only appear there. It simply means it will be triggered on that page, but then you have to manually hide it from a long list of other possible pages, which can be quite tedious, especially for non technical teams.

We're currently waiting for the multi-language support, since duplicating and creating separate guides for each market is not scalable in the long term.

The insights available within each guide are quite basic, and there's no option to open a more detailed chart or add it directly to a dashboard for deeper analysis.

You can’t group guides by title, which would be very helpful for identifying and analyzing them later. For example: Banner 1 - Spain, Banner 2 - Latam, etc. When duplicating banners, analyzing by key becomes very confusing and not very readable. Because the key is almost the same.

Sometimes the SDK doesn't connect properly. In our case, we’re using it via GTM (Google Tag Manager), and the connection can be inconsistent. Review collected by and hosted on G2.com.

It is a very simple way to facilitate the use of the application. It shows exactly how a user can easily apply and make this application work. Review collected by and hosted on G2.com.

I have no negative concerns about it because it meets my expectations. Review collected by and hosted on G2.com.

I really like the ease AI brings to developing connections between guides, surveys, pages, etc. makes it a product that comes all around and fulfills the objective with a very easy to use and advance technology perspective you could only get with more sophisticated engineering tools. Review collected by and hosted on G2.com.

Until now I don't believe I've found something I dislike, maybe just an easier way of finding out what updates and new features are being added. Review collected by and hosted on G2.com.

The in-product guides and surveys are straightforward to build and deploy. They’ve helped us improve user onboarding and adoption, while also collecting feedback directly within the product. Review collected by and hosted on G2.com.

The customization options feel somewhat limited, and the more advanced targeting can be complex to work with. A few features also take time to fully understand and configure properly, so there’s a bit of a learning curve before everything clicks. Review collected by and hosted on G2.com.