Amplitude Guides and Surveys Reviews & Product Details

I like that Amplitude Guides and Surveys has good insights, so I understand the usage of them and that they're bound to the groups we've created specifically for data collection. I find it really beneficial to target a guide to a certain cohort of customers because I can do it easily, especially since there's a hierarchy, like partners and customers underneath. Review collected by and hosted on G2.com.

I wanted to upgrade my plan in Amplitude Guides and Surveys to be able to customize it further and have more guides available for me to implement. I really want to be able to use custom CSS, but I cannot. Review collected by and hosted on G2.com.

It was easy to deploy on our platform without needing a code deployment. We can also take it down or publish it again quickly, with no downtime. Review collected by and hosted on G2.com.

It can be difficult to build more complicated guides when you have to select UI elements. It can also be difficult to build guides where users may take different steps in the tour. Review collected by and hosted on G2.com.

We don't need frontend involvement to launch a Guide or Survey. This makes it easy to point users to important features or get feedback. Review collected by and hosted on G2.com.

For surveys, it's not easily possible to get an average rating out of all running surveys of the same type (e.g. SEQ) within Amplitude. Review collected by and hosted on G2.com.

The UI is easy to navigate and the product itself was super quick to understand! Review collected by and hosted on G2.com.

I think when it comes to its ability to integrate with our CRM and various other platforms (e.g ESP) - there is much room for improvement Review collected by and hosted on G2.com.

We used Guides and Surveys “modal”, “pop over”, and “pin” features. They’re easy to use, and the modals are useful and straightforward to adapt to our needs. Review collected by and hosted on G2.com.

We run into problems when configuring guides and surveys across multiple projects, because we’re not always sure whether users are actually seeing the content. This happens due to our setup with microfrontends, where one project is hosted inside other products. We already tried some alternatives, including with a support guidance, but did not work as expected as well. Review collected by and hosted on G2.com.

I like the statistics showing who has viewed the guide or completed the survey. Review collected by and hosted on G2.com.

I don't specifically dislike anything about the product Review collected by and hosted on G2.com.

I find Amplitude Guides and Surveys easy to use, particularly appreciating the ability to segment or filter by user type, plan, and other user features to trigger specific communications and messages. It effectively helps in gathering NPS surveys from users and ensures we send the correct communication and notifications to users whose dashboard usage might be impacted by new features or changes. This facilitates the collection of valuable analytics and data for product decisions. Additionally, setting up our guides and surveys within Amplitude was very easy after moving over from Pendo. Review collected by and hosted on G2.com.

The inside the box customer values and customer IDs are not amazing, so we had to use an integration with our database to properly pull the information. Review collected by and hosted on G2.com.

Easy to set up, works for multiple use cases Review collected by and hosted on G2.com.

Not easy to set the interaction the way we needed. Review collected by and hosted on G2.com.

I like how easy it is to use Amplitude Guides & Surveys. I learned to set up a new guide in 10 minutes, and it is very easy to update and edit. The transition from different software was very quick due to its ease of use. It's valuable for setting up new product announcements quickly without too much planning or work. The initial setup was also very easy. Review collected by and hosted on G2.com.

I wish it was easier to segment our users and audience without having to use internal IDs and was easier to flag the organizations with their internal IDs and the connected emails so we could confirm what would be showing to who. Review collected by and hosted on G2.com.

I love using Amplitude Guides & Surveys for in-platform announcements and guides for new features. It's great that the messaging is delivered in the platform at the right time, and we can follow up with surveys to collect data from users. The builder itself is really slick. After a bit of learning, I'm now proficient at setting up multi-step guides. I love that the themes are now accessible too. Review collected by and hosted on G2.com.

I find the paywall silly and it doesn't suit our business needs. We're too big for the lower tier, and too small to afford the tier above. Our Account Manager was of no help when we wanted to pay more to solve this. The limit of 10 guides and 5 surveys is annoying, and it's strange that we can't stagger them—they just pop up back to back. Also, while the web setup was very easy, the mobile setup wasn't as smooth because it's still in development on the Amplitude side. I haven't had the confidence to send a guide or survey on mobile yet. Review collected by and hosted on G2.com.