--- title: AmplifAI Reviews meta\_title: 'AmplifAI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how AmplifAI works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 20 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # AmplifAI Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by AmplifAI but has limited features. Are you part of the AmplifAI team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening. * * * Seller [amplifai](https://www.g2.com/sellers/amplifai) Discussions [AmplifAI Community](https://www.g2.com/products/amplifai/discuss) Languages Supported English, Spanish Overview by Robert Cowlishaw Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 30 months [ View More Pricing Information ](https://www.g2.com/products/amplifai/pricing) ## Top-Rated Alternatives [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![Playvox Quality Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Playvox Quality Management") Playvox Quality Management 4.8/5(1,163) ](https://www.g2.com/products/playvox-quality-management/reviews) [ View All Alternatives ](https://www.g2.com/products/amplifai/competitors/alternatives) ## User Insights Average based on 20 real user reviews. Implementation Time 7 months [Log in to unlock pricing and user insights](/login) ON Olivia N. Enterprise (\> 1000 emp.) 8/25/2023 "Helpful for agents who want to be the best" 4.5/5 What do you like best about AmplifAI? i log into amplifai twice a month for my one to ones with my tl. we can record the session and we go through the coaching form. the form is helpful to guide the conversation and I can look at my stats before the meeting and know what my tl is going to say before he says it. before we implemented amplifai we couldn't see where we were until we saw it on the board. Review collected by and hosted on G2.com. What do you dislike about AmplifAI? the library has a lot of videos and if you spend time watching them sometimes you forget to login to your station on time. it would be more helpful if it told you how much time the video would be before you start the collection. Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? we didn't see a lot on where we were vs goal - we used to be told to just "do more" or "do better".now i can see where i am vs the other agents and i know where i need to improve before i go into my one to one with my tl. that's helpful because i can be prepared and know what he gonna say before he say it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KV Kathryn V. Enterprise (\> 1000 emp.) 11/6/2023 "Best Performance Management tool" 5/5 What do you like best about AmplifAI? Amplifai is fully equipped with what the team leaders and managers need to improve their performance. It not just helps with coaching but it helps the team leaders be organized and which tasks to prioritize. Team leaders' struggle nowadays is prioritizing which task to do first, and Amplifai plays a big role on that. It also helps the team leaders to follow through with their agent's performance! Review collected by and hosted on G2.com. What do you dislike about AmplifAI? When a lot of users are logged in, it takes time to load the site or to move from one page to another. Another is when resetting a password. It takes time to load the page before a name can actually be entered in the field. Last would be the extraction of tasks data. It requires more details like the Hot Topic title and all./ Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? Overall performance improvement and the follow through for each performance review for agents. Amplifai is also helping in reviewing how our team leaders coach through the coach the coach feature. This feature is very vital and our Geo even has a Coaching Certification program and uses the scores in the Coach the Coach form to certify the team leaders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller MH Mickey H. Mid-Market (51-1000 emp.) 11/3/2023 "AmplifAI for medical contact center" 4/5 What do you like best about AmplifAI? AmplifAI has enabled our call center to have a centralized portal to view our KPIs and Quality metrics and goals. They are ahead of the industry in developing coaching packages with quick access to job aids and micro learnings. They support teams are super responsive and involved from build stages through implementation and beyond Review collected by and hosted on G2.com. What do you dislike about AmplifAI? There's nothing about the application to dislike! If anything, adding AmplifAI to your organization helps you look at your metrics with a different perspective because you "see" them altogether Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? AmplifAI is helping us communicate our metrics op down so everyone is aware and engaged in the common goal. AmpliFAI has also helped us identify trends in quality performance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 9/21/2023 "Awesome experience with AmplifAI" 5/5 What do you like best about AmplifAI? I love that performance intelligence dashboards are designed so many roles. They provide a view of performance metrics and highlight recommended actions for agents, superviosrs, trainers, QAs, and our senior leadership. AND their customer sucess team is unbelievable. I've learned so much from Melissa about contact center best practices, in addition to how to best use the platform. Review collected by and hosted on G2.com. What do you dislike about AmplifAI? I haven't disliked much thus far. It took a while to explore and learn the entire platform, as there are many capabilities that come with their standard offering. But it was so helpful when I got through it all. Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? As long time ops leader, I have found AmplifAIs performance enablement platform to be highly beneficial. It has helped us successfully tackle obstacles we've encountered for a while, such as performance inconsistency, ineffective workflows and the laborious task of manually tracking performance metrics. The platforms use of AI powered actions have increased employee efficiency, leader-to-ratios and overall engagement.This has resulted in six-figure cost savings over a period of 7 months. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 8/22/2023 "A solid call center coaching tool" 4.5/5 What do you like best about AmplifAI? AmplifAI has changed my coaching sessions with my manager. I'm able to see where I am against my goals and how i'm going against my peers. Since we started recording the coaching sessions, I don't have to be confused on what was said, and I don't have to ask my manager to remind me. I get a pop-up reminder when I have a committment coming up. I also like the ability of being able to acknowledge messages that used ot be in different systems. I really like the ability to play games that allow me to make even more money. I can make a commitment that I can hit and make some extra money when I hit it, especially when I need to make rent. AmplifAI also has an amazing cs team. I am able to get ahold of a knowledgable representative who has been in my shoes and can help me with my issues. Review collected by and hosted on G2.com. What do you dislike about AmplifAI? The UI/UX is not as sleek as I've seen other tools out there. I wish AmplifAI had a more modern look to the tool. I don't like the fact that it highlights the calls where I made a transfer, but could've probably handled it. I can't always be on, but that's part of the visibility that we have. It gives me and my manager something to talk about and areas where I need to improve. Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? AmplifAI helps me and my manager have coaching sessions that are easily referencable. I can track where my progress is and finally have visibility into where I am against goal. I have an easy way to see my progress and I used it on my last annual review to get a raise. I am motivated to help the company meet their performance goals while I can get some extra money with the games for performance. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite KS Karthik S. Enterprise (\> 1000 emp.) 11/3/2023 "Great AI Platform for Modern Age Performance Management" 5/5 What do you like best about AmplifAI? Its the Best AI coaching platform for Modern Age buisness, very User Friendly and Intuitive, love the enhancements and product road map in place Review collected by and hosted on G2.com. What do you dislike about AmplifAI? Reporting can be better and user friendly Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? its solves th Administrative effort of teh manager by bring all data points at one stop and effective perfromance managemnet and alerts and reminders Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Outsourcing/Offshoring](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Outsourcing/Offshoring") UO Verified User in Outsourcing/Offshoring Enterprise (\> 1000 emp.) 8/28/2023 "Tracks my performance with AI" 5/5 What do you like best about AmplifAI? Amplify is good at showing me where I am compared to the other agents. My team leader is able to see where my stats are for aht and fcr which is what we are focused on right now. I don't know how they did it before, but I get sent videos to watch when I need help on something. I think it saves time for my team leader when we go into the coachings, she does not have to tell me everything I need to focus on. Review collected by and hosted on G2.com. What do you dislike about AmplifAI? Sometimes the videos that I get sent are the sames ones for the same topics, so if I have a hard time with fcr, it shows me the same videos from the library. It should show that I watched it before and that I need additional help cause it did not work the first time. Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? Amplify helps provide transparency into our metrics in a single dashboard. The fact that there are games that we can play makes work a little more tolerable and has prevented some of the other agents from quitting. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MH Mike H. Mid-Market (51-1000 emp.) 10/31/2023 "AmplifAI: Great Partners" 4.5/5 What do you like best about AmplifAI? Their willingness to talk through questions, comments, and concerns. The UI is pretty amazing Review collected by and hosted on G2.com. What do you dislike about AmplifAI? Some of the delays in moving forward with implementation could have been maanaged better or communicated better Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? Visibility of coaching effectiveness and performance management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Siva Prakash S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Siva Prakash S.") SS Siva Prakash S. Assistant General Manager Enterprise (\> 1000 emp.) 10/31/2023 "Great tool for coaching the employees" 5/5 What do you like best about AmplifAI? Tool is capable of storing all the information and provides insights about the employees performance Review collected by and hosted on G2.com. What do you dislike about AmplifAI? Tool latency issue. Frequent page loading issues. Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? Able to identify all the bottom performers in an organization and coach them on-time. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GS Gaurav S. Mid-Market (51-1000 emp.) 11/15/2023 "I like that it keeps getting the enhancements to improve the usage and outcome of the tool" 4.5/5 What do you like best about AmplifAI? NBA & Recognition tasks. Number of feature Review collected by and hosted on G2.com. What do you dislike about AmplifAI? The processing of the tool can be bit faster Review collected by and hosted on G2.com. What problems is AmplifAI solving and how is that benefiting you? Its helping is presenting compliance and coaching effectiveness Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ## Questions about AmplifAI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about AmplifAI ](https://www.g2.com/products/amplifai/discussions/new) GU Guest User What is AmplifAI used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-amplifai-used-for) [ View all Discussions ](https://www.g2.com/products/amplifai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 30 months [ View More Pricing Information ](https://www.g2.com/products/amplifai/pricing) ##### ##### AmplifAI Features Reports Graphs and Charts Score Cards Dashboards [ View More Features ](https://www.g2.com/products/amplifai/features) ##### Categories on G2 [Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Data Visualization](https://www.g2.com/categories/data-visualization-tools) [Sales Performance Management](https://www.g2.com/categories/sales-performance-management)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Data Visualization](https://www.g2.com/categories/data-visualization-tools)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce)[Sales Gamification](https://www.g2.com/categories/sales-gamification) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best-rated sales intelligence software for enterprises](https://www.g2.com/discussions/what-is-the-best-rated-sales-intelligence-software-for-enterprises)[Best tools for integrating client portals into websites](https://www.g2.com/discussions/what-are-the-best-tools-for-integrating-client-portals-on-websites)[What handwritten notes platforms offer the best integration capabilities with CRM and marketing automation systems?](https://www.g2.com/discussions/what-handwritten-notes-platforms-offer-the-best-integration-capabilities-with-crm-and-marketing-automation-systems) [How does JumpCloud support SaaS security and user access control?](https://www.g2.com/discussions/how-does-jumpcloud-support-saas-security-and-user-access-control)[Leading fleet management software for trucking industry](https://www.g2.com/discussions/leading-fleet-management-software-for-trucking-industry)[Pros and Cons Details](https://www.g2.com/products/amplifai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)