---
title: AmplifAI Reviews
meta_title: 'AmplifAI Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 20 reviews by the users' company size, role or industry to
  find out how AmplifAI works for a business like yours.
aggregate_rating:
  rating_value: 4.7
  review_count: 20
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Sales Acceleration
  url: https://www.g2.com/categories/sales-acceleration
---


# AmplifAI Reviews
**Vendor:** amplifai  
**Category:** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)  
**Average Rating:** 4.7/5.0  
**Total Reviews:** 20
## About AmplifAI
AmplifAI is the AI-Driven Performance Enablement Platform for employee-centric workforces and applies data science to make frontline teams better. AmplifAI transforms employee data into actions modeled after an enterprise’s best-performing people - helping hybrid teams maximize business outcomes, boost productivity and improve engagement. As more companies explore the new generation of hybrid work, innovative leaders and organizations are relying on AmplifAI to enable people, improve performance and make work more fun - wherever work is happening.



## AmplifAI Pros & Cons
**What users like:**

- Users commend the **effective coaching capabilities** of AmplifAI, enhancing performance and fostering positive engagement in teams. (6 reviews)
- Users appreciate the **coaching efficiency** of AmplifAI, enhancing performance through targeted feedback and resources. (6 reviews)
- Users praise the **helpfulness** of AmplifAI in identifying performance opportunities and enhancing coaching methods effectively. (6 reviews)
- Users value the **efficiency** of AmplifAI in identifying performance opportunities and enhancing coaching effectiveness. (5 reviews)
- Users value AmplifAI for its **effective knowledge management** , enhancing coaching and performance through accessible insights and resources. (5 reviews)
- Customer Satisfaction (4 reviews)
- Performance Tracking (4 reviews)
- Useful (4 reviews)
- Data Analytics (3 reviews)
- Customer Support (2 reviews)

**What users dislike:**

- Users express concern over **missing features** such as limited dashboard options and dated UI/UX design in AmplifAI. (3 reviews)
- Users face **layout issues** with AmplifAI, citing limited display options and an outdated UI/UX experience. (2 reviews)
- Users find the **learning curve steep** , requiring time to explore and understand AmplifAI's numerous capabilities. (2 reviews)
- Users find the **UI/UX lacking** compared to other tools, wishing for a more modern design in AmplifAI. (1 reviews)
- Users find the **UI/UX lacking** compared to other tools, wishing for a more modern design in AmplifAI. (1 reviews)
- Dashboard Issues (1 reviews)
- Delay Issues (1 reviews)
- Export Limitations (1 reviews)
- Insufficient Information (1 reviews)
- Integration Issues (1 reviews)

## AmplifAI Reviews
  ### 1. Awesome experience with AmplifAI

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.)

**Reviewed Date:** September 21, 2023

**What do you like best about AmplifAI?**

I love that performance intelligence dashboards are designed so many roles. They provide a view of performance metrics and highlight recommended actions for agents, superviosrs, trainers, QAs, and our senior leadership. AND their customer sucess team is unbelievable. I've learned so much from Melissa about contact center best practices, in addition to how to best use the platform.

**What do you dislike about AmplifAI?**

I haven't disliked much thus far. It took a while to explore and learn the entire platform, as there are many capabilities that come with their standard offering. But it was so helpful when I got through it all.

**What problems is AmplifAI solving and how is that benefiting you?**

As long time ops leader,  I have found AmplifAIs performance enablement platform to be highly beneficial. It has helped us successfully tackle obstacles we've encountered for a while, such as performance inconsistency, ineffective workflows and the laborious task of manually tracking performance metrics. The platforms use of AI powered actions have increased employee efficiency, leader-to-ratios and overall engagement.This has resulted in six-figure cost savings over a period of 7 months.

  ### 2. Powerful visual tool for change agents

**Rating:** 5.0/5.0 stars

**Reviewed by:** Subu G. | Director - Business Excellence and Transformation, North America, Enterprise (> 1000 emp.)

**Reviewed Date:** October 31, 2023

**What do you like best about AmplifAI?**

Features: Output in the form of dashboards, scorecards, NBA

**What do you dislike about AmplifAI?**

Just the backend configuration process, may be we can work together to simplify.

**What problems is AmplifAI solving and how is that benefiting you?**

Tracking team leader coaching and efficacy


## AmplifAI Discussions
  - [What is AmplifAI used for?](https://www.g2.com/discussions/what-is-amplifai-used-for)

- [View AmplifAI pricing details and edition comparison](https://www.g2.com/products/amplifai/reviews?filters%5Bsentiment_snippet%5D=2283748&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-14+20%3A33%3A49+-0500&secure%5Bsession_id%5D=951ddc1c-af74-4d7c-8479-dd784edee521&secure%5Btoken%5D=669ff92df41c4e5e48f02a83e60b480e4ae6016f4f6397c2483725dd17882d99&format=llm_user)

## AmplifAI Features
**Reports**
- Reports Interface
- Steps to Answer
- Graphs and Charts
- Score Cards
- Dashboards
- Customizable Reports
- Marketing Reports
- Sales Reports
- Activity Dashboard
- Interactive Reports
- Customizable Reports
- Customizable Reports
- Activity Dashboard
- Customizable Dashboard

**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Competition**
- Competition Templates
- Custom Competitions
- Team Competitions
- Simultaneous Competitions
- Competition Adjustments
- Awards and Incentives

**Quality Assurance**
- Evaluation
- Calibration
- Reports

**Workforce Management**
- Agent Availability
- Skills Management
- Shift Scheduling
- Agent Self-Service
- Mobile Access
- Service Level Agreement (SLA) Management
- Performance Management
- Queue Management
- Compliance Management
- Customer Experience Management
- Attendance Management
- Employee Management
- Time Off Management

**Reports**
- Reports Interface
- Share Reports
- Steps to Answer

**Generative AI**
- Generative AI

**Agentic AI - Sales Performance Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Incentives**
- Badges
- Triggers
- Commission Calculator
- Leaderboards

**Engagement**
- Feedback
- Dashboards
- Training
- Activity Dashboard

**Administration**
- Automation
- Productivity Analysis
- Dashboards
- Labor Forecasting
- Intraday Management
- Quality Management

**Visualization**
- Graphs and Charts
- Score Cards
- Dashboards
- Formats
- Mobile Dashboards
- Public Dashboards
- Private Dashboards

**Agentic AI - Sales Gamification**
- Autonomous Task Execution

**Additional Functionality**
- Performance Metrics
- Leave Tracking
- Call Monitoring
- AI Copilot
- For Call Centers
- Employee Time Tracking
- Third-Party Integrations
- Generative AI
- Activity Monitoring
- Reporting/Analytics
- API
- Call Recording
- Approval Process Control
- Skills Tracking
- Activity Tracking
- Variable Workforce
- Employee Coaching Tools
- Employee Database
- Online Time Clock
- Agent Interface

**Integrations**
- CRM Integration
- Social Collaboration Integration
- TV Streaming

**Personalization**
- Profiles
- Custom Reports
- Dashboards
- Goal Setting/Tracking
- Sales Reports
- Incentive Management

**Performance**
- Third-Party Integrations
- Compliance

**Data Updates**
- Historical Snapshots
- Real-Time Updating

**Platform**
- Reporting
- User, Role, and Access Management
- Enterprise Scalability
- Data Import & Export Tools
- Performance and Reliability

**Administrative**
- Third-Party Integrations
- Employee Structure
- Behavior Monitoring

**Collaboration**
- Sharing
- Co-Editing
- Devices

**Generative AI**
- Call Routing
- Generative AI

**Additional Functionality**
- Generative AI
- Gamification
- Real-Time Updates
- Employee Reward Programs
- Employee Management
- Ongoing Performance Tracking
- Benchmarking
- Commission Management
- For Sales Teams/Organizations
- Performance Metrics
- Sales Planning
- Single Sign On
- Performance Management
- Forecasting
- Quota Planning
- Accounting
- Workflow Management
- Compliance Management
- User Management
- Rewards Points
- Organizational Charting
- AI Copilot
- Access Controls/Permissions
- Customizable Branding
- Milestone Tracking
- Territory Management
- Performance Appraisal
- Calendar Management
- Alerts/Notifications
- Sales Onboarding & Training
- Employee Recognition
- Reporting/Analytics
- Ratings/Reviews
- API
- Feedback Management
- Training Management
- Goal Management
- Assignment Management
- Lead Scoring
- Search/Filter
- Electronic Signature
- Collaboration Tools
- Kanban Board
- Email Management
- Commenting/Notes
- Data Import/Export
- Prospecting Tools
- Interaction Tracking
- Product Catalog
- Live Chat
- Sales Pipeline Management
- Appointment Scheduling
- Email Templates
- Event Triggered Actions
- Transfers/Routing
- Activity/News Feed
- Lead Management
- Revenue Management
- Document Management
- Task Management
- File Sharing
- Mobile Access
- Reminders
- Mobile App
- Call Logging
- Workflow Automation

**Additional Functionality**
- Customer Journey Mapping
- Employee Coaching Tools
- Queue Management
- Sentiment Analysis
- Call Monitoring
- Quality Management
- Customer Surveys
- Agent Interface
- Knowledge Base Management
- Collaboration Tools
- Leaderboards
- Employee Reward Programs
- Workforce Management
- Reporting/Analytics
- Customer Experience Management
- Predictive Dialer
- Video Conferencing
- Multi-Channel Communication
- KPI Monitoring
- AI Copilot
- Feedback Management
- IVR
- Contact Management
- Multiple Scoring Models
- Real-Time Updates
- Interaction Tracking
- Call Recording
- AI/Machine Learning
- Screen Recording
- Workflow Automation

**Self Service **
- Calculated Fields
- Data Column Filtering
- Data Discovery
- Collaboration / Workflow
- Automodeling
- Natural Language Search
- Visual Discovery
- Data Blending
- Data Blending

**Advanced Analytics**
- Predictive Analytics
- Data Visualization
- Big Data Services
- Real-Time Analytics
- Reporting/Analytics
- Real-Time Analytics
- Reporting/Analytics
- Visual Analytics

**Building Reports**
- Data Transformation
- Data Modeling
- WYSIWYG Report Design
- Integration APIs
- Real-Time Data
- Real-Time Data
- Third-Party Integrations
- Third-Party Integrations

**Employee Features**
- User Profiles
- Notifications
- Mobile

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Breadth of Partner Applications
- Mobile Access
- Metadata Management

**Data Updates**
- Historical Snapshots
- Real-Time Updating
- Scheduled/Automated Reports
- Customizable Reports
- Predictive Analytics
- Data Management
- Real-Time Data

**Additional Functionality**
- Customizable Branding
- Natural Language Processing
- Data Extraction
- AI Copilot
- Ad hoc Reporting
- Real-Time Reporting
- Publishing/Sharing
- Collaboration Tools
- Strategic Planning
- Self Service Data Preparation
- Trend Analysis
- Text Analysis
- Real-Time Monitoring
- Data Synchronization
- Widgets
- Benchmarking
- Performance Metrics
- Data Mapping
- Generative AI
- Trend/Problem Indicators
- Customizable Templates
- Access Controls/Permissions
- Data Import/Export
- Profitability Analysis
- OLAP
- Alerts/Notifications
- Search/Filter
- Drag & Drop
- Data Connectors
- Multiple Data Sources
- Key Performance Indicators
- Dashboard Creation
- Role-Based Permissions
- Data Mining
- Forecasting
- Ad hoc Query

**Additional Functionality**
- KPI Monitoring
- Secure Data Storage
- Multiple Data Sources
- Data Visualization
- Single Sign On
- Natural Language Search
- Search/Filter
- Alerts/Notifications
- AI Copilot
- Real-Time Notifications
- Collaboration Tools
- Widgets
- Performance Metrics
- Ad hoc Reporting
- Activity Tracking
- Reporting/Analytics
- Customizable Branding
- Data Aggregation
- Dashboard Creation
- Data Connectors
- Customizable Templates
- Data Synchronization
- API
- Forecasting
- Interactive Elements
- Single Page View
- Data Import/Export
- Drag & Drop
- Access Controls/Permissions
- Trend Analysis
- Workflow Management
- Third-Party Integrations
- Functions/Calculations
- Historical Reporting
- Data Capture and Transfer
- Visual Discovery
- Real-Time Updates
- Real-Time Reporting
- Data Mapping
- Relational Display
- Visual Analytics
- OLAP
- Ad hoc Query
- Reporting & Statistics

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