Fax.Plus Reviews & Product Details

I didn't like it at all. If anything, maybe the interface which is minimal. and not sufficient. Review collected by and hosted on G2.com.

I switched to Fax.Plus expecting a reliable business fax service, but it turned out to be one of the most frustrating software experiences I’ve had.

Our law firm primarily faxes documents to the IRS and other government agencies. With our previous provider, these transmissions generally went through on the first attempt. With Fax.Plus, first attempts frequently failed, requiring us to resend the same fax multiple times before it would finally go through.

When I contacted support, the response was essentially that IRS fax lines are busy and that I should send faxes during off-peak hours, break documents into smaller batches, wait between retries, or enable automatic retries. None of those are realistic solutions for a professional office handling time-sensitive tax filings during normal business hours. A fax service should reliably handle standard business use cases—not require customers to reorganize their workflow around its limitations.

Even worse, enabling auto-retry simply consumed additional pages from our monthly allotment while repeatedly attempting the same failed transmission. That shifts the cost of the product’s reliability issues onto the customer.

After concluding the service wasn’t suitable for our practice, I requested cancellation and a prorated refund shortly after signing up. Despite acknowledging that engineering would investigate the issue, the company refused any prorated refund because of its annual subscription policy.

Support representatives were polite, but the outcome was disappointing: practical concerns were met with generic troubleshooting advice instead of a meaningful solution, and the company stood behind its refund policy despite unresolved reliability issues.

If your business depends on dependable fax delivery—especially to government agencies where failed transmissions can have serious consequences—I cannot recommend Fax.Plus. Review collected by and hosted on G2.com.

The simplicity and accuracy of the service. Review collected by and hosted on G2.com.

The price for it the service. Other than that it’s great. Review collected by and hosted on G2.com.

I don’t send a lot of faxes, but I have to have a fax line. This is the perfect solution. It is affordable and well supported. Review collected by and hosted on G2.com.

They are really no downsides. now that I have added the Claude connector it’s quick. Review collected by and hosted on G2.com.

Ease of APIs and integration

Quick support

Documentation

Self serve portal Review collected by and hosted on G2.com.

Nothing as such as of now to dislike about fax.plus. Review collected by and hosted on G2.com.

FaxPlus is a great service to send faxes Review collected by and hosted on G2.com.

Nothing to complain about—every FaxPlus feature is amazing. Review collected by and hosted on G2.com.

Ease of setup and use. The basic subscription tier was adequate for my needs until I found out that it was not HIPAA-compliant. Review collected by and hosted on G2.com.

Not HIPAA compliant at the basic subscription tier. Other, more affordable options exist. The basic monthly subscription rate was adequate for my needs until I discovered that it was not HIPAA compliant and that I works need to subscribe at a much higher tier than I needed just to get HIPAA compliance. This felt like an unnecessary coat to party for features and functions that I find want is need in order to get into, pretty essential inner. Review collected by and hosted on G2.com.

easy to use, affordable, site was easy to navigate Review collected by and hosted on G2.com.

n/a - i did not have any issues with fax plus Review collected by and hosted on G2.com.

Its ease of use - it is intuitive to move around and find what you need. Customer support is also helpful. Review collected by and hosted on G2.com.

I'd like to have templated cover pages, maybe there are I am not seeing. The count of pages are not actually "pages." Review collected by and hosted on G2.com.

It does what it is supposed to do, support is great Review collected by and hosted on G2.com.

Getting users over from personal accounts Review collected by and hosted on G2.com.

Very easy to use and the Customer Service was great! Review collected by and hosted on G2.com.

You have to use email to contact someone in customer service rather than a phone call but the email replies are always very prompt and helpful. Review collected by and hosted on G2.com.