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# Fax.Plus vs HelloFax Comparison - What are their main differences?

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](/compare/alohi-fax-plus/hellofax/export.csv)

Fax.PlusHelloFax[+ Add Product](#)

Reviews

**Fax.Plus** [

4.6/5(60)

](https://www.g2.com/products/alohi-fax-plus/reviews#reviews)

**HelloFax** [

4.5/5(57)

](https://www.g2.com/products/hellofax/reviews#reviews)

Pricing

**Fax.Plus**
 **Free** · Free

**HelloFax**
Free Trial

**$0** · Free

**Pricing Insights**
from reviews

Time to Implement

**Fax.Plus**
1 month

Based on 10 responses

**HelloFax**
\<1 monthFaster

Based on 8 responses

Return on Investment

**Fax.Plus**
7 months

Based on 10 responses

**HelloFax**
Not enough reviews yet

Perceived Cost

**Fax.Plus**
$$$$$

**HelloFax**
$$$$$

Average Discount

**Fax.Plus**
6%

**HelloFax**
Not enough reviews yet

Pros & Cons

**Fax.Plus**
[
Faxing Services (15)
](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338536&qs=pros-and-cons#reviews)[
Ease of Use (13)
](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338503&qs=pros-and-cons#reviews)[
Expensive (5)
](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338729&qs=pros-and-cons#reviews)[
Fax Issues (4)
](https://www.g2.com/products/alohi-fax-plus/reviews?filters%5Bsentiment_snippet%5D=1338294&qs=pros-and-cons#reviews)

**HelloFax**
Not enough data

Integrations

**Fax.Plus**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image")

Outlook

](https://www.g2.com/products/microsoft-outlook/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89403f91f420a370f25b6800af702d70/microsoft-word.png "Product Avatar Image")

Microsoft Word

](https://www.g2.com/products/microsoft-word/reviews)[
View all
](https://www.g2.com/products/alohi-fax-plus/integrations)

**HelloFax**
Not enough data

Screenshots

**Fax.Plus**
 ![Fax.Plus screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/106558/enterprise-online-fax.jpg)

**HelloFax**
No screenshot available

Ratings

Meets Requirements

**Fax.Plus**

9.4

9.454

**HelloFax**

9.1

9.146

Ease of Use

**Fax.Plus**

9.6

9.658

**HelloFax**

9.3

9.347

Ease of Setup

**Fax.Plus**

9.3

9.353

**HelloFax**

8.6

8.612

Ease of Admin

**Fax.Plus**

9.1

9.120

**HelloFax**

8.5

8.513

Quality of Support

**Fax.Plus**

9.2

9.246

**HelloFax**

8.1

8.138

Has the product been a good partner in doing business?

**Fax.Plus**

9.3

9.321

**HelloFax**

8.6

8.613

Product Direction (% positive)

**Fax.Plus**

8.1

8.155

**HelloFax**

8.0

8.046

Features

Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

7.7

47

9.2

23

Documents

Editing

7.3

42

8.1(won by 0.8)

12

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Document Signature 

7.1

42

9.6(won by 2.5)

13

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Storage

8.3

43

8.4(won by 0.1)

15

Fax to Email

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Agentic AI - Online Fax

Autonomous Task Execution

5.8(won by default)

6

Not enough data

Cross-system Integration

6.4(won by default)

6

Not enough data

Active Directory Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Sending

Fax Number

8.6

45

9.6(won by 1.0)

20

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Existing Numbers

7.9

42

9.7(won by 1.8)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Cross-Platform Sending

8.4

45

9.2(won by 0.8)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Unlimited Sending

7.6

43

9.2(won by 1.6)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Contact Management

8.6

44

9.1(won by 0.5)

16

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Alerts

8.8

43

9.5(won by 0.7)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Print Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Invoice Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Email to Fax

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Additional Functionality

Full Text Search

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Delivery Tracking

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

FoIP

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Whitelisting/Blacklisting

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Document Templates

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Electronic Faxes

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Show 1 feature category with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Fax.Plus](https://images.g2crowd.com/uploads/product/hd_favicon/f8c9ae6f1946dc5d5bc2563b141fb6e4/fax-plus-fax-plus.svg "Fax.Plus")](https://www.g2.com/products/alohi-fax-plus/reviews)

Fax.Plus

Small-Business(50 or fewer emp.)

76.7%

Mid-Market(51-1000 emp.)

23.3%

Enterprise(\> 1000 emp.)

0%

[![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")](https://www.g2.com/products/hellofax/reviews)

HelloFax

Small-Business(50 or fewer emp.)

44.6%

Mid-Market(51-1000 emp.)

39.3%

Enterprise(\> 1000 emp.)

16.1%

Small-Business

(50 or fewer emp.)

76.7%

44.6%

Mid-Market

(51-1000 emp.)

23.3%

39.3%

Enterprise

(\> 1000 emp.)

0%

16.1%

Reviewers' Industry

[![Fax.Plus](https://images.g2crowd.com/uploads/product/hd_favicon/f8c9ae6f1946dc5d5bc2563b141fb6e4/fax-plus-fax-plus.svg "Fax.Plus")](https://www.g2.com/products/alohi-fax-plus/reviews)
Fax.Plus

Health, Wellness and Fitness

10.0%

Hospital & Health Care

10.0%

Accounting

6.7%

Computer Software

5.0%

Information Technology and Services

5.0%

Other

63.3%

[![HelloFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_cd58329d7e739dd6906bc8f984a88e14/hellofax.png "HelloFax")](https://www.g2.com/products/hellofax/reviews)
HelloFax

Health, Wellness and Fitness

7.1%

Insurance

7.1%

Marketing and Advertising

7.1%

Telecommunications

5.4%

Computer Software

5.4%

Other

67.9%

FAQs

## Fax.Plus vs HelloFax FAQs

Generated using AI

Last updated: August 16, 2026

### What is the difference between HelloFax vs Fax.Plus?

Fax.Plus stands out over HelloFax with higher reviewer satisfaction scores for both setup and support, and a stronger all-time reviewer-cited strength in ease of use.

| | [HelloFax](https://www.g2.com/products/hellofax/reviews) | [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.5/5 (57 reviews) | 4.6/5 (60 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 8.6 | 9.3 |
| Quality of Support score | 8.1 | 9.2 |
| Top Reviewer-Cited Strength | Simple online faxing | Ease of use (13 all-time mentions) |

### How do the pricing models of HelloFax and Fax.Plus compare?

Fax.Plus is rated higher for value, with a stronger Price/Cost satisfaction score than HelloFax.

- **HelloFax:** Reviewers describe HelloFax as competitively priced and affordable for online faxing, but some mention that it can be more expensive than alternatives for higher usage.
- **Fax.Plus:** Recent reviews highlight Fax.Plus as affordable and cost-effective, with several reviewers citing satisfaction with its pricing for both occasional and regular faxing needs.

### What are the best alternatives to HelloFax and Fax.Plus?

The top three alternatives to HelloFax and Fax.Plus are Documo, CocoFax, and iFax.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5 (57 reviews) | Small-Business | Competitively priced for online faxing | Simple online faxing |
| [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) | 4.6/5 (60 reviews) | Small-Business | Affordable and cost-effective | Ease of use (13 all-time mentions) |
| [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | — |
| [CocoFax](https://www.g2.com/products/cocofax/reviews) | 4.6/5 (188 reviews) | Small-Business | — | — |
| [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5 (480 reviews) | Small-Business | — | — |

### Which Online Fax features should I prioritize when comparing HelloFax and Fax.Plus?

Buyers comparing HelloFax and Fax.Plus should prioritize Ease of Use, Ease of Setup, Quality of Support, Meets Requirements, and Fax Number.

- **Ease of Use:** HelloFax scores 9.3, Fax.Plus scores 9.6.
- **Ease of Setup:** HelloFax scores 8.6, Fax.Plus scores 9.3.
- **Quality of Support:** HelloFax scores 8.1, Fax.Plus scores 9.2.
- **Meets Requirements:** HelloFax scores 9.1, Fax.Plus scores 9.4.
- **Fax Number:** Fax Number is the most frequently mentioned feature across both products' reviews.

### What are the pros and cons of HelloFax vs Fax.Plus?

Fax.Plus is strongest in ease of use and support, while HelloFax is praised for its simplicity and affordability.

- **HelloFax strengths:** Reviewers highlight simple online faxing, competitive pricing, and easy setup.
- **HelloFax trade-offs:** Some reviewers note fewer advanced features compared to other platforms and mention limited mobile capabilities.
- **Fax.Plus strengths:** Ease of use (13 all-time mentions), helpful customer support (6 all-time mentions), affordability (5 all-time mentions), and reliability (5 all-time mentions).
- **Fax.Plus trade-offs:** Reviewers mention higher cost for advanced features (5 all-time mentions), occasional fax transmission issues (4 all-time mentions), and limitations in bulk faxing or document editing (3 all-time mentions).

### Is HelloFax or Fax.Plus better for small businesses?

Fax.Plus is the better fit for small businesses, with higher satisfaction scores and strong small-business reviewer sentiment.

- **HelloFax:** Largest segment is Small-Business, with reviewers citing ease of use and affordability for occasional faxing needs.
- **Fax.Plus:** Largest segment is Small-Business, with reviewers consistently praising ease of setup, intuitive interface, and strong support for small business workflows.

### Which Online Fax platform has better integrations?

Reviewer sentiment shows parity between HelloFax and Fax.Plus for integrations, with no clear leader.

- **HelloFax:** Reviewers mention integration with Google Drive and email, but no all-time mention counts are available.
- **Fax.Plus:** Reviewers cite integration with proprietary software and Outlook, but no all-time mention counts are available.

### How do HelloFax and Fax.Plus compare on customer support?

Fax.Plus outperforms HelloFax on Quality of Support by a material margin of 1.1 points (9.2 vs 8.1).

- **HelloFax:** Reviewers describe support as generally responsive, but some mention limited contact options and slower resolution for billing or account issues.
- **Fax.Plus:** Reviewers consistently praise helpful and prompt customer support, with 6 all-time mentions for customer support and multiple recent reviews highlighting fast responses and effective problem resolution.

### Which is easier to implement, HelloFax or Fax.Plus?

Fax.Plus leads HelloFax on Ease of Setup by 0.7 points (9.3 vs 8.6), a material difference.

- **HelloFax:** Reviewers describe setup as quick and straightforward, with minimal training required and easy user onboarding.
- **Fax.Plus:** Reviewers highlight very easy setup, fast implementation, and simple number porting, with multiple recent reviews citing intuitive onboarding and SSO integration for rapid deployment.

### Which product has better Fax Number?

Fax Number is the most frequently mentioned feature across both HelloFax and Fax.Plus reviews, with both products supporting strong fax number capabilities.

- **HelloFax:** Reviewers frequently mention the ability to obtain and use a dedicated fax number, with positive sentiment around fax number management and notifications.
- **Fax.Plus:** Reviewers highlight reliable fax number assignment, local area code options, and the ability to retain or port existing fax numbers, with multiple recent reviews citing satisfaction with fax number features.

Alternatives

**Fax.Plus Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax")

[
CocoFax
](/products/cocofax/reviews)

 ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX")

[
RingEX
](/products/ringex/reviews)

**HelloFax Alternatives**

 ![Documo](https://images.g2crowd.com/uploads/product/hd_favicon/6fdf283368023f62320038f096816c9c/documo.svg "Documo")

[
Documo
](/products/documo/reviews)

 ![CocoFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_edbe92b4049fb44cf5d5f49057908b7f/cocofax.png "CocoFax")

[
CocoFax
](/products/cocofax/reviews)

 ![iFax](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_28ad0ea059a00eacf4b949663a5f5360/ifax.png "iFax")

[
iFax
](/products/ifax/reviews)

 ![OpenText Core Fax](https://images.g2crowd.com/uploads/product/hd_favicon/40d4df99af2880df337ea130d55989b9/opentext-core-fax.svg "OpenText Core Fax")

[
OpenText Core Fax
](/products/opentext-core-fax/reviews)

## Fax.Plus vs HelloFax

When assessing the two solutions, reviewers found Fax.Plus easier to use, set up, and administer. Reviewers also preferred doing business with Fax.Plus overall.

- Reviewers felt that Fax.Plus meets the needs of their business better than HelloFax.
- When comparing quality of ongoing product support, reviewers felt that Fax.Plus is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Fax.Plus over HelloFax.