--- title: AlertOps Reviews meta\_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 155 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AlertOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [(3 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AlertOps ##### 1. Alert Management Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "AlertOps has been a great solution to our On-Call alarm management and routing." What do you like about AlertOps? The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features hav ##### 2. Customer Support Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ##### 3. Team Collaboration Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you like about AlertOps? Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br ##### 4. Alerting System Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you like about AlertOps? We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af ##### 5. Customer Satisfaction Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ### 5 Cons or Disadvantages of AlertOps ##### 1. Scheduling Issues Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [ See 3 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you dislike about AlertOps? It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you dislike about AlertOps? Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end ##### 2. Complexity Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 3.5/5 "Director" What do you dislike about AlertOps? Sometimes the interface is a bit complex. ##### 3. Complex UI Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe S.") GS Gabe S. Small-Business (50 or fewer emp.) 5.0/5 "AlertOps is excellent" What do you dislike about AlertOps? There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver ##### 4. Delays Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) See Related User Reviews ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you dislike about AlertOps? We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar ##### 5. Distracting Design Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for on-call employees" What do you dislike about AlertOps? The user interface is a little clunky and could be improved. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ View All Alternatives ](https://www.g2.com/products/alertops/competitors/alternatives) SC Scott C. Mid-Market (51-1000 emp.) 5/23/2023 "Excellent App" 5/5 What do you like best about AlertOps? It works every time. I have never once had an issue. This app keeps everyone accountable. Review collected by and hosted on G2.com. What do you dislike about AlertOps? I wish the font size and color was adjustable. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Its solving the time between notification and action issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MK Matt K. Tools and Security Manager Small-Business (50 or fewer emp.) 9/16/2022 "AlertOps Is the On-Call Service You Are Looking For" 5/5 What do you like best about AlertOps? \* Connectwise integration is top notch! Two way integration so we can close or assign tickets directly from AlertOps app \* Alerting options are highly customizable. Whether you have one tech on call or need a clear escalation path for alerts, AlertOps has you covered! \* Support and onboarding techs are amazing! Our onboarding tech listened to our needs and helped design a system that does what we want. Whenever we've had a question or problem, support has responded quickly and knowledgeably. Review collected by and hosted on G2.com. What do you dislike about AlertOps? It's really hard to think of downsides for AlertOps. If I had to pick something, I think the MS Teams integration could be more robust. As it stands, the customization options for that integration are limited. So sometimes our Teams channel gets overrun with AlertOps chatter. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We were using an email to SMS system to alert our OnCall techs, and it just wasn't working consistently. Sometimes cell carriers would block the incoming message, so we would miss important alerts. AlertOps gives us confidence that when a partner calls in after hours, we are going to get that alert. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JK Joseph K. Small-Business (50 or fewer emp.) 2/22/2023 "Easy & Efficient" 5/5 What do you like best about AlertOps? I don't have to have my work computer constantly fired up and I can live my life while on "alert" for the after hours or emergency service tickets! Review collected by and hosted on G2.com. What do you dislike about AlertOps? Not really too much to dislike! I like the product! Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? When our HQ is down for the weekend, Alert Ops fills in the gaps of the Human component. We don't need 3 peeps sitting in front of a computer. Alert Ops notifies us! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TB Tanner B. Voice Engineer Small-Business (50 or fewer emp.) 1/16/2023 "Increased Efficiency" 5/5 What do you like best about AlertOps? AlertOps keeps our staff on top of after-hours emergencies and alerts. With multiple alert options, our team can always assist our clients' needs no matter the time! Review collected by and hosted on G2.com. What do you dislike about AlertOps? With our current implementation, we are unable to see other teams' schedules and viewing your next on-call slot can be a little clunky with the current calendar implementation. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Our team used to struggle with after-hours calls being missed. With AlertOps, a team member is alerted in several ways, preventing calls from slipping through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RS Rob S. Small-Business (50 or fewer emp.) 2/13/2023 "Solid on-call management app for an MSP" 4.5/5 What do you like best about AlertOps? The platform is incredibly flexible and allows for various integration and calendar/scheduling needs. We had been using PagerDuty and found AlertOps to be much more flexible. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Because of its complexity, its configuration and options can be overwhelming at the start. Their documentation and support is top notch though so we were over any hurdles in short order. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We were using PagerDuty and had to change our processes in order to work within their platform. With AlertOps we were able to integrate into our ticketing system better than PagerDuty could and use the processes and procedures our team had designed for our internal needs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 5/23/2023 "Great solution for on call team" 4.5/5 What do you like best about AlertOps? It was very simple to setup on call schedules. Integration with connectwise was great and auto generated tickets for my team. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The connectwise integration is a bit complicated. Substituting on call techs can be challenging without messing up the schedule. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? After hours on call alerting for emergency calls from clients. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AP Andrew P. Small-Business (50 or fewer emp.) 2/23/2023 "Works as advertised I think" 2.5/5 What do you like best about AlertOps? It has multiple ways to notify me in case I miss the first opportunity Review collected by and hosted on G2.com. What do you dislike about AlertOps? I am required to use it for work by my employer Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? When we get tickets in the middle of the night, it wakes me up. Not sure that's a benefit to me, but it seems to be a benefit to my employer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Brandon B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon B.") BB Brandon B. VP of Operations Small-Business (50 or fewer emp.) 8/10/2022 "AlertOps gets critical alerts out to your service team 24/7" 5/5 What do you like best about AlertOps? The web interface and mobile app are easy to use and intuitive. Service and support is also great. They worked with us through the implementation to get all of the integrations working that we needed and didn't just point us to a KB article and leave us to figure it out on our own. The few times we've needed support, we've gotten someone who knows the system thoroughly. They even helped us implement a more complex, nested on-call rotation after the initial deployment at no extra charge. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The only weakness I've come across is in the reporting. There are some report views in the system but it would be great if there were the ability to write custom reports or maybe more built-in reports. When I brought this up, one of the managers scheduled a call with me and asked for my input that he could take back to the developers to get on the roadmap, so maybe these are coming soon. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps provides the ability for other monitoring systems, like StatusCake or Connectwise Automate to notify our on-call technician (or their backup, or their manager) when a critical down situation is detected. As long as we build our schedule and have everyone's contact information in, AlertOps does the rest. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. System Engineer Small-Business (50 or fewer emp.) 2/5/2023 "Good for a Small to Medium business MSP." 4/5 What do you like best about AlertOps? Multiple forms of communication to allow you to be properly informed. Schedule in the app as well as ticket information. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Application looks a bit clunky and has had some crash issues on my iPhone. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Allows On-Call techs to receive alerts regarding critical infrastructure and allow us to respond appropriay. Assist weekend technicians. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JH Jason H. NOC Engineer Small-Business (50 or fewer emp.) 9/2/2022 "AlertOps Review" 4/5 What do you like best about AlertOps? I like the notification options available (email, text, push notification), and I also like how intuitive the web portal and mobile app are to navigate. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The main thing I would like improved is some sort of recording of a user's phone number immediately when they call. As it stands now, if a user calls and hangs up without leaving a voicemail or I answer and there's some sort of call connection problem and I can't hear them, I have no way of checking what number they called from and calling them back. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We use AlertOps for our after-hours on-call rotation and it has been effective in alerting us quickly when a high priority issue has occurred during off hours and requires the attention of a technical resource. Review collected by and hosted on G2.com. 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