--- title: AlertOps Reviews meta_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 155 scale: '5' date_modified: '2026-10-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

AlertOps Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly. (6 mentions)
Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process. (6 mentions)
Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency. (6 mentions)
Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation. (5 mentions)
Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup. (5 mentions)
Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team. (3 mentions)
Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps. (1 mentions)
Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation. (1 mentions)
Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling. (1 mentions)
Users find the distracting design of AlertOps hampers usability and detracts from their overall experience. (1 mentions)

5 Pros or Advantages of AlertOps

1. Alert Management
Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly.
See 6 mentions

See Related User Reviews

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps has been a great solution to our On-Call alarm management and routing."

What do you like about AlertOps?

The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have

2. Customer Support
Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process.
See 6 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

3. Team Collaboration
Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency.
See 6 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Have had nothing but great experiences with AlertOps"

What do you like about AlertOps?

Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br

4. Alerting System
Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation.
See 5 mentions

See Related User Reviews

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

Justin C.
JC

Justin C.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Tool with an Excellent team!"

What do you like about AlertOps?

We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af

5. Customer Satisfaction
Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup.
See 5 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

5 Cons or Disadvantages of AlertOps

1. Scheduling Issues
Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team.
See 3 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you dislike about AlertOps?

It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Have had nothing but great experiences with AlertOps"

What do you dislike about AlertOps?

Adding and removing people sometimes could be a bit daunting. The calendar live updates itself and if you lose track of what you were doing, it could

2. Complexity
Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Director"

What do you dislike about AlertOps?

Sometimes the interface is a bit complex.

3. Complex UI
Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation.
See 1 mentions

See Related User Reviews

Gabe S.
GS

Gabe S.

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps is excellent"

What do you dislike about AlertOps?

There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver

4. Delays
Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling.
See 1 mentions

See Related User Reviews

Justin C.
JC

Justin C.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Tool with an Excellent team!"

What do you dislike about AlertOps?

We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar

5. Distracting Design
Users find the distracting design of AlertOps hampers usability and detracts from their overall experience.
See 1 mentions

See Related User Reviews

Cameron M.
CM

Cameron M.

Mid-Market (51-1000 emp.)

4.0/5

"Great solution for on-call employees"

What do you dislike about AlertOps?

The user interface is a little clunky and could be improved.

Top-Rated Alternatives

PagerDuty
PagerDuty
4.5/5(978)
xMatters
xMatters
4.5/5(798)
Opsgenie
Opsgenie
4.2/5(53)

AlertOps Reviews (155)

Reviews

AlertOps Reviews (155)

4.7
155 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"AlertOps"
5/5
What do you like best about AlertOps?

We moved to AlertsOps due to the integration support it had with Connectwise. It was easy to implement and use for our afterhour/emergency support. Customer support and account management team are also great. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Nothing to dislike at this time, we enjoy using AlertOps. Review collected by and hosted on G2.com.

Verified User in Outsourcing/Offshoring
AO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"AlertOps used for Helpdesk Operations"
4.5/5
What do you like best about AlertOps?

I like AlertOps' simplicity. The platform is user-friendly and they have a repository for knowledge base articles that would help you understand the platform better. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I have submitted this as feedback already, but I'd like the call recording feature to be added. This is for us in the leadership team, audit the calls for improvement purposes. Review collected by and hosted on G2.com.

Henry O.
HO
Henry O.
President
Small-Business (50 or fewer emp.)
"5 stars for AlertOps!"
5/5
What do you like best about AlertOps?

AlertOps has helped us provide fast tech support to our clients around the clock with minimal expense. The integration with our existing PSA and other systems provides us with almost instant alerts about the things that actually matter. In the past we’ve experimented with other alerting systems that either gave us a lot of noise (too many alerts), or didn’t work reliably. With AlertOps, the system just works. This has given us the ability to monitor our clients systems 24x7x365 without the burden of excessive staffing. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Like any highly integrated system, occasionally there are blips where the integrations and connections needs some attention. Review collected by and hosted on G2.com.

Sharad D.
SD
Sharad D.
Mid-Market (51-1000 emp.)
"Perfect Support Notification System"
5/5
What do you like best about AlertOps?

User experience

Marketplace integrations

Advance grouping of alerts

Escalation metrics with multi-level hierarchy Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Limited outbound integrations

Little complicated to setup outbound integrations initially Review collected by and hosted on G2.com.

Kristin B.
KB
Kristin B.
Owner
Small-Business (50 or fewer emp.)
"AlertOps has helped our company be more proactive for clients"
5/5
What do you like best about AlertOps?

Seemlessly connect to our products for monitoring and alerting Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I don't have any downsides that I am aware of Review collected by and hosted on G2.com.

Graham W.
GW
Graham W.
Director of Operations
Small-Business (50 or fewer emp.)
"Game Changer"
4.5/5
What do you like best about AlertOps?

Alert ops has made a huge difference in our daily workflow. All alerts into a single pane of glass which we can monitor across our team.

Reminders when we need them, less noise when we don't. Overall super pleased. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The setup can be fairly complex and time consuming however I would say it's worth the time you put in and the alert ops support team has been very helpful. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Solid & Effective"
5/5
What do you like best about AlertOps?

Once configured, works well and is reliable. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Initial setup and configuration is non intuitive and difficult. Review collected by and hosted on G2.com.

Metin E.
ME
Metin E.
Application Support Services Specialist
Enterprise (> 1000 emp.)
"Alerts integration"
5/5
What do you like best about AlertOps?

It is very nice that it does phone escalation and the correct ordering. Assigning alerts to multiple people and notifying them sequentially Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I don't have anything negative to write here. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Very efficient!"
5/5
What do you like best about AlertOps?

Alerts are very fast and allows us to be informed on high priority issues ASAP. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I haven't used it enough to know of any faults. Review collected by and hosted on G2.com.

ME
Maurice E.
Mid-Market (51-1000 emp.)
"Never miss an important ticket"
5/5
What do you like best about AlertOps?

The system is easy to navigate and it works extremely well. After configuring what we needed, we have had no issue. It is easy to use and integrates seamlessly. Implementation was easy as the team helped EVERY step of the way. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I have not come across anything I do not like. The system has been very solid. Review collected by and hosted on G2.com.
Categories on G2
Explore More