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AlertOps Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly. (6 mentions)
Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process. (6 mentions)
Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency. (6 mentions)
Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation. (5 mentions)
Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup. (5 mentions)
Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team. (3 mentions)
Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps. (1 mentions)
Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation. (1 mentions)
Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling. (1 mentions)
Users find the distracting design of AlertOps hampers usability and detracts from their overall experience. (1 mentions)

5 Pros or Advantages of AlertOps

1. Alert Management
Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly.
See 6 mentions

See Related User Reviews

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps has been a great solution to our On-Call alarm management and routing."

What do you like about AlertOps?

The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have

2. Customer Support
Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process.
See 6 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

3. Team Collaboration
Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency.
See 6 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Have had nothing but great experiences with AlertOps"

What do you like about AlertOps?

Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br

4. Alerting System
Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation.
See 5 mentions

See Related User Reviews

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

Justin C.
JC

Justin C.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Tool with an Excellent team!"

What do you like about AlertOps?

We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af

5. Customer Satisfaction
Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup.
See 5 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

5 Cons or Disadvantages of AlertOps

1. Scheduling Issues
Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team.
See 3 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you dislike about AlertOps?

It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Have had nothing but great experiences with AlertOps"

What do you dislike about AlertOps?

Adding and removing people sometimes could be a bit daunting. The calendar live updates itself and if you lose track of what you were doing, it could

2. Complexity
Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Director"

What do you dislike about AlertOps?

Sometimes the interface is a bit complex.

3. Complex UI
Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation.
See 1 mentions

See Related User Reviews

Gabe S.
GS

Gabe S.

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps is excellent"

What do you dislike about AlertOps?

There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver

4. Delays
Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling.
See 1 mentions

See Related User Reviews

Justin C.
JC

Justin C.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Tool with an Excellent team!"

What do you dislike about AlertOps?

We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar

5. Distracting Design
Users find the distracting design of AlertOps hampers usability and detracts from their overall experience.
See 1 mentions

See Related User Reviews

Cameron M.
CM

Cameron M.

Mid-Market (51-1000 emp.)

4.0/5

"Great solution for on-call employees"

What do you dislike about AlertOps?

The user interface is a little clunky and could be improved.

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AlertOps Reviews (155)

Reviews

AlertOps Reviews (155)

4.7
155 reviews
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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Flexible and Customizable with a variety of notification options"
4/5
What do you like best about AlertOps?

The flexibility for users to choose the type of alert (email,sms, phone calls, push) and stack them in order of priority. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

If you need to troubleshoot the app and enroll for the beta version it takes at least a day for the phone to download the beta app. Review collected by and hosted on G2.com.

Ben S.
BS
Ben S.
Mid-Market (51-1000 emp.)
"Great app! Has everything you need for a modern engineering team with a maintenance portfolio"
4.5/5
What do you like best about AlertOps?

The integrations are really flexible and are connected to all the services we need. It's also really flexible in setting up shifts for different tiers of support. We use it everyday and it's been really good at getting notifications to the right people rather than having to distract the whole team. The support team are also incredibly helpful, and provide really quick support, they are also a super friendly bunch of people. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The UI can be a bit confusing from time to time, but the links to the docs are helpful and the support team are always on hand! Review collected by and hosted on G2.com.

NS
Nick S.
Sr. Security Engineer
Small-Business (50 or fewer emp.)
"AlertOps goes above and beyond. Adding integrations is simple. Ensures alerts don't get ignored."
5/5
What do you like best about AlertOps?

Ease of use, tons of ways to integrate, support Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I didn't find out about them sooner. would have implemented sooner Review collected by and hosted on G2.com.

MD
Manuel D.
ISP
Small-Business (50 or fewer emp.)
"Perfect service"
5/5
What do you like best about AlertOps?

The best service alert, the best Support. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Anything, I was able to solve all the problems that I had with other suppliers Review collected by and hosted on G2.com.

DG
Davide G.
Small-Business (50 or fewer emp.)
"The perfect tool"
5/5
What do you like best about AlertOps?

The ease of use and the amount of pre-configured integration. We were able to onboard the tool within 1-2 working days and it really simplified the management of our alarms by aggregating everything in one single dashboard. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

It could help a more detailed analytics dashboard. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
UC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Better than Pager Duty"
5/5
What do you like best about AlertOps?

The team is responsive and helps get you setup quickly. Does exactly what we needed Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

the one thing about alert ops is the pricing could be a bit better. Review collected by and hosted on G2.com.

PF
Pat F.
Mid-Market (51-1000 emp.)
"AlertOps is easy to use and responsive for support."
5/5
What do you like best about AlertOps?

The console is intuitive and simple to use, and was easy to set up. When we have had issues with more complex workflows their team has been quick to get the right people involved to help. Our account rep, Vaishali, is always fast to respond to requests and to get things done. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

If I had one request, it would be to allow us to have unlicensed accounts for users who simply manage on-call schedules without being part of them. That's more of a feature request than a 'dislike' because I don't have any of those. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Solid alternative to PagerDuty, OpsGenie etc"
4/5
What do you like best about AlertOps?

Flexible alerting system, allows us to schedule oncall in the platform and assign users to alerts. Easy to use mobile app for alerting when oncall. Simple escalation path for when alerts are not responded to right away.

It's a fairly new platform so there are some rough edges, but the dev team is very responsive. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

It's a fairly new platform so there are some rough edges. Review collected by and hosted on G2.com.

NR
Nathan R.
Infrastructure Engineer
Enterprise (> 1000 emp.)
"Very fast and intuitive to get a solution up and running quickly."
5/5
What do you like best about AlertOps?

Alert integrations make it quick and easy to set up paging solutions for critical incidents. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Alert Email customization could be a little easier. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Easy to Use"
5/5
What do you like best about AlertOps?

Schedules are easy to adjust. It integrates well with ConnectWise. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

It is somewhat difficult to adjust schedules once an employee has been terminated. I wish there was an easier way to remove a user without adjusting the entire schedule. Review collected by and hosted on G2.com.
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