--- title: AlertOps Reviews meta\_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 155 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AlertOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [(3 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AlertOps ##### 1. Alert Management Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "AlertOps has been a great solution to our On-Call alarm management and routing." What do you like about AlertOps? The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features hav ##### 2. Customer Support Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ##### 3. Team Collaboration Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you like about AlertOps? Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br ##### 4. Alerting System Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you like about AlertOps? We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af ##### 5. Customer Satisfaction Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ### 5 Cons or Disadvantages of AlertOps ##### 1. Scheduling Issues Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [ See 3 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you dislike about AlertOps? It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you dislike about AlertOps? Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end ##### 2. Complexity Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 3.5/5 "Director" What do you dislike about AlertOps? Sometimes the interface is a bit complex. ##### 3. Complex UI Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe S.") GS Gabe S. Small-Business (50 or fewer emp.) 5.0/5 "AlertOps is excellent" What do you dislike about AlertOps? There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver ##### 4. Delays Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) See Related User Reviews ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you dislike about AlertOps? We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar ##### 5. Distracting Design Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for on-call employees" What do you dislike about AlertOps? The user interface is a little clunky and could be improved. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ View All Alternatives ](https://www.g2.com/products/alertops/competitors/alternatives) ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/19/2024 "Flexible and Customizable with a variety of notification options" 4/5 What do you like best about AlertOps? The flexibility for users to choose the type of alert (email,sms, phone calls, push) and stack them in order of priority. Review collected by and hosted on G2.com. What do you dislike about AlertOps? If you need to troubleshoot the app and enroll for the beta version it takes at least a day for the phone to download the beta app. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Its solving the need for a user to monitor a phone voice mailbox after hours for user issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ben S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben S.") BS Ben S. Mid-Market (51-1000 emp.) 1/31/2024 "Great app! Has everything you need for a modern engineering team with a maintenance portfolio" 4.5/5 What do you like best about AlertOps? The integrations are really flexible and are connected to all the services we need. It's also really flexible in setting up shifts for different tiers of support. We use it everyday and it's been really good at getting notifications to the right people rather than having to distract the whole team. The support team are also incredibly helpful, and provide really quick support, they are also a super friendly bunch of people. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The UI can be a bit confusing from time to time, but the links to the docs are helpful and the support team are always on hand! Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It helps facilitate our product support process and how our engineering team interacts with our support teams. We have also set up alerts for any warnings or failures for the critical paths of our system. This allows us to be incredibly responsive and catch things before they affect our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NS Nick S. Sr. Security Engineer Small-Business (50 or fewer emp.) 7/16/2024 "AlertOps goes above and beyond. Adding integrations is simple. Ensures alerts dont get ignored." 5/5 What do you like best about AlertOps? Ease of use, tons of ways to integrate, support Review collected by and hosted on G2.com. What do you dislike about AlertOps? I didn't find out about them sooner. would have implemented sooner Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Ensures our alerts get resolved and not ignored Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MD Manuel D. ISP Small-Business (50 or fewer emp.) 7/9/2024 "Perfect service" 5/5 What do you like best about AlertOps? The best service alert, the best Support. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Anything, I was able to solve all the problems that I had with other suppliers Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Calling all superiors when they have network problems Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DG Davide G. Small-Business (50 or fewer emp.) 5/13/2024 "The perfect tool" 5/5 What do you like best about AlertOps? The ease of use and the amount of pre-configured integration. we were able to on-board the tool withint 1-2 working days and it really semplified the management of our alarms by aggregating everything in one single dashboard. Review collected by and hosted on G2.com. What do you dislike about AlertOps? It could help a more detailed analytics dashboard. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? it aggregate every monitoring tool alarms in one single pane of glass. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 8/19/2024 "Better than Pager Duty" 5/5 What do you like best about AlertOps? The team is responsive and helps get you setup quickly. Does exactly what we needed Review collected by and hosted on G2.com. What do you dislike about AlertOps? the one thing about alert ops is the pricing could be a bit better. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? alert ops helps us to receive alerts after hours in case of an emergency Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic PF Pat F. Mid-Market (51-1000 emp.) 2/12/2024 "AlertOps is easy to use and responsive for support." 5/5 What do you like best about AlertOps? The console is intuitive and simple to use, and was easy to set up. When we have had issues with more complex workflows their team has been quick to get the right people involved to help. Our account rep, Vaishali, is always fast to respond to requests and to get things done. Review collected by and hosted on G2.com. What do you dislike about AlertOps? If I had one request, it would be to allow us to have unlicensed accounts for users who simply manage on-call schedules without being part of them. That's more of a feature request than a 'dislike' because I don't have any of those. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We have three different on-call teams using AlertOps, both for immediate-answer and for voicemail response to incidents. We have had no failures and the alerts are simple enough for anyone to figure out - even at 3am. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/16/2024 "Solid alternative to PagerDuty, OpsGenie etc" 4/5 What do you like best about AlertOps? Flexible alerting system, allows us to schedule oncall in the platform and assign users to alerts. Easy to use mobile app for alerting when oncall. Simple escalation path for when alerts are not responded to right away. It's a fairly new platform so there are some rough edges, but the dev team is very responsive. Review collected by and hosted on G2.com. What do you dislike about AlertOps? It's a fairly new platform so there are some rough edges. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Daily alerts coming into support desk needed extra eyes if they weren't responded to within a specific timeframe. AlertOps allows for 2nd and 3rd tier escalation. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic NR Nathan R. Infrastructure Engineer Enterprise (\> 1000 emp.) 7/10/2024 "Very fast and intuitive to get a solution up and running quickly." 5/5 What do you like best about AlertOps? Alert integrations make it quick and easy to set up paging solutions for critical incidents. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Alert Email customization could be a little easier. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps allows us to quickly notify relevant personnel for mission critical incidents and events. It's ease of use allowed us to quicly integrate the app and bring our support teams up to speed internally. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 7/22/2024 "Easy to Use" 5/5 What do you like best about AlertOps? Schedules are easy to adjust. It integrates well with ConnectWise. Review collected by and hosted on G2.com. What do you dislike about AlertOps? It is somewhat difficutl to adjust schedules once an employee has been terminated. I wish there was an easier way to remove a user without adjusting the entire schedule. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It alerts our technicians of urgent and high priority alerts and requests. Review collected by and hosted on G2.com. 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