--- title: AlertOps Reviews meta\_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 155 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AlertOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [(3 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AlertOps ##### 1. Alert Management Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "AlertOps has been a great solution to our On-Call alarm management and routing." What do you like about AlertOps? The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features hav ##### 2. Customer Support Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ##### 3. Team Collaboration Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you like about AlertOps? Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br ##### 4. Alerting System Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you like about AlertOps? We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af ##### 5. Customer Satisfaction Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ### 5 Cons or Disadvantages of AlertOps ##### 1. Scheduling Issues Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [ See 3 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you dislike about AlertOps? It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you dislike about AlertOps? Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end ##### 2. Complexity Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 3.5/5 "Director" What do you dislike about AlertOps? Sometimes the interface is a bit complex. ##### 3. Complex UI Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe S.") GS Gabe S. Small-Business (50 or fewer emp.) 5.0/5 "AlertOps is excellent" What do you dislike about AlertOps? There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver ##### 4. Delays Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) See Related User Reviews ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you dislike about AlertOps? We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar ##### 5. Distracting Design Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for on-call employees" What do you dislike about AlertOps? The user interface is a little clunky and could be improved. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ View All Alternatives ](https://www.g2.com/products/alertops/competitors/alternatives) ![Jean-Christophe P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jean-Christophe P.") JP Jean-Christophe P. Directeur des Services Small-Business (50 or fewer emp.) 7/9/2024 "AlertOps: An Exceptional and High-Quality Solution" 5/5 What do you like best about AlertOps? The automated Incident Management : Streamlines incident detection and response with automated workflows. On-Call Scheduling : Flexible and customizable on-call schedules to ensure 24/7 coverage. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The menu are a big confusing at first look but are very easy to use when you learn to use it. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? The On-Call Scheduling is amazing. It solve all the headache we had before ! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TP Thai P. DIrector, Reactive Services Mid-Market (51-1000 emp.) 6/10/2024 "Great Service Provided by AlertOPS Team." 5/5 What do you like best about AlertOps? I like how professional and courteous the team is all around. From the techs to the sales team. Everyone has been helpful and accomdating. The tool is also relatively easy to use The Support team helps with integrations which is a great service. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Nothing as of yet. We have it rolled out in a few regions and currently in the process of getting it rolled out to all of compass Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Our After Hours support in the graveyard shift is the primary service we're using alertops for. However as we get to know the app better, we may use many of it's other services. The best is the CW Integration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CL Cameron L. Support Specialist Small-Business (50 or fewer emp.) 7/15/2024 "Alert Ops was really easy to use and very user friendly" 5/5 What do you like best about AlertOps? How user friendly it was and offered a lot with custom alerts. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Getting woken up late at night, also if I assign myself an alert and another pops through with the same messaged it should not alert me merge into the assigned alert. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We get alerted if hospital scripts are broken and we are able to go out there and fix them. We also get alerted if there downloads are failing so we are able to go out to the site and fix the downloads so everything is running smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. PC Technician Mid-Market (51-1000 emp.) 10/16/2024 "Great solution for on-call employees" 4/5 What do you like best about AlertOps? AlertOps has been a great solution for our on-call rotation, and has resulted in very happy customers due to the hasty response we give them. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The user interface is a little clunky and could be improved. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? On-call alerting for after hours support Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 11/6/2024 "Capable with some rough edges" 4/5 What do you like best about AlertOps? It's fairly straightforward to setup (and easy to get the basics done). Review collected by and hosted on G2.com. What do you dislike about AlertOps? The UX is a little rough, and some features are not well explained. For instance, when creating a new integration, the source field will change the name of the endpoint URI (and it doesn't warn you or provide any tooltips to explain the changes you're making). Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Gives us a central source to accept and filter alert messages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PG Piom G. IT ADVANCED SUPPORT ENGINEER Small-Business (50 or fewer emp.) 7/9/2024 "AlertOps is the best system in alerting!" 5/5 What do you like best about AlertOps? This helps our business greatly with up to date alerts to monitor our system. Has saved us countless times to respond to P1 tickets. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Nothing, this system is very inituative and easy to use. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It is keeping an eye on our equipment when we can't always do 24/7. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DS Damian S. Chief Technology Offices Mid-Market (51-1000 emp.) 7/26/2024 "Simpe tool, easy to use" 5/5 What do you like best about AlertOps? It's not crowded with features that are not related to Cloud Operations workflows. It's priced very fairly too. Review collected by and hosted on G2.com. What do you dislike about AlertOps? I have not run across something I dislike yet. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Cloud Ops ticket creation Incident Escalation Cloud Ops workload management Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 11/13/2024 "Director" 3.5/5 What do you like best about AlertOps? The flexibility of how one can receive alerts Review collected by and hosted on G2.com. What do you dislike about AlertOps? Sometimes the interface is a bit complex. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Notification of Critical incidents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MW Matt W. Support Engineer Small-Business (50 or fewer emp.) 8/6/2024 "Useful to keep track of important events" 5/5 What do you like best about AlertOps? Accurate and timely notifications of important events. Allows me to pass through important information. We use this to assist with on-call work. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Can sometimes be spammy when many notifications happen at the same time. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We primarily use it for on-call and allowing us to better keep track of events. Also useful to notify us of an outage during all hours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/3/2024 "AlertOps is an easy to use and configure application for our on-call needs" 5/5 What do you like best about AlertOps? This has ultimately been a set it and forget it application. We did the initial setup with the AlertOps engineers and any issues we had were promptly resolved. We haven't had any issues since we implemented it at our company. Lastly, it's very easy to make any adjusted to the on-call schedule Review collected by and hosted on G2.com. What do you dislike about AlertOps? We've had zero issues using AlertOps so far. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We use AlertOps to handle our On-Call notification system. They email and send push notifications directly to our technician's phones, follow an escalation hierarchy, and easily integrate with our ConnectWise Review collected by and hosted on G2.com. 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