--- title: AlertOps Reviews meta_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 155 scale: '5' date_modified: '2026-10-23' parent_category: name: IT Management url: https://www.g2.com/categories/it-management ---

AlertOps Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly. (6 mentions)
Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process. (6 mentions)
Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency. (6 mentions)
Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation. (5 mentions)
Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup. (5 mentions)
Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team. (3 mentions)
Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps. (1 mentions)
Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation. (1 mentions)
Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling. (1 mentions)
Users find the distracting design of AlertOps hampers usability and detracts from their overall experience. (1 mentions)

5 Pros or Advantages of AlertOps

1. Alert Management
Users value the flexibility and efficiency of AlertOps' alert management, streamlining notifications and improving the process significantly.
See 6 mentions

See Related User Reviews

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps has been a great solution to our On-Call alarm management and routing."

What do you like about AlertOps?

The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have

2. Customer Support
Users commend the responsive customer support of AlertOps, appreciating their assistance throughout the setup and integration process.
See 6 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

3. Team Collaboration
Users value the responsive team collaboration in AlertOps that enhances alert management and support efficiency.
See 6 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Have had nothing but great experiences with AlertOps"

What do you like about AlertOps?

Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br

4. Alerting System
Users praise the exceptional alerting capabilities of AlertOps, enjoying high efficiency and excellent support throughout implementation.
See 5 mentions

See Related User Reviews

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

Justin C.
JC

Justin C.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Tool with an Excellent team!"

What do you like about AlertOps?

We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af

5. Customer Satisfaction
Users value the exceptional customer support of AlertOps, appreciating their responsiveness and effective assistance in setup.
See 5 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you like about AlertOps?

The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.

LS

Laura S.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent!!"

What do you like about AlertOps?

This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now

5 Cons or Disadvantages of AlertOps

1. Scheduling Issues
Users often face scheduling issues that complicate setup and can lead to confusion and negative outcomes for the team.
See 3 mentions

See Related User Reviews

JR

Jason R.

Small-Business (50 or fewer emp.)

5.0/5

"Simplify on-call notifications with AlertOps"

What do you dislike about AlertOps?

It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Have had nothing but great experiences with AlertOps"

What do you dislike about AlertOps?

Adding and removing people sometimes could be a bit daunting. The calendar live updates itself and if you lose track of what you were doing, it could

2. Complexity
Users find the interface a bit complex, which can hinder ease of use and navigation in AlertOps.
See 1 mentions

See Related User Reviews

Verified User
E

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Director"

What do you dislike about AlertOps?

Sometimes the interface is a bit complex.

3. Complex UI
Users find the complex UI challenging, with non-intuitive functionality despite good support and documentation.
See 1 mentions

See Related User Reviews

Gabe S.
GS

Gabe S.

Small-Business (50 or fewer emp.)

5.0/5

"AlertOps is excellent"

What do you dislike about AlertOps?

There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver

4. Delays
Users experience occasional delays in the webcal feed to Outlook Calendar, which can disrupt scheduling.
See 1 mentions

See Related User Reviews

Justin C.
JC

Justin C.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent Tool with an Excellent team!"

What do you dislike about AlertOps?

We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar

5. Distracting Design
Users find the distracting design of AlertOps hampers usability and detracts from their overall experience.
See 1 mentions

See Related User Reviews

Cameron M.
CM

Cameron M.

Mid-Market (51-1000 emp.)

4.0/5

"Great solution for on-call employees"

What do you dislike about AlertOps?

The user interface is a little clunky and could be improved.

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AlertOps Reviews (155)

Reviews

AlertOps Reviews (155)

4.7
155 reviews
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Jean-Christophe P.
JP
Jean-Christophe P.
Directeur des Services
Small-Business (50 or fewer emp.)
"AlertOps: An Exceptional and High-Quality Solution"
5/5
What do you like best about AlertOps?

The automated Incident Management : Streamlines incident detection and response with automated workflows.

On-Call Scheduling : Flexible and customizable on-call schedules to ensure 24/7 coverage. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The menu are a big confusing at first look but are very easy to use when you learn to use it. Review collected by and hosted on G2.com.

TP
Thai P.
DIrector, Reactive Services
Mid-Market (51-1000 emp.)
"Great Service Provided by AlertOPS Team."
5/5
What do you like best about AlertOps?

I like how professional and courteous the team is all around. From the techs to the sales team. Everyone has been helpful and accommodating. The tool is also relatively easy to use. The Support team helps with integrations which is a great service. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Nothing as of yet. We have it rolled out in a few regions and currently in the process of getting it rolled out to all of Compass. Review collected by and hosted on G2.com.

CL
Cameron L.
Support Specialist
Small-Business (50 or fewer emp.)
"Alert Ops was really easy to use and very user friendly"
5/5
What do you like best about AlertOps?

How user friendly it was and offered a lot with custom alerts. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Getting woken up late at night, also if I assign myself an alert and another pops through with the same message it should not alert me merge into the assigned alert. Review collected by and hosted on G2.com.

Cameron M.
CM
Cameron M.
PC Technician
Mid-Market (51-1000 emp.)
"Great solution for on-call employees"
4/5
What do you like best about AlertOps?

AlertOps has been a great solution for our on-call rotation, and has resulted in very happy customers due to the hasty response we give them. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The user interface is a little clunky and could be improved. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Capable with some rough edges"
4/5
What do you like best about AlertOps?

It's fairly straightforward to setup (and easy to get the basics done). Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

The UX is a little rough, and some features are not well explained. For instance, when creating a new integration, the source field will change the name of the endpoint URI (and it doesn't warn you or provide any tooltips to explain the changes you're making). Review collected by and hosted on G2.com.

PG
Piom G.
IT ADVANCED SUPPORT ENGINEER
Small-Business (50 or fewer emp.)
"AlertOps is the best system in alerting!"
5/5
What do you like best about AlertOps?

This helps our business greatly with up to date alerts to monitor our system. Has saved us countless times to respond to P1 tickets. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Nothing, this system is very intuitive and easy to use. Review collected by and hosted on G2.com.

DS
Damian S.
Chief Technology Offices
Mid-Market (51-1000 emp.)
"Simpe tool, easy to use"
5/5
What do you like best about AlertOps?

It's not crowded with features that are not related to Cloud Operations workflows. It's priced very fairly too. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

I have not run across something I dislike yet. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Verified User in Information Technology and Services
Enterprise (> 1000 emp.)
"Director"
3.5/5
What do you like best about AlertOps?

The flexibility of how one can receive alerts Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Sometimes the interface is a bit complex. Review collected by and hosted on G2.com.

MW
Matt W.
Support Engineer
Small-Business (50 or fewer emp.)
"Useful to keep track of important events"
5/5
What do you like best about AlertOps?

Accurate and timely notifications of important events. Allows me to pass through important information. We use this to assist with on-call work. Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

Can sometimes be spammy when many notifications happen at the same time. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"AlertOps is an easy to use and configure application for our on-call needs"
5/5
What do you like best about AlertOps?

This has ultimately been a set it and forget it application. We did the initial setup with the AlertOps engineers and any issues we had were promptly resolved. We haven't had any issues since we implemented it at our company. Lastly, it's very easy to make any adjusted to the on-call schedule Review collected by and hosted on G2.com.

What do you dislike about AlertOps?

We've had zero issues using AlertOps so far. Review collected by and hosted on G2.com.
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