--- title: AlertOps Reviews meta\_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 155 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AlertOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [(3 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AlertOps ##### 1. Alert Management Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "AlertOps has been a great solution to our On-Call alarm management and routing." What do you like about AlertOps? The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features hav ##### 2. Customer Support Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ##### 3. Team Collaboration Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you like about AlertOps? Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br ##### 4. Alerting System Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you like about AlertOps? We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af ##### 5. Customer Satisfaction Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ### 5 Cons or Disadvantages of AlertOps ##### 1. Scheduling Issues Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [ See 3 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you dislike about AlertOps? It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you dislike about AlertOps? Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end ##### 2. Complexity Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 3.5/5 "Director" What do you dislike about AlertOps? Sometimes the interface is a bit complex. ##### 3. Complex UI Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe S.") GS Gabe S. Small-Business (50 or fewer emp.) 5.0/5 "AlertOps is excellent" What do you dislike about AlertOps? There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver ##### 4. Delays Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) See Related User Reviews ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you dislike about AlertOps? We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar ##### 5. Distracting Design Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for on-call employees" What do you dislike about AlertOps? The user interface is a little clunky and could be improved. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ View All Alternatives ](https://www.g2.com/products/alertops/competitors/alternatives) MB Murdoc B. IT Engineer 2 Small-Business (50 or fewer emp.) 8/6/2024 "Great for oncall" 5/5 What do you like best about AlertOps? You can set customized ring tones for the alerts, and easily assign resources and close out the alerts. We use this for all of our on-call engineers. Review collected by and hosted on G2.com. What do you dislike about AlertOps? There are sometimes menu issues and selected alerts are not shown in the "my alerts" section. Refreshing, or going into all alerts seems to have the alert show up though. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We previously had about 7 systems that we needed to check for outages, and incidents. We have consolidated all of those sources into one spot on a cell phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") AI Verified User in Information Services Small-Business (50 or fewer emp.) 7/21/2024 "Excellent Overall Solution" 5/5 What do you like best about AlertOps? My experience to date with AlertOps has been nothing but positive. The ease of use and functionality of the platform is significantly superior to the solution we previously used. A new solution can be dauting to fully understand but the support provided to bring us up to speed has been excellent to date. Considering the additional functionality now available to us over our previous solution, the detailed documentation is well appreciated but it was hardly required at all to stand up a basic solution. Integration to ConnectWise Manage was straightforward and only required minimal fine tuning. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Not so much a downside but the platform provides a significantly increased leve; of functionality that will require a significant amount of research to fully leverage. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? A simple to use, relaible alerting function Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Luis C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luis C.") LC Luis C. System Engineer Small-Business (50 or fewer emp.) 7/10/2024 "Good program but needs improvement on filtering" 4/5 What do you like best about AlertOps? It works well, we haven't had any issues from the system itself. If you can get it to route properly it will be consistent. Customer Support has good response time. Overall a good program that just requires more updates. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The filtering for the alerting isn't great and needs more work and improvement rather than having to recreate work for no reason. Especially since pricing can restrict how many filters you utilize. This restricts implementation and makes it more difficult to do the integration as well. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It resolves our issue with handling our on-call alerting and routing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LY Lom Y. Desktop Engineer Small-Business (50 or fewer emp.) 7/27/2024 "This application made responding to tickets easier" 5/5 What do you like best about AlertOps? The application on the phone is quick and accurate. It makes it so easy to address tickets in real time. I get the alerts the moment they're sent in which reduces the amount of delay the customers experience. There's also a dashboard for me to keep track of tickets I haven't addressed so I don't miss one. Review collected by and hosted on G2.com. What do you dislike about AlertOps? I wish their messages captured more information from the ticket. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It supports with responding to tickets at a faster speed and eliminates chances of missing tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JH Jacob H. Enterprise (\> 1000 emp.) 5/3/2024 "Set it and forget it!" 4.5/5 What do you like best about AlertOps? The recurring schedule and escalations. I haven't had to edit that in a very long time. It's also very, very, very easy to set yourself as OOO during your on-call schedule and have someone cover. One of the simplest and easy to use tools we have used. We use this with ConnectWise and it's nice to have it integrate pretty easily with who is assigned the alert, etc. Review collected by and hosted on G2.com. What do you dislike about AlertOps? It's not that big of a gripe, because we were able to figure it out, but the escalation settings can be a little confusing. I think this is because our unique escalation and the requirement to notify the "managers" "forever". Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We use AlertOps for On-Call Scheduling. Both for after hours calls and terminations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Rahul D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rahul D.") RD Rahul D. Mid-Market (51-1000 emp.) 4/23/2024 "Alert ops review for alerting system by oncalls" 5/5 What do you like best about AlertOps? We have a roaster system for working shifts. It is useful for us to notify who are on call and make it convenient that we donot miss on high priority issues. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Sometimes I have observed that, the alerting call does not accepts the notified annotations (numbers on mobile keypad). We need to press them multiple times to accept the assignment. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We have a roaster system of responding to alerts. We are using this to react to high use case issues. The oncall person gets notified for the same, which helps him he/she does not miss on any issues. It also summarizes the type of issue which we are facing, which help us understand its priority on call itself. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CR Chris R. Engineering Manager Small-Business (50 or fewer emp.) 7/9/2024 "Do on-call/standby the right way" 5/5 What do you like best about AlertOps? Everything is streamlined and it adds in so much automation. If you're stuck doing things manually to manage your call rotation this is what you need. Support is great as well. We've found it's reduced false positives/less critical events. I wouldn't call integration easy but support was on the ball to get us going. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The setup was a bit challenging and we did have to work with support. But the amount of customiztion they give you is great. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Scheduling regarding standby support. Providing a consistent experience for both users and our engineers. Review collected by and hosted on G2.com. Show More 8/20/2024 Validated ReviewerSource: Organic JH Jordan H. Systems Engineer Small-Business (50 or fewer emp.) 7/16/2024 "A robust system for emergency contact" 4.5/5 What do you like best about AlertOps? The base integrations are more than enough to get an effective user-based alert system in place. The automatic escalations are great for ensuring no alert is missed. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The automatic schedule rotation was more convoluted than I would have liked to set up and configure. I think some streamlined documentation and some pre-configured templates would aid in first time setup Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? On-Call alerting and after hours emergency escalation. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ML Moemoe L. Small-Business (50 or fewer emp.) 4/18/2024 "Robust & Versatile Solution" 4/5 What do you like best about AlertOps? AlertOps is a powerful and comprehensive on-call monitoring and alerting platform that can help MSPs improve their incident management and response. It has many features and benefits, such as integration, customization, usability, and reliability. . AlertOps has provided us with several benefits, such as improved oncall management, reduced alert fatigue, faster incident response, and better visibility and accountability. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Learning curve: We had to spend some time to understand the concepts, and workflows of AlertOps to configure the settings and integrations properly with their guidance. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps has provided us with several benefits, such as improved oncall management, reduced alert fatigue, faster incident response, and better visibility and accountability. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic CW Cory W. Customer Success Manager Small-Business (50 or fewer emp.) 7/19/2024 "Great app, even better support" 5/5 What do you like best about AlertOps? AlertOps allows us the freedom to receive alerts how and when we want them. Their support team is top notch as well, big shoutout to Lex and Ash! Review collected by and hosted on G2.com. What do you dislike about AlertOps? My only complaint would be having to do multiple schedules for our different shifts, but that would just be a nitpick at best. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? After hours alerts for our on-call team. Review collected by and hosted on G2.com. 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