--- title: AlertOps Reviews meta\_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 155 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AlertOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [(3 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AlertOps ##### 1. Alert Management Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "AlertOps has been a great solution to our On-Call alarm management and routing." What do you like about AlertOps? The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features hav ##### 2. Customer Support Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ##### 3. Team Collaboration Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you like about AlertOps? Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br ##### 4. Alerting System Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you like about AlertOps? We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af ##### 5. Customer Satisfaction Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ### 5 Cons or Disadvantages of AlertOps ##### 1. Scheduling Issues Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [ See 3 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you dislike about AlertOps? It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you dislike about AlertOps? Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end ##### 2. Complexity Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 3.5/5 "Director" What do you dislike about AlertOps? Sometimes the interface is a bit complex. ##### 3. Complex UI Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe S.") GS Gabe S. Small-Business (50 or fewer emp.) 5.0/5 "AlertOps is excellent" What do you dislike about AlertOps? There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver ##### 4. Delays Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) See Related User Reviews ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you dislike about AlertOps? We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar ##### 5. Distracting Design Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for on-call employees" What do you dislike about AlertOps? The user interface is a little clunky and could be improved. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ View All Alternatives ](https://www.g2.com/products/alertops/competitors/alternatives) EH Erc H. IT Manager Small-Business (50 or fewer emp.) 12/16/2024 "Does Exactly What is Needed" 5/5 What do you like best about AlertOps? It is easy to configure Multiple team setup Can route calls through a team instead of an individual Customer Support is easy to get ahold of and work with It is easy to integrate with all of our systems Used daily for server monitoring Support Team helped us with the setup of the system making it easy to implement Review collected by and hosted on G2.com. What do you dislike about AlertOps? The phone app could use some improvements to make it easy to see who is on call for each team Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Alertops makes it so I don't have to constantly change the person on call because it handles it for me. Allows me to see who is actually doing the on-call work and who is not handling the on-call work. Allows us to route calls through an entire team instead of a single person. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel H.") DH Daniel H. Director of Managed Services Mid-Market (51-1000 emp.) 11/26/2024 "Great product and great team!" 5/5 What do you like best about AlertOps? From start to finish, we worked with a great team that was there to help us through our transition. Top-notch customer support! The tool will be a success for our team. It's easy to use and gives us more insight. It was super easy to set up with the help of the AlertOps team! The integration with our tools was simple. Our management team uses this daily and hopes to get our engineers up to speed so that they can use the functionality! Review collected by and hosted on G2.com. What do you dislike about AlertOps? Nothing at the moment. We are using it daily so time will tell, but we are happy right now with the product! Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It is giving us to build out our oncall rotation easily and supply us with great data to track. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MP Munir P. VP - Network & Security Operations Mid-Market (51-1000 emp.) 11/12/2024 "Experience with AlertOps a new customer" 4.5/5 What do you like best about AlertOps? Onboarding is good. Customer support and response time is good. Readly available to jump on teams meeting to look into issue and find out root cause. Product fuctionality is simple. Report & Analysis are good Easy to Migrate from other product. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Can have more fuctionality in product like identifying alerts based on customer name. Scheduled reporting Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It is solving the scheduling of teams on different time zone and auto rotation of the technician on on-call schedule. Easy to fine tune the escalation policy. Less noise on notifiying everyone at the same time and randomness, which I faced on previous tool. AlertOps app is helpful to assign ticket to another tech in group easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BB Brandon B. VP of Operations Small-Business (50 or fewer emp.) 7/10/2024 "AlertOps has improved the efficiency of our after hours outage response" 5/5 What do you like best about AlertOps? Once AlertOps is configured the way you want it, it requires very little maintenance. It just works! If you do need make a change, most changes are easy to do on your own, but if you need help the support team will guide you. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Some changes, particularly those related to API integrations are a little difficult to make without assistance from support. That's not unusual though - any system that does API integration requires some knowledge and experience to work with. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We monitor multiple systems for numerous clients for uptime availability. Instead of having to manage multiple alert feeds and notification paths, we route these alerts into AlertOps where we can pre-define wait periods to allow for self-healing before it begins notifying our on-call staff. We're able to preset the on-call rotation so we don't even have to update that very often. Doing this has reduced the amount of false alarms that go to our on-call team and allowed us to respond to actual outages more quickly. It has reduced staff burnout and overtime costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BG Brenda G. Help Desk Service Manager Small-Business (50 or fewer emp.) 7/18/2024 "Alert Ops Keeps Our Response Times Fast" 5/5 What do you like best about AlertOps? Almost instant alerts delivered to our service board as well as our team, for the fastest response time, has helped us deliver quality service to our clients. Any time our client has an outage we are able to respond and triage the situation quickly. The mobile client for our team is easy to use outside of business hours, as well as when we are away from our desks. The ability to also, quickly make changes in Alert Ops to our on call team is a great feature, and works seamlessly. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The only issue I've seen is with our ticketing system, we may be working on the issue, and our team still gets the "down" alert. This seems to be a bug between the two systems, but definitely not a deal breaker! Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Keeps our SLA's on target for down devices and services Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 12/3/2024 "No regrets" 4.5/5 What do you like best about AlertOps? I come from many years of PagerDuty and OpsGenie (over a decade) and have found AlertOps to be the same or better -- but at a better price. And working with Kam and the team has resulted in a far more efficient workflow than I have ever been able to put together in the past. We were able to integrate with Autotask in new and novel ways and really have a process that works great for our company. Review collected by and hosted on G2.com. What do you dislike about AlertOps? I mean... I wish it didn't always have to be Orange. But other than that, nothing comes to mind! Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We use AlertOps combined with an incoming phone number to manage our after hours dispatching. Calls come in, recordings become tickets, and tickets become AlertOps alerts -- with links directly back to the ticket! Everything the afterhours tech needs to work the alert and close the ticket. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic RR Rick R. COO Small-Business (50 or fewer emp.) 8/31/2024 "Improved out on-call process significantlt" 4.5/5 What do you like best about AlertOps? When we switched to AlertOps from our previous solution, we got much better integrations with our core applications. In addition, it allows us to be more granular in how we handle alerts and escalations when needed. The support team was really easy to work with during our onboarding. Our account manager has stayed in contact with us to see how things were going and to offer additional assistance when we did. Review collected by and hosted on G2.com. What do you dislike about AlertOps? We haven't come across any real issues so far in our deployment. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps improved our level of integration with our core tools. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic HP Hunter P. Product Delivery Specialist Mid-Market (51-1000 emp.) 7/10/2024 "Review of Alert Ops while using it On-Call" 4.5/5 What do you like best about AlertOps? AlertOps is a great tool for handling IT issues. It helps teams respond quickly when something goes wrong. It connects well with other tools, so you won't miss any alerts. You can set it up to match your team's needs, making it easier to fix problems fast. The interface is easy to use, and it helps team members work together better. Overall, AlertOps is a solid choice for improving how your team handles incidents. Review collected by and hosted on G2.com. What do you dislike about AlertOps? One thing that did upset me is when they changed the UI completely, which in my opinion was a downgrade over the previous UI. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps tied into our internal API that alerted us when one of our products was down for a customer. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AG Austin G. Senior Director, Managed Services Small-Business (50 or fewer emp.) 7/10/2024 "Valuable addition to our service level delivery" 5/5 What do you like best about AlertOps? With AlertOps you can manage scheduling, ticket assignment, notfications, and logging/auditing all within one tool. It's really helped us manage our after hours on-call support delivery. It was easy to set up and the phone app is simple and intuitive. Review collected by and hosted on G2.com. What do you dislike about AlertOps? There's nothing we dislike about it. AlertOps does exactly what we need it to do with consitency and clarity. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? On-call ticket support was challenging, and we had no reliable means of after hours notifications or logging. AlertOps enabled us to do all of that, alongside the ability to audit the process. After hours support is critical to our service delivery and AlertOps has made a significant, immediate improvement for us. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/17/2024 "Very flexible tool. Great customer support. A bit complicated integration (but nothing critical)" 5/5 What do you like best about AlertOps? Very flexible tool (it's not "simple" to set up integration, nor it is "easy" to do this, but the tool is very flexible). Though, it is easy to setup for a simple tasks like "email integration" when you communicate only "one way", from Autotask to AlertOps. We're just about to go live with it, so don't have much of an experience with actually using it, but pilot testing went very well. Kudos to the implementation team, you've done a fantastic job. One thing I wish I've requested from the very beginning when started work on implementing - the sessions with the vendor should be at least 1 hr long (30 minutes ones are not very efficient) Review collected by and hosted on G2.com. What do you dislike about AlertOps? Somewhat complicated setup of integration with Autotask (it isn't as transparent as I wish it to be), but the support team worked great and we've got all the complications sorted out. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Tool covers both "ticket alerts" and "phone call routing" under one umbrella, which was important for us. It also ensures that the incoming phone call leaves a 'trace' when call routing is used (we weren't having this addressed with the standard call forwarding from our VoIP provider directly to the on-call tech' phone). Review collected by and hosted on G2.com. 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