--- title: AlertOps Reviews meta\_title: 'AlertOps Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 155 reviews by the users' company size, role or industry to find out how AlertOps works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 155 scale: '5' date\_modified: '2026-08-09' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### AlertOps Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [(6 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [(5 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [(3 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [(1 mentions)](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of AlertOps ##### 1. Alert Management Users appreciate the **effective alert management** of AlertOps, praising its reliability and excellent support during setup. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612905&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "AlertOps has been a great solution to our On-Call alarm management and routing." What do you like about AlertOps? The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features hav ##### 2. Customer Support Users praise AlertOps for its **responsive customer support** and excellent knowledge base, enhancing overall satisfaction and experience. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613252&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ##### 3. Team Collaboration Users value the **excellent team collaboration** in AlertOps, enhancing workflow efficiency and system integration. [ See 6 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613668&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you like about AlertOps? Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br ##### 4. Alerting System Users praise the **exceptional alerting capabilities** of AlertOps, enjoying high efficiency and excellent support throughout implementation. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1612988&qs=pros-and-cons#reviews) See Related User Reviews LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you like about AlertOps? We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af ##### 5. Customer Satisfaction Users praise the **exceptional customer support** and efficient deployment experience with AlertOps, enhancing overall satisfaction. [ See 5 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613446&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you like about AlertOps? The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow. LS Laura S. Mid-Market (51-1000 emp.) 5.0/5 "Excellent!!" What do you like about AlertOps? This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now ### 5 Cons or Disadvantages of AlertOps ##### 1. Scheduling Issues Users find **scheduling issues** with AlertOps challenging, requiring extra steps for specific needs and updates. [ See 3 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613486&qs=pros-and-cons#reviews) See Related User Reviews JR Jason R. Small-Business (50 or fewer emp.) 5.0/5 "Simplify on-call notifications with AlertOps" What do you dislike about AlertOps? It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.5/5 "Have had nothing but great experiences with AlertOps" What do you dislike about AlertOps? Add and removing people sometimes could be a bit daunting. The calender live updates itself and if you lose track of what you were doing, it could end ##### 2. Complexity Users find the **interface complex** , which can hinder ease of navigation and overall user experience. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613503&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Enterprise (\> 1000 emp.) 3.5/5 "Director" What do you dislike about AlertOps? Sometimes the interface is a bit complex. ##### 3. Complex UI Users find the **complex UI** challenging due to limitations and non-intuitive functionality, despite good support and documentation. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1955489&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe S.") GS Gabe S. Small-Business (50 or fewer emp.) 5.0/5 "AlertOps is excellent" What do you dislike about AlertOps? There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver ##### 4. Delays Users experience occasional **delays** in the webcal feed to Outlook Calendar, affecting integration performance. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613150&qs=pros-and-cons#reviews) See Related User Reviews ![Justin C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin C.") JC Justin C. Mid-Market (51-1000 emp.) 5.0/5 "Excellent Tool with an Excellent team!" What do you dislike about AlertOps? We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar ##### 5. Distracting Design Users find the interface **distracting and clunky** , suggesting it requires improvement for better usability. [ See 1 mentions ](https://www.g2.com/products/alertops/reviews?filters%5Bsentiment_snippet%5D=1613171&qs=pros-and-cons#reviews) See Related User Reviews ![Cameron M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cameron M.") CM Cameron M. Mid-Market (51-1000 emp.) 4.0/5 "Great solution for on-call employees" What do you dislike about AlertOps? The user interface is a little clunky and could be improved. ## Top-Rated Alternatives [ ![PagerDuty](https://images.g2crowd.com/uploads/product/hd_favicon/d1d426a36640ab716bab27171994b964/pagerduty.svg "PagerDuty") PagerDuty 4.5/5(972) ](https://www.g2.com/products/pagerduty/reviews) [ ![xMatters](https://images.g2crowd.com/uploads/product/hd_favicon/103f1ffdbe158913c7f6599b09784512/xmatters.svg "xMatters") xMatters 4.5/5(786) ](https://www.g2.com/products/xmatters/reviews) [ ![Opsgenie](https://images.g2crowd.com/uploads/product/hd_favicon/1541181470/opsgenie.svg "Opsgenie") Opsgenie 4.2/5(54) ](https://www.g2.com/products/opsgenie/reviews) [ View All Alternatives ](https://www.g2.com/products/alertops/competitors/alternatives) RG ryan g. Small-Business (50 or fewer emp.) 2/6/2023 "A review in excellence from an incredible platform" 5/5 What do you like best about AlertOps? I like that I dont always need to be tied to my computer or Teams to get a notification. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The only qualm I have is that viewing the assignment calendar for the whole team is little frustrating. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Properly notifying us of emergent issues and client outages. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LB Lawrence B. Small-Business (50 or fewer emp.) 2/22/2023 "AlertOps Review" 4/5 What do you like best about AlertOps? Allows users to contact us for off-hours support issues. I can get alert messages on my mobile phone. Review collected by and hosted on G2.com. What do you dislike about AlertOps? I sometimes get multiple alerts in rapid succession for the same issue. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Lets us respond to issues during non-work hours Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DS Dan S. Model Risk Manager Mid-Market (51-1000 emp.) 2/7/2023 "Works as intended" 2.5/5 What do you like best about AlertOps? It allows me to receive critical information in a timely fashion, and it has been reliable. Review collected by and hosted on G2.com. What do you dislike about AlertOps? I don't know of any downsides to AlertOps Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps provides the ability to distribute critical messages to employees in a timely fashion. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ivan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan B.") IB Ivan B. Mid-Market (51-1000 emp.) 2/13/2023 "Easy being called, hard to set up" 3.5/5 What do you like best about AlertOps? The easiest way to configure on call methods I found. Review collected by and hosted on G2.com. What do you dislike about AlertOps? The hardest way to get and maintain on call history I found Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Having someone technical on call when the support team needs technical support. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic NM Nikola M. System Engineer Small-Business (50 or fewer emp.) 6/17/2022 "Intuitive and easy to use and integrate with monitoring tools." 4/5 What do you like best about AlertOps? AlertOps is simple and easy to use. It is very reliable, once we got it up and running, it worked almost without any maintenance or issues. The low price is also one of the major advantages over the competition. There are many predefined integrations with monitoring tools. Besides that, we had a feature request for Zabbix integration and AlertOps support team was very helpful and our request was successfully resolved. Our integration with PRTG works just fine and we rely on that heavily. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Mobile application doesn't have a Bulk Close option so we had to close one by one alert. Also, the web GUI doesn't show all the alerts if you choose longer time window (e.g. 90 days), but we understood it's a bug and that it should be fixed in some future release. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? We monitor our customer's infrastructure with PRTG and Zabbix. We use integration with AlertOps to achieve fully automated alerting and dispatching and to maintain reliable 24/7 support service for our customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic SB Skyler B. Systems Administrator Small-Business (50 or fewer emp.) 1/16/2023 "Fast and efficient." 5/5 What do you like best about AlertOps? It's persistent. I also like how loud the alert sound is. It really gets your attention! Review collected by and hosted on G2.com. What do you dislike about AlertOps? How much spam it can generate on your phone if you don't acknowledge the alert quickly enough. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? It solves alerts and outages being overlooked. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic DV David V. Small-Business (50 or fewer emp.) 2/3/2023 "Used for OnCall rotation at an MSP" 4/5 What do you like best about AlertOps? Seems simple enough to find alerts, and manage them Review collected by and hosted on G2.com. What do you dislike about AlertOps? So far nothing I can see is an issue with the app. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Helps to manage OnCall and not have to use my personal number Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RN Reymond N. Systems Engineer Small-Business (50 or fewer emp.) 2/3/2023 "Alert Ops Review" 4/5 What do you like best about AlertOps? what i like best about alertops is the staged alerting system Review collected by and hosted on G2.com. What do you dislike about AlertOps? what is least helpful about alertops is the occassionally unclear scheduling Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? alertops is solving the issue of effectively alerting technicians during incidents Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic RV Rod V. Service Manager Small-Business (50 or fewer emp.) 9/13/2022 "AlertOps for after hours support" 4.5/5 What do you like best about AlertOps? Being able to manage user schedules for our on call schedule. Once we figured that out, it is pretyy simple to make changes or set coverage when someone isn't available. Review collected by and hosted on G2.com. What do you dislike about AlertOps? Tickets don't get opened for calls that come in if the caller hangs up. It would be a great benefit as we'd be able to follow up with our users and show that extra care. Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? AlertOps has helped us with solving our on call coverage and has provided a solid rotation aspect for every little maintenance. Our resource get timely messages regarding incoming calls from users and alerts that are opened. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic BT blake t. Onsite IT Tech Small-Business (50 or fewer emp.) 1/17/2023 "Great App!" 5/5 What do you like best about AlertOps? It keeps me in the loop and alawys at the finger tips of my clients Review collected by and hosted on G2.com. What do you dislike about AlertOps? Nothing, Just being on call. The app itself works better than a phone call Review collected by and hosted on G2.com. What problems is AlertOps solving and how is that benefiting you? Missing on calls, we havent since Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ##### Categories on G2 [Incident Management](https://www.g2.com/categories/incident-management)[IT Alerting](https://www.g2.com/categories/it-alerting) ##### Explore More [Best platforms for tracking company equipment and inventory](https://www.g2.com/discussions/best-platforms-for-tracking-company-equipment-and-inventory)[Which Adobe consulting services turn messy campaign data into actionable intelligence for lead scoring and sales alignment?](https://www.g2.com/discussions/which-adobe-consulting-services-turn-messy-campaign-data-into-actionable-intelligence-for-lead-scoring-and-sales-alignment)[What affiliate marketing platforms are worth choosing for a mid-market company that wants the right balance of features and cost without overpaying?](https://www.g2.com/discussions/what-affiliate-marketing-platforms-are-worth-choosing-for-a-mid-market-company-that-wants-the-right-balance-of-features-and-cost-without-overpaying) [Best security compliance software for small business](https://www.g2.com/discussions/what-s-the-best-security-compliance-software-for-small-business)[Best performance management system for service-based companies](https://www.g2.com/discussions/best-performance-management-system-for-service-based-companies-what-s-proving-valuable)[Pros and Cons Details](https://www.g2.com/products/alertops/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)