Generated from real user reviews
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Laura S.
Mid-Market (51-1000 emp.)
5.0/5
"Excellent!!"
What do you like about AlertOps?
This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now
Verified User
Small-Business (50 or fewer emp.)
5.0/5
"AlertOps has been a great solution to our On-Call alarm management and routing."
What do you like about AlertOps?
The flexibility that comes with live call routing, as well as the escalation policies for ensuring that an Alert is taken care of. These features have
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Jason R.
Small-Business (50 or fewer emp.)
5.0/5
"Simplify on-call notifications with AlertOps"
What do you like about AlertOps?
The sales and support team are awesome and very responsive. The KB articles are excellent and are easy to follow.
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Have had nothing but great experiences with AlertOps"
What do you like about AlertOps?
Ease of setup and a strong implementation team made this an excellent experience off the get go. The auto rotating on call schedules made on call a br
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Laura S.
Mid-Market (51-1000 emp.)
5.0/5
"Excellent!!"
What do you like about AlertOps?
This and all of my experiences with AlertOps have been amazing. They are so helpful! I am so thankful they are a part of our day now
Justin C.
Mid-Market (51-1000 emp.)
5.0/5
"Excellent Tool with an Excellent team!"
What do you like about AlertOps?
We spent the better part of Q3 last year auditioning Schedule/Alerting tools for one of our IT Teams. After Finding AlertOps I stopped looking, its af
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Jason R.
Small-Business (50 or fewer emp.)
5.0/5
"Simplify on-call notifications with AlertOps"
What do you dislike about AlertOps?
It took me a few tries to get scheduling set up the way I wanted, but the schedule templates are a big help
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Have had nothing but great experiences with AlertOps"
What do you dislike about AlertOps?
Adding and removing people sometimes could be a bit daunting. The calendar live updates itself and if you lose track of what you were doing, it could
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Verified User
Enterprise (> 1000 emp.)
3.5/5
"Director"
What do you dislike about AlertOps?
Sometimes the interface is a bit complex.
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Gabe S.
Small-Business (50 or fewer emp.)
5.0/5
"AlertOps is excellent"
What do you dislike about AlertOps?
There are some limitations in the UI and some functionality is not always intuitive, but their documentation is very thorough and their support is ver
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Justin C.
Mid-Market (51-1000 emp.)
5.0/5
"Excellent Tool with an Excellent team!"
What do you dislike about AlertOps?
We have had 0 actual issues operating or running on the AlertOps Platform, Sometimes there is a delay in the webcal feed funneling to Outlook Calendar
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Cameron M.
Mid-Market (51-1000 emp.)
4.0/5
"Great solution for on-call employees"
What do you dislike about AlertOps?
The user interface is a little clunky and could be improved.
I like that I dont always need to be tied to my computer or Teams to get a notification. Review collected by and hosted on G2.com.
The only qualm I have is that viewing the assignment calendar for the whole team is little frustrating. Review collected by and hosted on G2.com.
Allows users to contact us for off-hours support issues. I can get alert messages on my mobile phone. Review collected by and hosted on G2.com.
I sometimes get multiple alerts in rapid succession for the same issue. Review collected by and hosted on G2.com.
It allows me to receive critical information in a timely fashion, and it has been reliable. Review collected by and hosted on G2.com.
I don't know of any downsides to AlertOps Review collected by and hosted on G2.com.
The easiest way to configure on call methods I found. Review collected by and hosted on G2.com.
The hardest way to get and maintain on call history I found Review collected by and hosted on G2.com.
AlertOps is simple and easy to use. It is very reliable, once we got it up and running, it worked almost without any maintenance or issues. The low price is also one of the major advantages over the competition. There are many predefined integrations with monitoring tools. Besides that, we had a feature request for Zabbix integration and AlertOps support team was very helpful and our request was successfully resolved. Our integration with PRTG works just fine and we rely on that heavily. Review collected by and hosted on G2.com.
Mobile application doesn't have a Bulk Close option so we had to close one by one alert. Also, the web GUI doesn't show all the alerts if you choose longer time window (e.g. 90 days), but we understood it's a bug and that it should be fixed in some future release. Review collected by and hosted on G2.com.
It's persistent. I also like how loud the alert sound is. It really gets your attention! Review collected by and hosted on G2.com.
How much spam it can generate on your phone if you don't acknowledge the alert quickly enough. Review collected by and hosted on G2.com.
Seems simple enough to find alerts, and manage them Review collected by and hosted on G2.com.
So far nothing I can see is an issue with the app. Review collected by and hosted on G2.com.
what i like best about alertops is the staged alerting system Review collected by and hosted on G2.com.
what is least helpful about alertops is the occassionally unclear scheduling Review collected by and hosted on G2.com.
Being able to manage user schedules for our on call schedule. Once we figured that out, it is pretty simple to make changes or set coverage when someone isn't available. Review collected by and hosted on G2.com.
Tickets don't get opened for calls that come in if the caller hangs up. It would be a great benefit as we'd be able to follow up with our users and show that extra care. Review collected by and hosted on G2.com.
It keeps me in the loop and always at the fingertips of my clients Review collected by and hosted on G2.com.
Nothing, just being on call. The app itself works better than a phone call Review collected by and hosted on G2.com.
