Alchemer Listings Management Reviews & Product Details

Alchemer Listings Management (formerly Chatmeter) is an enterprise listings management platform that helps multi-location brands maintain accurate, consistent business information across search engines, maps, directories, and emerging AI-powered discovery platforms. Built for organizations managing dozens to thousands of locations, it centralizes location data control while giving corporate teams the governance tools to enforce brand standards at scale. What is Alchemer Listings Management used for? Alchemer Listings Management is used to distribute and sync accurate location data — including hours, addresses, phone numbers, services, and attributes — across Google, Apple Maps, Bing, Yelp, and hundreds of other directories and discovery platforms. Key use cases include multi-location listing accuracy programs, duplicate listing detection and suppression, local SEO optimization, new location launches, and ongoing data governance for franchise and enterprise brands. Who is Alchemer Listings Management for? Alchemer Listings Management is built for corporate marketing, local SEO, and operations teams at multi-location enterprises — including retail chains, restaurant groups, healthcare networks, financial services firms, hospitality brands, and franchise systems. It serves organizations where manual listing updates are operationally unsustainable and where listing inaccuracies are directly impacting local search visibility and customer trust. Key capabilities: - Centralized location data management across major search engines, maps, directories, and AI-powered discovery platforms — updated from a single source of truth - Listing accuracy monitoring with visibility into inconsistencies, missing data, and duplicate listings at the individual location level - Duplicate detection and suppression to eliminate conflicting listings that confuse search algorithms and erode customer trust - Enterprise governance controls that allow corporate teams to enforce brand standards while giving local operators appropriate flexibility — without creating bottlenecks - Local search performance insights that connect listing health to discoverability metrics, helping teams prioritize fixes that drive real-world traffic - Scalable bulk update tools for pushing changes across hundreds or thousands of locations simultaneously — critical for hours changes, seasonal updates, and new location launches How does Alchemer Listings Management compare to other listings management platforms? Unlike point solutions focused solely on data distribution, Alchemer Listings Management combines syndication with actionable accuracy intelligence — giving enterprise teams not just the ability to push data, but the visibility to know where listings are broken and why. Compared to platforms like Yext, Alchemer is purpose-built for the operational complexity of multi-location enterprises that need governance, not just automation, and that want listings management connected to their broader customer experience and reputation data. Bottom line: Alchemer Listings Management helps multi-location brands ensure every location is findable, accurate, and trustworthy — from the first search result to the front door.

Seller

Alchemer

Discussions

Alchemer Listings Management Community

Languages Supported

Arabic, German, English, French, Italian, Spanish

Solution Type

Best-of-Breed

Overview by

Stasa Dziga

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Alchemer Listings Management Integrations

(6)

Verified by Alchemer Listings Management

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Colin L.V. R.

Enterprise (> 1000 emp.)

6/13/2023

"Truly Elevated Our Sentiment + Guest Recovery"

4.5/5

What do you like best about Alchemer Listings Management?

Chatmeter has been a great partner. We're a scaling restaurant company with major growth goals over the next 3 to 5 years. Chatmeter has given us the ability to manage our sentiment and guest recovery processes as we continue open new locations and support new customers. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

There's not much to say about disliking Chatmeter. The team there and the support that they provide, they are top-notch! As with any technology platform, there are always opportunities to improve the platform and Chatmeter is always open to hearing how to level up their platform and make the user experience better. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Colin,

Thank you for your review! We’re happy to hear that you can leverage our platform to analyze customer sentiment and quickly respond to their needs. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Wendy M.

Sr. Marketing Manager, Digital & Advertising

Enterprise (> 1000 emp.)

7/26/2023

"Store Listings + Sentiment"

4/5

What do you like best about Alchemer Listings Management?

one of the best tools i have ued to manage multiple locations. the team answers all our questions, and continues to monitor our key marketplaces. Although we don't use all the services, we gain insight and customer feedback in real time. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

The Dashboard can be overwhelming to new team members who aren't used to using all the tools. It takes a litte time for them to understand all the measurements that Chatmeter offers. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Wendy,

Thank you for your review! We’re happy to hear that our platform helps you monitor customer feedback and manage listings for multiple locations. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Samantha S.

Marketing Coordinator

Small-Business (50 or fewer emp.)

6/13/2023

"A Marketing Manager's DREAM"

5/5

What do you like best about Alchemer Listings Management?

They are CONSTANTLY keeping up with industry standards. Whether that means warning us about SEO changes or keeping us at the leading edge of digital visibility! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Your tools are pretty pricey, meaning it's an uphill battle for small marketing departments to acquire budget support for it. I would love it if Reputation specifically was cheaper. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Samantha,

Thank you for your review! We’re happy to hear that our solution helps with your SEO and listing management! Please don’t hesitate to reach out to your customer success manager if you have any questions.

Jered S.

Digital Marketing Specialist

Enterprise (> 1000 emp.)

4/19/2023

"Easy to Navigate/Personal & Responsive Reps"

3.5/5

What do you like best about Alchemer Listings Management?

I like that everything is straightforward to navigate. Reps are very responsive. Excited to see what else they will add to Chatmeter. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

It should be more dedicated to individual businesses. If I were to ask for something that would help automate the process of whatever I am doing, it shouldn't take multiple other people from other businesses to ask for it too, to get what I want. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Jered,

Thank you for your review! We're glad that our platform allows you to easily manage your listings, reviews and social media. Our product team is hard at work adding new features! If you have any questions, please don't hesitate to reach out to your customer success manager.

Howie T.

Mid-Market (51-1000 emp.)

6/21/2023

"Support is unmatched!"

4.5/5

What do you like best about Alchemer Listings Management?

Courtney Olson and Jennifer Just are so very responsive to our questions and even prepare us for trends that are coming down the line. I can count on either to have our back in quick order. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

The add-ons can run up the bill pretty quickly. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Howie,

Thank you for your review! We’re happy to hear that our platform saves you time and that our team is providing great customer service. We’ll pass along your kind words to Courtney and Jennifer!

Mckenzi B.

Mid-Market (51-1000 emp.)

7/6/2023

"We love our experience with Chatmeter"

4.5/5

What do you like best about Alchemer Listings Management?

Accurate listing information on all platforms. Having one place to input all the information. I love having the ability to talk to our representative Courtney whenever needed. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

It does lag at times and will not override Google edits at times. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Mckenzi,

Thank you for your review! Happy to hear that our solution saves you time when managing your listings and reviews. Courtney is great, please don’t hesitate to reach out to her if you have any questions!

Candice V.

AVP Marketing Officer

Mid-Market (51-1000 emp.)

4/19/2023

"Great Experience"

4.5/5

What do you like best about Alchemer Listings Management?

One direct contact for questions and concerns. Fast response time and fast assistance with updates and changes when needed. What we used to do manually over many hours and staff is now done through the easy to use platform. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Only dislike is the cost was a bit expensive Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

The biggest problem was trying to keep track of all of our reviews and comments online from clients manually. We now use chatmeter to monitor and respond to all. Chatmeter also helps us monitor our online locations both contact information and location information for consistency. The local listing was a time consuming manual job before Chatmeter came along. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Candice,

Thank you for your review! We're glad that our platform allows you to easily manage your listings and reviews. If you have any questions, please don't hesitate to reach out to your customer success manager.

Verified User in Retail

Enterprise (> 1000 emp.)

Originally submitted 6/8/2023

"ChatMeter is a game changer for listings, reviews, SEO and more!"

4.5/5

What do you like best about Alchemer Listings Management?

ChatMeter has been a huge tool for responding to Google (and other) reviews, managing current/new/old store listings, marketing initiatives and so, so much more. Courtney has been the absolute best at keeping our team informed of the latest and greatest of ChatMeter, along with helping us understand the basics. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

It takes a while to get accustomed to the navigation of the platform because there is SO much to use- in a good and bad way. But again, Courtney has helped us understand every step of the way! Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Thank you for your review! We’re happy to hear that our solution is helping you manage your Google listings and reviews! Courtney is great and happy to support you!

Nicholas E. L.

Digital Marketing Lead

Mid-Market (51-1000 emp.)

6/30/2023

"Chatmeter enables us to improve our member communications at scale."

5/5

What do you like best about Alchemer Listings Management?

We are able to manage the 40+ locations that we have in an efficient and scalable manner. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Some of the AI features have not worked as intended. There's been false flagging on positive / negative sentiment and just needs more polishing. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Nicholas,

Thank you for your review! We’re happy to hear that our solution enables you to manage all of your locations in an efficient and scalable manner. We’re continuing to make improvements to our AI features, thank you for the feedback! If you have any questions, please don’t hesitate to reach out to your customer success manager.

Laura H.

Mid-Market (51-1000 emp.)

3/22/2023

"Easy to Use Review Platform"

4/5

What do you like best about Alchemer Listings Management?

I like how easy the dashboard is to navigate. All the reviews are centralized in one area. Navigating to other areas is easy as well. The previous review platform I used was difficult to find what you were looking for creating more work. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

I don't like the notification emails. Especially the reauthorization emails for the linked profiles. It doesn't say which profile needs to be connected and it just sends you to the main page. I would prefer the emails send you to the area of the dashboard it is notifying you about. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Laura,

Thank you for your review! We're glad that our platform allows you to easily manage your listings and reviews. Thank you for your feedback regarding notification emails, we’ve passed along your suggestions to our product team. If you have any questions, please don't hesitate to contact us!