Alchemer Listings Management Reviews & Product Details

Alchemer Listings Management (formerly Chatmeter) is an enterprise listings management platform that helps multi-location brands maintain accurate, consistent business information across search engines, maps, directories, and emerging AI-powered discovery platforms. Built for organizations managing dozens to thousands of locations, it centralizes location data control while giving corporate teams the governance tools to enforce brand standards at scale. What is Alchemer Listings Management used for? Alchemer Listings Management is used to distribute and sync accurate location data — including hours, addresses, phone numbers, services, and attributes — across Google, Apple Maps, Bing, Yelp, and hundreds of other directories and discovery platforms. Key use cases include multi-location listing accuracy programs, duplicate listing detection and suppression, local SEO optimization, new location launches, and ongoing data governance for franchise and enterprise brands. Who is Alchemer Listings Management for? Alchemer Listings Management is built for corporate marketing, local SEO, and operations teams at multi-location enterprises — including retail chains, restaurant groups, healthcare networks, financial services firms, hospitality brands, and franchise systems. It serves organizations where manual listing updates are operationally unsustainable and where listing inaccuracies are directly impacting local search visibility and customer trust. Key capabilities: - Centralized location data management across major search engines, maps, directories, and AI-powered discovery platforms — updated from a single source of truth - Listing accuracy monitoring with visibility into inconsistencies, missing data, and duplicate listings at the individual location level - Duplicate detection and suppression to eliminate conflicting listings that confuse search algorithms and erode customer trust - Enterprise governance controls that allow corporate teams to enforce brand standards while giving local operators appropriate flexibility — without creating bottlenecks - Local search performance insights that connect listing health to discoverability metrics, helping teams prioritize fixes that drive real-world traffic - Scalable bulk update tools for pushing changes across hundreds or thousands of locations simultaneously — critical for hours changes, seasonal updates, and new location launches How does Alchemer Listings Management compare to other listings management platforms? Unlike point solutions focused solely on data distribution, Alchemer Listings Management combines syndication with actionable accuracy intelligence — giving enterprise teams not just the ability to push data, but the visibility to know where listings are broken and why. Compared to platforms like Yext, Alchemer is purpose-built for the operational complexity of multi-location enterprises that need governance, not just automation, and that want listings management connected to their broader customer experience and reputation data. Bottom line: Alchemer Listings Management helps multi-location brands ensure every location is findable, accurate, and trustworthy — from the first search result to the front door.

Seller

Alchemer

Discussions

Alchemer Listings Management Community

Languages Supported

Arabic, German, English, French, Italian, Spanish

Solution Type

Best-of-Breed

Overview by

Stasa Dziga

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Alchemer Listings Management Integrations

(6)

Verified by Alchemer Listings Management

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Trent S.

Enterprise (> 1000 emp.)

6/21/2023

"Your one stop shop to manage your customer experience online"

4.5/5

What do you like best about Alchemer Listings Management?

Easily manage your online presence across multiple platforms with a single dashboard that is easy to use and frequently updated and improved. Utilizing this dashboard keeps your customers informed and improves SEO. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

There are a lot of add-ons and additional functionality that can be purchased. Expect frequent sales pitches if your business might benefit from those other services. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

Chatmeter collects your business' reviews from Google, Bing, Apple, Yelp, etc. and allows you to respond to those reviews and provides you with extensive analytics based on those reviews. It also tracks keywords and your standings on search engines to help optimized SEO. We also use Chatmeter to create posts on GMB for nearly 100 locations to deliver the most up-to-date information to our customers and assist with SEO. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Trent,

Thank you for your review! Happy to hear that our solution helps you identify key words to improve your SEO. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Jenny Y.

Mid-Market (51-1000 emp.)

6/6/2023

"Productive, Time-Saver, Supportive"

5/5

What do you like best about Alchemer Listings Management?

It is hard to choose one thing I like best about Chatmeter. The platform allows me and my team to be our most productive with the multi-review response capability by giving us time back in our day, as we are not spending hours on end responding to individual responses. The other feature that is so impressive is their customer support. Our business listing specialist and customer success manager genuinely care about our business and go above and beyond when responding to feedback, issues, etc. Shout-out to Ali & Courtney! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

The only thing that I don't like is that the platform does not support all reviews. For example, any reviews on Yelp through Apple cannot be responded to. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Jenny,

Thank you for your review! We’re happy to hear that our platform allows you to easily manage your reviews. Courtney and Ali are great and happy to support you! Please don’t hesitate to reach out if you have any questions.

Aspen F.

Enterprise (> 1000 emp.)

7/27/2023

"Chatemeter is responsive and helpful!"

5/5

What do you like best about Alchemer Listings Management?

Our reps always respond promptly and either resolve our concerns or connect us to someone who can. I feel supported through every step of the process. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

I have yet to find any major downsides to using Chatmeter. I wish they could update to Yelp, but that's more of a problem with Yelp's software. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

They help us to manage a large number of listings in an efficient manner as well as act as a liaison between our team and Google/Apple. This has allowed our team to spend more time focusing on the quality of our listings, rather than on trivial day-to-day listing management. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Aspen,

Thank you for your review! Happy to hear that our support team has saved you time by helping you manage your listings. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Verified User in Retail

Enterprise (> 1000 emp.)

Originally submitted 10/11/2022

"Useful Platform and Helpful Employees"

5/5

What do you like best about Alchemer Listings Management?

Chat Meter is a valuable tool for the business I work for. I like the number of resources I have to view how the website is doing and our SEO. Whenever I have questions, I am answered the next day at the latest. The individuals that help me are knowledgeable and give me thorough information in a way I can understand. Chat Meter is constantly updating its platform to keep up with trends in how businesses can connect with their audience. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Putting photos in individual spots rather than feeding them into all platforms is highly inconvenient when editing locations. It's always discouraging to see search analytics be down when new efforts have been made on our end to improve. It is also disheartening to see the LBV score not improve either. I also don't understand how our keywords have not improved at all after entering them into the system. I also do not know how we do not rank any higher after our many efforts so far. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

Chat Meter is helping us understand how customers feel at our stores. The information helps us in marketing and our friends in human resources. We continue to do well business-wise, and the reviews help us understand what we do well and need to improve at the retail level. Their location editing features are comprehensive and have made my workflow much more straightforward with each update they make. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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6/22/23

Thank you again for your review! We’re happy to hear that our platform is helping you make improvements in your stores and has streamlined your workflow. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Hello,

Thank you for your review. We're glad that our platform is helping with SEO and happy to hear that you're getting all of the support you need! I will pass along your comments regarding LBV.

Genevieve V.

Mid-Market (51-1000 emp.)

Originally submitted 6/29/2023

"Helpful and responsive."

5/5

What do you like best about Alchemer Listings Management?

What is most helpful about Chatmeter is the dashboard. It makes it very easy to change hours and answer questions and reviews. The monthly meetings with our account manager keep us updated with the latest improvements and answer any questions. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

The least helpful about Chatmeter is up till now we have not had a downside or disliked anything about Chatmeter. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Genevieve,

Thank you for your review! We’re happy to hear that our dashboard is easy to use and has helped you manage your listings and reviews. If you have any questions, you can always reach out to your customer success manager.

Nicole C.

Mid-Market (51-1000 emp.)

6/8/2023

"Chatmeter has made our reputation management a breeze!"

4/5

What do you like best about Alchemer Listings Management?

Consolidating our reviews for rapid responding is incredibly helpful, as well as managing our listings. Google has proven to be a thorn in our sides when it comes to user changes to our hours, so being able to get ahead of those is invaluable to us. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Social Media management could improve a bit. It would be nice to be able to post to Facebook & Instagram simultaneously or edit individual posts across locations. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Nicole,

Thank you for your review! We’re happy to hear that our solution enables you to easily manage your Google listings. We’re always making improvements to our social media management tools, thank you for your feedback! If you have any questions, please don’t hesitate to reach out to your customer success manager.

Andrew R.

Small-Business (50 or fewer emp.)

12/19/2023

"Our support system through ChatMeter makes it worth while."

4/5

What do you like best about Alchemer Listings Management?

The support we get from our rep Bianca. She is willing to do product demos and have monthly calls to touch base. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

We have gotten a lot of requests to add DoorDash, etc. comment functionality. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Andrew,

Thank you for your review! Happy to hear that Bianca is providing great support. We have passed along your suggestion regarding DoorDash to our product team. If you have any questions please don’t hesitate to reach out.

Andres M.

Customer Engagement Analyst

Mid-Market (51-1000 emp.)

Originally submitted 4/21/2021

"Chatmeter is the best for Reputation Management"

5/5

What do you like best about Alchemer Listings Management?

Chatmeter is the best service for Reputation Management. It helps me organize, receive, and reply in real-time to many reviews on different platforms, I can customize reports, and pull data using selected filters. Easy to learn, use, and navigate. I love how they keep creating new tools regarding searches for our offices. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

1 one thing I don't like about Chatmeter is not being able to bulk reply to Yelp reviews. Another reason is that Chatmeter does not support Google Chat or Facebook DMs tools to reply and record. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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5/19/2023

Hi Andres,

Thank you for your review! Our product team is always creating new tools and improving our social features. If you have any questions, please don’t hesitate to reach out to your customer success manager or email support@chatmeter.com.

Hi Andres, thank you for taking the time to review our software. We’re happy to hear that our platform helps you reply to all your reviews and stay organized! Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have. Thanks again for the great review!

MacKenzie H.

Enterprise (> 1000 emp.)

6/15/2023

"Chatmeter has been a gamechanger for our business!"

5/5

What do you like best about Alchemer Listings Management?

The automated review reports to executives in our company has been huge for us. We've been able to set up reports for the managers over certain stores, so they're able to address concerns and cheer their team on for good reviews and shoutouts! We've also been able to address the concerns of customers in an efficient and organized way. Chatmeter employees have always been the most helpful too! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

We haven't had any negatives to using Chatmeter. Any confusion or question we have is quickly addressed and when we've had suggestions, they're listened to and valued. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi MacKenzie,

Thank you for your review! Happy to hear that our solution ensures that you’re able to immediately respond to your customer’s needs and cheer on your team for excellent reviews. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Ashley T.

Bakery Owner

Enterprise (> 1000 emp.)

6/7/2023

"Extremely helpful, informative, and friendly"

5/5

What do you like best about Alchemer Listings Management?

I love being able to easily view, comment on, and update our various store locations. Chatmeter makes managing our store locations a breeze, and they constantly update us on new updates, movements in the industry, and more. I look forward to our monthly update call every time! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Being an early adopter company can lead to short-term hiccups in some of Chatmeter's new integrations - but they are always resolved quickly. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Ashely,

Thank you for your review! Glad to hear that we’re helping to make managing your locations a breeze! If you have any questions, please don’t hesitate to reach out to your customer success manager.