Alchemer Listings Management Reviews & Product Details

Alchemer Listings Management (formerly Chatmeter) is an enterprise listings management platform that helps multi-location brands maintain accurate, consistent business information across search engines, maps, directories, and emerging AI-powered discovery platforms. Built for organizations managing dozens to thousands of locations, it centralizes location data control while giving corporate teams the governance tools to enforce brand standards at scale. What is Alchemer Listings Management used for? Alchemer Listings Management is used to distribute and sync accurate location data — including hours, addresses, phone numbers, services, and attributes — across Google, Apple Maps, Bing, Yelp, and hundreds of other directories and discovery platforms. Key use cases include multi-location listing accuracy programs, duplicate listing detection and suppression, local SEO optimization, new location launches, and ongoing data governance for franchise and enterprise brands. Who is Alchemer Listings Management for? Alchemer Listings Management is built for corporate marketing, local SEO, and operations teams at multi-location enterprises — including retail chains, restaurant groups, healthcare networks, financial services firms, hospitality brands, and franchise systems. It serves organizations where manual listing updates are operationally unsustainable and where listing inaccuracies are directly impacting local search visibility and customer trust. Key capabilities: - Centralized location data management across major search engines, maps, directories, and AI-powered discovery platforms — updated from a single source of truth - Listing accuracy monitoring with visibility into inconsistencies, missing data, and duplicate listings at the individual location level - Duplicate detection and suppression to eliminate conflicting listings that confuse search algorithms and erode customer trust - Enterprise governance controls that allow corporate teams to enforce brand standards while giving local operators appropriate flexibility — without creating bottlenecks - Local search performance insights that connect listing health to discoverability metrics, helping teams prioritize fixes that drive real-world traffic - Scalable bulk update tools for pushing changes across hundreds or thousands of locations simultaneously — critical for hours changes, seasonal updates, and new location launches How does Alchemer Listings Management compare to other listings management platforms? Unlike point solutions focused solely on data distribution, Alchemer Listings Management combines syndication with actionable accuracy intelligence — giving enterprise teams not just the ability to push data, but the visibility to know where listings are broken and why. Compared to platforms like Yext, Alchemer is purpose-built for the operational complexity of multi-location enterprises that need governance, not just automation, and that want listings management connected to their broader customer experience and reputation data. Bottom line: Alchemer Listings Management helps multi-location brands ensure every location is findable, accurate, and trustworthy — from the first search result to the front door.

Seller

Alchemer

Discussions

Alchemer Listings Management Community

Languages Supported

Arabic, German, English, French, Italian, Spanish

Solution Type

Best-of-Breed

Overview by

Stasa Dziga

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Alchemer Listings Management Integrations

(6)

Verified by Alchemer Listings Management

G2 reviews are authentic and verified.

Here's how.

Alexandra W.

Small-Business (50 or fewer emp.)

12/20/2023

"It's nice to be able to do all my location listing and reputation management in one place!"

5/5

What do you like best about Alchemer Listings Management?

I like that I'm able to work with representatives from Chatmeter on a regular basis. When I needed help with an issue in an emergency situation, I was able to receive assistance from a Support specialist in real-time. The last vendor we worked with for the location and reputation management would take months sometimes to respond. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

It would be nice to have more options for asking customers for reviews, like text messages and email options. I am not sure what all the options are honestly. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Alexandra,

Thank you for your review! We’re happy to hear that our support team answers your questions in a timely manner. We’ve passed along your comments along to them. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Verified User in Environmental Services

Enterprise (> 1000 emp.)

4/11/2024

"Chatmeter is amazing!"

5/5

What do you like best about Alchemer Listings Management?

Chatmeter has helped us so much. The team is always so helpful and responds to any questions we may have. All of our listings are always up to date! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

There is nothing to dislike about Chatmeter! Review collected by and hosted on G2.com.

Response from Jennifer Abrams of Alchemer Listings Management

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Thank you for sharing your sentiments regarding our team, they are always eager to help. We are happy to hear that your listings are always up-to-date as well. We appreciate the 5-star review!

James D.

Mid-Market (51-1000 emp.)

7/13/2023

"Very Insightful Tools for All Business Levels"

5/5

What do you like best about Alchemer Listings Management?

The ability to see all of our reviews/responses and search engine listing details at a glance. The ability to dive deeper into these reportings is also very helpful! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

I have been working on gaining access to all of our corporate own listings on Yelp and linking them individually within Chatmeter. This has been an ongoing process and nothing about Chatmeter dissatisfies me regarding this other than it requiring an additional fee for them to have our Yelp listings added within our dashboard. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

Chatmeter has solved the problem of having to manage each of our store listings individually. Being able to respond directly, with the assistance of the Reputation Pro team, is an added bonus. Their reporting features make it easy for our district manager to see common trends (keywords) in reviews, thus working with operations to facilitate potential areas of improvement. Review collected by and hosted on G2.com.

Response from Jennifer Abrams of Alchemer Listings Management

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Hi James, Thank you for your review! We are delighted to hear that the Chatmeter platform allows you access to the reports you need. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Linda B.

Enterprise (> 1000 emp.)

10/10/2023

"Great client support"

4/5

What do you like best about Alchemer Listings Management?

Chatmeter makes it easy to manage all of our google listings and reviews in one place. We have a team to support us and they are always innovating and adding new features. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

It has taken a long time to understand what we need to do to maximize our listings and then even longer to make that happen. Not Chatmeter's fault fully. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Linda,

Thank you for your review! We're happy to hear that our platform helps you manage over 200 listings! If you need further assistance managing your listings and reviews, don’t hesitate to reach out to your customer success manager.

Marley G.

Mid-Market (51-1000 emp.)

6/9/2023

"Great Product, Wonderful Staff, Amazing Support"

5/5

What do you like best about Alchemer Listings Management?

We have been using the platform for about 3 years now and have great things to say about the staff and the ongoing updates Chatmeter makes the platform so it can be even more successful for our business. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

We don't have any dislikes currently and are very happy with the platform and our reps. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

We had a problem being able to respond to all of our reviews - positive and negative - in an efficient manner and Chatmeter changed that for us. It is so nice having all reviews populated in one spot with review templates and AI responses on the ready. We also weren't able to pull report data across platforms, for specific properties, date ranges, etc. that we wanted, but now we're able to and even able to see updated/removed reviews which is helpful to prove our value and Chatmeter's value to our company. It has also been great to ensure our listing information is accurate across listing with again only going in to one platform to confirm that. Finally, the support is outstanding, whenever we have issues with a listing, getting verified, questions about changes to the industry, whatever it may be, the staff has been outstanding in answering our questions effectively and in a timely manner. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Thank you for your review! We’re happy to hear that our solution helps you efficiently manage your reviews and listings. We will share your compliments with our support team. If you have any questions, please don’t hesitate to reach out to your customer success manager.

Emma E.

Enterprise (> 1000 emp.)

6/7/2023

"Chatmeter provides reliable support and can enable companies to manage multiple locations with ease"

5/5

What do you like best about Alchemer Listings Management?

They provide a lot of one on one support to their customers. We have two dedicated team members we meet with monthly. They keep us up to date on industry trends and platform updates we should know about. We like that they offer so many features, but most often we just use reputation management and listings management to easily respond to reviews and update business info. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Their platform is expensive for what the tool does. We use a social media management tool that is effectively doing a similar task and it's a fraction of the cost. They do allow you to renegotiate pricing while you grow, but it still seems high. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Emma,

Thank you for your review! Happy to hear that we’re able to help you easily manage your listings and reviews! Our support team is amazing! Please don’t hesitate to reach out to your customer success manager if you have any questions.

Sierra L.

Mid-Market (51-1000 emp.)

6/6/2023

"Chatmeter is a Lifesaver!"

4.5/5

What do you like best about Alchemer Listings Management?

The entire review dashboard is awesome! It's great to have the ability to filter to certain types of reviews and bulk-reply to tons at once with templates - it saves a ton of time. It's also nice to be able to look at themes and keywords across reviews to find trends! Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

There have been a few glitches! Such as a lack of ability to reply to certain types of reviews (despite our account being connected), seeing different data on some views of the dashboard than other places where it should be matching, etc. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

With over 40 locations around the world, it can be a challenge to stay on top of Google My Business Page creation and local reviews. Chatmeter's ability to keep track of and edit our listings in a quick way (along with bulk replying to reviews based on rating) is super helpful. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Sierra,

Thank you for your review! Happy to hear that we can help you easily manage your listings and reviews. If you need any assistance with the dashboard, please don’t hesitate to contact your Customer Success Manager or support@chatmeter.com.

Abner J M.

Digital Marketing Consultant | Internet Entrepreneur

Mid-Market (51-1000 emp.)

Originally submitted 4/27/2021

"My Experience with Chatmeter"

2.5/5

What do you like best about Alchemer Listings Management?

The ability to monitor our business online reputation on GMB and Facebook. Also to be able to respond fast and easy as well that we can view our customers sentimental analysis. This is a must have tool for any business that wants to pay attention to what their customer has to say about their experience. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

It is very pricy when you have many locations. Not able to post to other social media accounts like Pinterest, Instagram and respond to inbox messages. Hope this is a feature we can see in the near future. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

Centralize Review management and GMB posts to all of our locations. Also what we like is being able to view the sentiment analysis and overall performance of our brand's reputation has helped us keep aware of what the consumer needs and expects from us as a company. Our company is focused on providing the best customer satisfaction and experience in Puerto Rico, and Chatmeter has helped us to view and listen to what they say and respond promptly to address their needs. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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5/12/2023: Thank you again for taking the time to give us a review! We're happy that you're able to easily manage your reviews with our platform. We are constantly improving our social features and you can post to multiple accounts. Please contact your customer success manager (or email support@chatmeter.com) to discuss details.

Hi Abner, thank you for taking the time to review our software. We’re happy to hear that our platform helps you manage your online reputation and respond to your reviews quickly! Thank you for your feedback, we've made a lot of updates to our social suite. With our social publishing feature, you can publish to Instagram. Please check out all the updates here: https://www.chatmeter.com/platform/social-media-management/. Feel free to reach out to me at cwong@chatmeter.com with any questions or other feedback you may have.

Devin G.

Enterprise (> 1000 emp.)

7/25/2023

"Great User Experience"

5/5

What do you like best about Alchemer Listings Management?

Their tools for businesses are effective, easy to understand and utilize. I'm also a big fan of their reps, who are always friendly and helpful. If I ever have any problems, I feel comfortable knowing I can contact them easily for a quick solution. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

OCCASIONALLY - there are glitches with the software resulting in reviews not showing up on the list, or an infinite loading wheel. These are easily fixed with a simple page refresh and do not majorly detract from the product experience. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Devin,

Thank you for your review! We’re happy to hear that our solution helps you manage your reviews for over 100 locations. You can always reach out to your customer success manager if you have any questions.

Ciara M.

Enterprise (> 1000 emp.)

11/7/2023

"Great Chatmeter Experience"

4.5/5

What do you like best about Alchemer Listings Management?

Dedicated account rep

AI integration

Review integration Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Hopefully will continue to add more providers to the platform Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Hi Ciara,

Thank you for your review! We're happy to hear that our platform helps you manage your reviews and makes your customers feel valued! If you need further assistance managing your reviews, don’t hesitate to reach out to your customer success manager.