Alchemer Listings Management Reviews & Product Details

Alchemer Listings Management (formerly Chatmeter) is an enterprise listings management platform that helps multi-location brands maintain accurate, consistent business information across search engines, maps, directories, and emerging AI-powered discovery platforms. Built for organizations managing dozens to thousands of locations, it centralizes location data control while giving corporate teams the governance tools to enforce brand standards at scale. What is Alchemer Listings Management used for? Alchemer Listings Management is used to distribute and sync accurate location data — including hours, addresses, phone numbers, services, and attributes — across Google, Apple Maps, Bing, Yelp, and hundreds of other directories and discovery platforms. Key use cases include multi-location listing accuracy programs, duplicate listing detection and suppression, local SEO optimization, new location launches, and ongoing data governance for franchise and enterprise brands. Who is Alchemer Listings Management for? Alchemer Listings Management is built for corporate marketing, local SEO, and operations teams at multi-location enterprises — including retail chains, restaurant groups, healthcare networks, financial services firms, hospitality brands, and franchise systems. It serves organizations where manual listing updates are operationally unsustainable and where listing inaccuracies are directly impacting local search visibility and customer trust. Key capabilities: - Centralized location data management across major search engines, maps, directories, and AI-powered discovery platforms — updated from a single source of truth - Listing accuracy monitoring with visibility into inconsistencies, missing data, and duplicate listings at the individual location level - Duplicate detection and suppression to eliminate conflicting listings that confuse search algorithms and erode customer trust - Enterprise governance controls that allow corporate teams to enforce brand standards while giving local operators appropriate flexibility — without creating bottlenecks - Local search performance insights that connect listing health to discoverability metrics, helping teams prioritize fixes that drive real-world traffic - Scalable bulk update tools for pushing changes across hundreds or thousands of locations simultaneously — critical for hours changes, seasonal updates, and new location launches How does Alchemer Listings Management compare to other listings management platforms? Unlike point solutions focused solely on data distribution, Alchemer Listings Management combines syndication with actionable accuracy intelligence — giving enterprise teams not just the ability to push data, but the visibility to know where listings are broken and why. Compared to platforms like Yext, Alchemer is purpose-built for the operational complexity of multi-location enterprises that need governance, not just automation, and that want listings management connected to their broader customer experience and reputation data. Bottom line: Alchemer Listings Management helps multi-location brands ensure every location is findable, accurate, and trustworthy — from the first search result to the front door.

Seller

Alchemer

Discussions

Alchemer Listings Management Community

Languages Supported

Arabic, German, English, French, Italian, Spanish

Solution Type

Best-of-Breed

Overview by

Stasa Dziga

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Alchemer Listings Management Integrations

(6)

Verified by Alchemer Listings Management

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Verified User in Environmental Services

Enterprise (> 1000 emp.)

4/17/2025

"We love Chatmeter!!!"

5/5

What do you like best about Alchemer Listings Management?

We have been with Chatmeter for many years now, and could not recommend them more. The team is always so helpful and insightful. Anytime we need anything, the team is right there, ready to assist us however they can. We are always learning new ways to utilize the platform, and learning things about the industry that will benefit us. The platform itself is very user-friendly as well. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Nothing! We have loved everything so far. Review collected by and hosted on G2.com.

Response from Tianna Williams of Alchemer Listings Management

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Thank you for the kind words and years of partnership.

It's great to hear that your listings and locations are in good hands. Our support team aims to go above and beyond, providing industry thought leadership and exceptional service.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/7/2025

"Great Partner - Truly Consider Chatmeter an Extension of Our Team"

5/5

What do you like best about Alchemer Listings Management?

-Superb managed services and customer service

-Intuitive platform that is constantly evolving

-Open to our feedback and have evolved their platform because of it

-They have made it easier to manage reviews due to some of their unique platform features Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

-Inability to push reviews to some of our healthcare websites healthgrades, vitals, etc.

-Lack of integrations with EHR/Press Ganey which would make review solicitation easier for us. Review collected by and hosted on G2.com.

Response from Rachel Schultz of Alchemer Listings Management

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Wow!! Thank you so much for the positive review. We're always looking for ways to improve our platform, so we really appreciate your feedback.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

3/13/2025

"Effective and User Friendly Platform"

4.5/5

What do you like best about Alchemer Listings Management?

We can easily search through reviews, tag reviews to use later, and stay on top of bad reviews. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

There is limited functionality with utilizing AI for review responses. Review collected by and hosted on G2.com.

Response from Tianna Williams of Alchemer Listings Management

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Glad to hear that you find Chatmeter effective and user-friendly for review management.

We appreciate your feedback about the AI functionality and will take it into consideration as our AI-powered solutions continue to expand. Thank you for your continued partnership!

Verified User in Restaurants

Mid-Market (51-1000 emp.)

3/6/2025

"Social suite doesn't work and improvements have been promised for multiple quarters without relief."

3/5

What do you like best about Alchemer Listings Management?

Review suite and listings suite works great Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

Social suite is lacking, causing us to incur an additional fee with a competitor due to Chatmeter's shortcomings. Review collected by and hosted on G2.com.

Response from Rachel Schultz of Alchemer Listings Management

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We appreciate you bringing this to our attention. We're committed to improving your experience and are working closely with our Leadership and Product Teams to resolve these concerns.

Verified User in Restaurants

Mid-Market (51-1000 emp.)

4/16/2024

"Great Pricing, Innovative Offerings, Friendly Service"

4.5/5

What do you like best about Alchemer Listings Management?

The team at Chatmeter is very friendly and easy to work with. The onboarding process was quick. The dashboard is easy to navigate and the AI technology is very helpful. We like their reporting, task management, and surveys function as additions to typical reputation and listings management. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

New openings haven't been the smoothest in regard to creating listings in a timely manner. Chatmeter team was supposed to be able to create listings for us quickly prior to an opening, but we have found it more reliable to do ourselves. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

- Consistent hours and information across all providers - this was a huge issue before but with listings management, we now have consistency and one voice.

- We are able to use AI technology to assist with answering reviews quickly and efficiently

- We are able to use their task management to assign tasks to operations team members if a specific level or type of review comes in

- We are able to ingest guest feedback and task out to the appropriate operations team member to ensure quick guest response

- We are able to use their AI technology to get a general sense of our guest feedback

- We are able to see how we rank among local competitors Review collected by and hosted on G2.com.

Response from Jennifer Abrams of Alchemer Listings Management

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Hello! Thank you for providing such detailed feedback. We love to hear about where we excel and what we can improve upon. It's great that the onboarding process was quick, that our dashboard is easy-to-use, and that our reporting is helpful. Please reach out to your account manager to discuss the listings support that you need. Again, thanks for taking the time to leave a review we will share your sentiments with the team.

Brian B.

Founder

Computer Software

Enterprise (> 1000 emp.)

6/25/2024

"Enterprise-level solution for local results!"

5/5

What do you like best about Alchemer Listings Management?

People and products that drive results. Their suite allows for both simple top-level exec analysis and the ability to deep dive into local/tactical objectives. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

The only "downside" is amount of data and insights they offer. Not necessarily a knock on Chatmeter but rather how to get other internal stakeholders to realize they offer WAY more than just general listing and review services. They are a data goldmine of what our customers are saying about our business. Review collected by and hosted on G2.com.

Response from Jennifer Abrams of Alchemer Listings Management

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Hi Brian, Thank you for sharing your feedback. We are happy to hear that our offerings provides you with what you need to analyze data and that because of that you are able to achieve 99% accuracy. I will share this information with the team. Thanks for the 5-star review!

Sally J.

Brand & Market Data Analyst

Enterprise (> 1000 emp.)

12/12/2023

"All in one solution we were looking for!"

5/5

What do you like best about Alchemer Listings Management?

Chatmeter has the best support I could ask for. All success managers and troubleshooters I have worked with are all based in the US and respond within a business day, often within hours. Communication is top-notch so I always know what is going on with my listings. They are proactive in our regular meetings to ensure that hours are updated across the platforms for holidays, update on anything ongoing, and offers suggestions as needed. Love that I can see all my sites in one massive dashboard and the details on them. I can also set up groups for sites and assign them to people to manage as needed or pull reports based on those groups. Very friendly and easy to use platform. Implementation was a breeze and they had someone on your side at every step and QRGs to reference. We are an enterprise level business with over 10000 employees over 50 listings. Chatmeter was definitely worth the investment and a great partner for our business. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

I cannot find any negatives to mention for Chatmeter. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

Chatmeter helps us keep our listings updated across the major platforms our patients use. It is very important for us to be updated across platforms to ensure that patients have the right contact information for us and correct general information about a location they are going to. Pulling reports in Chatmeter is a breeze and helps us better analyze each site's Google data and interactions. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Sally,

Thank you for your review! We’re happy to hear that our support team is proactive in helping you manage your listings. We’ll pass along your kind words to your customer success manager! If you have any questions please don’t hesitate to reach out.

Kaylee J.

Renewal Manager

Mid-Market (51-1000 emp.)

6/13/2024

"Simple is best!"

4/5

What do you like best about Alchemer Listings Management?

I have used it for 2 years and really have enjoyed the platform for reputation management and social. I think it works well and they integrate well with all our other softwares. Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

For the social platform, I think there's some room for improvement but that may be because of the API restrictions on social channels. Review collected by and hosted on G2.com.

Response from Jennifer Abrams of Alchemer Listings Management

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Hi Kaylee,

Thank you for your review. We're happy to hear that our platform meet your needs for reputation management. We appreciate the feedback regarding the social platform, I will pass it along to our team. Thanks again for the great review!

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

12/28/2023

"Chatmeter is a great tool for brands looking to pull all kinds of key consumer data"

4/5

What do you like best about Alchemer Listings Management?

1. Sentiment analysis is intuitive and ever expanding

2. The ability to set up custom reports for operational needs

3. The platform is always growing and including new features

4. The AI tools are responsive and provide extra help when needed Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

I would like to see if Chatmeter has the ability or permission to display other brands' data in comparison to our own. For example, if I pull up the overall review score for all locations on the dashboard, we would like to see the review scores of local competitors like Chick-Fil-A, Carl's Jr, etc. Review collected by and hosted on G2.com.

What problems is Alchemer Listings Management solving and how is that benefiting you?

Chatmeter has helped us increase our SEO rankings while also keeping tabs on how each restaurant is performing in terms of review ratings from third-party sites. It's also helping us track consumer sentiment on separate topics like online ordering, food quality, and customer service. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Thank you for your review! Happy to hear that you’re able to utilize our AI tools to gather data. Please reach out to your customer success manager regarding brand comparisons.

Stevie K.

Social Media Manager

Mid-Market (51-1000 emp.)

11/30/2023

"Chatmeter Support is Next-Level"

4/5

What do you like best about Alchemer Listings Management?

In my 5 years of using Chatmeter, the best feature to me has been the level of support I receive from their staff. I go into the dashboard at least once a day, if not more, and if there are any bugs on their end or issues on our end I never hesitate to reach out. My emails are promptly returned and my concerns are always addressed, even if it isn't something directly related to the Chatmeter dashboard itself (like when I have unrelated issues with Meta and look to my Chatmeter team for advice and support). Review collected by and hosted on G2.com.

What do you dislike about Alchemer Listings Management?

One thing that I've noticed about Chatmeter after having been a user of their platform for both online listings and reputation management for the last 5 years is that updates to the capabilities in their dashboard seem to take a long time, like with reporting. I don't always feel like that's their number one priority. Review collected by and hosted on G2.com.

Response from Todd Roth of Alchemer Listings Management

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Stevie,

Thank you for your review! Happy to hear that you’re continuing to get great support from our CS team! We’ve passed along your concern regarding reporting to our product team. If you have any questions don’t hesitate to reach out to your customer success manager.