Alchemer Listings Management Reviews & Product Details

The ease of answering reviews. I was able to add several different responses and can choose the appropriate response either at my desk or on the go with the app. Great when I am on the road. Very easy to update content. Review collected by and hosted on G2.com.

I don't have many complaints however I am a bit disappointed in the Facebook duplicate listing clean-up. My social media CSM is working on it. I will say that my full-site CSM is great. Quick to respond. Very helpful Review collected by and hosted on G2.com.

The onboarding team was super helpful and answered questions quickly. They also helped with incorrect information on Apple Maps which was more difficult for us. Review collected by and hosted on G2.com.

They required us to do a lot of the leg work to onboard. Specifically we had to find our competitors because they weren't the ones their algorithm picked up. Review collected by and hosted on G2.com.

Easily monitor and respond to review sites in one location instead of logging in to each individual review site. Additionally, you can automate sending reviews to the appropriate teams, so they respond themselves (if you want that), you can also set up unique review forms for products for example, and add the widget to your website about that product. You can also set up pre-built responses so you are not having to come up with the wording each time, you can just use the template and add what you need to. Review collected by and hosted on G2.com.

It doesn't monitor all review sites, but the major ones are included. Not sure if there is an additional charge to get more review sites. Review collected by and hosted on G2.com.

That everything is is all in one place and easy to navigate. Review collected by and hosted on G2.com.

Sometimes the reports load slowly and support tickets can take a while. Also, there isn't a way to auto personalize social media posts when scheduling in mass. Review collected by and hosted on G2.com.

I really like the filtering options. I manage over 100 restaurants in various locations in the US, and I can filter reviews by location and compare locations. I also like that Chatmeter provides your competition ratings so you can see where you stand. The available reporting options help me organize and present data to our management team to understand and a format that I can customize. Review collected by and hosted on G2.com.

I wouldn't say I like that the filtering categories aren't visible throughout the page. If I have to make changes to my filters, I have to scroll to the top to make adjustments. Review collected by and hosted on G2.com.

The ability to see everything in one dashboard and the platform's user-friendliness is unlike any other. When I log on, I can see my overall rating, review response rate, how many reviews I received in a given time frame, and how well I stack up against my competition. Features like bulk review responding and response templates have been a game-changer and free up time for other tasks.

I also enjoy the social side of Chatmeter as well. Having the ability to publish/schedule posts right from the Dashboard makes managing our content calendar that much easier. Review collected by and hosted on G2.com.

Although I enjoy the social tab, I feel there are many missing pieces to this side of the platform. A more organized content library would be beneficial when repurposing social posts. I'd also like to see dynamic fields added so that users can localize content on location pages. Review collected by and hosted on G2.com.

So far, the onboarding team has been very responsive and detailed in the information they have provided. Review collected by and hosted on G2.com.

Since we just signed, I don't have much constructive criticism at this time. Review collected by and hosted on G2.com.

Customer service is top notch. The system is easy to use and well-organized. Review collected by and hosted on G2.com.

Use of Google Docs to update the menu items, however the Chatmeter team is working to fix. Review collected by and hosted on G2.com.

The platform's ease of use and ongoing client support are my two favorite things about Chatmeter. I also love the insights and the customizability of them, which allows for understanding what's going on with your brand in a seemingly infinite number of ways. Review collected by and hosted on G2.com.

There aren't really things I dislike about Chatmeter, but there are newer features that aren't as fully flushed out yet as older features inside the platform. I am encouraged by the development information I receive from our Chatmeter representation when I ask for more robustness inside their product and how quickly new things come online. Review collected by and hosted on G2.com.

I like best the new beta robot that suggests a response that is most appropriate for each review. It speeds up the process for me significantly while I manage reviews for 23 businesses. Review collected by and hosted on G2.com.

I don't particularly appreciate that I am not able to respond to multiple reviews for Yelp. I know that is Yelp's policy, but I wish it weren't an issue. I also have a lot of problems with social media accounts suddenly becoming disconnected, so I am not able to successfully post images, and I am not aware of the issue until after the posting attempt. Review collected by and hosted on G2.com.