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AgentTime Reviews & Product Details

Portage Communications provides a workforce management solutions that are easy to learn and flexible in their use, call center managers from financial services, catalog sales, customer service centers, help desks, health care, utilities, government institutions and others are using our solutions for maximum productivity.

Seller

Portage Communications

Discussions

AgentTime Community

Overview by

Stuart Harris (President at Portage Communications, LLC)

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JP

Jayesh P.

Administrative Assistant

Enterprise (> 1000 emp.)

10/22/2021

"AgentTime is the ultimate solution for company operations with industry-leading features"

5/5

What do you like best about AgentTime?

It's a unique and fast software that has all the features required at a contact center. The best thing is it becomes straightforward to schedule the staff using AgentTime (AT). It helps to increase productivity and also puts our work at ease. Managing the workforce is easy with AgentTime. It has all the industry-leading features to make your work easier. I am happy to use this excellent product and glad to recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

There are compatibility issues. For example, we face slowness issues on some devices. We hope this gets fixed soon. Apart from that, they can include some more features as well. Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

It has helped us in various ways and it has exceeded the expectations in terms of the performance. It delivers outstanding performance. Since we started using AgentTime, we did not require WFM team to manage the queue. All the tools in AgentTime are helpful. Managing the staff to workforce to breaks, everything is possible with the help of AgentTime. And we are happy with the results and the performance of this software. Also, it is easy and efficient to use compared to other alternatives in the market. Review collected by and hosted on G2.com.

BK

Bhavesh K.

Customer Service Representative

Mid-Market (51-1000 emp.)

10/13/2021

"It's the best software for call center operations"

5/5

What do you like best about AgentTime?

AgentTime is the software that is helpful in many tasks such as: scheduling the staff, managing the breaks, handling the call center operations, etc. The best thing is you do not require a WFM to work with your team as it has many features inside the software to schedule your staff entirely. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

It isn't easy to maintain the paid version of this software, even when you can claim a free version for a few days. You will need to consider the price point of this software before buying it. And when you wish to get in touch with the support, it takes a lot of time for them to respond. Review collected by and hosted on G2.com.

Recommendations to others considering AgentTime:

I would highly recommend AgentTime to companies involved in telecommunication. It is the best software that will put your work at ease. It is easy to use and has many features. If you are looking for the best software for your call center, AgentTime is a great deal and you will not find any similar product in the market. It will difinitely provide you the value for money. Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

It is a safe software and optimized to work for longer hours. We are long-time users of AgentTime (AT), and we have noticed tremendous benefits after having this software at our workplace. It is so easy to use that it does not require any product training. And the queue management is smooth in AgentTime that you will notice when you have a staff of 50+. Overall, it is the best software with the latest features. Review collected by and hosted on G2.com.

GM

Gauri M.

Customer Service Representative

Mid-Market (51-1000 emp.)

9/22/2021

"AgentTime (AT) is the best overall software"

5/5

What do you like best about AgentTime?

AgentTime is very efficient and error-free. We use this software at our office, and we are delighted with the performance it offers. It is very helpful for our call center operations. It helps to clear the queue on timely basis. And also helps to schedule the staffing at our office. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

It is not compatible with all the channels, and sometimes, it hangs the system. Ultimately, it affects the other operations going on your system. We need to restart the system and the it works fine. We are hopeful that this will be fixed in the next update. Review collected by and hosted on G2.com.

Recommendations to others considering AgentTime:

I would like to recommend this fantastic software to everyone. It has all the latest features, and it will put your work at ease. If you are looking for the best software for communication, AgentTime will be the best choice. I also want to recommend AgentTime to my colleagues in other organizations. It will give you the best value for money. It can be the best software for your call center. And the support from the company is also good. Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

We have been using this software for many months now and on a daily basis. It improves our productivity and offers many features. It is straightforward to handle the queue using AgentTime. I am happy using this software since it has helped me to manage the staffing as I primarily work on handling the queue and staffing. Review collected by and hosted on G2.com.

SG

Sachin G.

Customer Service Executive

Mid-Market (51-1000 emp.)

8/12/2021

"AT (AgentTime) is an all-rounder software solution for Contact Centers"

5/5

What do you like best about AgentTime?

It's been about a year we have been using AgentTime daily, and I would like to share that it is a fantastic solution for contact centers. You can check the details of active agents in real-time and manage the queue with the help of WFM (Workforce Management) very quickly. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

The maintenance is too costly, which you must be aware. Also, it hangs the system sometimes which creates problems. We need to refresh the system and start it again in order to make it work. Review collected by and hosted on G2.com.

Recommendations to others considering AgentTime:

I would love to recommend AgentTime to every Contact Center to put their work at ease. It is very easy and the results are wonderful. If you are planning to purchase a software for your contact center for a long-term, AgentTime is the best recommendation. It is the traditional way of calling software which is very famous in Contact Center industry. The best thing is you get customer support which is very useful in case if you face any issues with the software. I will surely recommend AgentTime to my colleagues of previous companies and my seniors as well. Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

It is super easy to log in to the software, and managing the software is also easy. Our organization uses AgentTime at the workplace, and we haven't faced any issues. With the help of just 1 RTM, you can manage all the break timings and workforce of your entire team which is hard to find in any other software. The running queue management also becomes easy when using AgentTime. the break management and shift management works in real-time on AgentTime. Review collected by and hosted on G2.com.

SD

suyog d.

It recruiter

Mid-Market (51-1000 emp.)

2/3/2022

"AgentTime Review"

4.5/5

What do you like best about AgentTime?

Unique and Great software that helps in managing the workforce, scheduling the staff, smoothly handling operations of the call center, and managing breaks. Easy to learn and flexible to use. Review collected by and hosted on G2.com.

What do you dislike about AgentTime?

The support team takes a long time to respond. Address compatibility issues, as sometimes they cause the system to hang, affecting other ongoing operations on the system. Review collected by and hosted on G2.com.

Recommendations to others considering AgentTime:

Highly recommended Review collected by and hosted on G2.com.

What problems is AgentTime solving and how is that benefiting you?

Scheduling the staff, managing the breaks, handling the call center operations. Improves productivity. It is easy to log into and manage the software. We do not require a WFM team to manage the queue. Review collected by and hosted on G2.com.