Generated from real user reviews
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Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you like about Ada?
I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of
Victor W.
Enterprise (> 1000 emp.)
4.5/5
"Enhancing Customer Support with Powerful Integrations"
What do you like about Ada?
I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus
See Related User Reviews
Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you like about Ada?
I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of
David G.
5.0/5
"Revolutionized Customer Support Efficiency"
What do you like about Ada?
I really like Ada's ability to train and improve, and to quickly see the results of updates. The integration of knowledge from support platforms like
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Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you like about Ada?
I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of
Victor W.
Enterprise (> 1000 emp.)
4.5/5
"Enhancing Customer Support with Powerful Integrations"
What do you like about Ada?
I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus
See Related User Reviews
Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you like about Ada?
I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of
Victor W.
Enterprise (> 1000 emp.)
4.5/5
"Enhancing Customer Support with Powerful Integrations"
What do you like about Ada?
I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus
See Related User Reviews
Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you like about Ada?
I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of
Victor W.
Enterprise (> 1000 emp.)
4.5/5
"Enhancing Customer Support with Powerful Integrations"
What do you like about Ada?
I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus
See Related User Reviews
Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you dislike about Ada?
the unification of emails so that multiple bots are not necessary, something they are developing
Victor W.
Enterprise (> 1000 emp.)
4.5/5
"Enhancing Customer Support with Powerful Integrations"
What do you dislike about Ada?
Pricing is a big one, and due to the nature of our product, security updates from Ada would be nice. For things like Playbooks, I've found that once a
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Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Great UI and Customization, but Needs Better Analytics and Support"
What do you dislike about Ada?
I believe metrics and analytics could use some improvement and get more granular. In some cases, some more technical support is needed for some custom
Veronica F.
Mid-Market (51-1000 emp.)
3.5/5
"Easy to Use, but Integration with Zendesk Is Challenging"
What do you dislike about Ada?
Integrating it with our Zendesk instance has been a challenge. There are a lot of workaround solutions we've had to implement in order to make it work
See Related User Reviews
Victor W.
Enterprise (> 1000 emp.)
4.5/5
"Enhancing Customer Support with Powerful Integrations"
What do you dislike about Ada?
Pricing is a big one, and due to the nature of our product, security updates from Ada would be nice. For things like Playbooks, I've found that once a
Toby M.
Mid-Market (51-1000 emp.)
4.5/5
"Effortless Customer Support with Fast Results"
What do you dislike about Ada?
I find the UI for customers powered by Ada's playbooks feature could be improved. Currently, there's a limitation where we're unable to show images or
See Related User Reviews
Tiago N.
Mid-Market (51-1000 emp.)
5.0/5
"Easy to Use and Train, with Excellent Support"
What do you dislike about Ada?
the unification of emails so that multiple bots are not necessary, something they are developing
Toby M.
Mid-Market (51-1000 emp.)
4.5/5
"Effortless Customer Support with Fast Results"
What do you dislike about Ada?
I find the UI for customers powered by Ada's playbooks feature could be improved. Currently, there's a limitation where we're unable to show images or
See Related User Reviews
Verified User
Mid-Market (51-1000 emp.)
5.0/5
"Ada Delivers Reliable, Personalized Support—With Ongoing Improvements"
What do you dislike about Ada?
At times, Ada has provided responses or commitments that weren’t part of its original training — such as offering actions it isn’t actually able to pe
Silvia H.
Mid-Market (51-1000 emp.)
4.0/5
"Powerful Platform and Outstanding Support"
What do you dislike about Ada?
While Ada’s platform is powerful and user-friendly, it can feel a bit limited when it comes to building more dynamic workflows or adapting the convers
Essentially does the job of many tasks. and always very very consistent. Very reliable. Review collected by and hosted on G2.com.
time consuming to set up, but can understand why Review collected by and hosted on G2.com.
Getting really into the options to create a great chatbot flow. Review collected by and hosted on G2.com.
The search facility can require some getting used to requiring trial and error. Review collected by and hosted on G2.com.
The ADA platform is very user friendly and is intuitive. The recent addition of a help link to ADA Support is a big plus so you don't have to leave the workspace to find an answer. Review collected by and hosted on G2.com.
There are many add on functions that don't come with the standard package. I wish that authentication came standard. Review collected by and hosted on G2.com.
I loved the ability to automate around CS inquiries. Review collected by and hosted on G2.com.
I disliked how nascent the technology was and it posed some issues with organization. Review collected by and hosted on G2.com.
The most helpful part, in my opinion, is the fact that Ada can be trained to interact with customers, which ensures accuracy with the solutions that are being given. Review collected by and hosted on G2.com.
I can't really think of any downsides at the moment. We've had a very hands-on relationship with Ada and they've been able to guide us in our experience and have made significant strides in new additions to the product. Review collected by and hosted on G2.com.
ease really can build and send live quickly Review collected by and hosted on G2.com.
some things are difficult due to block limitations Review collected by and hosted on G2.com.
Ada's bot is easy for non-technical people to manage and continuously improve. We can see where customers need help, and can easily build answers to address those needs in almost real-time. Review collected by and hosted on G2.com.
There is not much to dislike. Ada is making continuous enhancements to make teaching and managing the bot easier and more "friction-free", and they have been responsive to feedback to help make improvements. Review collected by and hosted on G2.com.
The UI is very user friendly and you can understand how to work through with them. The functionalities are drag and drop and you do not need coding for working on the chatbot. Reports are very user friendly and provide quick insights. It is helpful to view what the customer typed and what was the BOT response. Making changes is simple to the BOT. If you are connected with their customer service team, they will provide you with a looker dashboard with insightful data on it. Review collected by and hosted on G2.com.
Reporting is cumbersome and there is no mix and match it is just set of 10 pre defined reports from which you can pull info. Analytics can be improved. The feature set and cost for lite package are way above the industry standards. They do not have OCR capabilities. I haven't experienced the block and catch replies available in Watson, Lex, etc. Glass is a chat feature which is not available on the lite package. They have an API integration to pull data, they do not have out of the box integration except for Zendesk, so if you are a heavy user of Zendesk this suits a lot but if you are using other CRM/applications then the you need to be on the next plan (which I haven't experienced so far so wouldn't like to comment on that) Review collected by and hosted on G2.com.
conditional logic for custom workflows, this allows us to make custom intake forms, provide custom troubleshooting ect. Review collected by and hosted on G2.com.
managing answers is very difficult, exporting, sorting, searching, updating, reviewing, tracing conditional logic, seeing how things connect, tracking down answer pathways, ect. - Review collected by and hosted on G2.com.
I like the fact our Customer Experience team can update the bot and not have to rely on engineering to create, edit or delete flows. In addition, the training of the bot is super easy and helps us identify where we need to create new answers. Review collected by and hosted on G2.com.
There isn't an official integration with Kustomer yet, so a lot of it is custom work that Ada has been incredible at helping us out with until they make a universal integration for Ada Glass. Review collected by and hosted on G2.com.