--- title: Ada Reviews meta\_title: 'Ada Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 173 reviews by the users' company size, role or industry to find out how Ada works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 173 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Ada Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. [(23 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1827400&qs=pros-and-cons#reviews) Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. [(21 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825887&qs=pros-and-cons#reviews) Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. [(17 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1826214&qs=pros-and-cons#reviews) Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. [(17 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1827686&qs=pros-and-cons#reviews) Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. [(13 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825282&qs=pros-and-cons#reviews) Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. [(10 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=2336022&qs=pros-and-cons#reviews) Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. [(9 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825567&qs=pros-and-cons#reviews) Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. [(8 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1826770&qs=pros-and-cons#reviews) Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. [(8 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=2335547&qs=pros-and-cons#reviews) Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. [(7 mentions)](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825959&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Ada ##### 1. Ease of Use Users find Ada to be **extremely user-friendly** , facilitating seamless integration and efficient handling of customer support tasks. [ See 23 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1827400&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you like about Ada? I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of ![Victor W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor W.") VW Victor W. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing Customer Support with Powerful Integrations" What do you like about Ada? I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus ##### 2. Helpful Users find Ada to be **incredibly valuable** as an efficient first line of customer support, enhancing operational productivity. [ See 21 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825887&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you like about Ada? I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of ![David G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David G.") DG David G. 5.0/5 "Revolutionized Customer Support Efficiency" What do you like about Ada? I really like Ada's ability to train and improve, and to quickly see the results of updates. The integration of knowledge from support platforms like ##### 3. Customer Support Users value the **excellent customer support** of Ada, appreciating the always available assistance and easy integration. [ See 17 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1826214&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you like about Ada? I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of ![Victor W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor W.") VW Victor W. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing Customer Support with Powerful Integrations" What do you like about Ada? I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus ##### 4. Features Users enjoy Ada for its **ease of use and powerful integrations** , enhancing productivity and support capabilities. [ See 17 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1827686&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you like about Ada? I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of ![Victor W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor W.") VW Victor W. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing Customer Support with Powerful Integrations" What do you like about Ada? I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus ##### 5. Easy Setup Users highlight the **easy setup** of Ada, enabling seamless initial configuration and user-friendly support throughout. [ See 13 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825282&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you like about Ada? I like how easy it is to use, train, analyze, and improve Ada. Without any need for code, we can train an AI bot easily. I also appreciate the ease of ![Victor W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor W.") VW Victor W. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing Customer Support with Powerful Integrations" What do you like about Ada? I like Ada for its ease of use and the out of the box integrations. The robust API/HTTP capabilities are a standout for me, along with the amazing cus ### 5 Cons or Disadvantages of Ada ##### 1. Usability Issues Users report several **usability issues** with Ada, noting difficulties in navigating playbooks and limited interactive features. [ See 10 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=2336022&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you dislike about Ada? the unification of emails so that multiple bots are not necessary, something they are developing ![Victor W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor W.") VW Victor W. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing Customer Support with Powerful Integrations" What do you dislike about Ada? Pricing is a big one, and due to the nature of our product, security updates from Ada would be nice. For things like Playbooks, I've found that once a ##### 2. Integration Issues Users struggle with **integration issues** in Ada, facing conflicting data and limitations with external platforms like Zendesk and Kustomer. [ See 9 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825567&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Great UI and Customization, but Needs Better Analytics and Support" What do you dislike about Ada? I believe metrics and analytics could use some improvement and get more granular. In some cases, some more technical support is needed for some custom VF Veronica F. Mid-Market (51-1000 emp.) 3.5/5 "Easy to Use, but Integration with Zendesk Is Challenging" What do you dislike about Ada? Integrating it with our Zendesk instance has been a challenge. There are a lot of workaround solutions we've had to implement in order to make it work ##### 3. Missing Features Users are disappointed with Ada's **missing features** , limiting customization and integration capabilities for a better user experience. [ See 8 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1826770&qs=pros-and-cons#reviews) See Related User Reviews ![Victor W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victor W.") VW Victor W. Enterprise (\> 1000 emp.) 4.5/5 "Enhancing Customer Support with Powerful Integrations" What do you dislike about Ada? Pricing is a big one, and due to the nature of our product, security updates from Ada would be nice. For things like Playbooks, I've found that once a ![Toby M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toby M.") TM Toby M. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Customer Support with Fast Results" What do you dislike about Ada? I find the UI for customers powered by Ada's playbooks feature could be improved. Currently, there's a limitation where we're unable to show images or ##### 4. Usage Limitations Users experience **usage limitations** with Ada, affecting dynamic workflows and automation in customer interactions. [ See 8 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=2335547&qs=pros-and-cons#reviews) See Related User Reviews ![Tiago N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiago N.") TN Tiago N. Mid-Market (51-1000 emp.) 5.0/5 "Easy to Use and Train, with Excellent Support" What do you dislike about Ada? the unification of emails so that multiple bots are not necessary, something they are developing ![Toby M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Toby M.") TM Toby M. Mid-Market (51-1000 emp.) 4.5/5 "Effortless Customer Support with Fast Results" What do you dislike about Ada? I find the UI for customers powered by Ada's playbooks feature could be improved. Currently, there's a limitation where we're unable to show images or ##### 5. AI Limitations Users find Ada's platform has **limitations in automation and integration** , making complex workflows challenging and time-consuming. [ See 7 mentions ](https://www.g2.com/products/ada-support-inc-ada/reviews?filters%5Bsentiment_snippet%5D=1825959&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Ada Delivers Reliable, Personalized Support—With Ongoing Improvements" What do you dislike about Ada? At times, Ada has provided responses or commitments that weren’t part of its original training — such as offering actions it isn’t actually able to pe ![Silvia H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Silvia H.") SH Silvia H. Mid-Market (51-1000 emp.) 4.0/5 "Powerful Platform and Outstanding Support" What do you dislike about Ada? While Ada’s platform is powerful and user-friendly, it can feel a bit limited when it comes to building more dynamic workflows or adapting the convers ![Bas L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bas L.") BL Bas L. Lead ACX and data engineer Mid-Market (51-1000 emp.) 3/3/2020 "Improves customer and agent experience guaranteed" 4.5/5 What do you like best about Ada? Very friendly user interface for creating new answers. Great integrations with major CRM and ticket systems like Zendesk. The direct integration with Zendesk makes it possible to have seamless switching between the chatbot and live agent. Outside business hour the question will be routed to the correct department with correct forms and tags to maximize the efficiency of agents time and get better data insights. Multi-channel compatible as in Facebook and WhatsApp. The analytics view is getting better every year to understand which answers need attention, subjects missing answers and understanding of engagement. Great community with the possibility to get in direct contact with developers. By directly co-developing with the community the developers know which features are the most important for them right now while maintaining their own vision of the platform. Monthly updates are rolled-out with an explanation of the developer creating it to give examples of best use cases. The goal is to make a chatbot that knows the problem you have before you know it and Ada is on their way to achieving this ultimate goal. Review collected by and hosted on G2.com. What do you dislike about Ada? The packages are not very transparent. You sign for a certain package with features/ functions. But after a certain feature has been upgraded from the basic form to a form that actually benefits your bot, it occurred multiple times that it became a new package you were required to purchase. Review collected by and hosted on G2.com. Recommendations to others considering Ada: Do you use any big CRM or ticket system, Ada got you covered. Within 2 weeks your bot will answer the majority on its own. Build an ACX (automated customer experience) team to upgrade your bot weekly and you will see quick ROI on operations, but also on your agent's happiness to get involved in the process. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? With Ada we want to improve for the customer: -Waiting time -Support in their own language -Proactive determining their problem/question -Be available 24/7 -Reduce total handling time For the business, we want to improve with Ada: -Customer satisfaction -Get insights into product problems -Use for marketing purposes Review collected by and hosted on G2.com. Show More 2/16/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kaarina M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaarina M.") KM Kaarina M. Community Support Specialist Mid-Market (51-1000 emp.) 2/16/2021 "Our users get help faster!" 4.5/5 What do you like best about Ada? Ada is very intuitive to use, both in terms of creating new answers are training answers. The tag structure is really great: being able to see all the tags in use on the settings page makes it easy to tag consistently and not have multiple tags floating around for the same issue. Review collected by and hosted on G2.com. What do you dislike about Ada? I would like to see the tags used more effectively, especially in generating reports. It would be helpful to pull a report for all answers tagged "feedback." I'd also prefer if the conversations page was easier to navigate. When I filter for a particular answer for a particular time period (say Nov. 2020 to Dec. 2020), I still have to scroll through all the conversations that used that answer in January and February 2021. I also wish I could see which conversations got a thumbs up or a thumbs down in the sidebar, the way I can see the customer rating out of 5, so I can more easily locate the conversations where users are giving the answer a negative review. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? We are using Ada to connect users to our existing Help Center articles so they can help themselves before escalating to us. We are also using it to reduce tickets we received for outages or issues we are in the process of fixing. I found the not understood questions useful for seeing what users want to know and what we are failing to explain to them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Megan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Megan M.") MM Megan M. Online Engagement Manager Mid-Market (51-1000 emp.) 2/16/2021 "Ada is great!" 5/5 What do you like best about Ada? Ada is awesome for self-service and building out an awesome automated flow. It was very easy to use, their support is stellar, and they offer an ACX academy that helps you learn nifty ways to utilize the chatbot. Also really like utilizing their proactive intros, which make it a fun way to poke users on various pages of our website to get support - Perhaps using a fun phrase or an emoji to get them interested in chatting with our support team or just interacting with the bot directly for self-service without speaking to support. Lots of reasons to love Ada and different ways for us to improve the user experience!! Review collected by and hosted on G2.com. What do you dislike about Ada? CSAT isn't as easy to collect as we'd like - It would be nice to have a consistent thumbs up/down button, and not tie CSAT to specific flows. It would also be nice for us to be able to A/B test certain flows, especially since different types of automation can change the way our agents and customers interact with the Freshly service. Being able to make changes swiftly on a flow level (as opposed to editing individual flows ourselves) would be really cool. Review collected by and hosted on G2.com. Recommendations to others considering Ada: I would look at testing out various chatbots - Ensuring that Ada matches what your company goals are (are you looking for an FAQ bot, one with NLU, etc.) Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Self-service for customers - Providing info via FAQs, ability to sign up for various services, as well as some automated API functions for managing their weekly Freshly orders. Review collected by and hosted on G2.com. Show More Response from Elan Keshen of Ada [Editedit](https://www.g2.com/survey_responses/ada-review-4601923/official_response/edit) Hi Megan, Thanks for the kind words! CSAT measurement is something we deeply care about and appreciate your feedback on how to make it better. A/B testing is top of mind for us too, we are looking into it as a 2021 initiative. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Talya H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talya H.") TH Talya H. Director of Product | Product Marketing Small-Business (50 or fewer emp.) 2/16/2021 "Pretty easy to build and maintain, great support" 4/5 What do you like best about Ada? The Ada team was very hands on to get us going within 30 days. It did require a lot of investment and commitment from us, but the process went pretty smoothly and overall it was worth it. I love how open they are to questions and feedback; when we come across a situation we're not sure how to solve, our account manager gives us detailed answers, sometimes with a video of how to set it up. They aren't shy about checking things internally with their data scientists when necessary or setting up special reports and we've always felt like they're there for us. Review collected by and hosted on G2.com. What do you dislike about Ada? I was surprised by the amount of work it took from our side to set up the bot. Obviously the customer has to be committed but it took more effort than I initially thought it would. The part the account manager/specialist does at first is really more of building a very fancy FAQ bot, while training you on how to do it. If you'd like the bot to be more conversational or to fill a different role than your FAQs, you would have to invest the time. The results are amazing - our bot has incredibly high recognition and containment rates, but it took a tremendous amount of work that at least I didn't expect. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? We analyzed our support channels and saw that a huge part of our call center inquiries are targeted around product inquiries so we wanted to create another channel that explains that and that can answer general questions, by customers and prospects. The bot turned out to be a great avenue for that, especially since it's easier to convey the brand identity through it more than the FAQs for example. Second, we saw a lot of our customers has issues with login; the bot gave us tools to troubleshoot with them issue by issue with minimum frustration. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Anthony I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony I.") AI Anthony I. Technical Support Team Lead Small-Business (50 or fewer emp.) 2/16/2021 "ADA for CS Support Self Serve!!" 4.5/5 What do you like best about Ada? ADA is a powerful tool for customer success teams, and has been proven in reducing the number of client support requests we receive. It's almost like having another full time support agent on our team. Continuing to train ADA has been vital for us, and we are able to make improvements based on real inbound requests from our users. This allows us to make informed decisions, eventually training ADA to be as powerful as one of our full time agents. Review collected by and hosted on G2.com. What do you dislike about Ada? The ADA Admin user interface can be a little bit challenging for some, but making use of the ADA Academy is a great way for staff to get up to speed on the configurability of the ADA bot. Review collected by and hosted on G2.com. Recommendations to others considering Ada: After evaluating other solutions on the market and for a while using ZenDesk's answebot, it was clear ADA would be the next step for our business. It's a solution that keeps on revolving, allowing us to tailor responses for our needs. As our product continues to change, ADA remains agile in supporting our clients. Unlike answebot, ADA is the tool that keeps on getting better. The more you put into it the more you'll get out of it. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Offering 24/7 human support was one of our biggest challenges before ADA. Having a Help Center was great, but it did not offer the real time scenario based self serve we were looking for. With ADA we are able to train the bot for almost every frontline situation. From booking a sales demo, to resetting a password, walking through troubleshooting steps and beyond! ADA lets us focus on the real problems by handeling almost all of the level one requests that come in. Review collected by and hosted on G2.com. Show More Response from Elan Keshen of Ada [Editedit](https://www.g2.com/survey_responses/ada-review-4601924/official_response/edit) Thanks for the review and feedback, Anthony. Our design team is working hard to make it even simpler to navigate the growing functionality in the dashboard. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lindy C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindy C.") LC Lindy C. Bot Manager Small-Business (50 or fewer emp.) 8/5/2021 "ChatBot Manager Review" 4.5/5 What do you like best about Ada? Integration features, adding API to the chatbot, building blocks are handy to build the chatbot like the best customer support we have. Review collected by and hosted on G2.com. What do you dislike about Ada? Limitations on extracting raw data for reports and filtering the data with variables will help too. Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Helping chatters or customers with their inquiries. ADA has a lot of features that are useful and relevant in resolving or helping out chatters. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 10/18/2021 "AI Chat bot" 3.5/5 What do you like best about Ada? The implementation team is hands on and we had a lot of great support getting started with Ada Review collected by and hosted on G2.com. What do you dislike about Ada? It takes a while to see positive results Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Aiming to reduce the amount of cases our team needs to intervene on and hoping to help serve customers while our team is off hours or out of office Review collected by and hosted on G2.com. Show More 10/21/2021 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") EF Verified User in Financial Services Small-Business (50 or fewer emp.) 11/9/2021 "Easy platform to use! Deep integration capabilities with the right resources available." 5/5 What do you like best about Ada? Drag and drop capabilities. Easy to use configurations. Review collected by and hosted on G2.com. What do you dislike about Ada? Need more flexiblity without requiring Ada dev teams. Sometimes I find I have to wait a long time to enable an experience. Review collected by and hosted on G2.com. Recommendations to others considering Ada: Learn what problem you are going to solve!! Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Sales drop off, churn in call centre. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/17/2022 "Helpful platform" 4/5 What do you like best about Ada? Ada helps contain a large quantity of our customer support teams tickets. Review collected by and hosted on G2.com. What do you dislike about Ada? I cannot think of anything that I dislike Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? Our team is saving time on questions that the bot can easily address Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") AS Verified User in Sports Small-Business (50 or fewer emp.) 11/9/2021 "and & all use" 5/5 What do you like best about Ada? Essentially does the job of many task. and always very very consistent. Very reliable. Review collected by and hosted on G2.com. What do you dislike about Ada? time consuming to set up, but can understand why Review collected by and hosted on G2.com. Recommendations to others considering Ada: nothing compares if you want something reliable and consistent Review collected by and hosted on G2.com. What problems is Ada solving and how is that benefiting you? consistent answers.. can always depend on it Review collected by and hosted on G2.com. 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