I like the multitude of ways in which we can work within the bot to understand how our users journey from answer to answer. We've been adding more features into our bot recently and the results have been excellent. Review collected by and hosted on G2.com.

There are some features, such as filter by tags, that I think would be very beneficial for quick, big-scope views of groupings of answers. This would give us good data to seek out problem areas. Review collected by and hosted on G2.com.

The fact that its really simple to get familiar with the platform and set up Review collected by and hosted on G2.com.

Two major features are missing: Each language to get their own keywords and on mobile SDK trigger specific answer depending of the screen your at Review collected by and hosted on G2.com.

The backend is straightforward for bot managers and doesn't require any prior coding experience. The ADA customer support team has always been there when we have questions and will usually get our problems solved within one to two business days! Review collected by and hosted on G2.com.

I have no dislikes about the current state of ADA. There are minor bugs here and there that the team is aware of, but a hotfix is usually right around the corner! Review collected by and hosted on G2.com.

I like that you can separate the chatbot if you have more than one product line. You can also manipulate it for most of your needs such as multiple answers for the same question and it learns from chatter keywords. Review collected by and hosted on G2.com.

I think Ada is a good chatbot but you are limited in some of the customizations especially if you have more than one product line. You also can't separate reporting based on the product line. It'll be nice to have a search feature within the activity log along with more details so we can monitor who is making what changes. Review collected by and hosted on G2.com.

The service is great, but, the easiest part of using Ada is working with their client success team. The rollout and integration were straightforward. Their team members were skilled and worked quickly and efficiently. The Ada administration tool is easy to use and is very intuitive to the business user. Customizing the chat icon was easy and changes can be deployed to the site within seconds. Review collected by and hosted on G2.com.

We did have to customize order lookup for our order tracking integration which we were not expecting to have to customize. But, overall, there is very little to dislike about the Ada service. One thing we struggled with after implementing Ada was a staging environment where we could develop and test changes to the bot without it affecting the running production setup. Once we did get a proper staging environment setup there was no longer a blocker to continuing development post launch using our development environment. Review collected by and hosted on G2.com.

I really like how ADA helps us deflect numerous tickets and creates a positive hassle-free experience for users. We use ADA with Zendesk knowledge base and it integrates really well into our existing processes. It was also extremely easy to teach folks to create scenarios for ADA. The process is extremely simple and we required very little help from ADA support team. It is also very nice to have regular meetings with the ADA team who are always ready to help with any issues or questions we might have. Overall, we are really enjoying ADA. Review collected by and hosted on G2.com.

Sometimes ADA can't understand the user's request. This might lead to a lot of frustration for users since they can't get their inquiry resolved, and can't immediately submit a support ticket. Also, when reviewing ADA's reports on monthly usage, we noticed that a lot of conversations are duplicated (two identical convos from the same person). It might be due to the fact that users simply create two identical conversations with ADA - we are not sure. Review collected by and hosted on G2.com.

Seamless experience with very little effort on our side for creating an intent, you don't need to be an experienced programmer to build intents with high-level logic and conditions. Review collected by and hosted on G2.com.

Unable to customize reporting features, therefore we need to create new reports in third party software/Google sheets. Ability to export conversations with variables and more information. Limitations on CSAT experience as CSAT has a hard time being imported into our CRM (Zendesk), since we don't use its default CSAT survey feature. Review collected by and hosted on G2.com.

I like the fact that the bot gathers all the similar tickets together based on keywords and hints. It makes my life easier when I need to train the bot to point the customers to specific help articles and resolutions. Review collected by and hosted on G2.com.

At this point, nothing much of it is to be disliked, but I wish there was an option to customize a response to a specific keyword when it's mentioned in the chat. I'm not sure if I've seen the feature yet, but if it were there, it would be helpful. Review collected by and hosted on G2.com.

Ada is a fantastic system for both Customers and the Company. The Bot builder is so easy to use and the functions enable us to customise it to fit our business perfectly to ensure that the flows are relevant and helpful for our customers. The Ada support team are very helpful and always on hand to answer questions and the built in reporting tool is perfect to help ensure that our customers are getting the most out of our Bot as well as ensuring that the consumer experience is always a positive one. Review collected by and hosted on G2.com.

We have not found anything that we dislike whilst using Ada. Review collected by and hosted on G2.com.

The ADA software is easy to use and they have a great team supporting you when you are first starting out Review collected by and hosted on G2.com.

If they included video tutorials on how to create certain flows it would help a lot! Review collected by and hosted on G2.com.