ActivTrak Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of ActivTrak, finding it intuitive for tracking team performance effortlessly. (55 mentions)

Users value ActivTrak for its clear visibility into employee productivity, enhancing accountability and facilitating efficient coaching. (31 mentions)

Users value the real-time employee monitoring of ActivTrak, enabling them to track productivity and activity effectively. (30 mentions)

Users value the clear visibility into team productivity and efficient performance tracking provided by ActivTrak. (29 mentions)

Users appreciate the visibility into team productivity provided by ActivTrak, enabling efficient tracking and coaching. (29 mentions)

Users find ActivTrak's complexity overwhelming, as navigating detailed data and reports can be time-consuming and challenging. (20 mentions)

Users find ActivTrak's insufficient detail overwhelming, making it challenging to extract useful insights from collected data. (16 mentions)

Users find ActivTrak has limited features, impacting usability and flexibility, especially for smaller teams. (15 mentions)

Users find the interface not user-friendly, struggling with navigation and lacking effective customer support for issues. (15 mentions)

Users find difficult navigation in ActivTrak, struggling with an overwhelming interface and inconsistencies in information access. (14 mentions)

5 Pros or Advantages of ActivTrak

1. Ease of Use

Users appreciate the ease of use of ActivTrak, finding it intuitive for tracking team performance effortlessly.

See 55 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Good Experience"

What do you like about ActivTrak?

I like the categories they have, such as Productivity trends and Daily Work Metrics. I also like the classifications of the webpages.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good System to have Basic Monitoring"

What do you like about ActivTrak?

even easier to use now and easier to navigate in the system

2. Productivity Improvement

Users value ActivTrak for its clear visibility into employee productivity, enhancing accountability and facilitating efficient coaching.

See 31 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Carlos A.

Small-Business (50 or fewer emp.)

5.0/5

"ActivTrak! The modern way to take your company's pulse."

What do you like about ActivTrak?

The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have c

3. Employee Monitoring

Users value the real-time employee monitoring of ActivTrak, enabling them to track productivity and activity effectively.

See 30 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Carlos A.

Small-Business (50 or fewer emp.)

5.0/5

"ActivTrak! The modern way to take your company's pulse."

What do you like about ActivTrak?

The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have c

4. Features

Users value the clear visibility into team productivity and efficient performance tracking provided by ActivTrak.

See 29 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Chris B.

Small-Business (50 or fewer emp.)

5.0/5

"Great Software for Remote Monitoring"

What do you like about ActivTrak?

They continue to add more features and make improvements

5. Helpful

Users appreciate the visibility into team productivity provided by ActivTrak, enabling efficient tracking and coaching.

See 29 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Myia G.

Small-Business (50 or fewer emp.)

5.0/5

"Increased my teams productivity"

What do you like about ActivTrak?

Productivity reports and the new suggested alarm templates for AI usage

5 Cons or Disadvantages of ActivTrak

1. Complexity

Users find ActivTrak's complexity overwhelming, as navigating detailed data and reports can be time-consuming and challenging.

See 20 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you dislike about ActivTrak?

As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block

Josh S.

Mid-Market (51-1000 emp.)

4.5/5

"Complicated but effective"

What do you dislike about ActivTrak?

The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement.

2. Insufficient Detail

Users find ActivTrak's insufficient detail overwhelming, making it challenging to extract useful insights from collected data.

See 16 mentions

See Related User Reviews

Andres D.

Small-Business (50 or fewer emp.)

3.0/5

"ActivTrak Review"

What do you dislike about ActivTrak?

What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take tim

ROSARIO C.

Small-Business (50 or fewer emp.)

4.5/5

"ActivTrak Review for Law Office Use"

What do you dislike about ActivTrak?

May Raise Trust Concerns – Employees may perceive it as micromanagement if not rolled out with clear communication. Limited Context – The software sh

3. Limited Features

Users find ActivTrak has limited features, impacting usability and flexibility, especially for smaller teams.

See 15 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you dislike about ActivTrak?

As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block

Brandon D.

Small-Business (50 or fewer emp.)

4.5/5

"Great product"

What do you dislike about ActivTrak?

An on-prem option for file storage would be ideal *if* that cut the price. It's pricey for what it is, especially at scale. Would like keyboard captur

4. Not User-Friendly

Users find the interface not user-friendly, struggling with navigation and lacking effective customer support for issues.

See 15 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Good Productivity Insights, But Terrible Billing Experience"

What do you dislike about ActivTrak?

The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep

Ken L.

Mid-Market (51-1000 emp.)

2.0/5

"Passable but not great"

What do you dislike about ActivTrak?

My largest complaint is exporting. We pay for the extra package that lets us export, but it's not easy to do. For what we pay for it, it should be mor

5. Difficult Navigation

Users find difficult navigation in ActivTrak, struggling with an overwhelming interface and inconsistencies in information access.

See 14 mentions

See Related User Reviews

Josh S.

Mid-Market (51-1000 emp.)

4.5/5

"Complicated but effective"

What do you dislike about ActivTrak?

The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"ActivTrak gives you insight into remote work without being invasive"

What do you dislike about ActivTrak?

almost all reports are locked to the higher paid subscriptions. interface is difficult to navigate in certain use cases.

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Verified User in Environmental Services

Small-Business (50 or fewer emp.)

7/23/2024

"All the Insights you need to manage your people!"

5/5

What do you like best about ActivTrak?

Activity - I can easily see and get linked to what my employees are doing, especially those who work opposite hours from us and in a remote setting. I really enjoy all the various features, and being able to categorize different websites, it really gives a clear picture of what your employees are doing! Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

It was a little hard to understand at first, and get use to it. I wish there were more tutorials based on the industry you are in. And if your employees are remote, in office etc. I also wish you could make passive time as unproductive Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there!

Thanks so much for sharing your experience with ActivTrak! I'm not sure if you've seen this article on setting passive time to zero (which would then take your productive and unproductive time setting into account from the get-go): https://support.activtrak.com/hc/en-us/articles/360026990372-Active-Time-and-Passive-Time-in-ActivTrak#passivetimeconfiguration. Hopefully that helps and if not, feel free to reach out to our Support Team.

Thanks again for your feedback!

~Megan

Isha B.

Administrator

Mid-Market (51-1000 emp.)

12/19/2024

"Good interface, it was easy to find what I was looking for"

4.5/5

What do you like best about ActivTrak?

I could make groups easily and see my teams Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The reports have a bunch of unnecessary columns Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Isha -

Thanks for rating and reviewing ActivTrak — we appreciate your feedback and welcome it in the future as well!

~Megan

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

12/12/2024

"Useful"

3.5/5

What do you like best about ActivTrak?

It is useful for tracking my online activity Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Sometimes ActivTrak crashes and stops working Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there!

Thanks for sharing your feedback. I'd love to understand more around how it crashes and stops working. If you'd be willing to share more around that, please email me at team@activtrak.com.

Thanks so much!

~Megan

Verified User in Paper & Forest Products

Mid-Market (51-1000 emp.)

12/3/2024

"Easy to use"

4/5

What do you like best about ActivTrak?

The installations are quick and simple, and provide the information that management needs. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

No complaints at this time about activ trak Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there -

Thanks so much for taking the time to share your experience. Feel free to come back and update your review as you continue to work with ActivTrak more!

Have a wonderful rest of your week!

~Megan

Verified User in Real Estate

Small-Business (50 or fewer emp.)

7/9/2024

"ActivTrak"

3/5

What do you like best about ActivTrak?

The amount of customization within ActivTrak is very helpful. I especially like the custom alarms along with the presets that alert me in real time to issues that need attention. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Sometimes the level of detail can be overwhelming. Some of the reports can be misleading, but they are constantly updating the interface to tackle these problems. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Thanks so much for your feedback. I'd love the opportunity to turn your experience into a 5-star one. Would you be open to giving specific feedback directly to our product team? If so, please email me (Megan) at team@activtrak.com.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

7/10/2024

"Easy to track and review productivity for the team"

5/5

What do you like best about ActivTrak?

I like that there is such a variety of information. From what websites are visited and percentage to the same information on apps. Passive time is easily identified. Screen views are available for real time monitoring. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Honestly there are no criticisms for this product. If I had to complain about anything it would be that on occasion the screen shot feature does hang and I have to log out and back in to see accurate data. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hello there -

Thanks so much for taking the time to share your feedback — and for the 5-star rating. I'll pass along your feedback to our team as well!

Have a great rest of your week!

~Megan

Verified User in Staffing and Recruiting

Mid-Market (51-1000 emp.)

7/11/2024

"Extraordinary Corporate Activity Tracker"

5/5

What do you like best about ActivTrak?

It provides an abundance of information and accurate time keeping.

It's easy to add users and admins.

Graphs and data tables are both informative and easy to read.

The data is reliable.

You can customize what's active and passive websites and programs. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The different pages on the UI are not very self-explanatory, making it difficult to navigate the UI. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hello!

Thanks for sharing this feedback. I'd love to understand more about which parts of the UI could use improvement - possibly even connect you with our product team? If you're interested please email me at team@activtrak.com and I'd be happy to connect you!

Thanks again, and have a great rest of your week!

~Megan

Verified User in Manufacturing

Small-Business (50 or fewer emp.)

7/9/2024

"ActiveTrak provides seamless device tracking and management."

5/5

What do you like best about ActivTrak?

ActiveTrak helps track time for hourly employees by allowing them to log their hours directly through the software, providing accurate records of work hours, breaks, and tasks completed. This ensures compliance with labor regulations and facilitates efficient payroll processing. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

There's nothing to dislike about ActiveTrak—it's a seamless and efficient solution all around. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there -

Thanks for sharing your feedback (and for the 5-star rating!). I'm happy to see the software is giving you the visibility you need! Please let us know if you need anything in the future.

Have a great day!

~Megan

Jamie M.

IT Lead

Construction

Mid-Market (51-1000 emp.)

9/27/2024

"Good product. Poor customer relations."

0.5/5

What do you like best about ActivTrak?

It's a capable solution that provides great monitoring features. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The billing and subscription terms are not clear. No straightforward way to easily manage account, cancel, increase/decrease licenses, and customer support in general. Definitely not looking for long-term customers. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi Jamie -

Thank you for taking the time to share your experience — although I wish it would have been a better one! I've passed your feedback along to the team as well.

Thank you again for providing feedback,

Megan