ActivTrak Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of ActivTrak, finding it intuitive for tracking team performance effortlessly. (55 mentions)

Users value ActivTrak for its clear visibility into employee productivity, enhancing accountability and facilitating efficient coaching. (31 mentions)

Users value the real-time employee monitoring of ActivTrak, enabling them to track productivity and activity effectively. (30 mentions)

Users value the clear visibility into team productivity and efficient performance tracking provided by ActivTrak. (29 mentions)

Users appreciate the visibility into team productivity provided by ActivTrak, enabling efficient tracking and coaching. (29 mentions)

Users find ActivTrak's complexity overwhelming, as navigating detailed data and reports can be time-consuming and challenging. (20 mentions)

Users find ActivTrak's insufficient detail overwhelming, making it challenging to extract useful insights from collected data. (16 mentions)

Users find ActivTrak has limited features, impacting usability and flexibility, especially for smaller teams. (15 mentions)

Users find the interface not user-friendly, struggling with navigation and lacking effective customer support for issues. (15 mentions)

Users find difficult navigation in ActivTrak, struggling with an overwhelming interface and inconsistencies in information access. (14 mentions)

5 Pros or Advantages of ActivTrak

1. Ease of Use

Users appreciate the ease of use of ActivTrak, finding it intuitive for tracking team performance effortlessly.

See 55 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Good Experience"

What do you like about ActivTrak?

I like the categories they have, such as Productivity trends and Daily Work Metrics. I also like the classifications of the webpages.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Good System to have Basic Monitoring"

What do you like about ActivTrak?

even easier to use now and easier to navigate in the system

2. Productivity Improvement

Users value ActivTrak for its clear visibility into employee productivity, enhancing accountability and facilitating efficient coaching.

See 31 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Carlos A.

Small-Business (50 or fewer emp.)

5.0/5

"ActivTrak! The modern way to take your company's pulse."

What do you like about ActivTrak?

The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have c

3. Employee Monitoring

Users value the real-time employee monitoring of ActivTrak, enabling them to track productivity and activity effectively.

See 30 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Carlos A.

Small-Business (50 or fewer emp.)

5.0/5

"ActivTrak! The modern way to take your company's pulse."

What do you like about ActivTrak?

The Team Pulse dashboard allows you to see, in real-time, productivity metrics for your staff members. It's constantly refreshing so you always have c

4. Features

Users value the clear visibility into team productivity and efficient performance tracking provided by ActivTrak.

See 29 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Chris B.

Small-Business (50 or fewer emp.)

5.0/5

"Great Software for Remote Monitoring"

What do you like about ActivTrak?

They continue to add more features and make improvements

5. Helpful

Users appreciate the visibility into team productivity provided by ActivTrak, enabling efficient tracking and coaching.

See 29 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you like about ActivTrak?

ActivTrak has proven to be a highly reliable solution that fully meets our monitoring and productivity needs. It allows us to generate detailed produc

Myia G.

Small-Business (50 or fewer emp.)

5.0/5

"Increased my teams productivity"

What do you like about ActivTrak?

Productivity reports and the new suggested alarm templates for AI usage

5 Cons or Disadvantages of ActivTrak

1. Complexity

Users find ActivTrak's complexity overwhelming, as navigating detailed data and reports can be time-consuming and challenging.

See 20 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you dislike about ActivTrak?

As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block

Josh S.

Mid-Market (51-1000 emp.)

4.5/5

"Complicated but effective"

What do you dislike about ActivTrak?

The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement.

2. Insufficient Detail

Users find ActivTrak's insufficient detail overwhelming, making it challenging to extract useful insights from collected data.

See 16 mentions

See Related User Reviews

Andres D.

Small-Business (50 or fewer emp.)

3.0/5

"ActivTrak Review"

What do you dislike about ActivTrak?

What I don’t like much about ActivTrak is that sometimes it can feel a bit too detailed or overwhelming with all the data it collects. It can take tim

ROSARIO C.

Small-Business (50 or fewer emp.)

4.5/5

"ActivTrak Review for Law Office Use"

What do you dislike about ActivTrak?

May Raise Trust Concerns – Employees may perceive it as micromanagement if not rolled out with clear communication. Limited Context – The software sh

3. Limited Features

Users find ActivTrak has limited features, impacting usability and flexibility, especially for smaller teams.

See 15 mentions

See Related User Reviews

Roberto d.

Small-Business (50 or fewer emp.)

5.0/5

"We can keep abreast of the productivity of our employees in real time..."

What do you dislike about ActivTrak?

As an area for improvement, the website blocking feature could be more flexible. It would be helpful to allow administrators to manually add and block

Brandon D.

Small-Business (50 or fewer emp.)

4.5/5

"Great product"

What do you dislike about ActivTrak?

An on-prem option for file storage would be ideal *if* that cut the price. It's pricey for what it is, especially at scale. Would like keyboard captur

4. Not User-Friendly

Users find the interface not user-friendly, struggling with navigation and lacking effective customer support for issues.

See 15 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Good Productivity Insights, But Terrible Billing Experience"

What do you dislike about ActivTrak?

The billing and subscription management is a disaster. You can’t update payment methods or subscription info on your own, you have to go through a rep

Ken L.

Mid-Market (51-1000 emp.)

2.0/5

"Passable but not great"

What do you dislike about ActivTrak?

My largest complaint is exporting. We pay for the extra package that lets us export, but it's not easy to do. For what we pay for it, it should be mor

5. Difficult Navigation

Users find difficult navigation in ActivTrak, struggling with an overwhelming interface and inconsistencies in information access.

See 14 mentions

See Related User Reviews

Josh S.

Mid-Market (51-1000 emp.)

4.5/5

"Complicated but effective"

What do you dislike about ActivTrak?

The agent installer is still pretty hit or miss, and the navigation to workstations or users still need improvement.

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"ActivTrak gives you insight into remote work without being invasive"

What do you dislike about ActivTrak?

almost all reports are locked to the higher paid subscriptions. interface is difficult to navigate in certain use cases.

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Mandy S.

CONTROLLER

Mid-Market (51-1000 emp.)

7/28/2025

"HAVE NO IDEA HOW IT WORKS OR HOW TO TRACK EMPLOYEES"

0.5/5

What do you like best about ActivTrak?

THE FACT THAT IT WILL TRACK EMPLOYEES. JUST DON'T SEE RESULTS YET. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

NOT USER FRIENDLY, REPORTS ARE HARD TO PRODUCE. TRACKING TEAM IS DIFFICULT Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi Mandy,

Thanks so much for your feedback. Would you be open to giving specific feedback directly to our team? If so, please email me (Vanessa) at team@activtrak.com. We'd love to help you get the most from ActivTrak.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/5/2025

"A Powerful and Interactive Tool"

4/5

What do you like best about ActivTrak?

The best features I use are the flexibility to mark visited websites/applications and productive/unproductive and independently classify them against different practices within the organization Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

An area of improvement would be the ability to view weekly activity that would include the current day. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there!

I'd love to dig into what you shared as something you dislike. Many reports default to the week prior, but you can adjust the filter to "Include Today" in many of them. If you would like to dig more into this or give our product team some direct feedback, I'd be happy to hear it or connect you! Email me at team@activtrak.com if you're interested.

Thanks for being a customer and for sharing your experience!

~Megan

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

8/7/2025

"ActivTrak for the win"

5/5

What do you like best about ActivTrak?

ActivTrack fils the exact need that my client had to manage their employees and monitor productivity. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The install/uninstall process is sometimes troublesome on the command line Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there!

I'm so glad you're getting results from ActivTrak. If you need any support with the install/uninstall process, I'd be happy to connect you with the right resource. Just email me at team@activtrak.com - happy to help!

Thanks so much for being an ActivTrak customer,

-Vanessa

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/1/2023

"Jacked up fees without clear notice."

0/5

What do you like best about ActivTrak?

It has a lot of features but at this point it's excessive and overwhelming. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Terrible customer service, deceptive business practices, and now the price is way higher than any of the competitors, but they don't inform you of your upcoming renewal amount anymore so you won't have time to cancel before renewal. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there,

Thanks for taking the time to share your experience. I'd love the opportunity for the team to turn your experience into a 5-star one. Would you be open to talking to someone on our product or customer experience teams? If so, please email me at team@activtrak.com and I'd love to connect you.

Thanks again for your time, and I look forward to hearing from you!

-Vanessa

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

7/29/2025

"Easy to Use and Insightful"

5/5

What do you like best about ActivTrak?

It was very easy to use from day one after assigned by credentials. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

There really was not anything that I disliked about the system. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

7/30/2025

"keeping track of the computers I have to monitor"

4.5/5

What do you like best about ActivTrak?

It gives me detailed information of each computer use to keep track. I usually check monitors of the residents, who are using what, so that they are tracked and give proper discipline as needed. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

I don't have anything but the link of the screen may be able to get in so that I don't have to go back and check website they used. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there!

Thanks so much for being an ActivTrak customer!

-Vanessa

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/5/2024

"Struggle To Find Any Value with the Software"

0/5

What do you like best about ActivTrak?

Collects a lot of data. Teetering on the side of too much. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

As an IT admin, I've ran into countless issues with ActivTrak. Installing can be inconsistent. There are times when I've verified that the software was installed yet they were not showing up in the admin panel. Incredibly confusing UI for both the IT admins and managers in charge of tracking their employees. Also, we've ran into an interesting issue where PCs would be thrown into the "Do Not Track" list when no one from my team did. When they're on that list, all previous data is deleted and cannot be recovered which is frustrating when we need to see that rep's tracking history. Also removing them from that list doesn't recover them most of the time and they completely disappear from the admin panel despite having the software installed on their PCs. Overall, I'd recommend either trusting your employees more, implementing incentives to drive out undesired behavior, or shopping around for a different tracking software. Review collected by and hosted on G2.com.

Response from Megan Moller of ActivTrak

edit

Hi there -

Thanks again for your time, and I look forward to hearing from you!

~Megan

Verified User in Law Practice

Mid-Market (51-1000 emp.)

7/23/2025

"Love activtrak and the view screen feature"

4.5/5

What do you like best about ActivTrak?

I like that can i view someone's screen while they are working Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

The add ons are annoying. I have to constantly purchase additional things to access the reports etc. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer. If you aren't on our customer research panel and would like to be, please let me know. It's a great way to give feedback on new capabilities and share more details on how you use the product so we can continue to improve it.

Thank you again for taking the time!

-Vanessa

Verified User in Warehousing

Mid-Market (51-1000 emp.)

7/23/2025

"Good product to identify areas of opportunity"

3.5/5

What do you like best about ActivTrak?

Detailed data helps see where gaps in productivity are. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Not as intuitive as I believe it could be. Quick learning guides on each page could help vs an FAQ Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there -

I'd love to turn your experience into a 5-star one. Would you be willing to chat directly with us about specific items? Please email me at team@activtrak.com if you'd like to take me up on this offer.

Thanks for taking the time to share your feedback — we really appreciate it!

-Vanessa

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/25/2025

"I am to actively review my team's productivity in real time."

5/5

What do you like best about ActivTrak?

I love that I can see active vs passive time as well as the Activity Log for any questions I may have surrounding an employee's activity. Review collected by and hosted on G2.com.

What do you dislike about ActivTrak?

Honestly, not much. The product is very user friendly. Review collected by and hosted on G2.com.

Response from Vanessa Poulson of ActivTrak

edit

Hi there!

Thanks so much for sharing your ActivTrak experience - we really appreciate you being a customer.

-Vanessa